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Crowne Plaza Birmingham City Centre by IHG

4.0 star property
A peaceful retreat steps from The Mailbox and International Convention Centre, where travelers find excellent breakfast choices and attentive staff ready to assist

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Photo gallery for Crowne Plaza Birmingham City Centre by IHG

Bar (on property) - Crowne Plaza Birmingham City Centre by IHG (Birmingham)
Reception - Crowne Plaza Birmingham City Centre by IHG (Birmingham)
Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace - Crowne Plaza Birmingham City Centre by IHG (Birmingham)
Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace - Crowne Plaza Birmingham City Centre by IHG (Birmingham)
Front of property - evening/night - Crowne Plaza Birmingham City Centre by IHG (Birmingham)
Crowne Plaza Birmingham City Centre offers a convenient base with practical amenities. Guests can work out in the 24-hour gym, enjoy breakfast at b1 restaurant, sip coffee in the lobby, and stay connected with free WiFi. Multilingual staff handle details like dry cleaning.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

9.2 out of 10
Wonderful
(10 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

9.2 out of 10
Wonderful
(95 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club Lounge Access (Club Floor)

Premium Room, 1 King Bed, Club Lounge Access (Club Floor) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Club Lounge Access (Club Floor)

9.2 out of 10
Wonderful
(12 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(63 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(10 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed (Upgraded, High Floor)

Standard Room, 1 King Bed (Upgraded, High Floor) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Upgraded, High Floor)

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Standalone Shower)

Standard Room, 1 Double Bed, Accessible (Standalone Shower) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible (Standalone Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Walk in Shower)

Standard Room, 1 Double Bed, Accessible (Walk in Shower) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible (Walk in Shower)

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Birmingham City Centre, a neighborhood in Birmingham, Crowne Plaza Birmingham City Centre by IHG is near a train station. Cadbury World and Black Country Living Museum are cultural highlights, and travelers looking to shop may want to visit Broad Street and Bullring & Grand Central. Looking to enjoy an event or a game? See what's going on at Utilita Arena Birmingham or Villa Park. Visit our Birmingham travel guide
Map
Central Square, Holliday Street, Birmingham, England, B1 1HH

What's nearby

  • The Mailbox
    The Mailbox
    2 min walk - 0.1 miles
  • Birmingham Town Hall UK
    Broad Street
    3 min walk - 0.2 miles
  • Symphony Hall
    Symphony Hall
    3 min walk - 0.2 miles
  • International Convention Centre
    International Convention Centre
    5 min walk - 0.3 miles
  • Utilita Arena Birmingham
    9 min walk - 0.5 miles

Getting around

  • Library Tram Stop
    4 min walk
  • Birmingham (QQN-New Street Train Station)
    8 min walk
  • Birmingham Airport (BHX)
    35 min drive

Restaurants

  • Albert’s Schloss
    5 min walk
  • Malmaison Birmingham
    4 min walk
  • Tamatanga
    4 min walk
  • Everyman Mailbox Cinema
    7 min walk
  • The Botanist
    6 min walk

About this property

Crowne Plaza Birmingham City Centre by IHG

Upscale hotel near Utilita Arena Birmingham
Located close to International Convention Centre and Broad Street, Crowne Plaza Birmingham City Centre by IHG provides dry cleaning/laundry services, a bar, and a 24-hour gym. The on-site restaurant, b1, offers breakfast, lunch, dinner, light fare, and kids' meals. Free in-room WiFi and a business center are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and wedding services
  • A front-desk safe, luggage storage, and an elevator
  • Multilingual staff, coffee/tea in the lobby, and a 24-hour front desk
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All 312 rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with eco-friendly toiletries and hair dryers
  • 43-inch flat-screen TVs with digital channels
  • LED light bulbs, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured self parking on site (GBP 24 per day)
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 for adults and GBP 16.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • b1

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 7,438 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 11 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1974
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 16.95 for adults and GBP 16.95 for children
  • Secured self parking fee: GBP 24.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Birmingham City Centre Crowne Plaza
Crowne Plaza Birmingham City Centre
Crowne Plaza Hotel Birmingham City Centre
Birmingham Crowne Plaza
Crowne Plaza Birmingham City Centre Hotel Birmingham
Crowne Plaza Birmingham City Centre Hotel
The Crowne Plaza Birmingham City Centre
The Crowne Plaza Birmingham C
Crowne Plaza Birmingham City Centre
Crowne Plaza Birmingham City Centre by IHG Hotel
Crowne Plaza Birmingham City Centre an IHG Hotel
Crowne Plaza Birmingham City Centre by IHG Birmingham
Crowne Plaza Birmingham City Centre by IHG Hotel Birmingham

Frequently asked questions

Is Crowne Plaza Birmingham City Centre by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for GBP 24.00 per day. Limited spots are available.

What time is check-in at Crowne Plaza Birmingham City Centre by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Crowne Plaza Birmingham City Centre by IHG?

Check-out is at noon.

Where is Crowne Plaza Birmingham City Centre by IHG located?

Located in Birmingham City Centre, this hotel is within a 5-minute walk of Centenary Square and Broad Street. Utilita Arena Birmingham and International Convention Centre are also within 15 minutes. Library Tram Stop is only a 4-minute walk and Grand Central Tram Stop is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza Birmingham City Centre by IHG Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 813 out of 1193 reviews
Rating 8 - Good. 243 out of 1193 reviews
Rating 6 - Okay. 76 out of 1193 reviews
Rating 4 - Poor. 36 out of 1193 reviews
Rating 2 - Terrible. 25 out of 1193 reviews

Reviews

Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & staff highly recommend
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms nice size & very clean. Staff all very helpful and friendly.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location lovely room and good breakfast
Stayed 1 night in Feb 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Good location with large clean rooms, beds were comfortable. Perhaps more in the way of teas/coffees etc wouldn’t go amiss.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prophecy, easy to check in nice rooms comfortable fantastic breakfast nice club lounge staff all very helpful
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized room, comfortable and clean. Super close to New St station which made life easy. Staff were very friendly, and happy to look after bags on the day of check-out.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely: comfortable big bed, spacious room, tea, coffee facilities, fridge with complimentary still water, lovely shower. Breakfast was lovely: bacon etc was hot, a good choice: continental, cereals, fresh fruit, smoothies, and staff were efficient in ensuring food was replenished. we were upgraded as a surprise after reception staff found out my milestone birthday was coming very soon. Great overnight stay.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Geraldine

Staff very friendly and the room was good too
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Great location, well stocked bar and food was lovely
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, room was clean and tidy, located close to the Symphony Hall and teain station. Buffet breakfast had a delicious choice of hot food, cold cuts, bread, cereal, fruit and pastries. Excellent value. 11/10.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Crowne Plaza. Everything was perfect. The room was clean and the bed was super comfortable. Breakfast was 10/10. The best thing about the experience was the staff. A big thank you to everyone for making us feel so welcome (especially Finn and Hans at Reception). Service at breakfast was exceptional. Can't wait to return!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with adjustable heating controls. Good refreshment tray with water, biscuits and chocolates which was a nice surprise. Breakfast was delicious with great choice.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gourab

Liked: Cleanliness, amenities, property conditions & facilities
Great location and good room. Very good breakfast spread
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Arlette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Was able to check in early. Breakfast was as good as I’ve ever had! Thank you. Go Villa!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Zainab Iqbal

Liked: Cleanliness, staff & service, property conditions & facilities
Hello the room was nice however it would be nice to have slippers staff were lovely bathroom could be cleaner some towels had black marks on them
Stayed 1 night in Mar 2026
Verified

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean spacious room and bathroom. Only knocked off a star as when the room next door closed their door it shook our whole room (521) and woke us up a few times like an earthquake.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, quiet, good breakfast.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
Awesome staff, clean & comfortable room. Great dining too!
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities
Perfect location for our needs - big, comfy bed and surprisingly quiet... good breakfast and we enjoyed our stay in Birmingham
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, staff fantastic. Would recommend the executive lounge
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Courteous staff, clean room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Room was excellent Breakfast good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Fantastic location and great room
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, comfortable bed, spotless bathroom, delicious breakfast - we really enjoyed our stay and will return!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

simon

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, good breakfast and efficient pleasant staff. Good location as well
Stayed 1 night in Dec 2025