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SureStay Plus Hotel by Best Western Billings

2.5 star property
Travelers find relaxation just minutes from Reef Indoor Water Park, with an indoor pool for swimming and a warm fireplace for unwinding after a day of adventure

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Photo gallery for SureStay Plus Hotel by Best Western Billings

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Larger Room) | Premium bedding, pillowtop beds, in-room safe, desk - SureStay Plus Hotel by Best Western Billings (Billings)
Combined shower/tub, free toiletries, hair dryer, towels - SureStay Plus Hotel by Best Western Billings (Billings)
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed) | Premium bedding, pillowtop beds, in-room safe, desk - SureStay Plus Hotel by Best Western Billings (Billings)
Indoor pool - SureStay Plus Hotel by Best Western Billings (Billings)
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed) | Premium bedding, pillowtop beds, in-room safe, desk - SureStay Plus Hotel by Best Western Billings (Billings)
SureStay Plus Hotel by Best Western Billings offers a convenient base in Montana with practical comforts. Guests enjoy continental breakfast, an indoor pool, spa tub, and a 24-hour gym. Free WiFi keeps everyone connected, and the lobby fireplace creates a welcoming atmosphere.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for 2 Queen Beds Mobility Accessible Roll In Shower Non-Smoking

Premium bedding, pillowtop beds, in-room safe, desk

2 Queen Beds Mobility Accessible Roll In Shower Non-Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • Free WiFi

View all photos for 1 King Bed, Non-Smoking, Work Desk, Lounge Chair

Premium bedding, pillowtop beds, in-room safe, desk

1 King Bed, Non-Smoking, Work Desk, Lounge Chair

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(24 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed) | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Larger Room) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in West End, a neighborhood in Billings, SureStay Plus Hotel by Best Western Billings is in the entertainment district. The area's natural beauty can be seen at Riverfront Park and Pictograph Cave State Park, while Reef Indoor Water Park and ZooMontana are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at First Interstate Arena at MetraPark. Spend some time exploring the area's activities, including downhill skiing and snowboarding. Visit our Billings travel guide
Map
3040 King Ave W, Billings, MT, 59102

What's nearby

  • Magic Diamond Casino
    3 min walk - 0.2 miles
  • Onyx Casino
    11 min walk - 0.6 miles
  • Magic City Casino
    3 min drive - 1.1 miles
  • Rimrock Mall
    5 min drive - 1.3 miles
  • Lucky Lil's Casino
    5 min drive - 1.3 miles

Getting around

  • Billings Logan Intl. Airport (BIL)
    17 min drive

Restaurants

  • Chick-fil-A
    18 min walk
  • Applebee's Grill + Bar
    19 min walk
  • Canyon Creek Brewing
    2 min drive
  • Pizza Ranch
    17 min walk
  • Panda Express
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:00 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • 24-hour business center
  • 782 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 7 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does SureStay Plus Hotel by Best Western Billings have a pool?

Yes, this property has an indoor pool. Pool access is from 7 AM–10 PM.

Is SureStay Plus Hotel by Best Western Billings pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Billings?

Check-in start time: 4 PM; Check-in end time: 3 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Billings?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Billings located?

Located in West End, this hotel is within 3 mi (5 km) of Rimrock Mall, Reef Indoor Water Park, and ZooMontana. Riverfront Park and Moss Mansion Museum are also within 6 mi (10 km).

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Reviews

SureStay Plus Hotel by Best Western Billings Reviews

8.8

Excellent

8.6

Cleanliness

8.2

Amenities

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 581 out of 1012 reviews
Rating 8 - Good. 251 out of 1012 reviews
Rating 6 - Okay. 111 out of 1012 reviews
Rating 4 - Poor. 47 out of 1012 reviews
Rating 2 - Terrible. 22 out of 1012 reviews

Reviews

Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast Very helpful staff
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Rhonda and Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King sized bed was comfortable, short drive to shopping area. Breakfast was usual fair, I like the pancake maker and they had a bowl of cut up dragonfruit to put on them!
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and check-in was decent, considering one of the ladies was in training and nervous they did very well
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked having the hot tub
Stayed 1 night in Jun 2026
Verified

6/10 Okay

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff but the bed was hard and uncomfortable. We booked a room with a couch but there was only an uncomfortable chair.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Joe

Liked: Cleanliness
Nice pool and hot tub
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff and nice room
Stayed 1 night in Jan 2026
Verified

8/10 Good

Nicolaas

Liked: Cleanliness, staff & service, amenities
Clean rooms, staff very friendly, amenities and it was really quiet.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Seth

Liked: Cleanliness, staff & service, amenities
Staff was amazing
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Brian

Our stay was good, staff was very helpful. The establishment is currently under remodeling so access to get it was chaotic
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities
Room clean, staff nice.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities
The staff was great. Our room was great, quiet. Was just right after having surgery that day.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a bit of a transition stage, both inside and outside. Lots of construction in the area that makes access a bit awkward, and they are clearly past the half-way point of renovating the property itself. With a bit more time (weeks to a month or two), this will be a great basic property for folks that are looking for clean, safe, and convenient, but not necessarily fancy. Only criticism is that the WiFi is weak in some areas - might need to make the mesh a bit denser to get good coverage throughout.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean , staff was polite and friendly.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and the workers are very friendly
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay over night. Great value. Clean and comfortable.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Holly

Liked: Cleanliness, amenities, property conditions & facilities
A great, affordable place near the airport! Nothing fancy but easy check in/out. No elevator…
Stayed 1 night in Jan 2026
Verified

8/10 Good

Mikhayla

Liked: Staff & service, amenities, property conditions & facilities
Good for the price, friendly staff and decent rooms
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the nicest places I’ve stayed at while traveling. Staff is amazing too
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, room was clean, breakfast staff was very cordial and kind
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, clean comfortable and a decent value
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced basic hotel that was clean with a comfortable bed. The staff were great! Would stay here again!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Darleta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Definitely will stay here again. Great location, super comfortable, nice breakfast options, clean and friendly staff.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,friendly, nice and Breakfast was pretty good
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
Check in was fast. Staff was friendly.
Stayed 1 night in Oct 2025