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URH Palacio de Oriol Hotel

4.0 star property
Hotel in Santurtzi with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for URH Palacio de Oriol Hotel

Terrace/patio
Lunch and dinner served, Spanish cuisine
Meeting facility
Garden
Front of property - evening/night
URH Palacio de Oriol Hotel is a seaside relaxation spot. Travelers can sunbathe on the terrace or browse the library. El Palacio restaurant serves Spanish dishes for lunch and dinner. The hotel offers practical amenities like luggage storage and WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • 24/7 front desk
  • Room service

Room options

Check availability for these dates

Tonight

Sep 10 - Sep 11
Check availability for tonight Sep 10 - Sep 11

Tomorrow

Sep 11 - Sep 12
Check availability for tomorrow Sep 11 - Sep 12
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, blackout drapes

Standard Double Room

8.2 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout drapes

Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Bathrobes
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, blackout drapes

Single Room

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Satellite channels
  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room, Terrace

Minibar, in-room safe, desk, blackout drapes

Premium Room, Terrace

8.0 out of 10
Very good
(1 review)

Highlights

Terrace
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Avenida Cristobal Murrieta, 27, Santurtzi, Bilboaldea, 48980

What's nearby

  • Vizcaya Bridge - 9 min walk - 0.5 miles
  • Playa de las Arenas - 5 min drive - 0.5 miles
  • Port of Bilbao - 6 min drive - 3.3 miles
  • Bilbao Exhibition Centre - 9 min drive - 4.0 miles
  • Sopelana Beach - 18 min drive - 7.9 miles

Getting around

  • Santurtzi Penota Station - 5 min walk
  • Penota Station - 6 min walk
  • Bilbao Airport (BIO) - 23 min drive

Restaurants

  • ‪Bar Lolo - ‬6 min walk
  • ‪El Jardín de Portugalete - ‬9 min walk
  • ‪Ketxiloa - ‬9 min walk
  • ‪Antxeta - ‬8 min walk
  • ‪Bar Buenos Aires(donde Manolo) - ‬9 min walk

About this property

URH Palacio de Oriol Hotel

Upscale hotel near Port of Bilbao
A terrace, a playground, and a library are just a few of the amenities provided at URH Palacio de Oriol Hotel. The on-site Spanish cuisine restaurant, El Palacio, offers lunch and dinner. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and a front-desk safe
  • A computer station, a vending machine, and meeting rooms
  • Tour/ticket assistance, a banquet hall, and multilingual staff
Room features
All 88 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with bathtubs and free toiletries
  • TVs with satellite channels
  • Daily housekeeping, desks, and phones

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15 per night)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Palacio
  • El Palacio

Things to do

  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Self parking fee: EUR 15.00 per night
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

URH Palacio Oriol Hotel Santurtzi
URH Palacio Oriol Hotel
URH Palacio Oriol Santurtzi
URH Palacio Oriol
Nh Hotels Santurtzi
Nh Hotel Santurtzi
Urh Palacio De Oriol
URH Palacio de Oriol Hotel Hotel
URH Palacio de Oriol Hotel Santurtzi
URH Palacio de Oriol Hotel Hotel Santurtzi

Frequently asked questions

Is URH Palacio de Oriol Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking at URH Palacio de Oriol Hotel?

Self parking is available for EUR 15.00 per night. Limited spots are available.

What time is check-in at URH Palacio de Oriol Hotel?

Check-in start time: 3 PM; Check-in end time: 8:30 PM. After-hours check-in is not available.

What time is check-out at URH Palacio de Oriol Hotel?

Check-out is at noon.

Where is URH Palacio de Oriol Hotel located?

Located in the heart of Santurtzi, this hotel is within a 10-minute walk of Estuary of Bilbao, Bay of Biscay, and Vizcaya Bridge. Playa de las Arenas and Parque canino - Txakurgune La Benedicta are also within 2 mi (3 km). Santurtzi Penota Station is only a 5-minute walk and Penota Station is 6 minutes.

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Reviews

URH Palacio de Oriol Hotel Reviews

8.0

Very Good

8.6

Cleanliness

7.4

Location

8.2

Staff & service

7.8

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 169 out of 463 reviews
Rating 8 - Good. 166 out of 463 reviews
Rating 6 - Okay. 64 out of 463 reviews
Rating 4 - Poor. 42 out of 463 reviews
Rating 2 - Terrible. 22 out of 463 reviews

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent- 10 minute walk from the metro.
Stayed 2 nights in May 2025

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, helpful staff very good value for money. Ideal if you are using the Bilbao ferry terminal
Stayed 1 night in Mar 2025

10/10 Excellent

ALISTER JOHN

Liked: Amenities
Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends! Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.
Stayed 7 nights in Apr 2025

10/10 Excellent

Ander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super!

Excellent, really nice. Staff super profesional, I think Raul was his name. Super!
Stayed 18 nights in Mar 2025

8/10 Good

paul

Liked: Cleanliness, staff & service
Very conveniently located for ferries from Bilbao . The building is in need of a little updating . Staff were all,very good . Food ok but nothing special particularly breakfast . Dog friendly which was important to us . Would certainly stay again
Stayed 1 night in Apr 2025

8/10 Good

BERTRAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although away from central Bilbao, it was an excellent hotel with character, in a nice populated neighborhood. The fact that they accept pets and their parking garage were significant benefits for us.
Stayed 1 night in Feb 2025

4/10 Poor

Peter

Disliked: Amenities, property conditions & facilities
Poor staff attitude. My room had seem much better days
Stayed 1 night in May 2025

2/10 Terrible

Atusa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Cockroach in the room, dirty, mold on the ceiling, staff were rude. Outside is beautiful but the room was horrid
Stayed 1 night in May 2025

4/10 Poor

Victor

Liked: Cleanliness, amenities, property conditions & facilities
The Air Condition was not cooling, just air like a fan. The hallways we’re coolder than my room. I did talk to the reception people and they change us to another room. Same history, but nobody went to check and Repair.
Stayed 3 nights in Jun 2025

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
I asked a change of room and they did immediately, ranking care of me. Very professional.
Stayed 7 nights in Nov 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel at a fair price for great service

Stayed before. That’s why we chose again this same hotel. Hotel staff are so welcoming and helpful. Evening meal and breakfast was very good and the voice was excellent. Will be booking with this same hotel on our next trip in October.
Stayed 1 night in Jun 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant and bar in this hotel is closed until February. In the information on the website for Hotels.com it stats there is a restaurant and bar. Also no tea or coffee facilities in the room.
Stayed 1 night in Nov 2024

10/10 Excellent

ROBERTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for your money.
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GOOD HOTEL CLOSE TO FERRY PORT

Stayed at the URH. Palacido de Oriol Hotel on 3 separate occasions, and have been very happy with our stay. The only problem I can see is if someone is a light sleeper, then they must ask for a room facing away from the railway line the has trains going past from 5 am until late in the evening, and they are quite noisy.
Stayed 1 night in Oct 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was large, clean and comfortable. Reception was efficient. Car park good but spaces quite small. Room was adequate but nothing special. Breakfast good. Biggest problem was the restaurant was shut for dinner and we were told the nearest restaurant was about 800 metres away. There was a shelf of snack meal for sale at very high prices.
Stayed 1 night in Dec 2024

10/10 Excellent

Adriana De

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This unique propery was once a grand home overlooking the water in Santurtzi. Fabulous, spacious rooms, a bar with plentiful seating, and a restaurant with delicious food! Confortable beds, on-site underground oarking, and an atmosphere of early 29th century splendor. Loved everything!
Stayed 1 night in Mar 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, but facing the train station, not much sleep !
Stayed 1 night in Oct 2022

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Arrived at hotel to discover that the restaurant and bar were closed from November to February. No coffee or tea facilities in our room. This was not stated on the website
Stayed 1 night in Nov 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially it was difficult to locate the hotel. But we did so eventually. Warm welcome at reception and a lovely room. But the view was not inspiring. Overlooking the railway which was quite noisy with trains stopping and starting until late at night. We like to sleep with a window open and this was difficult with the noise.
Stayed 1 night in Sep 2024

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

That`s the difference.

we enjoyed our four night stay and would book again. the hotel is well documented on various review/hotel sites and generally, we agree with the comments so no repitition required. two things; 1/ stretch your budget and go for the best room configuration possible, 2/ whatever you decide, you will be in the best possible hands- the team of staff here are worthy of 10/10 throughout....from top to bottom, side to side, an impeccable approach to customer service. That`s the difference.
Stayed 4 nights in Jun 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Dated and tired. Staff not that interested. Gave up waiting for any member of staff at all to turn up at breakfast. Needs substantial investment to bring it into line.
Stayed 1 night in Jul 2024

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Unique beautiful building, short walk to metro to Bilbao, safe parking, staff spoke excellent English, spacious room. Didn’t like restaurant which served the worst meal we’ve had over 10 day vacation. Food was flavorless, meat was terribly dry. Google maps did not find correct location so we hired an Uber to let us follow to the hotel. Streets are difficult if you don’t know the area.
Stayed 2 nights in Sep 2023

6/10 Okay

Dmitrijs

Liked: Cleanliness, staff & service
Outdated property. Impossible to sleep as windows were not sound proof and facing train station (noise). Walls not sound proof.
Stayed 1 night in Feb 2024

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Does the job

The hotel was fine. It did the job. It's in a good location being so close to the train station - getting into Bilbao is very easy. Some nice places to eat just down the road. Rooms were fine, pretty standard affair, although cleaned to a high standard. Biggest disappointment was the service. Staff at check in and check out were cold and unwelcoming, bordering on rude. Very much not in keeping with how friendly I found Spanish people to be in general. The hotel bar is also a waste of time and not worth visiting. There was no outside seating at all despite clearly having space for it, and it normally being there (according to staff) presumably because it wasn't summer. At the end of the day it does the job.
Stayed 4 nights in Mar 2023

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