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URH Palacio de Oriol Hotel

Property class: 4

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Photo gallery for URH Palacio de Oriol Hotel

A rooftop terrace with outdoor seating and a view of the cityscape, including a tower and buildings. - URH Palacio de Oriol Hotel (Santurtzi)
A dining area with tables set for a meal, overlooking a coastal view. - URH Palacio de Oriol Hotel (Santurtzi)
A spacious lobby with a modern staircase, a large abstract painting, and a seating area with a unique hanging chair and sofas. - URH Palacio de Oriol Hotel (Santurtzi)
A grand, historic building with a prominent entrance, a well-maintained lawn, and a clear pathway leading to the main entrance. - URH Palacio de Oriol Hotel (Santurtzi)
A stone pathway leading to a large, historic building with a symmetrical facade and multiple towers. - URH Palacio de Oriol Hotel (Santurtzi)
You can look forward to a terrace, a playground, and a library at URH Palacio de Oriol Hotel. The on-site Spanish cuisine restaurant, El Palacio, offers lunch and dinner. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Standard Double Room

7.4 out of 10
Good
(16 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

A hotel room with a large bed, two armchairs, a small table, and a window with curtains.

Superior Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, Terrace

A terrace with a table and chairs, overlooking a cityscape with buildings and a park.

Premium Room, Terrace

7.0 out of 10
Good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View

A hotel room with a large bed, a desk, a television, and a view of a cityscape through large windows.

Junior Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

A hotel room with a bed, a nightstand, a framed botanical illustration, a door, and a small table with a lamp.

Single Room

  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Located in Santurtzi, URH Palacio de Oriol Hotel is in the city center and near the beach. Guggenheim Museum Bilbao and Museo de la Mineria del Pais Vasco are cultural highlights, and some of the area's landmarks include Virgen del Carmen and Vizcaya Bridge. Itsasmuseum Bilbao and Azkuna Zentroa are also worth visiting. Take an opportunity to explore the area for water adventures such as fishing. Visit our Santurtzi travel guide
Map
Avenida Cristobal Murrieta, 27, Santurtzi, Bilboaldea, 48980

What's nearby

  • A river with a bridge, buildings, and a boat.
    Estuary of Bilbao
    1 min walk - 0.0 miles
  • Paseo de Perros Portugalete
    3 min walk - 0.2 miles
  • Virgen del Carmen
    8 min walk - 0.5 miles
  • Vizcaya Bridge
    9 min walk - 0.5 miles
  • Playa de las Arenas
    5 min drive - 0.5 miles

Getting around

  • Santurtzi Penota Station
    5 min walk
  • Penota Station
    6 min walk
  • Bilbao Airport (BIO)
    23 min drive

Restaurants

  • Bar Lolo
    6 min walk
  • Batzoki Santurtzi
    4 min walk
  • Restaurant El Palacio
    1 min walk
  • Antxeta
    8 min walk
  • Restaurante Nauticos
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 19 per night)
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Palacio
  • El Palacio

Things to do

  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 3 to March 31:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 19 per night
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is URH Palacio de Oriol Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 19 per night. Limited spots are available.

What time is check-in at URH Palacio de Oriol Hotel?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at URH Palacio de Oriol Hotel?

Check-out is at noon.

Where is URH Palacio de Oriol Hotel located?

Located in the heart of Santurtzi, this hotel is within a 10-minute walk of Estuary of Bilbao, Bay of Biscay, and Vizcaya Bridge. Playa de las Arenas and Virgen del Carmen are also within 1 mi (2 km). Santurtzi Penota Station is only a 5-minute walk and Penota Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

URH Palacio de Oriol Hotel Reviews

7.8

Good

8.4

Cleanliness

7.4

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 188 out of 508 reviews
Rating 8 - Good. 175 out of 508 reviews
Rating 6 - Okay. 73 out of 508 reviews
Rating 4 - Poor. 45 out of 508 reviews
Rating 2 - Terrible. 27 out of 508 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed are 2 nights staying here, a beautiful looking building, The only downside which others have mentioned is the noise from the trains outside, but we’re from London and used to noise so wasn’t a big deal to us, Staff are friendly and helpful, if in the area would look at staying again
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is well located. It’s very tired, furniture in the room badly marked and needs refurbished. No food available during the day.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Hotel staff was very helpful and friendly. Hotel breakfast was good many choices.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Lovely stay, thank you all — helpful.and friendly staff
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent- 10 minute walk from the metro.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, helpful staff very good value for money. Ideal if you are using the Bilbao ferry terminal
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Amenities
Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends! Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.
Stayed 7 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although away from central Bilbao, it was an excellent hotel with character, in a nice populated neighborhood. The fact that they accept pets and their parking garage were significant benefits for us.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a basic room, which is ok for our night stop over. Always clean and very comfortable, with great views over the estuary. We have used this hotel twice a year for several years with no complaints. On our last trip we found slight damp in the corners of the wall behind the large window curtains. We were immediately upgraded to a better room. No fuss. No blame. ( first time ever we have found a fault). All the staff (including cleaners) have always been Polite. Friendly and very professional every time we have stayed at the hotel. Evening meals are well prepared and very tasty. Well presented and hot. Our waiter was fantastic. Chatty and could not do enough to make our meal time memorable. Breakfast buffet is very well presented, both for continental style meals and English breakfast and there is lots of it. We have the same staff member (when we visit twice a year), who puts in a lot of effort to make sure we enjoy our meals there. What is also good is that the hotel is on the estuary with great views, and is literally a very easy 5 minutes drive to the main port. well worth a visit.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definite Jewel in the Basque crown

The Palacio was absolutely superb in so many aspects, great location, superb staff and welcome, magnificent appearance and brilliant food (dinner & breakfast). The room was stunning, so much space and a great outlook. Defo on the return bucket list
Hotel
The hotel
The hotel
The hotel
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Beautiful building.

This hotel was recommended to us as a luxury hotel. The Hotel sits in a great position within Bilbao & has great views. A quick & easy drive to the ferry port. We were disappointed to find that although the hotel is a beautiful building the interior is very modern. Bedroom comfortable. Restaurant very stark especially when eating alone. Food enjoyable.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Very conveniently located for ferries from Bilbao . The building is in need of a little updating . Staff were all,very good . Food ok but nothing special particularly breakfast . Dog friendly which was important to us . Would certainly stay again
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel at a fair price for great service

Stayed before. That’s why we chose again this same hotel. Hotel staff are so welcoming and helpful. Evening meal and breakfast was very good and the voice was excellent. Will be booking with this same hotel on our next trip in October.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super!

Excellent, really nice. Staff super profesional, I think Raul was his name. Super!
Stayed 18 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is very good and convenient for getting around the city. However, the room was a bit small. My main concern was the air conditioning. During our stay, the weather was very hot, but the air conditioning in our room was very weak and did not cool the room properly. We reported this to the reception, but were told that the system was less effective because many guests were using it at the same time. Unfortunately, the issue was not resolved, and we felt quite uncomfortable during the nights because of the heat. One of the reasons I chose this hotel was because I expected reliable air conditioning, so this was particularly disappointing. Considering the price we paid, I expected a more comfortable experience. In addition, the hair dryer provided in the room was not clean. While the location is a strong point, the poor air conditioning significantly affected our stay.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was large, clean and comfortable. Reception was efficient. Car park good but spaces quite small. Room was adequate but nothing special. Breakfast good. Biggest problem was the restaurant was shut for dinner and we were told the nearest restaurant was about 800 metres away. There was a shelf of snack meal for sale at very high prices.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially it was difficult to locate the hotel. But we did so eventually. Warm welcome at reception and a lovely room. But the view was not inspiring. Overlooking the railway which was quite noisy with trains stopping and starting until late at night. We like to sleep with a window open and this was difficult with the noise.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort

I cannot recommend

Most of the rooms are not in the beautiful, historic building you see on the photos, but rather on a huge underground extension they built underneath. Because of the sloped terrain, rooms face the back of the building and don't seem apparent when looking at the original palace building. These rooms are below-grade and face busy train tracks, and they are quite close to them. The noise and, often, the vibration of trains passing by made our stay very unpleasant, it really was hard to get a good sleep. Rooms also feel tired and outdated, but they are otherwise spacious and comfortable. The grounds and surroundings are nice. Very limited parking within the hotel, but we found plenty of space in the hospital's parking lot across the street. I do not recommend the restaurant at the back of this hotel, despite the views and outdoor patio.
Stayed 1 night in Oct 2023
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

Not 4 star quality.

This is an architecturally lovely building and because of its age and situation, is not planned out in a conventional way. It is conveniently located within 10 minutes walk of Santurtzi where there are many restaurants and a short 6 - 7 minutes drive (5.6km) to Bilbao Ferry Terminal. The hotel provides shower and hand gel, shampoo, conditioner and body lotion. Rooms have air-conditioning. While the shower was over the bath, it was excellent but the screen allowed water onto the floor. The hairdryer needed replaced as it kept overheating and cutting out; an ongoing issue judging by the plastic deformation. During the day, the bar was on the terrace overlooking the bay, the marina and was very pleasant. The car park was underground and available with reservation costing two motorcycles €15 per night. We chose not to eat in either the restaurant or the cafeteria and sampled local fare instead. The lower level second floor smelt a bit damp and fusty, as did our room; as if nobody had been in it for a few days. The hotel hosts functions such as weddings. While any noise is curfewed at mid-night, if you need to sleep before that, it may be difficult especially if your room is located on the 2nd / 3rd floors. I make a plea not to let this place run down any more; the place is tired, needs decorated and management need to make checks on thorough cleaning of rooms and public areas. In my opinion it isnot 4 star quality.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always helpful personel, good rooms and a nice location. Will return
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great location and pet friendly
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Sep 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever. They’re very unhelpful and room is where slaves used to live in…. I would not stay here ever again specially if you’re an American be careful when traveling to Spain
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, stayed overnight before a ferry the next day. The hotel is a little tired, but it us clean, great breakfast, close to the centre of the city and free parking. Would use again
Stayed 1 night in Sep 2025