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Sercotel Ayala Bilbao

Property class: 4

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Photo gallery for Sercotel Ayala Bilbao

A hotel named 'Sercotel Ayala' with a modern interior visible through the glass facade, including seating areas and a reception desk. - Sercotel Ayala Bilbao (Bilbao)
A hotel lobby with a sofa, armchair, coffee table, bookshelf, and a large sign reading 'Sercotel hotels'. - Sercotel Ayala Bilbao (Bilbao)
A modern interior with a staircase, dining area, and a view of the kitchen. - Sercotel Ayala Bilbao (Bilbao)
A modern interior with a reception desk, seating area, and bookshelves. - Sercotel Ayala Bilbao (Bilbao)
A modern living room with a fireplace, a blue armchair, and a bookshelf filled with books and decorative items. - Sercotel Ayala Bilbao (Bilbao)
Guggenheim Museum Bilbao is located near Sercotel Ayala Bilbao, which provides a library, laundry facilities, and a fireplace in the lobby. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Basic Room

A hotel room with a large bed, a desk with a lamp, a chair, a TV, and a bathroom with a toilet and sink.

Basic Room

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Double Room

A modern hotel room with a bed, bedside tables, a desk, and a chair.

Classic Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room

A modern hotel room with a bed, bedside table, and a large mirror reflecting the room.

Superior Room

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Classic Twin Room

A modern hotel room with a large bed, a bench, a desk, and a mirror.

Classic Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for CLASSIC DOBLE

Down comforters, minibar, in-room safe, desk

CLASSIC DOBLE

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

DOUBLE CLASSIC

  • Sleeps 4
  • Free WiFi

DOUBLE CLASSIC DOUBLE BED

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Bilbao City Centre neighborhood, Sercotel Ayala Bilbao is connected to a rail/subway station. Ribera Market and C.C. Zubiarte are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Etxebarria Park and Bay of Biscay. Looking to enjoy an event or a game while in town? See what's happening at San Mames Stadium or Bizkaia Frontoia. Guests love the hotel's central location. Visit our Bilbao travel guide
Map
Canciller Ayala, Bilbao, 48008

What's nearby

  • A busy urban street with a prominent white building labeled 'Senac'.
    Gran Casino Bilbao
    2 min walk - 0.1 miles
  • A historic building with ornate architecture, surrounded by well-maintained gardens and red flowers.
    Plaza Moyua
    6 min walk - 0.4 miles
  • A bustling outdoor café with tables and chairs, surrounded by historic buildings with arches and balconies.
    Plaza Nueva
    8 min walk - 0.5 miles
  • A cathedral interior with high vaulted ceilings, stained glass windows, and rows of wooden pews.
    Santiago Cathedral
    9 min walk - 0.5 miles
  • A modern architectural building with a unique, curved design.
    Guggenheim Museum Bilbao
    11 min walk - 0.6 miles

Getting around

  • Bilbao-Abando Station
    3 min walk
  • Abando Station
    3 min walk
  • Bilbao Airport (BIO)
    20 min drive

Restaurants

  • Café Iruña
    4 min walk
  • McDonald's
    2 min walk
  • NKO Eneko
    5 min walk
  • Burger King
    2 min walk
  • Bar Artajo
    3 min walk

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  • Free WiFi
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 20 per person

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

More

  • Built in 2019
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Parking height restrictions apply

Frequently asked questions

Is Sercotel Ayala Bilbao pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 25 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Sercotel Ayala Bilbao?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Sercotel Ayala Bilbao?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sercotel Ayala Bilbao located?

Located in Bilbao City Centre, this hotel is within 1 mi (2 km) of Ensanche, Guggenheim Museum Bilbao, and San Mames Stadium. Church of the Sacred Heart and Gran Casino Bilbao are just steps away. Abando Station and Abando Tram Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sercotel Ayala Bilbao Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 402 out of 603 reviews
Rating 8 - Good. 161 out of 603 reviews
Rating 6 - Okay. 32 out of 603 reviews
Rating 4 - Poor. 5 out of 603 reviews
Rating 2 - Terrible. 3 out of 603 reviews

Reviews

Verified review

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very good breakfast and very nice staff
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean stay. Helpful staff and a great central location in Bilbao.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good hotel for budget to mid range
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Natalio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, nice rooms and great staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable to many attractions. Room clean, decent size. Staff helpful.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel in a great location but breakfast has room for improvement.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
Clean modern hotel with a great location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Indika Upendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff is super nice
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel, very comfortable rooms and very good breakfast. Short walking to the centre. No bar facility would be the only negative, but plenty of options in short walking distance
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy check-in and welcoming staff. Nice touches in room (shower cap, extra toothbrushes, tissue pack). Beds were comfy and overall we slept very well at this hotel.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Fidel

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good breakfast, perfect location
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating and helpful comfortable bed and good location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great beds Clean hotel
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On my room little things like the douche glas door was too short so the water was all over the floor after a shower and you could see the wooden doorpost was attached/rotten quite a bit, not a big issue for me, but, for a 4 star hotel not what you would expect. The breakfast for me was defenitely not great for the money you pay, and it is dark in the cellar, (no windows) not a cosey environment to stay, but hey, out there are lots of opportunities. For the rest a nice and good stay.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Ais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and room. Really enjoyed our stay!
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Niamh

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, very clean. Location is perfect for getting around Bilbao.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally Located, friendly staff, the breakfast had a variety of options. Great dinner options in the área.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Our third stay. I always ask for the same room and they always deliver. Great sleep. Great staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel in a good location close to the old town & train station. Good sized rooms, very clean & quiet, spotless bathroom. Very friendly & helpful staff. Would stay again.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Mark A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an excellent location for exploring the city either by foot or public transportation. The room was comfortable and met our needs.
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! Very clean and quiet and walking distance to many of the main sites.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to enjoy this amazing city
Stayed 1 night in Jul 2024