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Sercotel Ayala Bilbao

4.0 star property
Adults-only hotel with a 24-hour front desk connected to a shopping center in Bilbao

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Photo gallery for Sercotel Ayala Bilbao

Superior Room | 1 bedroom, down comforters, minibar, in-room safe
Hallway
Front of property
Hallway
Junior Suite | 1 bedroom, down comforters, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Basic Room

Basic Room | 1 bedroom, down comforters, minibar, in-room safe

Basic Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

1 bedroom, down comforters, minibar, in-room safe

Classic Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

1 bedroom, down comforters, minibar, in-room safe

Junior Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, down comforters, minibar, in-room safe

Classic Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | 1 bedroom, down comforters, minibar, in-room safe

Superior Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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About the neighborhood

Map
Canciller Ayala, Bilbao, 48008

What's nearby

  • Plaza Moyua - 6 min walk - 0.4 miles
  • Plaza Nueva - 8 min walk - 0.5 miles
  • Ribera Market - 10 min walk - 0.6 miles
  • Guggenheim Museum Bilbao - 11 min walk - 0.6 miles
  • San Mames Stadium - 3 min drive - 1.1 miles

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao Airport (BIO) - 15 min drive

Restaurants

  • ‪NKO Eneko Restaurant - ‬3 min walk
  • ‪Arrese - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Monterrey - ‬3 min walk
  • ‪Bilbao Berria - ‬4 min walk

About this property

Sercotel Ayala Bilbao

Upscale hotel near Guggenheim Museum Bilbao
San Mames Stadium is located near Sercotel Ayala Bilbao, which provides a library, laundry facilities, and a fireplace in the lobby. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), express check-out, and 1 meeting room
  • A vending machine, a reception hall, and luggage storage
  • Tour/ticket assistance, smoke-free premises, and coworking spaces
  • Guest reviews give top marks for the central location and helpful staff
Room features
All 61 individually furnished rooms boast perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and hair dryers
  • 50-inch flat-screen TVs with digital channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 15 per person

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

More

  • Built in 2019
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Parking height restrictions apply

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

Is Sercotel Ayala Bilbao pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

What time is check-in at Sercotel Ayala Bilbao?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Sercotel Ayala Bilbao?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sercotel Ayala Bilbao located?

Located in Bilbao City Centre, this hotel is within a 15-minute walk of Ensanche and Guggenheim Museum Bilbao. San Mames Stadium is 1 mi (1.6 km) away. Abando Station and Abando Tram Stop are within a 5-minute walk.

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Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 302 out of 439 reviews
Rating 8 - Good. 106 out of 439 reviews
Rating 6 - Okay. 24 out of 439 reviews
Rating 4 - Poor. 4 out of 439 reviews
Rating 2 - Terrible. 3 out of 439 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and great staff.
Stayed 4 nights in May 2025

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 2 nights in May 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great beds Clean hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Owen

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff. Decent breakfast and a nice central location in Bilbao. Having the room next to the staff door maybe wasn't ideal but there was only one morning when they were using it.
Stayed 3 nights in May 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, well located. We only stayed there for 1 night but it was good.
Stayed 1 night in May 2025

10/10 Excellent

Tula

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying 5 nights in this property. First, it definitely was in a central location in a very walkable area. I love to walk, silo this location fit me well. The room was adq
Stayed 6 nights in Apr 2025

10/10 Excellent

gordon hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place..very clean and friendly staff..right in the middle of town .easy to walk everywhere
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel. Everything was great.
Stayed 3 nights in Jan 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 3 nights in Dec 2024

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024

8/10 Good

Bert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 star hotel, it would get a 5.

Everything was OK. Felt more like a 3 star hotel than a 4 star.
Stayed 3 nights in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location, comfortable no frills

The staff were very helpful with restaurant recommendations & directions. It’s right in centre of things so great for exploring. Clean & comfortable no frills hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay - great location and the hotel had everything we needed, it was clean and well maintained!
Stayed 2 nights in May 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! Very clean and quiet and walking distance to many of the main sites.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hannerieke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, modern and spacious and in walking distance of all shops
Stayed 5 nights in Jul 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and friendly hotel convenient for the city centre.
Stayed 2 nights in Jun 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good business hotel. No real amenities, gym/bar etc but perfect location and really quiet and clean rooms. Would choose this hotel again if I travelled to Bilbao
Stayed 4 nights in Sep 2024

10/10 Excellent

David Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a central position. Staff were friendly and helpful. The rooms were clean and comfortable, would recommend.
Stayed 4 nights in Jul 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms
Stayed 2 nights in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

This is a very nice hotel situated close to everything interesting in Bilbao. My room was small, but it was good enough for my needs and it was clean. I would definitely stay here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay a lot - the hotel is very comfortable and convenient for both the train station and the city centre. The staff were friendly and accommodating. Good breakfast with very nice coffee.
Stayed 2 nights in Aug 2024

10/10 Excellent

Franck Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Dec 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to Bilbao and Sercotel Ayala is a place I would return to in a heartbeat. Conveniently located, there's plenty to see within a 15 minute walk, and a multi-level shopping center just across the street is ideal to grab whatever you might need. The room was good sized, comfortable, and reasonably priced. Andrea (at the front desk) deserves special recognition for her outstanding efforts, helping with directions and giving very specific/helpful recommendations about the city and all it has to offer. There's plenty to see and do in Bilbao, and this hotel serves as a perfect "base camp" from which to explore!
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. The staff is wonderful and always helpful with a smile. The room is very good. The area is perfect, close to everything
Stayed 3 nights in Aug 2024