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Sercotel Arenal Bilbao

3.0 star property
Immerse yourself in culture as you explore Guggenheim Museum Bilbao’s stunning exhibits. Then unwind at this stylish hotel where every need is met.

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Photo gallery for Sercotel Arenal Bilbao

Front of property - Sercotel Arenal Bilbao (Bilbao)
Daily buffet breakfast for a fee - Sercotel Arenal Bilbao (Bilbao)
Minibar, in-room safe, desk, soundproofing - Sercotel Arenal Bilbao (Bilbao)
Classic Double Room | Minibar, in-room safe, desk, soundproofing - Sercotel Arenal Bilbao (Bilbao)
Lobby - Sercotel Arenal Bilbao (Bilbao)
In the heart of Bilbao City Centre, Sercotel Arenal Bilbao offers a warm welcome with its library, dry cleaning/laundry services, and car rentals. Discover the city's charm with bike rentals and an area shuttle at your fingertips while enjoying WiFi in public areas; guests praise the helpful staff and location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

Basic Double Room

  • Sleeps 2
  • 1 Double Bed

Basic Single Room

  • Sleeps 1
  • 1 Twin Bed

Classic Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, soundproofing

Superior Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

Classic Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Bilbao City Centre, a neighborhood in Bilbao, Sercotel Arenal Bilbao is near a metro station and on the riverwalk. Port of Bilbao and Funicular de Artxanda are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bay of Biscay and Etxebarria Park. Looking to enjoy an event or a game while in town? See what's happening at San Mames Stadium or Bizkaia Frontoia. Take an opportunity to explore the area for water adventures such as boat tours. Visit our Bilbao travel guide
Map
Calle Fueros, 2, Bilbao, Vizcaya, 48005

What's nearby

  • Plaza Nueva
    Plaza Nueva
    2 min walk - 0.1 miles
  • Santiago Cathedral
    Santiago Cathedral
    5 min walk - 0.3 miles
  • Ribera Market
    Ribera Market
    6 min walk - 0.4 miles
  • Guggenheim Museum Bilbao
    Guggenheim Museum Bilbao
    18 min walk - 1.0 mile
  • Museum of Archaeology Bizkaya
    5 min walk - 0.3 miles

Getting around

  • Arriga Tram Stop
    3 min walk
  • Bilbao (YJI-Bilbao-Abando Train Station)
    5 min walk
  • Bilbao Airport (BIO)
    21 min drive

Restaurants

  • Gure Toki
    1 min walk
  • Zuga
    1 min walk
  • Aitaren Boulevard
    1 min walk
  • El Tilo
    1 min walk
  • Café Bar Bilbao
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 19.50 per day); discounts available
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 11.50 for adults and EUR 11.50 for children

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 1-inch TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 11.50 for adults and EUR 11.50 for children
  • Nearby parking fee: EUR 19.50 per day (500 ft away)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property

Frequently asked questions

Is Sercotel Arenal Bilbao pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

What time is check-in at Sercotel Arenal Bilbao?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sercotel Arenal Bilbao?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sercotel Arenal Bilbao located?

Located in Bilbao City Centre, this hotel is within 1 mi (2 km) of San Nicolas Church and Guggenheim Museum Bilbao. Etxebarria Park and Plaza Nueva are just steps away. Arriga Tram Stop and Casco Viejo Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sercotel Arenal Bilbao Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 349 out of 584 reviews
Rating 8 - Good. 177 out of 584 reviews
Rating 6 - Okay. 42 out of 584 reviews
Rating 4 - Poor. 11 out of 584 reviews
Rating 2 - Terrible. 5 out of 584 reviews

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great locations and super clean hotel near the old town.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Norma S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located to all major activities.
Stayed 7 nights in May 2026
Verified

8/10 Good

Una

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staff
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location next to the river walk and Plaza Nueva, which is a legit stop for pintxos frequented by locals. Breakfast was a great deal for the price and fueled us for two days of sightseeing. Rooms were clean and spacious for a city. Would definitely recommend.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great rooms and always stay when I’m in Bilbao
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, excellent staff nice clean room
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Frieda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to the old part of town. Room was quite spacious and cleaned daily. Would recommend
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Chia-Hui

Liked: Cleanliness, amenities, property conditions & facilities
Great location and the hotel is very clean
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Disleidys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had a very good stay at this hotel for four nights. The location was excellent, the hotel was very clean, and the staff was friendly and welcoming throughout the stay. The only negative aspect was that the shower was extremely small and felt very cramped. Aside from that, everything else was great and I enjoyed my experience at the hotel.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Vaughn

Liked: Cleanliness, staff & service, property conditions & facilities
Airy room, great view, and location
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Min Jung

Liked: Cleanliness, staff & service
Good basic hotel at a great location with lots of dining options nearby. The rooms were good, but one of the rooms had a window with no blinds in the bathroom. The window looked straight into the shower booth and the toilet, so had to cover it with towels and clothes.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Yelitza Peraza

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, very nice staff.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jannicke-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, clean and spacious rooms and friendly staff.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
very clean nice rooms good breakfast and polite and courteous staff
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Great location, our room had a beautiful view, clean and very comfortable. The staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Bilbao.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice rooms, pleasant service from employees, nice breakfast, excellent location. No complaints!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position and a very comfortable base for exploring Bilbao.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Great location and very clean. Will look to stay here again on my next visit to Bilbao.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, amenities, property conditions & facilities
What a great experience, this hotel is perfectly located on the old town neighbourhood , walking distance to the metro station, bus stops, restaurants and shopping areas. The view from the room was really nice, the staff was friendly and willing to provide any information required. The breakfast was good, with good variety; clean and comfortable rooms. We loved our time in this hotel.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel, great location. Sometimes a little noisy from the street but this didn't bother us much at all. Friendly staff. Would stay again.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect location in old town, but right on the river so it is easy to jump over to old town, the room was nice as well
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Juan

Great location, easy walk to main attractions
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities
Staff very helpful. Room very spacious. Overa very good!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, and friendly stuff
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. It has a great location. Easy access to the train, stores and restaurants.
Stayed 2 nights in Apr 2025