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Pensión Plaza Nueva

Property class: 3.5

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Photo gallery for Pensión Plaza Nueva

A wooden double door with glass panels and a number '1' above it. - Pensión Plaza Nueva (Bilbao)
A hotel room with a dining area featuring a table with a tray of food, a coffee maker, and a vase with red roses. - Pensión Plaza Nueva (Bilbao)
A modern hotel room with a curved bed, a large mirror, a bathroom with a glass shower, and a white color scheme. - Pensión Plaza Nueva (Bilbao)
A stone building with a large wooden door, a small balcony, and a tiled floor. - Pensión Plaza Nueva (Bilbao)
A reception area with a potted plant, a clear plastic chair, and a framed picture on a white console table. - Pensión Plaza Nueva (Bilbao)
Located close to Plaza Nueva and Arriaga Theater, Pensión Plaza Nueva has plenty to offer. Guests can connect to free WiFi in public areas.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Housekeeping

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, Accessible (Living Coral)

A bedroom with a bed, bedside table, lamp, and a desk with a chair.

Double Room, Accessible (Living Coral)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room (Azul Añil)

A modern hotel room with a bed, a desk with a computer, and a view of the outside.

Single Room (Azul Añil)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room (Oro Viejo)

A four-poster bed with a black canopy, a bedside table with a vase of flowers, and a desk with a coffee maker and cups.

Double Room (Oro Viejo)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room (Blanco Ibiza)

A bedroom with a large bed, white bedding, a tufted headboard, a bedside table with a lamp, and a blue orchid vase.

Deluxe Twin Room (Blanco Ibiza)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Queen Room (Verde Cobre)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Deluxe Queen Room (Verde Cobre)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room (Gris Grafito)

A modern hotel room with a large bed, a bedside table with a vase of flowers, and a bathroom visible through an open door.

Deluxe Double Room (Gris Grafito)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bilbao City Centre, a neighborhood in Bilbao, is home to Pensión Plaza Nueva. Arriaga Theater and Guggenheim Museum Bilbao are cultural highlights, and some of the area's notable landmarks include Plaza Nueva and Plaza Moyua. Check out an event or a game at San Mames Stadium, and consider making time for Azkuna Zentroa, a top attraction not to be missed. Visit our Bilbao travel guide
View more Pensions in Bilbao
Map
Plaza Nueva 2, Bilbao, 48005

What's nearby

  • A bustling outdoor café with tables and chairs, surrounded by historic buildings with arches and balconies.
    Plaza Nueva
    1 min walk - 0.0 miles
  • A historic building with ornate architecture, a bridge, and a river.
    Arriaga Theater
    2 min walk - 0.1 miles
  • A cathedral interior with high vaulted ceilings, stained glass windows, and rows of wooden pews.
    Santiago Cathedral
    3 min walk - 0.2 miles
  • A modern glass structure with a curved roof, adjacent to a Michael Kors store.
    Plaza Moyua
    14 min walk - 0.8 miles
  • A modern architectural building with a unique, curved design.
    Guggenheim Museum Bilbao
    19 min walk - 1.0 mile

Getting around

  • Casco Viejo Station
    3 min walk
  • Bilbao (YJI-Bilbao-Abando Train Station)
    6 min walk
  • Bilbao Airport (BIO)
    18 min drive

Restaurants

  • Café Bar Bilbao
    1 min walk
  • La Olla
    1 min walk
  • Zuga
    1 min walk
  • NYX Rooftop Terrace
    1 min walk
  • El Tilo
    2 min walk

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  • Air conditioning
  • Housekeeping
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Low-height counter and sink
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in information

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
Property Registration Number HBI01293

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Pensión Plaza Nueva pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Pensión Plaza Nueva doesn't offer parking.

What time is check-in at Pensión Plaza Nueva?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Pensión Plaza Nueva?

Check-out is at 11:00 AM.

Where is Pensión Plaza Nueva located?

Located in Bilbao City Centre, this pension is steps from Plaza Nueva and Arriaga Theater. Santiago Cathedral and Plaza Moyua are also within 15 minutes. Casco Viejo Station and Arriga Tram Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pensión Plaza Nueva Reviews

8.8

Excellent

9.4

Cleanliness

7.8

Amenities

8.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 40 out of 69 reviews
Rating 8 - Good. 19 out of 69 reviews
Rating 6 - Okay. 4 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

Reviews

Verified review

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed by how comfortable the bed was. The location is excellent (taking a taxi means you might need to walk a couple blocks getting dropped off or picked up). I was a bit worried about being right in the heart of Plaza Nueva since I’m a light sleeper, but the noise died down by 11pm and the variety of food on offer outside the front door made it so worthwhile! Staff were very helpful in storing my luggage and directing me on where to go to pick up a taxi. I’d stay here again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

William

Bed was extremely comfortable. Location was excellent in a desirable part of Bilbao. Plenty of terrific eateries in the surrounding area.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay - in the square very convenient for bars and dining options in the plaza. Heart of old town easy to walk everywhere. As you are on the square some noise but with windows closed its fairly quiet and did not bother us. Room was spacious, comfortable and clean with all needed amenities. Easy check in and check out as sent codes ahead of arrival.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute place great location

Nice room in a great location looking directly out on to Plaza Nueva. The square is very lively in the evenings but quietens down around midnight Keyless entry with a system of door codes to get in which were pretty straightforward.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, right in the middle of old city. Unfortunately our room had windows right towards the plaza Nueva and it was very noisy until late at night
Stayed 3 nights in Apr 2024
Verified review

8/10 Good

Francisco

Liked: Cleanliness, staff & service
The pension is located in an unbeatable place for the beach goer. Plenty of good restaurants and bars very close by. The room was clean but it shows age. The AC was good and the room had good sunlight. The real minus was the bed. Two small twin beds just place together and not even attached to each other. So if you move at night like I do, you will end in between the beds! The beds were really small and uncomfortable. With a few changes this place would be a jewel because of the location.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a great room in a central location. The room was ready when I arrived and Igdanny was very helpful sharing information on getting around the city and provided outstanding customer service. The room is well sized for a single person, the bed was comfortable and amenities good for the cost of the room. The pension is located in the old town square, above a set of shops and restaurants (all very good ones). The area can feel noisy and busy, the pension is located on the first floor above the restaurants. If you are someone who needs total peace and quiet maybe not for you. However, not an issue for my stay, the benefit of the area outweighed the main square location (restaurants closed around 12am). A good selection of places to eat just a few seconds away if you don't feel like wandering out too far with supermarkets a few minutes walk away. The tram, bus, train and metro are minutes away from the pension and everywhere is walkable. Lots of information on things to do and the building felt secure. The pension was clean, tidy and accessible (lift in the building). Customer service was outstanding from start to finish. If the room was slightly larger, a seating area would have been nice and a few extra pillows, daily towel changes would be beneficially. However, I have no doubt if requested they would have been provided. A great place to stay, with great staff and an even better location will stay again and would recommend. Thank you.
Stayed 4 nights in Mar 2024
Verified review

6/10 Okay

Marsel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Loud at night (no heavy window shutters to block the noise) due to the square outside, the bathroom door is frosted glass so the whole room illuminates when someone is in there, weird check in process. Location is top though.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Chris

Liked: Amenities
Awesome accommodation in the best location everything was seamless. I’ll definitely be returning one off my favourite Spanish locations many thanks 😊
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located inside the plaza nueva which makes it an excellent place from where to walk to shops, restaurants, bars, and cafe all within the plaza
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, staff, room, very clean and secure. From the moment of booking to departure Danny and the staff were very hospitable. We’d go back in a heartbeat and highly recommend to all travellers.
Stayed 1 night in May 2023
Verified review

4/10 Poor

Mary

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I specifically booked this room as it has air conditioning however when we checked in around 9:30pm the air con was not working. The staff obviously knew because they had left a small fan in the room. Temperatures in Bilbao have been in the mid 30’s. So it was sweltering hot all night. Paid £100 for the night as it had air conditioning however did not get what we paid for. Had I wanted a room without air con I could have booked one for a lot less money. Also the shower dripped all night long. The address of this property is Plaza Nuevo 2 but it is actually No 1. Only for a helpful lady in Bar Víctor we would still be looking for it. Poor show really.
Stayed 1 night in May 2026
Verified review

8/10 Good

Paul

Liked: Staff & service, amenities, property conditions & facilities
Great location - the heart of a historical bull fighting square now converted to cafes and shops. Easy to access room with no hassle online check-in. Price was pleasing as well.
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

JOANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, could do with wifi

Great stay, had slight issue with door however it was quickly resolved. Would be great if there were at least 1 english tv channel and internet access on the wifi, Would stay again
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the middle of the old town in Bilbao. Really easy to get around from this location. Walk into the city centre into 10-15 mins, Guggenheim in about 20 mins, Metro to the beach (Getxo) takes about 25 mins. Highly recommended
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Dmitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Thank you so much
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Urvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute space and perfect place!

Great location!!! Honestly the room is in the middle of the old town so it’s easy to get everywhere from here! Just be prepared that the room itself is A bit small, but that’s expected with European rooms. Other than that I gave my stay a five out of five stars! I’ll definitely be back it’s perfect for a friends trip or solo trip.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional surprise in the centre of Bilbao. Check in all online, coded locks to building. Clean and well maintained. Highly recommended.
Stayed 2 nights in Mar 2023
Verified review

4/10 Poor

Hsini

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
When I had access problem I called many times phone number and nobody answered. They didn’t mention it was forbidden to go to other floors, I tried to find the room as I couldn’t reach them, people living in the building were angry when they saw me.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
I couldn't drop off my luggage before the checkin time. At night there were lots of singing and noises just outside my room which interrupted my sleeping for an early flight in the following morning. The info on taxi provided was not helpful.
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Irina

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We arrived to the mention around 11:00 pm. We were looking for a bottle of water to take a medicine. Good thing that I found a bar, where I was able to buy a water. After spending on night both of us felt headache, dizziness, weakness, vomiting, and confusion. But we were able to go on walking tour. Next day we had to cancel all our tours because of our condition. I called the host to see if we can have a late checkout because we can not go anywhere and our bus was living in the evening. They told us that we need to make a new reservation, which I did. In Madrid we stayed at the beautiful hotel and for extended checkout they charged us only 40 euros, here we had to pay 125.00 euros, but on their reservation page they promised complementary drink. I don't think I have to explain there was no drinks. But our condition was getting worst. I opened a window and felt that we are brithing with carbon monoxide elevated level. Level of noise outside was around 48 decibels, because this square has 8 or 9 beautiful restaurants on yhe first floor. Locals are coming all day long to have a drink and food. I don't know that Is wrong with that room where we stayed, but I have a suspicion that carbon monoxide detectors either not working or missing. For us that was terrible experience.
Stayed 2 nights in Apr 2023
Verified review

2/10 Terrible

Irina

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We arrived to the mension around 11:00 pm. We were looking for a bottle of water to take a medicine. Good thing that some bars were open, I was able to buy a bottle of water. After spending on night both of us felt headache, dizziness, weakness, vomiting, and confusion. But we were able to go on walking tour. Next day we had to cancel all our tours because of our health condition. That was the same symptoms for both of us. I called the host to see if we can have a late checkout because we can not go anywhere and our bus was living in the evening. They told us that we need to make a new reservation, which I did. In Madrid we stayed at the beautiful hotel and for extended checkout they charged us only 40 euros, here we had to pay 125.00 euros, initially we paid $90.00. On their reservation page they promised complementary drink. I don't think I have to explain there was no drinks, no water. Our condition was getting worst. I opened a window and felt that we are brithing with air with carbon monoxide elevated level. With open window it was much better to breathe, but outside was very loud. Level of noise owith open window was around 48 decibels, because this square has 8 or 9 beautiful restaurants on the first floor. Locals are coming all day long to have a drink and food. I don't know that Is wrong with that room where we stayed, but I have a very strong suspicion that combustion from the restaurant kitchen appliances bellow our room is producing carbon monoxide. The detector
Verified review

8/10 Good

Vittorio

Liked: Cleanliness
Ottima loction
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Graziano

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Camera piccola con bagno poco ventilato. Abbiamo trovato il condizionatore che non funzionava ma il tecnico non era disponibile fino al giorno dopo. Non c’erano altre camere disponibili ma la presenza di un ventilatore ci ha fatto sospettare che l’A/C fosse off non solo da noi. La finestra si poteva aprire ma solo parzialmente ed il rumore dei locali della piazza aumentava a dismisura. Alla fine di una notte rovinata abbiamo avuto il 15% di sconto per l’inconveniente. La struttura comunque è situata in una posizione strategica per visitare Bilbao.
Stayed 1 night in May 2026