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Quality Inn & Suites Big Stone Gap

2.5 star property
Experience warmth by the cozy lobby fireplace or energize your day with an invigorating workout. Enjoy convenient amenities like self parking and high-speed WiFi.

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Photo gallery for Quality Inn & Suites Big Stone Gap

A large bathroom with a freestanding bathtub, a large mirror, and a vanity with a lamp. - Quality Inn & Suites Big Stone Gap (Big Stone Gap)
Lobby - Quality Inn & Suites Big Stone Gap (Big Stone Gap)
Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi - Quality Inn & Suites Big Stone Gap (Big Stone Gap)
Exterior - Quality Inn & Suites Big Stone Gap (Big Stone Gap)
Indoor pool, open 6:00 AM to 11:00 PM, sun loungers - Quality Inn & Suites Big Stone Gap (Big Stone Gap)
In the heart of Miner's Park, Quality Inn & Suites offers a warm welcome with a fireplace in the lobby and full breakfast. Unwind by the indoor pool or stay active at the gym, and take advantage of free WiFi, laundry facilities, self parking, a business center and coffee/tea in lobby; previous guests rave about helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • Mountain view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(29 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed with Sofa bed, Non Smoking

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Room, 1 Queen Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking (Upgrade)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Big Stone Gap, Quality Inn & Suites Big Stone Gap is in the city center. Travelers eager for a bit of culture can stop by The Trail of the Lonesome Pine Outdoor Drama, while those wishing to experience the area's natural beauty can explore Miner's Park and Crooked Road Heritage Music Trail. Southwest Virginia Museum and High Knob are two other places to visit that come recommended. Kayaking and water tubing offer great chances to get out on the surrounding water, or you can seek out an adventure with hunting and mountain biking nearby. Visit our Big Stone Gap travel guide
Map
4609 Aerial Way, Big Stone Gap, VA, 24219

What's nearby

  • Crooked Road Heritage Music Trail
    2 min drive - 1.7 miles
  • Barbara C. Polly Center for the Arts
    3 min drive - 1.9 miles
  • The Trail of the Lonesome Pine Outdoor Drama
    4 min drive - 2.1 miles
  • Miner's Park
    4 min drive - 2.1 miles
  • Southwest Virginia Museum
    4 min drive - 2.5 miles

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional)
    62 min drive

Restaurants

  • Hardee's
    5 min drive
  • Subway
    13 min walk
  • KFC
    6 min drive
  • McDonald's
    15 min walk
  • Pizza Plus
    5 min drive

About this property

Quality Inn & Suites Big Stone Gap

Hotel near Miner's Park
Located close to Crooked Road Heritage Music Trail and The Trail of the Lonesome Pine Outdoor Drama, Quality Inn & Suites Big Stone Gap provides free full breakfast, laundry facilities, and a fireplace in the lobby. In addition to a gym and a business center, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool along with sun loungers
  • Free self parking
  • A bicycle repair station, a water dispenser, and an elevator
  • A vending machine, free newspapers, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 60 rooms have comforts such as air conditioning, in addition to amenities like free WiFi.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Shower/tub combinations, free toiletries, and hair dryers
  • 43-inch flat-screen TVs with Netflix, Hulu, and streaming services
  • Refrigerators, microwaves, and premium channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Braille/raised signage
  • Elevator (17 inch wide door)
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Inn Big Stone Gap
Comfort Inn Hotel Big Stone Gap
Comfort Hotel Big Stone Gap
Comfort Inn Big Stone Gap, Virginia
Comfort Inn Big Stone Gap Hotel
Big Stone Gap Comfort Inn
Comfort Inn Big Stone Gap
Quality Inn & Suites Hotel
Quality Inn & Suites Big Stone Gap
Quality Inn & Suites Hotel Big Stone Gap

Frequently asked questions

Does Quality Inn & Suites Big Stone Gap have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–11:00 PM.

Is Quality Inn & Suites Big Stone Gap pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Quality Inn & Suites Big Stone Gap?

Check-in start time: 3 PM; Check-in end time: 7 AM.

What time is check-out at Quality Inn & Suites Big Stone Gap?

Check-out is at 11 AM.

Where is Quality Inn & Suites Big Stone Gap located?

Located in the heart of Big Stone Gap, this hotel is within 3 mi (5 km) of Miner's Park, The Trail of the Lonesome Pine Outdoor Drama, and Southwest Virginia Museum. Crooked Road Heritage Music Trail and High Knob are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quality Inn & Suites Big Stone Gap Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 371 out of 503 reviews
Rating 8 - Good. 105 out of 503 reviews
Rating 6 - Okay. 10 out of 503 reviews
Rating 4 - Poor. 6 out of 503 reviews
Rating 2 - Terrible. 11 out of 503 reviews

Reviews

Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, amazing views and clean rooms
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jill

The furniture has seen better days- arms on chairs showed a lot of wear. The bathroom door on the inside of the bathroom was splintered and showed what looked like it has gotten wet and soaked into the wood. Beds and linens were clean. Breakfast was okay, not elaborate but certainly adequate.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Stacey

The rooms were very clean and the staff was great everything was outstanding we will definitely be back
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really wonderful. I just love their country accents and so helpful and accommodating.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, staff was very nice and you had a lot of places to park. Everything was great
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We'll be back!

Nice, clean room. Decent continental breakfast. Will happily stay here again.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and very nice!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice and well kept, felt like there was genuine effort put into the place, great breakfast and awesome pool house. Definitely one of the best hotels in Southwestern VA!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

John

Liked: Amenities, property conditions & facilities
Very nice and comfortable place with gorgeous view.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Glen

Liked: Cleanliness, staff & service, amenities
Everything was great - breakfast, the room, check-in, cleanliness, housekeeping - except for two things. First the mattress in our room was plenty big enough. It was clean with warm covers and soft sheets and pillows BUT it had a valley in the middle big enough for a mountain spring to run clear through!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, clean rooms and friendly staff!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Very nice, clean hotel. Friendly staff.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Jenniffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, it was very clean. The staff was very friendly and we had a great stay
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Michael

Always fun and clean.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, clean and professional stay. Staff was attentive and helpful. Room was clean, only note was that the room smelled a bit odd.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very friendly staff!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Malissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice, room was clean and breakfast was good!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Jane-Alice

Liked: Property conditions & facilities
Great location to visit family in BSG. Clean rooms and friendly staff.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome and very accommodating.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff that was very personable.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff was great, late check in was simple.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, clean and very hospitable.. nice place
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is awesome. Clean friendly staff i. A beautiful setting in the Big Stone Gap area of Virginia. I will definitely stay there again.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and friendly staff.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

dan

Liked: Amenities
Lovely setting and views. Staff was friendly and helpful and the property is close to a charming downtown
Stayed 1 night in Jul 2023