Ratings based on 970 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 24, 2024 on Expedia
Comment from Hotel Management
Mar 28, 2024 by Management, Hotel Management
Dear Steven, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake
by A verified traveler
Posted Mar 22, 2024 on Expedia
We pulled in around 4am. The lady at the front desk was amazing!!!! We only stayed for a few hours and got back on the road but would def stay again.
Comment from Hotel Management
Mar 28, 2024 by Management, Hotel Management
Dear M, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our front clerk amazing. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake
by A verified traveler
Posted Mar 21, 2024 on Expedia
Staff was very welcoming during check in and check out.
Comment from Hotel Management
Mar 21, 2024 by Management, Hotel Management
Dear Danny, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake
by A verified traveler
Posted Mar 17, 2024 on Expedia
Fast and friendly. Awesome location
Comment from Hotel Management
Mar 21, 2024 by Management, Hotel Management
Dear Katherine, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake
by A verified traveler
Posted Mar 14, 2024 on Expedia
Stuff are very nice but place was little outdated
Comment from Hotel Management
Mar 15, 2024 by Management, Hotel Management
Dear Mari, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. Thank You, Motel 6 Big Bear Lake
by A verified traveler
Posted Mar 10, 2024 on Expedia
The toilets gargled all night and didn’t flush. Very noisy with sledding place next door and the heater in the room didn’t work. Extremely thin sheets and worn out pillows.
Comment from Hotel Management
Mar 15, 2024 by Management, Hotel Management
Dear Clayton, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced from our neighbor business. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake
by A verified traveler
Posted Mar 8, 2024 on Expedia
It gets the job done if you’re only in there to lay your head down at night. However, the smoke alarms were missing. Some of the lighting was falling off of the wall and the heater was finicky (you’re either hot or cold, no in between. The outside trash cans were overflowing and the towels are basically a hand towel, other than that, good to use to lay your head down.
Comment from Hotel Management
Mar 9, 2024 by Management, Hotel Management
Dear Chris, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake
by A verified traveler
Posted Mar 6, 2024 on Expedia
One of the WORST hotel rooms and experiences I've ever had and to be quite honest, I've stayed in some pretty sketchy motels back in my early 20's. We checked in at 2pm and quickly unloaded our luggage so we could go back out and enjoy some snow play & tubing nearby. When we came back later, we started to realize how bad our room actually was.(We stayed in room 104 for reference.) Within a couple minutes, we found out one of the main lamps had a broken lamp shade which cut my nephews hand when trying to turn on the lamp. We didn't know the lampshade was broken since the shade had been turned around so the jagged edges were facing the wall to hide it. The room & bathroom was dirty like they never sweep/mop. There was dirt/sand & dead bugs on the floors. The worst part was an extremely foul smell that was sour or like an ammonia type smell that could best be described as cat spray/urine all over the room. The smell alone was sickening, but after the incident where my nephew cut his hand on the lamp shade my sister went to talk to the clerk at the front desk to see if we could switch rooms since the lamp shade wasn't safe and the smell was overwhelming. At that point we were told "NO" and that they have a policy where you have 15 mins to inspect your room and make changes yet we were never told about this policy otherwise we would have inspected the room and requested a change when we first got there. Stay away from Rm#104 - 0/10 experience. I will never stay here again!
Comment from Hotel Management
Mar 9, 2024 by Management, Hotel Management
Dear Jessica, I'm sorry to hear about the multiple issues you encountered during your stay. We inspect the room after your request but did not find broken lamp shade and room condition as you say. However, we apologize for any inconvenience you faced during your stay .Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. Thank You, Motel 6 Big Bear Lake
by A verified traveler from Woodland Hills
Posted Mar 4, 2024 on Expedia
It was absolutely freezing in the room; no heat, NO BLANKETS on the beds. Unbearable.
Comment from Hotel Management
Mar 7, 2024 by Management, Hotel Management
Dear Dawne, I'm sorry to hear about the multiple issues you encountered during your stay. I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake
by A verified traveler
Posted Mar 4, 2024 on Expedia
Comment from Hotel Management
Mar 7, 2024 by Management, Hotel Management
Dear Stacey, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake