Ratings based on 736 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 18, 2024 on Expedia
Our room was small, dirty, old, and cramped. It was definitely in need of some TLC. The walls were painted, but so poorly that you could see the old color underneath. No care was taken to avoid the trim, as paint was slopped all over the place. The walls were dirty. The room smelled very bad, mostly the sheets, the toilet had 3 inches of caulking smeared all over the base. The shower was stained. The bathroom had a three light fixture, but only had one bulb in it. The walls were very thin so we could hear the neighbors very clearly late into the night. And if you need a blow dryer, bring one from home, this one was useless (no heat, barely put out air, and the cord was so small that you had to practially sit in the sink to use it.) Better off finding a different place to stay.
by A verified traveler
Posted Mar 17, 2024 on Expedia
Great
by A verified traveler
Posted Mar 17, 2024 on Expedia
Nice ppl
by A verified traveler
Posted Mar 3, 2024 on Expedia
by A verified traveler
Posted Feb 21, 2024 on Expedia
Comment from Hotel Management
Mar 1, 2024 by Sunny, Hotel Management
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.
by A verified traveler
Posted Feb 20, 2024 on Expedia
We had a fireplace. When request wood or to turn it on. Hotel staff wanted $20 in cash or to have guest bring their own wood. Hotel in Big Bear during Winter are expensive. However, we paid over $450 and the fact that they did not provide wood and wanted cash was not professional. The room heater work but only in one side of the room. There room had a kitchenette that was convenient. However, they did not provide dish soap and the kitchen sponge was not new. It was old and used. Parking was limited and hotel was full.
Comment from Hotel Management
Feb 20, 2024 by Sunny, Hotel Management
Thank you for taking time to review our Lodge. First of all you are lucky you got hotel room in big bear in busy long weekend and room has wood burning Fireplace but you need to buy wood so it's not free. So after you check out I went and check room at that time heater was working fine so it's was very warm in leaving room and bedroom as well. So we put dish soap & sponge in kitchen counter under the closet & was in good condition. So it's was busy long weekend but still we can manage for parking that's reason hotel full. So if you think it's too expensive for winter season then please you should come in slow season that rate is reasonable.
by A verified traveler
Posted Feb 17, 2024 on Expedia
by A verified traveler
Posted Feb 13, 2024 on Expedia
Good
Comment from Hotel Management
Feb 16, 2024 by Sunny, Hotel Management
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.
by A verified traveler
Posted Feb 9, 2024 on Expedia
Comment from Hotel Management
Feb 16, 2024 by Sunny, Hotel Management
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.
by A verified traveler
Posted Feb 7, 2024 on Expedia
Comment from Hotel Management
Feb 16, 2024 by Sunny, Hotel Management
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.