Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 14, 2024 on Expedia
great stay at the chateau
by A verified traveler from Corona
Posted Apr 13, 2024 on Expedia
by A verified traveler
Posted Apr 8, 2024 on Expedia
Nice property, free breakfast is good
by A verified traveler
Posted Apr 4, 2024 on Expedia
A very interesting Best Western. A mix between a typical BW, but with chandeliers, a piano in the lobby, and unique artwork. Clean rooms and a nice staff. I’d stay there again.
by A verified traveler
Posted Apr 3, 2024 on Expedia
Good stay, nothing extraordinary nothing disappointing
by A verified traveler from Rolling Hills Estates
Posted Apr 1, 2024 on Expedia
A very good hotel in Big Bear lake.
by A verified traveler
Posted Mar 30, 2024 on Expedia
Very convenient and friendly place
Comment from Hotel Management
Mar 31, 2024 by Sherri H/ G. M., Hotel Management
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.
by A verified traveler
Posted Mar 27, 2024 on Expedia
The Staff was Extremely helpful and professional, I love the complementary breakfast, I love that parking is included with the stay and there are plenty of spots, the location is fantastic and that’s why I’ve been coming back every year for the last 14 years!!
Comment from Hotel Management
Mar 31, 2024 by Sherri H/ G. M., Hotel Management
Thank you for your review. We appreciate your many years of support and are pleased that we met your expectations and provided superior guest care and services. We welcome you back soon
by A verified traveler from norwalk
Posted Mar 25, 2024 on Expedia
I wish housekeeping was automatic and not upon request. Also, the restaurant/bar area needs to be a bit more inviting. The tv was not working. The location was good/central.
Comment from Hotel Management
Mar 25, 2024 by Sherri H/ G. M., Hotel Management
Thank you for your review and we appreciate your comments to us improve . We are planning some improvements to the bar later this year and also the breakfast lobby area as well. We welcome you back as we continue to provide a new level of comfort and service
by A verified traveler
Posted Mar 24, 2024 on Expedia
It is a very run down hotel, the carpets are so dirty it was so gross, I was looking for an outlet and looked behind the bed and oh my !! you can tell they never clean . and the hotel has haunted mansion vibes .
Comment from Hotel Management
Mar 25, 2024 by Sherri H/ G. M., Hotel Management
Thank you for your review. The new owner's have started to remodel rooms last year and will continue later this year to finish as time permits. We have plans to put in new carpet in the hallways and doing some upgrades to the bar/lounge area, and lobby breakfast as well. We want to welcome you back later and the year to see our new level of comfort and service.