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Best Western Citadelle

Property class: 3

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Photo gallery for Best Western Citadelle

Lobby - Best Western Citadelle (Besancon)
Daily buffet breakfast (EUR 16 per person) - Best Western Citadelle (Besancon)
Reception - Best Western Citadelle (Besancon)
Exterior - Best Western Citadelle (Besancon)
Lobby - Best Western Citadelle (Besancon)
Best Western Citadelle sits in the heart of Besancon Old Town, offering travelers a 24-hour business center and free in-room WiFi. Guests can grab coffee or tea in the lobby, pick up complimentary newspapers, and get information about local cycling routes for exploring the area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Room, 1 King Bed, Non Smoking (Twin bed on request)

Comfort Room, 1 King Bed, Non Smoking (Twin bed on request) | Premium bedding, in-room safe, desk, blackout drapes

Comfort Room, 1 King Bed, Non Smoking (Twin bed on request)

9.4 out of 10
Exceptional
(8 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking

Classic Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Classic Room, 1 Queen Bed, Non Smoking

7.6 out of 10
Good
(11 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking (Twin bed on request)

Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Non Smoking (Twin bed on request)

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Besancon Old Town, a neighborhood in Besancon, Best Western Citadelle is in a shopping district and near a boardwalk/promenade. The area's natural beauty can be seen at Fortifications of Vauban and Besançon Loop Trail, while House of Victor Hugo and Time museum of Besançon are cultural highlights. Musée d'Histoire Naturelle and City of Arts are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Besancon travel guide
Map
13 Rue General Lecourbe, Besancon, Doubs, 25000

What's nearby

  • View of Besancon city - France, Doubs, Shutterstock ID 273809924, SF SSA Case with Manager Approval: Case 07151371, Job: Prepay credit, Client/Licensee: , Other:
    Besancon Citadel
    6 min walk - 0.3 miles
  • Palais Granvelle
    8 min walk - 0.4 miles
  • Citadel of Besancon
    10 min walk - 0.5 miles
  • Besancon Cathedral
    11 min walk - 0.6 miles
  • University of Franche-Comte
    13 min walk - 0.7 miles

Getting around

  • Besançon Mouillere Station
    4 min drive
  • Hauts du Chazal
    15 min drive
  • Mulhouse (MLH-EuroAirport)
    105 min drive

Restaurants

  • Brasserie Granvelle
    5 min walk
  • Le Salon d'Hugo
    5 min walk
  • Al Sirocco
    3 min walk
  • Maison Natale de Victor Hugo
    6 min walk
  • Betises et Volup'thé
    10 min walk

About this property

Best Western Citadelle

Hotel located in Besancon Old Town
Best Western Citadelle provides a 24-hour business center and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), an electric car charging station, and express check-out
  • Free newspapers, coffee/tea in the lobby, and coworking spaces
  • Bicycle tour information, bicycle parking, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Best Western Citadelle boast comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and offices.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with showers and free toiletries
  • 76-cm flat-screen TVs with premium channels
  • Wardrobes/closets, heating, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (EUR 15 per day); reservations required
  • Onsite parking available only on request
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 16 for adults and EUR 8 for children
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Bicycle tours

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (100 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (27 inches high)

More

  • 2 buildings
  • 3 floors
  • Built in 1890
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Reception hall
  • Smoking not allowed
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 76-cm flat-screen TV with premium digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 8 for children
  • Nearby parking fee: EUR 15 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property caters to LGBTQ+ guests
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Granvelle
Granvelle Besancon
Granvelle Hotel Besancon
Best Western Citadelle Hotel Besancon
Best Western Citadelle Besancon
Best Western Citadelle
Citotel Hotel Besançon
Best Western Citadelle Hotel
Best Western Citadelle Besancon
Best Western Citadelle Hotel Besancon

Frequently asked questions

Is Best Western Citadelle pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Limited spots are available.

What time is check-in at Best Western Citadelle?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Citadelle?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Citadelle located?

Located in Besancon Old Town, this hotel is within a 10-minute walk of House of Victor Hugo, House of the Lumière Brothers, and Horloge Astronomique. Cathédrale St-Jean and Time museum of Besançon are also within 10 minutes. Besançon Mouillere Station is 20 minutes by foot and Besançon Viotte Station is 25 minutes.

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Reviews

Best Western Citadelle Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 305 out of 700 reviews
Rating 8 - Good. 303 out of 700 reviews
Rating 6 - Okay. 61 out of 700 reviews
Rating 4 - Poor. 24 out of 700 reviews
Rating 2 - Terrible. 7 out of 700 reviews

Reviews

Verified

10/10 Excellent

Asgeir

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2025
Verified

8/10 Good

Dominik

Liked: Cleanliness, staff & service, amenities
Good located and very friendly personnel. Rooms ok.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good value.

Very helpful staff. Room was rather small and supplies of coffee, tea and milk, stingy. Good comfortable bed spacious bathroom. Very good buffet breakfast.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 1 night on a driving trip through Burgundy. The staff here was exceptional and did everything they could to make our stay easy and comfortable. The hotel itself is charming, and I have to say that the breakfast buffet was one of the best we have had on our trip. Also, the hotel is within easy walking distance of everything you want or need to see while visiting Besancon. I would definitely recommend this hotel to anyone who wants to feel welcomed in Besancon.
Stayed 1 night in May 2024
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small but fine

Hotel is okay. Staff friendly, except breakfast restaurant. WiFi is a pain for business use.
Stayed 4 nights in Sep 2023
Verified

4/10 Poor

Charles

Disliked: Property conditions & facilities, room comfort

Very Disappointed

Stayed for two nights, parking was a plus at 15 euro a night, Hotel position was perfect. Breakfast was good The major down side was our room, it was small and so dark and dingy, lighting was dull, we couldn’t open the curtain because we were at street level and the public road and footpath were directly outside. Bathroom was made small, dominated by extra large shower cubicle which left no room for anything else I can only assess my opinion on my room Staff friendly
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location walking distance to citadelle and old town Besançon near breathtaking views and the gorgeous walking path along the river. The hotel had an eclectic and charming lobby/ lounge. Our room was on the ground floor of an annex type building. It was clean and simple. There is no air conditioning which was not a problem for us in early June but might be in mid summer. There is very limited parking on property and we had to find street parking which was not an easy feat - the staff directed us to a nearby lot which was full the entire stay requiring us to park on a road along the river - perhaps a 5 min walk away. Overall outstanding location and would stay here again.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Saumil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Great hotel. Would definitely come back for a stay during my next visit to Besancon.
Stayed 1 night in Aug 2023
Verified

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location! Staff very helpful. Delicious breakfast. Beds very comfortable and showers were great. Would definitely stay here again..
Stayed 1 night in May 2023
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel, a little away from the city centre

Lovely city with lots to offer. Hotel location slightly away from centre.
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff at reception with good advice
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff. Good size room.
Stayed 1 night in Jun 2023
Verified

4/10 Poor

Vadim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Poor quality even for France

Small room, no day light from window. No parking.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run, don’t look back.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For once in France a hotel I really liked. Very friendly personnel at reception, the hotel is located just outside the centre with several convenient parking areas nearby. The building is historic and during the renovation it was decided to keep the old atmosphere and mix it with a modern decor. Really nothing to say about a pleasant stay. Reasonable price and in line with what was offered
Stayed 1 night in Apr 2022
Verified

8/10 Good

maria de la concepcion

Liked: Cleanliness
Front desk ….not the welcome I expected!
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Jean-Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments
Stayed 1 night in Jul 2023
Verified

8/10 Good

Fabien

Liked: Cleanliness, staff & service, amenities
Chambre propre, silencieuse
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOUT ETAIT PARFAIT
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities
La chambre spacieuse, propreté impeccable, bien equipee et literie tres confortable. Petit dejeuner tres bien dans une deco soignee et agreable.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Eytan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour professionnel très bien Personnel efficace
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities
Trop bruyant
Stayed 1 night in Oct 2025
Verified

8/10 Good

lydie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 1 night in Oct 2025