2/10 Terrible
Ashraf
Apr 5, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I had one of the worst hotel experiences I've ever. Stayed from Friday - Monday. Here is what happened:
Check-in. was told I could use the spa whilst waiting for the room, soa is downstairs. I went downstairs found the spa but realised I needed a card to access it so back up again to ask for a card which should have been given. Down again but couldn't find the changing rooms. Up asking fir direction. Down again and still couldn't find it so back up pleading to the staff to come and show ne but they refused. Down again and found the changing room but realised i needed money for the lockers. Up again to get money (again something that they should have mentioned). Down again to realise towels should be oicked uo at reception. Back up again to ask fir towels. 5 times up and down all of which a professional staff could have helped me easily avoid.
Room on 6th floor. Only one working elevator for the entire hotel that fits 2 people maximum
Air conditioning broken in the room so it was 24 degrees in the room constantly even though it was not summer. Very little sleep at night
Noisy, I could hear the restaurants closing up, moving bags of glass bottles and so on
Telephone in the room was broken I could not call reception or room service - not fun when only one working elevator for the entire hotel that only fits 2 people
When complained about the above issues with the room i was told to take the stairs and sleep naked. I complained to expedia since hotel did nothing but expedia did n
Ashraf
Stayed 3 nights in Mar 2024