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Starhotels Cristallo Palace

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Starhotels Cristallo Palace

Exterior
Lobby
Breakfast, lunch and dinner served
Reception
Single Room | Premium bedding, minibar, in-room safe, desk
Starhotels Cristallo Palace offers upscale comfort and family-friendly hospitality minutes from the airport. Enjoy meals at the on-site Antica Perosa restaurant. In-room WiFi keeps you connected, while the gym, business center, and babysitting services cater to diverse needs.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Pet friendly
  • Room service
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Room

Tasting room

Family Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Double or Twin Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
Bidet
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Bidet
Private bathroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
Bidet
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Premium bedding, minibar, in-room safe, desk

Single Room

Highlights

Soundproofed
Air conditioning
TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
Bidet
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Double or Twin Room

Premium bedding, minibar, in-room safe, desk

Classic Double or Twin Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
Bidet
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Map
Via Betty Ambiveri 35, Bergamo, BG, 24126

What's nearby

  • Humanitas Gavazzeni Hospital - 11 min walk - 0.6 miles
  • Via XX Settembre - 4 min drive - 1.5 miles
  • Papa Giovanni XXIII Hospital - 6 min drive - 2.9 miles
  • Gewiss Stadium - 7 min drive - 3.5 miles
  • Piazza Vecchia - 8 min drive - 2.4 miles

Getting around

  • Bergamo Station - 17 min walk
  • Bergamo Orio al Serio Airport (BGY) - 5 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Farina & CO - ‬2 min drive
  • ‪Roadhouse Restaurant - ‬2 min walk
  • ‪Pasta e Basta - ‬7 min walk
  • ‪Bacco Matto - ‬7 min walk

About this property

Starhotels Cristallo Palace

Upscale family-friendly hotel located in Malpensata
Dry cleaning/laundry services, car rentals on site, and a bar are just a few of the amenities provided at Starhotels Cristallo Palace. The on-site restaurant, Antica Perosa, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a gym and a business center.
Other perks include:
  • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
  • Express check-out, babysitting (surcharge), and multilingual staff
  • A TV in the lobby, concierge services, and a porter/bellhop
Room features
All 90 rooms have comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • TVs with satellite channels
  • Childcare services, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Limo/town car service
  • Self parking on site (EUR 14 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 12 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Antica Perosa

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per stay
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tourist tax is imposed by the city and collected at the property. The tax is 7% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 5 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 per person
  • Airport shuttle fee: EUR 35 per vehicle
  • Self parking fee: EUR 14 per day
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT016024A1FEWEEBSZ

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Cristallo Palace
Starhotels Cristallo Palace
Starhotels Cristallo Palace Bergamo
Starhotels Cristallo Palace Hotel
Starhotels Cristallo Palace Hotel Bergamo
Starhotels Cristallo Bergamo
Starhotels Cristallo Palace Hotel
Starhotels Cristallo Palace Bergamo
Starhotels Cristallo Palace Hotel Bergamo

Frequently asked questions

Is Starhotels Cristallo Palace pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Starhotels Cristallo Palace?

Self parking is available for EUR 14 per day.

What time is check-in at Starhotels Cristallo Palace?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Starhotels Cristallo Palace?

Check-out is at noon.

Does Starhotels Cristallo Palace provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of EUR 35 per vehicle applies.

Where is Starhotels Cristallo Palace located?

This family-friendly Bergamo hotel is located near the airport, within 1 mi (2 km) of Humanitas Gavazzeni Hospital, Via XX Settembre, and Monumento al Partigiano. Piazza Pontida and Centro Congressi Giovanni XXIII are also within 1 mi (2 km). Bergamo Station is 17 minutes by foot.

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Reviews

Starhotels Cristallo Palace Reviews

8.4

Very Good

8.8

Cleanliness

7.0

Location

8.6

Staff & service

8.2

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 243 out of 676 reviews
Rating 8 - Good. 318 out of 676 reviews
Rating 6 - Okay. 81 out of 676 reviews
Rating 4 - Poor. 23 out of 676 reviews
Rating 2 - Terrible. 11 out of 676 reviews

Reviews

10/10 Excellent

Salla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel near airport
Stayed 1 night in Jul 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good time in your hotel. Thank you!
Stayed 2 nights in Jul 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Guruprasad

Great location, good room conditions and most polite and helpful staff. Highly recommend
Stayed 1 night in Dec 2024

10/10 Excellent

Orla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely, spacious rooms

We didn't spend long in this hotel as our flight was delayed and we only booked it for one night. It was a shame as the family room was excellent, so spacious and clean with two bathrooms. The beds were comfortable and there was air-con. Excellent airport hotel option, much better than we expected.
Stayed 1 night in Jun 2025

10/10 Excellent

Onat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Great staff & clean rooms
Stayed 2 nights in May 2024

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel but correct and clean. Elevators small for the size of the hotel. Friendly and discreet service.
Stayed 1 night in Apr 2024

10/10 Excellent

Danyel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had an okay stay so will book again.

Stayed in room 723 which was a good spacious room. Advantage of this one is there was a bath AND a shower. The shower is a bit small so showered in the bathtub, normally not liked by me but was okay for now. Walls are thin so when the neighbour is having a cold, you will hear him. Price is reasonable for what you are getting. Breakfast is very nice.
Stayed 3 nights in Jan 2023

8/10 Good

Danyel

Liked: Cleanliness, staff & service

Okay stay but.....

Hotel was okay, friendly people and beds were quite good. Bathroom outdated, small shower with a handle from the middle ages. Main issue was the thin walls between my bathroom and the bathroom of my colleague. She could hear everything which really don't like.
Stayed 2 nights in Nov 2022

8/10 Good

Lesley

Liked: Cleanliness
Lovely check in staff, clean everything else very average
Stayed 1 night in Sep 2025

6/10 Okay

Minerva

Liked: Staff & service, property conditions & facilities
Location was convenient, that’s all.
Stayed 1 night in Sep 2025

8/10 Good

Oded

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a place to stay between Milan and Lake Garda to crash for the night after our flight. it was easy to find, placed on the E4, the check in was fast, the room was exactly what we needed, and the breakfast was great.
Stayed 1 night in Aug 2025

8/10 Good

Jean-Yves

Ras
Stayed 2 nights in Jun 2025

10/10 Excellent

Adina

Perfect
Stayed 1 night in Jun 2025

10/10 Excellent

Geir Ingar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint hotell nær flyplass

En natts opphold ifb med tidlig avgang fra BGY. Bestilte familierom, men ble oppgradert til to adskilte rom. Veldig hyggelig og serviceinnstilt personale. Nær flyplass, likevel ikke langt til Bergamo sentrum. Anbefales!
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
L’hotel e la camera in particolare sono molto obsoleti e necessitano di una ristrutturazione. Il bagno uguale, sia i sanitari che le piastrelle molto vecchie e danneggiate. Letto comodo e pulito e devo dire che nonostante sia a ridosso di una strada molto trafficata il rumore non si sentiva più di tanto in camera. Colazione ok, forse un po troppo 11€ per la qualità dei prodotti presentati
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yövyimme hotellissa koska lentomme lähti aikaisin aamulla ja hotelli oli siihen tarkoitukseen hyvä. Noin 10 minuutin kävelymatkan päässä hotellilta on bussipysäkki millä pääsee Bergamon lentokentälle noin seitsemässä minuutissa. Me käytimme tätä bussia jolle tuli hinta 1,70€/suunta/aikuinen.
Stayed 1 night in Jun 2025

10/10 Excellent

HYUKIL

Liked: Cleanliness, staff & service
everything`s ok
Stayed 1 night in Jun 2025

8/10 Good

María del Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal es extremadamente amable, lástima que en nuestra habitación el blackout estaba destruido por el sol y la luz que entraba nos despertó muy temprano, la secadora estaba descompuesta.
Stayed 1 night in May 2025

8/10 Good

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and tidy and clean

The hotel in general very good and close to the airport and there is available parking area around hotel.
Stayed 1 night in May 2025

4/10 Poor

EILEEN

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel was chosen because of airport transfer but unfortunately this is not true, they will order a taxi for you which costs approx €20 !! 😡
Stayed 1 night in Apr 2025

10/10 Excellent

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un seul mot...top

Petit trip entre amis a bergame...cet hotel entre ville et aéroport est vraiment top Personnel super sympa...petit dejeuner top...je conseille vivement
Stayed 2 nights in Feb 2025

2/10 Terrible

Thomas

avoid if you can

well overrated… has nothing to do with palace .. its a simple hotel located in some industial area next to a highway … rooms are spartan and old fashion like in the 80 s … breakfast starts at 07:00 but don’t think you can get any service at 6:59 not even a good morning … my recomodation : avoid if you can
Stayed 1 night in Feb 2025

10/10 Excellent

Sascha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel. Von außen vielleicht nicht mehr so schick aber wir hatten wirklich 2 schöne Zimmer. Personal super freundlich. Hätten erst um 15 Uhr rein gedurft waren aber schon um 10 da gar kein Problem. Zu Fuß erreichbar vom Flughafen und auch so kann man direkt los laufen und Bergamo erkunden.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nähe des Flugplatzes

Wir waren lediglich für eine (kurze) Nacht im Hotel, wegen frühmorgendlich en Flug aus Bergamo. Das Hotel war sehr einfach zu erreichen, später 5 Minuten zum Mietwagenparkplatz des Flughafens (ins Zentrum von Bergamo sind es allerdings ~20min mit dem Auto). Beim Check-in sehr freundliches Personal, das Zimmer war sauber, Wasserkocher etc vorhanden :) zur Frühstückszeit waren wir über den Wolken, kann also nicht mehr sagen.
Stayed 1 night in Dec 2024

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