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Hotel Cappello D'Oro, BW Signature Collection

4.0 star property
Family-friendly hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Hotel Cappello D'Oro, BW Signature Collection

Daily buffet breakfast for a fee
Terrace/patio
Lobby
View from property
Superior Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk
Hotel Cappello D'Oro, BW Signature Collection in Citta Bassa offers a perfect retreat. Refresh at the spa, enjoy the terrace, and savor meals at Bistrot Del Moro. Free WiFi and attentive staff enhance your stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • Pet friendly
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Bathrobes
Bidet
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Room amenity

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Bathrobes
Bidet
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Bathrobes
Bidet
Hair dryer
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Twin Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Bathrobes
Bidet
Hair dryer
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(20 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Bathrobes
Bidet
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Twin Beds

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Bathrobes
Bidet
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Deluxe Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Bathrobes
Bidet
Hair dryer
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Map
12 Viale Papa Giovanni XXIII, Bergamo, BG, 24121

What's nearby

  • Humanitas Gavazzeni Hospital - 14 min walk - 0.8 miles
  • Duomo - 15 min walk - 0.8 miles
  • Piazza Vecchia - 17 min walk - 0.9 miles
  • Gewiss Stadium - 5 min drive - 1.4 miles
  • Papa Giovanni XXIII Hospital - 6 min drive - 1.8 miles

Getting around

  • Bergamo Station - 7 min walk
  • Bergamo Orio al Serio Airport (BGY) - 13 min drive

Restaurants

  • ‪L'antica Pizzeria Da Michele - ‬2 min walk
  • ‪Caffè del Colleoni - ‬3 min walk
  • ‪Balzer - ‬3 min walk
  • ‪Mic Ramen - ‬2 min walk
  • ‪Taverna Valtellinese - ‬2 min walk

About this property

Hotel Cappello D'Oro, BW Signature Collection

Upscale family-friendly hotel located in Citta Bassa
Consider a stay at Hotel Cappello D'Oro, BW Signature Collection and take advantage of a terrace, dry cleaning/laundry services, and car rentals on site. Treat yourself to some rest and relaxation at Cappello d'Oro, the onsite spa. Be sure to enjoy a meal at Bistrot Del Moro, the on-site bistro. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, an elevator, and luggage storage
  • Concierge services, tour/ticket assistance, and laundry services
  • Guest reviews say great things about the helpful staff
Room features
All 84 rooms have comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
Other amenities include:
  • Changing tables, highchairs, and baby baths
  • Hypo-allergenic bedding and cribs/infant beds (surcharge)
  • Bathrooms with bidets and tubs or showers
  • LCD TVs with premium channels
  • Children's books, art supplies, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 5 to 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistrot Del Moro

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Art supplies
  • Baby bath
  • Changing table
  • Children's books
  • Crib (surcharge)
  • High chair
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 431 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests requiring an invoice must state this at the time of reservation and provide all the necessary details.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 15 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tourist tax is imposed by the city and collected at the property. The tax is 7% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 5 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 5.00 to 15.00 per person
  • Self parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15 per stay
  • Spa fee: EUR 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT016024A12V4DQJPJ

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 15 April to 15 October
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Cappello D'Oro Bergamo
Best Western Cappello D'Oro Bergamo
BEST WESTERN PREMIER Cappello D'Oro Bergamo
BEST WESTERN PREMIER Cappello D'Oro Hotel
BEST WESTERN PREMIER Cappello D'Oro Hotel Bergamo
Cappello D'Oro
Cappello D'Oro BEST WESTERN
Best Western Cappello D'Oro
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Bergamo
Bergamo Best Western
Best Western Hotel Bergamo
Best Western Premier Cappello D'Oro

Frequently asked questions

Is Hotel Cappello D'Oro, BW Signature Collection pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 15 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hotel Cappello D'Oro, BW Signature Collection?

Self parking is available for EUR 22 per day.

What time is check-in at Hotel Cappello D'Oro, BW Signature Collection?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Hotel Cappello D'Oro, BW Signature Collection?

Check-out is at noon.

Where is Hotel Cappello D'Oro, BW Signature Collection located?

Located in the heart of Bergamo, this family-friendly hotel is steps from Largo Porta Nuova, Cantoniera della Presolana, and Piazza Matteotti. La Chiesa di S. S. Alessandro e Vincenzo and Monumento al Partigiano are just steps away. Bergamo Station is 7 minutes by foot and Bergamo Alta Funicular is 12 minutes.

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Hotel Cappello D'Oro, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 424 out of 807 reviews
Rating 8 - Good. 302 out of 807 reviews
Rating 6 - Okay. 55 out of 807 reviews
Rating 4 - Poor. 19 out of 807 reviews
Rating 2 - Terrible. 7 out of 807 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

gavin robertson

Liked: Cleanliness, amenities, property conditions & facilities
Staff we great , breakfast very good and location first class
Stayed 6 nights in May 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time!
Stayed 1 night in Aug 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Capello d’oro is the total experience in excellence….happy and relaxed ….i can’t wait to visit Bergamo soon.
Stayed 3 nights in Mar 2025

10/10 Excellent

Noor

Liked: Cleanliness, amenities, property conditions & facilities
great location near the train station and walking distance to the funicular. good breakfast too.
Stayed 1 night in Sep 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in good location

Excellent hotel and location. Well worth its 4 stars. Rooms luxurious and breakfast was delicious. Thank you so much.
Stayed 4 nights in Oct 2024

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enchanting hotel within the heart of Bergamo, lots of boutique and high street brands in walking distance. Also near the train station, bars, restaurants, café's and gelaterie - reception can recommend. The staff are always courteous and you will receive a warm welcome.
Stayed 2 nights in Feb 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Days in Bergamo

Service was excelĺent.Hotel is in great location to get to all sites.
Stayed 2 nights in Oct 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. The staff were very approachable and helpful. Amenities and transport close by. Excellent to explore the city and wider area
Stayed 7 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

Great place - perfect location!
Stayed 1 night in Dec 2023

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in May 2024

8/10 Good

Sanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for Price

Nice stay. Better than expected. Good breakfast
Stayed 1 night in Aug 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great
Stayed 1 night in Aug 2023

2/10 Terrible

Jan Fredrik

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Stay away. No good.

Terrible stay. Choose another hotel! Their security is not good. Had the most unwanted and terrifying episode in all my hotel stays ever. Hotel was clean, breakfast only ok. Stay away.
Stayed 1 night in Jul 2024

10/10 Excellent

Synne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veldig hyggelig personale, sentralt plassert hotell i forhold til både citte Alta og Bassa. Stort fint hotell rom, litt eldre visuelt. Men en del av sjarmen. God frokost.
Stayed 3 nights in Oct 2025

10/10 Excellent

Juancarlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was friendly and easy from/to airport.
Stayed 1 night in Sep 2025

8/10 Good

Michaël

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien situé avec un parking juste à côté. Chambre propre et bonne literie. Le seul bémol concerne les jus de fruits et le café du petit-déjeuner (pas frais en machine).
Stayed 8 nights in Aug 2025

8/10 Good

laurent

Liked: Cleanliness, property conditions & facilities, room comfort

Tres bon hotel je recommande

Hotel tres bien situé, proche denla ville haute (10 mn a pied) en hyper centre chambre tres confortable personnel agreable tres bon petit dejeuner. Excellent rapport qualité prix je recommande vivement.
Stayed 1 night in Jul 2025

8/10 Good

Mervi

Liked: Cleanliness, property conditions & facilities, room comfort
Liikenteen äänet kuuluivat huoneeseen. Kokolattiamatto teki huoneen epäsiistiksi. Kylpyhuone siisti ja suihku toimiva.
Stayed 1 night in Jul 2025

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent Hotel.

This hotel was in the totally ideal place in Bergamo. A short walk from the railway station and another short walk into town. It was really well appointed with fantastic modern room, fully working air conditioning and fridge in the room. The breakfast was great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deliziosi

Albergo molto bello, anche se lo avrei preferito un po’ meno “moderno” all’interno per rispecchiare la bellezza del palazzo, ma in quel caso sarebbe stato apprezzato da pochi, quindi lo capisco! La colazione è molto varia e gustosa, il letto comodissimo e i cuscini accoglienti! Ma la ciliegina è stata la gentilezza del personale e della direzione! Veramente deliziosi!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect hotel

I am a returning customer and I love this hotel. Rooms are great and service is very professional. The location could not be better. I am looking forward to my next stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Mouawia

Liked: Cleanliness, amenities
Excellent location and service the whole staff
Stayed 8 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sentralt og hyggelig hotell

Nydelige Bergamo er er reise verd, og dette hotellet ligger ypperlig plassert. Ta lokalbussen til og fra flyplassen rett utenfor døra.
Stayed 1 night in Jun 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Great hotel. Very friendly and helpful staff. Great room, great location, on main bus route and close to the station.
Stayed 2 nights in Jun 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Jun 2025

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