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Sinabung Hills Berastagi

4.0 star property
Family-friendly hotel with a 24-hour front desk and an outdoor pool

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Photo gallery for Sinabung Hills Berastagi

Outdoor pool
President Suite | Living area | 32-inch TV with satellite channels, table tennis
Deluxe Room | Desk, rollaway beds, bed sheets, wheelchair access
Lobby sitting area
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Laundry
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room

Deluxe Room | Desk, rollaway beds, bed sheets, wheelchair access

Deluxe Room

Highlights

Balcony
TV
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Front of property

Superior Room

Highlights

TV
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for President Suite

President Suite | Living area | 32-inch TV with satellite channels, table tennis

President Suite

Highlights

Balcony
Separate dining area
Dining table
TV
2 bedrooms
2 bathrooms
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Cottage

Deluxe Cottage | Terrace/patio

Deluxe Cottage

Highlights

Balcony
Separate dining area
Dining table
TV
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Cottage

Superior Cottage | Desk, rollaway beds, bed sheets, wheelchair access

Superior Cottage

Highlights

TV
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Suite Cottage

Suite Cottage | Desk, rollaway beds, bed sheets, wheelchair access

Suite Cottage

Highlights

Balcony
Separate dining area
Dining table
TV
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Desk, rollaway beds, bed sheets, wheelchair access

Junior Suite

Highlights

Separate dining area
Dining table
TV
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

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  • Parking included
  • Free WiFi
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About the neighborhood

Map
Jl. Kolam Renang, Berastagi, North Sumatra, 22153

What's nearby

  • Berastagi Fruits Market - 6 min drive - 3.3 miles
  • Taman Mejuah Park - 6 min drive - 3.3 miles
  • Masjid Istihrar Mosque - 6 min drive - 3.6 miles
  • Hillpark Sibolangit - 21 min drive - 13.9 miles
  • Lake Toba - 42 min drive - 28.0 miles

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 173 min drive

Restaurants

  • ‪Warung Wajik & Pecel BAHAGIA Peceren - ‬5 min drive
  • ‪Ayam Penyet Cinde Laras - ‬7 min drive
  • ‪Restoran Asia Brastagi - ‬4 min drive
  • ‪Azalea Restaurant - ‬7 min drive
  • ‪Salero Rumpun Bambu - ‬11 min drive

About this property

Sinabung Hills Berastagi

Upscale family-friendly hotel
A terrace, a garden, and a playground are just a few of the amenities provided at Sinabung Hills Berastagi. The on-site local and international cuisine restaurant, Sinabung Restaurant, features pool views and breakfast. In addition to laundry facilities, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • A porter/bellhop, a ballroom, and a front-desk safe
  • Guest reviews say good things about the overall condition
Room features
All 106 rooms offer comforts such as 24-hour room service.
Other amenities include:
  • 32-inch TVs with satellite channels
  • LED light bulbs, electric kettles, and daily housekeeping

Languages

English, Indonesian, Malay

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 110,000 for adults and IDR 80,000 for children
  • A restaurant

Restaurants on site

  • Sinabung Restaurant

Things to do

  • Basketball
  • Children's pool
  • Outdoor pool
  • Playground
  • Table tennis
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 5 steps to reach entrance
  • Elevator (35 inch wide door)
  • Handrails in stairways (28 inches high)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • LED lighting

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 110000 for adults and IDR 80000 for children
  • Rollaway bed fee: IDR 400000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Sinabung Brastagi
Sinabung Brastagi Berastagi
Sinabung Resort Brastagi
Sinabung Resort Brastagi Berastagi
Sinabung Hills Berastagi Hotel
Sinabung Hills Hotel
Sinabung Hills Berastagi
Sinabung Hills
Sinabung Hills Berastagi Hotel
Sinabung Hills Berastagi Berastagi
Sinabung Hills Berastagi Hotel Berastagi

Frequently asked questions

Does Sinabung Hills Berastagi have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Sinabung Hills Berastagi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sinabung Hills Berastagi?

Self parking is free at this property.

What time is check-in at Sinabung Hills Berastagi?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Sinabung Hills Berastagi?

Check-out is at noon.

Does Sinabung Hills Berastagi provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Sinabung Hills Berastagi located?

This family-friendly Berastagi hotel is within 3 mi (5 km) of Berastagi Fruits Market, Taman Mejuah Park, and Masjid Istihrar Mosque. Mount Sibayak and Tropical Rainforest Heritage of Sumatra are also within 12 mi (20 km).

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Sinabung Hills Berastagi Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 33 reviews
Rating 8 - Good. 23 out of 33 reviews
Rating 6 - Okay. 2 out of 33 reviews
Rating 4 - Poor. 2 out of 33 reviews
Rating 2 - Terrible. 1 out of 33 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

4.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10

Good resort to spend aweekend
Stayed 1 night in Nov 2024

8/10

Well located 4 star hotel with 24 hour restaurant and charming staff Timed hot water a bit weak but rooms large and pleasant
Stayed 2 nights in Feb 2024

8/10

It has a clean, beautiful swimming pool and playground for kids. The spring mattress is a bit soft and pillows are too firm.
Stayed 1 night in Aug 2023

4/10

We couldn't sleep during our stay. The noises around 9.30pm till 11.30pm. The nice about the hotel view and garden are beautiful. The hotel need renovations.
Stayed 2 nights in Jan 2024

10/10

我得飯店非常好的服務，她知道我們來自台灣並用中文交談，偶爾會用台灣話聊一下。他們推薦一位非常棒的導遊帶領我們火山徒步旅行：
Stayed 1 night in Feb 2024

4/10

Vervallen hotel, is toe aan vernieuwing, personeel is aardig maar iets te aanwezig. Ze bedoelen het goed, maar je voelt je erg bekeken, niet helemaal op je gemak. Restaurant is wel prima. Kamers zien er prima uit, douchen met warm water kan alleen tussen 17.00-22.00.
Stayed 2 nights in Aug 2023

8/10

Grand hôtel avec un service attentif et compétent. Idéal avec des enfants car très grand parc, avec des jeux pour enfants et grande piscine.
Stayed 2 nights in Aug 2023

8/10

Stayed 1 night in Jun 2023

2/10

Front desk staffs could not confirm my payment completion because Expedia had not informed that I have already paid by credit card. They need the confirmation but in vain. We spent more than 1.5 hour at the frontdesk for check-in. Finally I had to agree to pay a deposit till the payment is confirmed. What is worse, it happened on not only me but my colleague. I used an operator chat to solve, whenver I asked them one thing, like "Call to my mobile phone", "Please send e-mail to confirm the payment in Englis", "Please call to the front desk", they alwayreply, "Please wait 15minutes". You should know this hotel located longer than 2 hour drive from city center and it surely let you tired. The time for check in truly damages everyone. Wi-Fi is only at the lobby. Actually they have an Wi-Fi equipment for the guest rooms but they are not working. If you need Wi-Fi, you need to get down to the hotel lobby.
Stayed 1 night in Jun 2022

10/10

Awesome!!
Stayed 1 night in Nov 2019

8/10

I enjoyed my time at this hotel. They provide free water daily which is nice. The bathroom includes a western style toilet, which is good for me. Hot water isn't available 24 hours a day, so make sure you note the times it's available if you want to enjoy a hot shower. My main concern was that my sheets weren't changed unless I requested it. I had to place my sheets in the hotel provided laundry bag before I received new sheets. The on site restaurant had fantastic food and decently priced as well. The room had an american style plug in the bathroom and european style plugs in the bedroom. I brought my own adaptor, but they have some available on request. Overall, this was a good stay and I would definitely book again.
Stayed 12 nights in Dec 2019

8/10

Stayed 2 nights in Aug 2019

10/10

old hotel but beautiful scene, clean and quiet.
Stayed 2 nights in Mar 2019

6/10

good scenery hotel for 1 or 2 days but not for long stay. No lift provided, so it is not practical for having heavy luggage or many luggage, old person, disable person.
Stayed 1 night in Jan 2019

8/10

Hotel view is great. Facilities are also good. Staffs are nice except for counter staff a bit cocky. This hotel is good especially for people who want privacy because it is away from the main street of Brestagi.
Stayed 2 nights in Nov 2018

8/10

Next time we will purchase in package booking. Now very expensive.
Stayed 2 nights in Oct 2018

8/10

Stayed 1 night in Aug 2018

8/10

there is no lift, for elderly mightbe difficult to reach 2nd and 3rd floor
Stayed 1 night in Aug 2018

8/10

This hotel is in a quiet area a bit out of the city of Berastegi. It has a resort atmosphere with a wonderful pool and amazing view.
Stayed 1 night in Jun 2018

8/10

overall menyenangkan, hanya saja hotel ini tidak memiliki lift. akan lebih baik jika ada lift sehingga memudahkan bagi orang tua. apalagi hotel ini memiliki 3 lantai, cukup melelahkan bagi orang tua untuk naik turun 3 lantai. Wifi juga kalau bisa diperluas, karena hanya mencakup are lobby, di dalam kamar tidak tercover wifi.
Stayed 1 night in May 2018

6/10

10/10

From the time we checked in until our departure, the staff was uniformly friendly, accommodating, and extremely helpful. The hotel is in excellent condition, the room generous, and the breakfast a feast. The only negative is that the WiFi did not serve the room, and we needed to go into the hallway or lobby for service. Other than that, the hotel can be recommended without reservations.
Stayed 1 night in Feb 2018

8/10

Friendly and helpful staff. Not all spoke English but then I don’t speak Indonesian yet we still understood each other. No hot water at certain times and when it did, not a lot of pressure, and no internet in rooms, only in public areas. Meal portions were a bit small. Room service was quick. Could do with a folder in the rooms outlining what’s on offer and what to see and costs. Pretty good value though as it didn’t cost the earth.
Stayed 3 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

8/10

Room grooming need improvement and price need adjustment for better values for the guest to stay, need some renovation for old rooms. For a better stay.
Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10

We enjoyed our stay at Sinabung Hills Berastagi. The room that I booked is so spacious (Superior Room). It could fit another 1-2 guest & you can request for the extra bed with reasonable price (it comes along with the breakfast buffet). There's no elevator here but it's not a problem to me (I believe it is due to its location that isn't far from volcanic Sinabung mountain). There's a wide selection of breakfast buffet, suits my taste. The hotel overall ambiance is great and the views are breathtaking. We even get the chance to watch the eruption of Mount Sinabung - It's an amazing sight & opportunity for me. Due to that, some area of the hotel especially the garden is covered with ashes (the hotel staffs work really hard to keep the place as clean as possible, we saw them cleaning & sweeping). Oddly, me & my family enjoyed experiencing this (however stay indoor during the eruption to prevent yourself getting caught with the ashes or dust. Keep your window closed to prevent the dust from getting inside your room). The room service is great, I ordered a meal at night. We'll definitely stay here if we come here again.