The room was very clean upon arrival, and the staff were exceptionally friendly and accommodating throughout our stay. The shampoo, conditioner, body wash, and lotion were lovely and smelled wonderful, which was a nice touch.
The air conditioning worked very well, but unfortunately it blew directly on me all night, making it difficult to get a good night's sleep. We were also disappointed that there was no complimentary bottled water in the room. We were told to get water downstairs, but since no container was provided, we had to use the ice bucket.
The two cookies at check-in for a family of four were a nice gesture, although more would have been appreciated. The bite-sized scones offered in the morning were delicious, but they could have been a little larger.
When booking as a family travelling with children, it would also be helpful if the "Jems" box were placed out of sight of curious kids.
The food in the main dining room was okay, but nothing particularly memorable. While there are shops nearby, they don't offer the same charm or variety as those in Niagara-on-the-Lake, making the high room rates harder to justify.
Overall, we had a pleasant stay thanks to the cleanliness of the room and the excellent staff, but the cost for a single night was extremely high. Given the location and surrounding area, I don't feel the experience justified the premium price.