Ratings based on 2,177 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
5 out of 5
by A verified traveler from Brooklyn, NY

Posted Sep 17, 2019 on Expedia
The staff was accommodating. I did not like the view of my room and they had no problem changing my room.
3 out of 5
by A verified traveler

Posted Sep 17, 2019 on Expedia
I didn't like that my view was of the lobby with the office spaces on the other side. I couldn't open my curtain because my room would be on display to the offices.
3 out of 5
by A verified traveler

Posted Sep 13, 2019 on Expedia
Comment from Hotel Management
Sep 13, 2019 by fmesapla, Hotel Management
Dear Anonymous, Thank you for taking the time to share your valuable feedback. My name is Frances Mesa and I am the Director of Front Office at the Westshore Grand, A Tribute Portfolio Hotel, Tampa. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 813-286-4400. I look forward to speaking with you in order to restore your confidence in the Westshore Grand, A Tribute Portfolio Hotel, Tampa.
4 out of 5
by A verified traveler

Posted Sep 10, 2019 on Expedia
Nice bed and quick shuttle to the airport food was good we had room service
Comment from Hotel Management
Sep 11, 2019 by fmesapla, Hotel Management
Dear Anonymous, Thank you for taking the time to share your feedback of your time with us. We take great pride in providing our guests with an elevated experience and are glad to know that you experienced that. We hope to see you again soon!
5 out of 5
by A verified traveler from Bartow, Florida

Posted Sep 10, 2019 on Expedia
I love that it was close to everything from restaurants to venues that we needed to go to. I didn’t like the noise of the elevator during the night while I was trying to sleep.
Comment from Hotel Management
Sep 11, 2019 by fmesapla, Hotel Management
Dear Julissa, Thank you for taking the time to share your valuable feedback. My name is Frances Mesa and I am the Director of Front Office at the Westshore Grand, A Tribute Portfolio Hotel, Tampa. It has come to my attention that the room location/noise you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I have shared your feedback with our front desk and executive team. We hope to see you again soon.
2 out of 5
by A verified traveler

Posted Sep 9, 2019 on Expedia
No complementary WiFi. When asked, they didn’t provide any information.
Comment from Hotel Management
Sep 9, 2019 by David R. , Hotel Management
Thank you for taking the time to share your feedback. We do have complimentary wi-fi available for all Marriott Bonvoy members. If not a member it takes 2 minutes to sign up and will get you free wi-fi at all Marriott properties.
5 out of 5
by A verified traveler

Posted Sep 9, 2019 on Expedia
Comment from Hotel Management
Sep 9, 2019 by fmesapla, Hotel Management
Dear Anonymous, Thank you for taking the time to share your feedback of your time with us. We hope to see you again soon!
4 out of 5
by A verified traveler

Posted Sep 8, 2019 on Expedia
Comment from Hotel Management
Sep 9, 2019 by fmesapla, Hotel Management
Dear Anonymous, Thank you for taking the time to share your feedback of your time with us. We hope to see you again soon!
5 out of 5
by A verified traveler

Posted Sep 7, 2019 on Expedia
Comment from Hotel Management
Sep 8, 2019 by fmesapla, Hotel Management
Dear Anonymous, Thank you for taking the time to share your feedback of your time with us. We hope to see you again soon!
5 out of 5
by A verified traveler from New York, NY

Posted Sep 3, 2019 on Expedia
Beautiful venue., great location, close to many restaurants and stores!
Comment from Hotel Management
Sep 3, 2019 by fmesapla, Hotel Management
Dear AllisonOlivia, Thank you for taking the time to share your feedback of your time with us. We hope to see you again soon