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The Cross Keys

3.0 star property
Property in Frome with a restaurant and a bar

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Room
Room
Room
Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, Ensuite (Green)

Room

Double Room, Ensuite (Green)

Highlights

Flat-screen TV
Cribs/infant beds
Separate bedroom
Private bathroom
Coffee/tea maker
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Ensuite (Blue)

Room

Double Room, Ensuite (Blue)

Highlights

Separate bedroom
Private bathroom
Coffee/tea maker
Digital channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Ensuite (Yellow)

Room

Twin Room, Ensuite (Yellow)

Highlights

Separate bedroom
Private bathroom
Coffee/tea maker
Digital channels
  • Sleeps 2
  • 2 Twin Beds

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Exterior

The Old Mill Hotel

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  • Restaurant
  • Breakfast available
  • Parking available
8.4 out of 10, Very Good, 370 reviews
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About the neighborhood

Map
20 High Street, Rode, Frome, England, BA11 6NZ

What's nearby

  • Orchardleigh House - 12 min drive - 3.5 miles
  • Longleat Safari and Adventure Park - 14 min drive - 9.5 miles
  • Center Parcs Longleat Forest - 15 min drive - 11.2 miles
  • Longleat - 18 min drive - 10.1 miles
  • Thermae Bath Spa - 18 min drive - 10.9 miles

Getting around

  • Dilton Marsh Station - 9 min drive
  • Bristol International Airport (BRS) - 65 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Farmhouse Inn - ‬4 min drive
  • ‪China Capital - ‬8 min drive
  • ‪Tuckers Grave Inn - ‬8 min drive
  • ‪The Cross Keys - ‬1 min walk

About this property

The Cross Keys

Property highlights
The Cross Keys provides amenities like a bar and a restaurant. Stay connected with free WiFi in public areas.
You'll also enjoy perks such as:
  • Free self parking
  • Breakfast (surcharge) and smoke-free premises

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Breakfast available for a fee
  • A bar/lounge
  • A restaurant

Guest services

  • No housekeeping service

Accessibility

  • No elevator

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 5:30 PM; Check-in end time: 7:00 PM
Early check-in subject to availability

Check-out

Check-out before 10:00 AM

Pets

Pets allowed for an extra charge of GBP 10.0 per pet, per day

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: GBP 10.0 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators

Property is also known as

Cross Keys Inn Frome
Cross Keys Inn Frome
Inn The Cross Keys Frome
Frome The Cross Keys Inn
The Cross Keys Frome
Cross Keys Frome
Cross Keys Inn
Cross Keys
Inn The Cross Keys
The Cross Keys Inn
The Cross Keys Frome
The Cross Keys Inn Frome

Frequently asked questions

How much is parking at The Cross Keys?

Self parking is free at this property.

What time is check-in at The Cross Keys?

Check-in start time: 5:30 PM; Check-in end time: 7:00 PM.

What time is check-out at The Cross Keys?

Check-out is at 10:00 AM.

Where is The Cross Keys located?

Situated in Frome, this property is within 3 mi (5 km) of Brokerswood Country Park, Farleigh Hungerford Castle, and Orchardleigh House. Southwick Country Park and Westwood Manor are also within 6 mi (10 km).

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The Cross Keys Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 89 out of 187 reviews
Rating 8 - Good. 56 out of 187 reviews
Rating 6 - Okay. 22 out of 187 reviews
Rating 4 - Poor. 13 out of 187 reviews
Rating 2 - Terrible. 7 out of 187 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff,
Stayed 1 night in Mar 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 1 night in Nov 2024

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Cross Keys

Utterly fantastic location & venue. Friendly staff, and good food. The room was very well kept.
Stayed 2 nights in Mar 2025

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities
Excellent service in restaurant, friendly, cosy accommodation.👍
Stayed 1 night in Aug 2024

10/10 Excellent

Khurram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great Service & very Helpful Staff, Clean & comfortable bed, clean bathroom
Stayed 1 night in Nov 2024

10/10 Excellent

Sajid

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if in countrysides
Stayed 1 night in Feb 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, friendly staff and beds really comfy
Stayed 1 night in May 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Right, now everything was excellent apart from one very important thing. There was no hot water at night after travelling up and after being out all day the next day obviously you'd want to shower. But no! Had to wait till the following morning. I did get refunded for one night but really should have been refunded for both.
Stayed 2 nights in May 2025

10/10 Excellent

ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family atmosphere by all - very welcoming - rooms lovely
Stayed 1 night in Jul 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What can I say outstanding from the room to the restaurant, food was beautiful and brilliant value for money would definitely stay again
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Very nice room particularly for the price
Stayed 1 night in Jul 2023

10/10 Excellent

Alfonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very welcoming. Will recommend to friends that need a place to stay near Bath. Fantastic location.
Stayed 1 night in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and it was perfect for an evening in Bath and a visit to Frome. And Rode was lovely too.
Stayed 1 night in Dec 2023

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding cuisine
Stayed 1 night in Dec 2022

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

Perfect stay for a short notice trip. Nice sized room, clean and comfortable. Check in was easy. Was a monday night when pub closes earlier so peaceful from abut 9.30pm and nice ambiance in the pub before that.
Stayed 1 night in Jun 2024

10/10 Excellent

Qian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, beautiful room with very cozy decoration, and they're also using the Faith In Nature grapefruit Shampoo which made the whole journey feel like back home. Would definitely recommend it to others.
Stayed 1 night in Mar 2024

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cross keys, 👌

Great hotel/venue. Room are spotless and comfortable. I arrived before check in and then back later in the evening. Staff are fantastic and went the extra mile 👌 10/10
Stayed 1 night in May 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super room with beams and super high ceiling. Modern en-suite with the added touch of Faith in Nature hair and body wash. Lovely touches of trinkets and comfy couch pillows to make it homely and plush. Definitely will stay again. Thank you 😊
Stayed 1 night in Jun 2024

8/10 Good

Mats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what you need after a long day!

Fairly large room, big and comfy bed (quite soft mattress, but not too soft even when I like a firm mattress). Slept like a log (whcih isn't always the case when I'm staying in a "new" palce). No bath-tub, but nice big shower-head.
Stayed 1 night in Jul 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended an event in Frome and chose here to stay. It was a short taxi ride away but we had beautiful rooms, well equipped and very comfortable. The decoration and attention to detail in the bedrooms were amazing. Very quick and friendly check in.
Stayed 1 night in Nov 2022

8/10 Good

Jonathan

Liked: Staff & service, property conditions & facilities, room comfort

Nice spacious room

Nice size room, bed comfy but noise from the bar was extremely loud until around 11.30pm and I couldn’t hear the TV
Stayed 1 night in Apr 2024

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cross Keys

Great value, rooms are great and overall 10/10. One tiny criticism would be no breakfast availability however I should have checked upfront. Definitely use again 👍🙏
Stayed 1 night in Aug 2023

8/10 Good

Chona

Liked: Cleanliness, staff & service, property conditions & facilities
Parking space a bit full since it's a restaurant as well, but can park on road side which is a walking distance and just moved car when it's clear, which was not really a problem for me. Good restaurant and food, good room with ensuite and with comfy bed. Only stayed overnight. Definitely will choose them in the future
Stayed 1 night in Jul 2023

4/10 Poor

Brian

Liked: Cleanliness
The food was poor and badly cooked. The pork chops were pork shoulder and were tough. The mattress was not "hotel standard ". The serving staff were pleasant but inexperienced.
Stayed 1 night in Aug 2023

2/10 Terrible

Sophie

Disliked: Staff & service, property conditions & facilities, room comfort

Poor customer service

No hot water in shower. Reported to staff who confirmed we could have a refund but never refunded us after multiple tries to contact them
Stayed 1 night in Mar 2024