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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Travelers can unwind at the cozy bar after a busy day or seek more excitement at the water park with its thrilling attractions and features

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Pool - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)
Restaurant - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)
View from property - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)
Bar (on property) - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)
Lobby - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)
Quality Inn & Suites Palm Island Indoor Waterpark offers relaxation and adventure. Enjoy a free continental breakfast, bar, arcade/game room, and children's pool with waterslide. Multilingual staff and free WiFi ensure a comfortable stay.

Reviews

4.6 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Batavia is home to Quality Inn & Suites Palm Island Indoor Waterpark. Some of the area's popular attractions include Six Flags Darien Lake and Darien Lake Performing Arts Center. Looking to enjoy an event or a game while in town? See what's going on at Dwyer Stadium, or consider a night out at Batavia Downs. Spend some time exploring the area's activities, including golfing. Visit our Batavia travel guide
Map
8250 Park Rd, Batavia, NY, 14020

What's nearby

  • Palm Island Indoor Waterpark
    5 min walk - 0.3 miles
  • Batavia Downs Casino
    18 min walk - 1.0 mile
  • Batavia Downs
    2 min drive - 1.2 miles
  • Centennial Park
    2 min drive - 1.4 miles
  • Holland Land Office Museum
    3 min drive - 1.6 miles

Getting around

  • Buffalo Niagara Intl. Airport (BUF)
    36 min drive

Restaurants

  • Starbucks
    10 min walk
  • Batavia Downs Gaming & Hotel
    17 min walk
  • Subway
    4 min drive
  • 34 Rush
    17 min walk
  • McDonald's
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Friday, Saturday, and Sunday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Quality Inn & Suites Palm Island Indoor Waterpark pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-out is at 11 AM.

Where is Quality Inn & Suites Palm Island Indoor Waterpark located?

Situated in Batavia, this hotel is within 1 mi (2 km) of Palm Island Indoor Waterpark, Batavia Downs Casino, and Centennial Park. Batavia Downs and Holland Land Office Museum are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

4.6

4.4

Cleanliness

7.4

Location

6.2

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 106 out of 1005 reviews
Rating 8 - Good. 114 out of 1005 reviews
Rating 6 - Okay. 148 out of 1005 reviews
Rating 4 - Poor. 214 out of 1005 reviews
Rating 2 - Terrible. 423 out of 1005 reviews

Reviews

Verified

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this hotel at all. We arrived after a 7-hour drive with a baby and a child and left within 20 minutes because the condition of the hotel and room was unacceptable. The room had no working lights, water-stained ceilings, missing ceiling tiles, a damaged door, blood-stained carpet, and a large uncovered hole in the heater vent. We also encountered people smoking marijuana right outside the entrance. To make matters worse, the water park was only open on weekends, which was not made clear when we booked. We did not feel comfortable or safe staying there, especially with young children, so we immediately checked out and found accommodations elsewhere. This was a very disappointing experience, and I would not recommend this hotel to other families.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was freshly clean, staff was very accommodating, location is phenomenal. I recommend this hotel for overnight or extended stay
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Elliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staffs are accommodating and friendly.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities
Very professional staff
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Josemon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is a very old building, room is big . It is ok f I’ll c for o e night stay is there . We mainly needed non smoking good bed and decent bathroom.
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the indoor waterpark was good for the kids
Stayed 1 night in May 2025
Verified

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing very nice people all around !
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location. Pleasant staff. My room door didn't either lock or unlock easily.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor hotel, but excellent staff

The hotel was disgusting and broken. However, the staff were amazing and processed our refund right away.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Elliana

Liked: Cleanliness, staff & service
No internet connection after several attempts are no avail. No ice bucket and have to ask staff for a bag of ice. Overall, bed is clean and quiet areas which are helpful for a good night sleep. Staff is friendly and accommodating.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Sharon

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff and the housekeeping staff were friendly and helpful. The hotel building itself needs some repairs. In our room alone, the phone had been removed from the wall and no replacement phone in the room, the molding around the bathroom mirror was falling off, and when you sat on the pull out couch you sank all the way down into the mattress springs. There was no other chair to sit in. There was no coffee maker although the sugar/creamer packets, cups and coffee packets for use in the machine were neatly placed on the counter. But our biggest disappointment was that the waterpark and pool were closed on the days we stayed. It was why we chose that hotel. So we went home with some very disappointed children.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
The guest room was worn and tattered, cushions were stained and nasty. Peeling paint, hole in the wall water/mold stains. Beds were lumpy. There is no security, no card needed to enter thru unlocked back door. People hanging out and smoking weed. HVAC was loud. TV remote did not work. Room was clean. Carpet is new. I saw no evidence of bug infestation
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Kristina

Disliked: Cleanliness, property conditions & facilities
Price was very good staff was nice, the room was very old looking zip ties for dresser handles , toilet not properly cleaned, microwave broken,elevators out of order which made it hard for me with disabilities
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Amanda

Liked: Staff & service
Don't expect a fancy hotel with this one. It is somewhat run down. Some door handles were broken, baseboards and carpets messed up, bathroom with rusty ceiling. The rooms are spacious and the staff were great. The breakfast included was a grab-and-go breakfast bar with cereal, granola bars, fruit, and donuts. There is nothing hot for breakfast. Make sure you look at the Palm Island Waterpark hours. It's advertised in the name, but it was only opened for a few hours on the weekend when we came in the summer, so we didn't get to do it.
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t Stay at This Establishment

The room was clean and the furniture was old. The carpets throughout the hotel were clean but dingy. I was on the 4th floor and the elevator was broken and hadn’t been repaired since 2024. There were open guest rooms next to mine. The price included breakfast which was mediocre. Needless to say I have doubts staying at another Quality Inn
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Christina

Disliked: Cleanliness, property conditions & facilities
Smelled a lot, kinda of like curry , all in lobby and halls and room. Hairdryer completely broken . Lots of holes in ceiling esp in bathroom and shower. Breakfast was a definite pass
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Jonas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

stay literally anywhere else

upon arrival i thought we must be at the wrong place… it’s nothing like the photos online. extremely rundown, and quite frankly scary. we witnessed a drug deal in the parking lot while unloading our bags from the car. and when we got to our room, we had to turn right around and leave because there was a cockroach right on the wall. NOT family friendly and not safe for kids. we couldn’t get out of there fast enough. only positive was that the staff was understanding and rectified the situation.
Stayed 2 nights in May 2025
Verified

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let me start by saying the staff were quite nice so this review is in no way a reflection on them. The only positive thing I can say is the bed was clean, not comfortable, but clean. The room was stuffy and the AC only went to 74 and leaked onto the carpet so of course all you smell is damp carpet. Only two lamps in the whole room so it was dark. Bathroom layout was TIGHT! Had to straddle the toilet if I wanted to close the door. Rust stain in tub, no stopper in tub(had my grandchildren so need to be able to do a bath) and no washcloths at all. Cracked walls and stucco ceilings that have seen better days. Breakfast was seriously lacking. Cold cereal and breakfast bars served on a counter in the lobby. Some attention to the basic needs of this hotel are needed. I’ve been here before for conferences so I know it can be better, someone just has to care.
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Laurie

Disliked: Cleanliness, property conditions & facilities, room comfort

Deplorable conditions

No toilet paper or holder for any in bathroom, phone supplied in room didn’t work to call and request any. When at front desk was just handed 2 rolls for me to carry to room. Also no coffee maker in room but packets of sugar, cream and stir stick. No ice holder or any ice on floor requested some while at desk. 2 hrs later used cell to call desk and request some which was delivered immediately. Ceiling located above shower was water stained, cobwebs and rust. Immediately upon entering room socks became wet from carpet in many spots. Only plus was staff were all very friendly, professional and willing to help. Had water park view from room but windows were so filthy and disgusting made me keep curtains closed. My opinion is not based on staff but management for selling rooms at any cost to turn a $$. Sadly the hotel is huge and it’s a shame guests only find out deplorable conditions after checking in could be a great place with easy access to major roads if not for cutting costs on maintenance and their emphasis on higher bottom dollar . Run down out dated water park seems to be the claim to fame
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
The only thing good is the water park. The breakfast was horrible and there were several roaches in the room. Seems all the money gets applied only to the water park.
Stayed 1 night in May 2026
Verified

4/10 Poor

Crystal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel very much needs an upgrade. It smells like smoke and feet. This is NOT a place to take your kids
Stayed 1 night in Jun 2026
Verified

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the worse place I ever been at. As soon as I walked in the room had to get out nasty place
Stayed 1 night in May 2026
Verified

2/10 Terrible

Stacy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This building should probably be torn down and start over. We did not stay. The room was in need of complete overhaul.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Jen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was gross. Smelled like smoke and it got worse with the air conditioning on. Beds were old and uncomfortable. The bathroom fan was missing a cover and was covered in dust. The bedding also smelled horribly. If it was not 1:30 am by the time we got there we would have left. We did not go to the breakfast as we would not have eaten food in the building.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Apr 2026