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Quality Inn & Suites Palm Island Indoor Waterpark

Property class: 2.5
Travelers can unwind at the cozy bar after a busy day or seek more excitement at the water park with its thrilling attractions and features

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

An indoor water park with slides, a wave pool, and a play area with a thatched-roof structure. - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)
A bar area with multiple seating arrangements, a television, and a variety of bottles on the counter. - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)
A sign for Quality Inn & Suites with a clear view of the building in the background. - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)
A restaurant with wooden chairs and tables, a central island, and a decorative palm tree. - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)
A spacious lobby with a central seating area, columns, a chandelier, and potted plants. - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)
Quality Inn & Suites Palm Island Indoor Waterpark offers relaxation and adventure. Enjoy a free continental breakfast, bar, arcade/game room, and children's pool with waterslide. Multilingual staff and free WiFi ensure a comfortable stay.

Reviews

4.4 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, cribs (free)

2 Double Beds, Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for 2 Double Beds, Nonsmoking, Accessible

Premium bedding, desk, iron/ironing board, cribs (free)

2 Double Beds, Nonsmoking, Accessible

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

DOUBLE Accessible

  • Sleeps 4
  • Free WiFi

About the neighborhood

Batavia is home to Quality Inn & Suites Palm Island Indoor Waterpark. Holland Land Office Museum and Le Roy House are local landmarks, and some of the area's attractions include Six Flags Darien Lake and Palm Island Indoor Waterpark. Looking to enjoy an event or a game while in town? See what's happening at Dwyer Stadium or Darien Lake Performing Arts Center. Spend some time exploring the area's activities, including golfing. Visit our Batavia travel guide
Map
8250 Park Rd, Batavia, NY, 14020

What's nearby

  • Palm Island Indoor Waterpark
    5 min walk - 0.3 miles
  • Batavia Downs Casino
    18 min walk - 1.0 mile
  • Batavia Downs
    2 min drive - 1.2 miles
  • Centennial Park
    2 min drive - 1.4 miles
  • Holland Land Office Museum
    3 min drive - 1.6 miles

Getting around

  • Buffalo Niagara Intl. Airport (BUF)
    36 min drive

Restaurants

  • Starbucks
    10 min walk
  • Batavia Downs Gaming & Hotel
    17 min walk
  • Subway
    4 min drive
  • 34 Rush
    17 min walk
  • McDonald's
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Children's pool
  • Indoor pool
  • Outdoor pool
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Quality Inn & Suites Palm Island Indoor Waterpark pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-out is at 11 AM.

Where is Quality Inn & Suites Palm Island Indoor Waterpark located?

Situated in Batavia, this hotel is within 1 mi (2 km) of Palm Island Indoor Waterpark, Batavia Downs Casino, and Centennial Park. Batavia Downs and Holland Land Office Museum are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

4.4

4.2

Cleanliness

7.4

Location

6.0

Staff & service

3.8

Property conditions & facilities
Rating 10 - Excellent. 101 out of 1003 reviews
Rating 8 - Good. 96 out of 1003 reviews
Rating 6 - Okay. 144 out of 1003 reviews
Rating 4 - Poor. 208 out of 1003 reviews
Rating 2 - Terrible. 454 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Branden

Liked: Cleanliness, staff & service
The customer service was phenomenal. Going through a remodel but what I experienced and the room I stayed in was phenomenal
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Tammy

Disliked: Cleanliness, amenities, property conditions & facilities
Ac was cold, mattress comfy, hot water in shower good. Road was spacious. Staff was nice. Very dated with broken or missing items. Furniture in disrepair. Bathroom cleanliness questionable. Location was good and we were tired so we stayed. I think it needs a big facelift and refresh for us to book again.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Amenities
The water park, gym and arcade were closed. This was not noted on the website. The hallways are old and dingy. The room was nice. The bed was very comfortable. The pillows should be king size on a king size bed. We did not try the breakfast offered.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was freshly clean, staff was very accommodating, location is phenomenal. I recommend this hotel for overnight or extended stay
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Elliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staffs are accommodating and friendly.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities
Very professional staff
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this hotel at all. We arrived after a 7-hour drive with a baby and a child and left within 20 minutes because the condition of the hotel and room was unacceptable. The room had no working lights, water-stained ceilings, missing ceiling tiles, a damaged door, blood-stained carpet, and a large uncovered hole in the heater vent. We also encountered people smoking marijuana right outside the entrance. To make matters worse, the water park was only open on weekends, which was not made clear when we booked. We did not feel comfortable or safe staying there, especially with young children, so we immediately checked out and found accommodations elsewhere. This was a very disappointing experience, and I would not recommend this hotel to other families.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Doreen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I like about this property is that it was close to the shopping centre. There’s so many things that was wrong with this hotel to put it in a nutshell the hotel is old and outdated I don’t know if they are fixing it up but the two that I experienced was not that great. The elevator stopped on every floor before it reached our floor on the fourth floor in my first room when I was ready to take a shower the faucet was broken that’s why I had to go to another room and when I got to the other room it was just as bad. I didn’t want to go to sleep in the bed because it looked like the sheets on the bed wasn’t change. The side door is always open anyone can walk in or out by that door. Don’t get me wrong it’s a big hotel and need a lot of works as i said I don’t know if they are working on it but my experience was horrible my worst hotel so far since I have been travelling and I travel a lot. I went down for breakfast this morning and was happy I didn’t miss my sleep yesterday going for breakfast. don’t get me wrong. because this hotel has a lot of potential, but I think they should fix it up before they start renting those rooms. are just don’t rent those room that they haven’t fixed yet. well, I won’t be going back to that hotel unless they fix it out very nicely. If I could ask for a refund, I would.. thank you.
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Josemon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is a very old building, room is big . It is ok f I’ll c for o e night stay is there . We mainly needed non smoking good bed and decent bathroom.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location. Pleasant staff. My room door didn't either lock or unlock easily.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor hotel, but excellent staff

The hotel was disgusting and broken. However, the staff were amazing and processed our refund right away.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Elliana

Liked: Cleanliness, staff & service
No internet connection after several attempts are no avail. No ice bucket and have to ask staff for a bag of ice. Overall, bed is clean and quiet areas which are helpful for a good night sleep. Staff is friendly and accommodating.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Sharon

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff and the housekeeping staff were friendly and helpful. The hotel building itself needs some repairs. In our room alone, the phone had been removed from the wall and no replacement phone in the room, the molding around the bathroom mirror was falling off, and when you sat on the pull out couch you sank all the way down into the mattress springs. There was no other chair to sit in. There was no coffee maker although the sugar/creamer packets, cups and coffee packets for use in the machine were neatly placed on the counter. But our biggest disappointment was that the waterpark and pool were closed on the days we stayed. It was why we chose that hotel. So we went home with some very disappointed children.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
The guest room was worn and tattered, cushions were stained and nasty. Peeling paint, hole in the wall water/mold stains. Beds were lumpy. There is no security, no card needed to enter thru unlocked back door. People hanging out and smoking weed. HVAC was loud. TV remote did not work. Room was clean. Carpet is new. I saw no evidence of bug infestation
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Amanda

Liked: Staff & service
Don't expect a fancy hotel with this one. It is somewhat run down. Some door handles were broken, baseboards and carpets messed up, bathroom with rusty ceiling. The rooms are spacious and the staff were great. The breakfast included was a grab-and-go breakfast bar with cereal, granola bars, fruit, and donuts. There is nothing hot for breakfast. Make sure you look at the Palm Island Waterpark hours. It's advertised in the name, but it was only opened for a few hours on the weekend when we came in the summer, so we didn't get to do it.
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let me start by saying the staff were quite nice so this review is in no way a reflection on them. The only positive thing I can say is the bed was clean, not comfortable, but clean. The room was stuffy and the AC only went to 74 and leaked onto the carpet so of course all you smell is damp carpet. Only two lamps in the whole room so it was dark. Bathroom layout was TIGHT! Had to straddle the toilet if I wanted to close the door. Rust stain in tub, no stopper in tub(had my grandchildren so need to be able to do a bath) and no washcloths at all. Cracked walls and stucco ceilings that have seen better days. Breakfast was seriously lacking. Cold cereal and breakfast bars served on a counter in the lobby. Some attention to the basic needs of this hotel are needed. I’ve been here before for conferences so I know it can be better, someone just has to care.
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The name of the facility said there was an indoor water park. The images of the property showed a water park with slides. There was no water park!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Branden

Liked: Cleanliness, staff & service
Customer service at the hotel was phenomenal although they’re going through a remodel the room and everything that I stayed in was spectacular. For the price and location it was well worth it
Stayed 4 nights in Jun 2026
Verified review

2/10 Terrible

Heather

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have nothing nice to say except they were kind to refund me AFTER checking in and seeing the condition of the place.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Monesh

Disliked: Cleanliness, amenities, property conditions & facilities
Don’t book this place!!! We left after the first night as soon as I could book somewhere else
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

David

Disliked: Amenities, property conditions & facilities
Rooms are about to collapse they were dirty lamps were not working they were stinky a little bit and I bet they haven't even done an upgrade on those rooms since they got that hotel also bathrooms were disgusting yuckkkkk I had to go to target to buy desinfecting wipes and other stuff so I could be able to made my stay pleasant.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Phallin

Liked: Staff & service
Disliked: Amenities
It’s cool for the time being
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Jenelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
disgusting waterpark was closed also not included in the nightly Rate which it normally is housekeeping came in our room at 9am while we were sleeping (checkout was 11) nasssstty do not book bathroom door wouldn't close the
Stayed 1 night in Aug 2026
Verified review

2/10 Terrible

Betsy Pearl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place. Nightmare.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty I wish I took pictures of all the screws and nails in the parking lot right where the limited parking drywall all over the floor was just a dirty atmosphere and the water park has been closed for months please put that on the website that the water park is not open❗️❗️
Stayed 2 nights in Aug 2026