Is The Golden Bay Hotel Batam pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Golden Bay Hotel Batam?

Self parking is free at this property.

What time is check-in at The Golden Bay Hotel Batam?

Check-in start time: 2 PM; Check-in end time: 9 PM.

Does The Golden Bay Hotel Batam provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 120000.00 per vehicle applies.

Where is The Golden Bay Hotel Batam located?

This family-friendly Batam hotel is within 3 mi (5 km) of Miniature House Indonesia, Ocarina Park, and Nagoya Hill Mall. One Batam Mall and Maha Vihara Duta Maitreya Buddhist Temple are also within 3 mi (5 km).

2/10 Terrible

Verified traveler

Feb 6, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

網上環境照片跟現場實況相距甚遠，不建議入住

網上環境照片跟現場實況相距甚遠，房間內傢俱、物品均破舊不堪，浴巾很骯髒，浴室備品全都沒補，也沒提供吹風機。飯店雖有免費接駁巴士，但需提早預訂，櫃檯人員不會主動說明及告知提醒。

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Nov 21, 2019

Liked: Cleanliness, staff & service

Provide shuttle service to Nagoya Hill Mall & BCS. Breakfast provided are very basic, only few dishes. It's opposite GO CART & abt 10mins walk to Golden Prawn Seafood Restaurant.

Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Oct 29, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Bad Experience… During my visit at Golden Bay Hotel dated 26 Oct 2019. Upon arriving at the hotel at 1000hrs, my friends and I was told by the concierge that there’s no room for us. The rooms were not ready due to rectification works. They should have inform us in advance about it so that we could make the necessary arrangement as not to waste our time. After an hour two of waiting, we were told that they will get us our room but we need to share rooms in order to accommodate, but we decline the offer as we have already paid our stay in full. They sent us from one hotel to another and make us look like bumbling idiots. Then they told us they got 3 rooms which is like a chalet, so we went back to Golden View hotel to view this "chalet" which is located near the swimming pool. This chalet looks like a chicken coup and smells of cow dung, it looks like someone got murdered in that chalet (yes its that bad), it was quiet and haunting, the chalet looks like it has not been occupied since Japan invaded Asian in WW2, I kid you not, there was a bed on the floor, a very musty smell and only us around and no one else!! Do we seriously look like some barn yard animals or someone looking for an outdoor adventure?? Look, if the hotel would have give us 2 or 3 weeks notice that the hotel is fully booked then maybe we could have could have planned to go somewhere else but this is not the case, who wouldn't get angry?? We were treated like idiots running here and there looking for a god

Stayed 2 nights in Oct 2019

8/10 Good

RONNIE, SG

Oct 18, 2019

Provide free shuttle transport to BCS & Nogoya Mall. Walking distance to Golden Prawn Seafood Restaurant.

Stayed 3 nights in Sep 2019

10/10 Excellent

Matt

Oct 15, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value hotel.

Super friendly, helpful staff. Clean and comfortable room. Good breakfast. Highly recommended as long as you're ok taking taxis into main areas.

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Jun 22, 2019

Disliked: Cleanliness, amenities, property conditions & facilities

The place was listed as a 3 star but it was definitely a 1 star. Smokey, dirty ashtrays in the lobby area. A karaoke place next door that was very loud and went until 6 am. DO NOT STAY THERE!!!! Waste of money

Stayed 4 nights in Jun 2019

6/10 Okay

Lynn, singapore

Jun 10, 2019

Liked: Staff & service

Disliked: Property conditions & facilities

water is inconsistent, you get burn. If you turn on hot, otherwise too cold

Stayed 2 nights in Jun 2019

10/10 Excellent

CLEMENT

Dec 21, 2018

Liked: Staff & service, property conditions & facilities, room comfort

Very Friendly Staff

Over all stay is very good with all the friendly staff, Front office clerks, housekeeping staff and restaurant associates. However the wardrobe was dusty every time we stay. The so call personal safe is so difficult to use, be the location, method of keying the passwords, the words of instruction are invisible to follow.................... cannot be used is the word.

Stayed 1 night in Dec 2018

2/10 Terrible

lynn, Singapore

Nov 12, 2018

Disliked: Cleanliness, property conditions & facilities

Poor maintenance, Heater is not consistent, got burn if adjusted hot. otherwise too cold. Bed linen smell from not dry properly

Stayed 1 night in Nov 2018

10/10 Excellent

Chia

Oct 24, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super good

1st impressions...the staff..Nona ( Hope I'm correct) Speak to us in mandarin when she look at our passport. This make me feel at home. She then politely inform us the room is not ready and quickly highlight to us on the free shutter bus to the two major shopping mall. 2nd impression... when we checked in the room ,WOW again..the room was clean and fresh. The tower and bedsheets was soft and have nice smell, so it was bless to checked in just after cleaning up. 3rd impressions.. Whenever we are in and out of the hotel the staff will always greet and open the door for us. So we are paying 3.5 stars price but receiving 5 stars service. No problem all on their location and sowhat if they are away from shopping malls ,strongly recommend to stay on this hotel when visiting Batam.

Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Sep 13, 2018

Chesp hotel with no frills

Local area has some restaurants nearby.

Stayed 4 nights in Sep 2018

6/10 Okay

Lynn, Singapore

Aug 17, 2018

Disliked: Property conditions & facilities

Hot water not consistent

Hot water is not consistent, even though we set. Afraid little kids can get burn

Stayed 3 nights in Aug 2018

10/10 Excellent

mikael, singapore

Jun 6, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfortable hotel

Nice comfortable table. Good service and at 50000rup, a reasonable breakfast to keep you going till lunch in town. Service is good, from reception to restaurant staff to shuttle drivers, all are courteous and well trained. Can just walk to the attractions at Golden Batam which the day tours bring you to, but a waste of time . Free shuttle service to city centre is useful, especially after the horror stories I read on Trip advisor about the taxi system there. But time taken to reach n return plus waiting time means those who like shopping should consider more expensive equivalent hotel in centre. Inconsiderate guests talking at 1am in the corridor and stupid tour guides shouting in the corridors at 5am waking up the tourists for early morning call spoiled my last night there. This wasn't the hotels fault but perhaps they can inform tour groups about unacceptable behaviour Overall, those looking for cheap clean hotel, and just a quiet place to relax bum around, this is a good place.

Stayed 1 night in May 2018

10/10 Excellent

Yuet Wah

Jun 4, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money with best services

Nice and enjoyable stay, friendly and helpful staff, value for money

Stayed 1 night in Apr 2018

4/10 Poor

Shan, Singapore

May 28, 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

Could be better

Overall, it's an average hotel if you need a place to reside in batam. For the price you're paying, you shouldn't expect something out of the ordinary. I feel that the cleanliness of the hotel and the rooms could be massively improved. Stains in the toilet. Doesn't smell fresh. (And there was soap on the floor when I came in for the first time). The condition of the room could be improved too. Having stayed at other hotels in batam within the same rating and price, this hotel is behind the rest of them. Breakfast is alright. Nothing much to choose from. But it keeps you full if you're able to eat something off the selection. There are a few eateries within walking distance so if you need to, go get a bite outside. There's a minimart just right down the road too. Distance to major places in batam center is alright. Within 15 minutes drive. However it could be quite far if you're planning to visit attractions in sekupang, harbour bay or maybe even barelang. All in all, it's decent for a short stay. But not a place to impress your crush or scandal you're bringing over to stay with you.

Stayed 1 night in May 2018

8/10 Good

Enik

May 27, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The room is clean and nice.

Stayed 6 nights in May 2018

8/10 Good

Judy

May 21, 2018

Liked: Cleanliness, staff & service, room comfort

Can’t get anything cheaper for a good 3-star hotel

Just opposite the go-kart and other adventure places. Free Shuttle service provided to go BCS And Nagoya Hills. Best value for money. Like the firm pillows and bed, just need to work on the hot-cold water. It gets either really hot or cold, despite the direction you turn the mixer tap. Ask for room away from the foodcourt...

Stayed 2 nights in May 2018

10/10 Excellent

Didier

May 17, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

value for money, big clean room, good eats walking distance

Stayed 1 night in May 2018

8/10 Good

jeff, singapore

May 15, 2018

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Solo traveler

The room was nice and clean.. Only the A/C is not cool..

Stayed 1 night in May 2018

4/10 Poor

saat, singapore

May 15, 2018

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Feel dissapointed.need to wait 1 hour then i get my room.inside the room,the bed is ok.comfortable but the toilet is not so clean.only body soap given.no shampoo.aircon also not so strong.then the breakfast is not satisfactory.no variety.

Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

May 14, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No toilet paper, no body lotion, power trip.

When I arrived at the hotel ard 2pm I have to wait for the staff to allocate to me a room as they say they were full yesterday. Is that my problem? I have to wait for half an hr for my room. On top of that the body lotion and toilet paper the staff simply never top up. When I call the housekeeping dept they also say they will bring but waited for so long and nobody came.

Stayed 1 night in May 2018

6/10 Okay

Verified traveler

May 14, 2018

Disliked: Property conditions & facilities

to noisy

Guest with children run and shout at corridor. I was woken up at 4 am when a group of youngster passing our room talking and laughing loudly and playing too.

Stayed 3 nights in May 2018

8/10 Good

kwee ngoh

Apr 20, 2018

Liked: Staff & service, property conditions & facilities, room comfort

overall the service is good and the room is clean

the toilet cleanliness needs to be improved n bath towers is quite old

10/10 Excellent

Verified traveler

Apr 12, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unbelievable service at an unbelievable price.

Go around the world and you can't get many such places which give you quality, comfort and service at such an unbelievable price. Will never ever forget the service rendered by Rio, Jenny and Octa. The people are so kind you will fall in love with them. The place is ideal for a family with walking distance to adventure and awesome food. Go Karting to Parasailing, you are just a 3 - 4 min walk away. The breakfast is great. The shuttle service to the city centre is a dream. If you are going to Batam, you should not stay anywhere else!

Stayed 2 nights in Dec 2017

4/10 Poor

Nicholas, Singapore

Apr 3, 2018

Disliked: Staff & service, property conditions & facilities, room comfort

Cheap hotel lacking consistent service standards

Golden Bay Hotel was a highly affordable hotel that provides value for money services such as an included daily breakfast that was tasty and free shuttle services to and from Nagoya Hill Mall. What could have been an highly satisfactory stay at this hotel was marred by inconsistent service standards and poor maintenance of the room. 1) Booked a Double Room with an add-on bed to sleep a total of 3 pax. Checked in at 11am and was told by the reception during check-in that housekeeping would be placing the additional bed by the end of the day. Returned at 9pm to find no add-on bed. Had to call the receptionist to remind her and it took 1 hour before housekeeping finally set up the add-on bed. We were beat by 10pm when everything was ready. 2) When I first checked in the room on day 1, shampoo and body gel dispensers were entirely empty. Had to get receptionist to call housekeeping to refill them. Rather appalled that housekeeping tidied the entire room after the previous guest checked out but missed refilling the dispenser which was transparent and clearly empty. 3) On the 2nd day of stay, upon my return to the room at night, room was tidied but housekeeping did not refill the empty tissue box and toilet roll holder. Had to call them for a refill. 4) Air-con set at 16 deg Celsius was not cold at all. Took a good hour for the room to cool down. Air-con vent was also extremely black and dirty. Look as if it hadn't been cleaned in years.

Stayed 2 nights in Mar 2018

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