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Swiss-Belhotel Harbour Bay

Property class: 3.5

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Photo gallery for Swiss-Belhotel Harbour Bay

A modern lobby with a grey sofa, wooden chairs, and a large mirror reflecting the outside view. - Swiss-Belhotel Harbour Bay (Batam)
A buffet with various food items and a counter with stacked plates. - Swiss-Belhotel Harbour Bay (Batam)
A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view. - Swiss-Belhotel Harbour Bay (Batam)
A modern hotel with a swimming pool, outdoor seating, and a well-lit interior. - Swiss-Belhotel Harbour Bay (Batam)
A modern hotel room with a large window, a flat-screen TV, a sofa, a coffee table, and a bed. - Swiss-Belhotel Harbour Bay (Batam)
Take advantage of a poolside bar, a terrace, and a coffee shop/cafe at Swiss-Belhotel Harbour Bay. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe King

A hotel room with a large bed, a desk, a chair, a small table, and a view of the cityscape.

Deluxe King

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Deluxe

A hotel room with a large bed, two chairs, a desk, and a TV screen displaying the hotel name.

Grand Deluxe

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a view of the sea, and a wooden accent wall.

Junior Suite, 1 King Bed

  • Garden view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Sea View

A hotel room with a bed, a desk, a chair, and a TV screen displaying the hotel's name.

Presidential Suite, 1 King Bed, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 109 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Deluxe Twin

7.0 out of 10
Good
(4 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a view of the cityscape.

Deluxe Room 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room 2 Single Bed

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Deluxe Room 2 Single Bed

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite Non smoking

A modern hotel room with a large window, a flat-screen TV, a sofa, a coffee table, and a bed.

Junior Suite Non smoking

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Nagoya (Lubuk Baja), a neighborhood in Batam, Swiss-Belhotel Harbour Bay is in the entertainment district and near the bay. Museum Batam Raja Ali Haji and Singapore Navy Museum are cultural highlights, and some of the area's activities can be experienced at Batam Centre Ferry Terminal and Harbour Bay Ferry Terminal. Ocarina Park and East Coast Park are also worth visiting. Visit our Batam travel guide
Map
Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island, 29432

What's nearby

  • Grand Batam Mall
    4 min drive - 1.7 miles
  • BCS Mall
    4 min drive - 1.9 miles
  • Nagoya Hill Mall
    5 min drive - 1.2 miles
  • Batam Centre
    16 min drive - 9.3 miles
  • Batam Center Shopping Area
    16 min drive - 9.3 miles

Getting around

  • Batam Batu Besar (BTH-Hang Nadim)
    33 min drive

Restaurants

  • Altitude Rooftop Bar & Lounge
    6 min walk
  • Wey Wey Live Seafood
    3 min walk
  • Golden Palace
    9 min walk
  • Goji Kitchen & Bar
    5 min walk
  • Momoo Juice Bar & Coffee
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping center shuttle
  • Limo/town car service
  • Free extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Weekday buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 180,000 for adults and IDR 90,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Sauna

Family friendly

  • DVD player
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Low-height desk
  • Phone accessibility kit
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 500000.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 180000 for adults and IDR 90000 for children
  • Airport shuttle fee: IDR 205000 per vehicle
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 500000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Property Registration Number 55110, 9120008381081

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Swiss-Belhotel Harbour Bay have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Swiss-Belhotel Harbour Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Swiss-Belhotel Harbour Bay?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Swiss-Belhotel Harbour Bay?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Swiss-Belhotel Harbour Bay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 205000 per vehicle applies.

Where is Swiss-Belhotel Harbour Bay located?

Located in Nagoya (Lubuk Baja), this spa hotel is 0.2 mi (0.4 km) from Harbour Bay Ferry Terminal and within 3 mi (5 km) of Nagoya Hill Mall and Grand Batam Mall. BCS Mall is 2.2 mi (3.5 km) away.

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Reviews

Swiss-Belhotel Harbour Bay Reviews

8.6

Excellent

8.4

Cleanliness

7.6

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 252 out of 583 reviews
Rating 8 - Good. 246 out of 583 reviews
Rating 6 - Okay. 56 out of 583 reviews
Rating 4 - Poor. 19 out of 583 reviews
Rating 2 - Terrible. 10 out of 583 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and value for money hotel. It's proximity to the harbour is a great plus.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Batam. Ideally located with a 2 minute walk to Harbour Bay. Big clean rooms with comfy beds. Brekky is good & the dinner menu is ok. Staff are excellent. They can't do enough to help the hotel guests. Excellent value for money!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were friendly and the food was great.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome as always
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
The hotel is very well maintain and is very nearby to many facilities and shops
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
location is very convenient
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good buffet

Very close to ferry terminal and the buffet was good to my taste
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to be staying here, everything is wonderful. Especially the staff, always smiling, always welcoming.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff. Clean location, close to ferry terminal
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hôtel in Batam by far! Excellent service and clean !
Stayed 8 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and spacious room. Staffs were pleasant and helpful. Will definitely return here. Kids loved the pool!!
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice hotel to stay. Walking distance to the harbour and seafood restaurants and night clubs. Hotel is clean and comfortable. Many choices for breakfast.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Grand Deluxe room is comfortable with a nice bath tub, be sure to bring your bath fizzy or bubbler
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Opposite hotel, massage available and around the area there are dinning options.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big. Staff are friendly and polite.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Overview of hotel facilities and staff

All staff are friendly, room well maintained including cleanliness . Good facilities provide
Stayed 9 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. It’s a very pleasure experience.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel at harbour bay conveniently located near harbour bay ferry terminal. with lots of dining options and amenities around. lots of people strolling and jogging during evening. room is spacious, clean and quiet. stuff is very polite and customer orientated.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Amazing hotel staff. Excellent service. Hotel staff message via whatsapp to check your needs time to time. Will come back soon.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close
Stayed 9 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 3 nights , requested non-smoking floor . Although we didn’t get a room with a good views, our room was comfortable enough .
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Nice stay

The staff are warm and made one feel welcomed. They provided prompt service, for example, they were fast when we asked for extra pillow. Moreover, the hotel location is within walking distance from the ferry terminal. The downside is that the water pressure seemed inconsistent and appeared slightly weak, especially for shower. It would be great if the room carpet is being vacuumed during room cleaning.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.
Stayed 2 nights in Apr 2025