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Grand Eska Hotel & Suite

2.5 star property
Hotel with 4 hot tubs, near Harbour Bay Ferry Terminal

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Photo gallery for Grand Eska Hotel & Suite

Front of property
Private spa tub
Romantic Suite | 1 bedroom, premium bedding, in-room safe, desk
Romantic Suite | Balcony view
Suite 2 Bedrooms | Terrace/patio

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot Tub
  • Spa
  • Bar
  • Pool
  • Breakfast included
  • Laundry

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Escape View

Escape View | 1 bedroom, premium bedding, in-room safe, desk

Escape View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Desk
Daily housekeeping
  • 3 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Escape Standard Twin

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Desk
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds

View all photos for Romantic Suite

Romantic Suite | 1 bedroom, premium bedding, in-room safe, desk

Romantic Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
Desk
Daily housekeeping
  • 4 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Escape Deluxe Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Desk
  • Sleeps 2
  • 1 Double Bed

View all photos for Escape Room

Escape Room | 1 bedroom, premium bedding, in-room safe, desk

Escape Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, premium bedding, in-room safe, desk

Executive Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

Escape Twin

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Desk
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds

Suite 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
2 bathrooms
Daily housekeeping
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bed

View all photos for Suite 1 Bedroom

Suite 1 Bedroom | 1 bedroom, premium bedding, in-room safe, desk

Suite 1 Bedroom

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
Desk
Daily housekeeping
  • 3 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite 2 Bedrooms

Suite 2 Bedrooms | 1 bedroom, premium bedding, in-room safe, desk

Suite 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
2 bathrooms
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

Escape Double Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
Desk
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
1 Jl. Prambanan, Batam, Kepulauan Riau, 29444

What's nearby

  • Nagoya Hill Mall - 10 min walk - 0.6 miles
  • Harbour Bay Ferry Terminal - 17 min walk - 0.9 miles
  • Grand Batam Mall - 2 min drive - 1.4 miles
  • BCS Mall - 3 min drive - 1.7 miles
  • Batam Centre Ferry Terminal - 8 min drive - 5.1 miles

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 29 min drive

Restaurants

  • ‪Top 21 Resto & Lounge - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Martabak Har - ‬7 min walk
  • ‪RM. Anging Mammiri Makasar Food - ‬5 min walk
  • ‪Cafe De Venus - ‬3 min walk

About this property

Grand Eska Hotel & Suite

Hotel near Batam Centre Ferry Terminal
Harbour Bay Ferry Terminal is located near Grand Eska Hotel & Suite , which provides a free breakfast buffet, a poolside bar, and a terrace. For some rest and relaxation, visit the Turkish bath/hammam or 4 hot tubs, and indulge in a body scrub, a sports massage, or a body treatment. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a coffee shop/cafe and a hair salon.
Other perks include:
  • An indoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and coffee/tea in the lobby
  • A 24-hour front desk, a porter/bellhop, and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 54 rooms feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Restaurant dining guides, slippers, and local maps
  • Daily housekeeping and desks

Languages

English, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 9:00 PM at scheduled times and on request
  • Free secured self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 4 hot tubs
  • Children's pool
  • Indoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 168000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 168000 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Grand Eska Hotel Suite
Grand Eska & Suite Batam
Grand Eska Hotel & Suite Hotel
Grand Eska Hotel & Suite Batam
Grand Eska Hotel & Suite Hotel Batam

Frequently asked questions

Does Grand Eska Hotel & Suite have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Grand Eska Hotel & Suite pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Eska Hotel & Suite ?

Self parking is free at this property.

What time is check-in at Grand Eska Hotel & Suite ?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Eska Hotel & Suite ?

Check-out is at noon.

Does Grand Eska Hotel & Suite provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–9:00 PM on request. A fee of IDR 168000 per vehicle applies.

Where is Grand Eska Hotel & Suite located?

Situated in Batam, this spa hotel is within 1 mi (2 km) of Nagoya Hill Mall and Harbour Bay Ferry Terminal. Grand Batam Mall and BCS Mall are also within 2 mi (3 km).

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Grand Eska Hotel & Suite Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 27 reviews
Rating 8 - Good. 14 out of 27 reviews
Rating 6 - Okay. 3 out of 27 reviews
Rating 4 - Poor. 2 out of 27 reviews
Rating 2 - Terrible. 3 out of 27 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the facade & staff service is good. But the room’s air con need major improvement. Need to use a hand held fan for the whole night to stay cool.
Stayed 1 night in Apr 2025

10/10 Excellent

Sriram

Liked: Cleanliness, staff & service
A nice looking and clean hotel with friendly staff. Definitely would stay here again.

8/10 Good

Sriram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff who make it worth returning to
Stayed 1 night in Apr 2024

10/10 Excellent

Alyanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the aesthetic of the property, modern and stylish. Staff are very friendly and accommodating! Bed was comfy. Would stay here again :)
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Nice spa and beddings

Good option for in-house spa services - not to be missed! Customer service is as great as always (high Indonesian standards).
Stayed 2 nights in Dec 2023

8/10 Good

Daryl Keen Hoong

Liked: Staff & service, property conditions & facilities
The romantic suite setup was elegant and clean, great for couple stay. Will be more enjoyable if bathrobes are provided. The breakfast selection was good but some food quality can be improved. Downside is location, shopping area is not in walking vicinity, but transportation like grab is very available.
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort

Arab styling hotel

Had a great stay. Very comfortable bed. Some minor maintenance issues, drain in shower slow can flood, door hard to open. Breakfast was excellent do not miss it
Stayed 1 night in Jun 2023

8/10 Good

NUR SHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand Eska short getaway review

Hotel is refurbished from an old hotel. Some upgrade works are still ongoing. Facilities & cleaniness can be further improve. Hotel staff are friendly & helpful 👍 Massage facilities are quite good 👍👍
View from balcony
Room view
Stayed 2 nights in Dec 2023

2/10 Terrible

Seah

Room and toilet were small. TV not clear. Air cond was not cold. Bfast was bad and dinning place was small. No welcome drinki upon check in
Stayed 1 night in Jun 2024

6/10 Okay

Nona

Liked: Cleanliness
No water was available in the toilet.
Stayed 1 night in Jun 2024

8/10 Good

Muhammad

Liked: Cleanliness, staff & service
The staffs from the frontdesk, dining and eska spa are all friendly and nice. Bear in mind this hotel is newly taken over by Eska and previously known as Swiss Belinn hotel. Its still in a refurbish state and there will be some issues..dont blame them..its normal..its new.Please give them some time to adjust. Once all ok, it will be superb hotel..room is nice..definitely will come back again. Recommended to Singaporean guest who like comfort accomodation and also local guest too. Great work Eska..2 thumbs up
Stayed 1 night in May 2023

4/10 Poor

kenny

Liked: Staff & service
Disliked: Cleanliness, amenities
Bad experience as a family getaway hotel. Room dirty. Pillow smelly. Many silver fish on the wall. Room smell mouldy but the staff managed to get us new room only the next day. This causes us to have flu and headache for the rest of the days. Breakfast varieties limited. Lift seems like going to breakdown. Guess the only pleasant thing is that the staffs are polite. Overall not recommended.

8/10 Good

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Corridors claustrophobically narrow, the room was tiny. However the main issue was the design of the toilet. Completely impractical. Long toilet with no extractor fan or ventilation. Shower stall at one end, and the only towel rack at the far end over the toilet bowl. No hooks or anything for your towel when showering. Have to walk to the other end to retrieve. The shower stall glass is also woefully inadequate. Simply too narrow to stop more than half the spray deluging the toilet floor. Staff were well trained and polite. Also offered transport to us as needed. When we checked out, their drivers were out, so they called a Grab car to the harbour for us. Very nice touch
Stayed 1 night in Dec 2023

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this property and I must say that it deserves the word 'Grand'!! All the hotel staff were really professional, friendly and always smiling with full of energy all the time. I did face some challenges in communicating with some staff members due to language barrier as I noticed that only the front desk staff was good in English.... But this didn't cause me any issues since I used Google translator. Even though some were not able to understand English, but still they were very eager to help and tried to communicate well. The room that I took was very nice and comfortable but was very dark due to the dark colour scheme on walls and furniture. But it might suite to others as we all have different taste. Breakfast buffet was OK and not that fancy. I loved the 24x7 open Bar that serves most of the popular alcoholic drinks. Overall, I am glad that I stayed here and later wished that I should have stayed more. Definitely, it will be my first choice on my next trip to Batam and this time I will request for bright coloured room. Cheers!!
Stayed 1 night in Mar 2024

6/10 Okay

Martha

Liked: Cleanliness, property conditions & facilities, room comfort

Poor description in the room type.

Through hotels.com website, we booked a Standard Room with Multiple beds and selected 3 Adults for S$68.50/night. It was too good to be true. Upon check-in, the hotel front desk told us the room is 1 King size bed. I told them my booking was for 3 Adults so it is impossible for us to squeeze into 1 bed. Moreover, the room type selected was Standard Room MULTIPLE BEDS. It is common sense that when I have 3 adults in the booking, 3 beds should be assigned to me! He then told me that in that case, they have a room with 2 single bed but I need to pay S$28.14/night for the 3rd bed! My friends and I do not want to continue this argument to spoil our vacation and we accepted. I am utterly unhappy how we were "exploited".
Stayed 1 night in Jun 2023

2/10 Terrible

Patrick

Disliked: Property conditions & facilities
The sink in the bathroom was so small with no space at all to put rinsing cup, toothbrush, toothpaste etc There wasn't enough space to put a bottle of hand wash so much so as after toileting, have to get body bath from the cubicle section to wash hands. There were only two hangers for hanging our clothing to air etc. Each time after housekeeping, they did not replace any toilet rolls too. There is no bench to put our luggage on to retrieve clothes etc. As for the lifts, the button to keep the doors open when exiting do not seem to be working well so much so that the doors closed within a minute after we were in the process of moving out of the lift. This happened multiple times already. The chair in the room also has a leg that is a bit loose which is dangerous if it falls out one day and can cause the person sitting on it to get injured. The breakfast spread is not fantastic and both the coffee and tea has a very strong smell too. The hotel lobbies and room itself also has a very strong smell when we first checked in. Eg like musty smell?
Stayed 3 nights in Feb 2024

4/10 Poor

Kaith

Disliked: Cleanliness, amenities, property conditions & facilities
We book a room for 3 persons and it said multiple beds. When we checked in, we were shocked to find that there was only one king size bed for the 3 of us. I wanted to talk to the manager regarding this issue but was told the manager was not around and we were not allowed to change room. I remembered from the photo it was a big room with bathtub but the room was so small with no wardrobe, no place to walk and no place to put our luggages. It was a very small room. The room was too small for 3 persons to stay. The condition of the room was quite bad. Flooded every time we bathe, tap leaking, showers were almost dropping off and dangerous to bathe there. I highlighted these issues to the hotel but all these issues were not rectified and we were not allowed to change room. We suffered for the 5 nights there as we were all cramped up on only 1 bed. No place to walk and to hang our clothes. Not recommended and I hope Expedia can take note of such issues. If we have known that the room is so small, I would have cancelled my reservation with grand Eska and book another hotel which offers better and bigger rooms. It was quite a disappointing experience there.
Stayed 5 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Sriram

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Shahul Hameed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Terry

Stayed 2 nights in Dec 2023

2/10 Terrible

Malva

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

CHOOWON

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service
Property is situated at a location that’s not convenient for us to walk around. Rooms are fairly clean despite the property is under going renovations. Staff are all very friendly & helpful.
Stayed 2 nights in Sep 2023