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Batam City Hotel

3.0 star property
Experience ultimate relaxation with sauna & spa treatments amidst lush gardens then get energized for your shopping spree.

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Photo gallery for Batam City Hotel

Property amenity - Batam City Hotel (Batam)
Grand Suite | Bathroom sink - Batam City Hotel (Batam)
Dining - Batam City Hotel (Batam)
Property amenity - Batam City Hotel (Batam)
Treatment room - Batam City Hotel (Batam)
Located near Grand Batam Mall and Nagoya Hill Mall, Batam City Hotel offers a warm welcome with breakfast, a serene garden, and international cuisine at Edelweiss. Unwind in the sauna or steam room, indulge in a massage or work out at the gym. With free WiFi and dry cleaning services available.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room

Deluxe Room | Room amenity

Deluxe Room

  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Room

Executive Room | Minibar, desk, free WiFi

Executive Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Minibar, desk, free WiFi

Junior Suite

  • City view
  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premier Room

Premier Room | Minibar, desk, free WiFi

Premier Room

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Grand Executive

Grand Executive | Minibar, desk, free WiFi

Grand Executive

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Grand Suite

Grand Suite | Minibar, desk, free WiFi

Grand Suite

  • City view
  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room

Minibar, desk, free WiFi

Deluxe Room

  • Sleeps 2
  • Free WiFi

View all photos for Executive Room

Minibar, desk, free WiFi

Executive Room

  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite

Minibar, desk, free WiFi

Junior Suite

  • Sleeps 3
  • Free WiFi

About the neighborhood

Batam is home to Batam City Hotel. Harbour Bay Ferry Terminal and Batam Centre are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Grand Batam Mall and Nagoya Hill Mall. Visit our Batam travel guide
Map
Komp. Penuin Centre Blok OB No. 1 -7, Batam, Batam Island, 29211

What's nearby

  • BCS Mall
    2 min walk - 0.1 miles
  • Grand Batam Mall
    3 min walk - 0.2 miles
  • Nagoya Hill Mall
    17 min walk - 0.9 miles
  • Batam Centre
    14 min drive - 6.5 miles
  • Batam Center Shopping Area
    14 min drive - 6.5 miles

Getting around

  • Batam Batu Besar (BTH-Hang Nadim)
    24 min drive

Restaurants

  • á2 Food Court
    3 min walk
  • Sea Food A2 (M-One Venue)
    5 min walk
  • Uncle Lim Kopitiam
    3 min walk
  • Lovina Inn Penuin
    3 min walk
  • Si Fang Yuan Dimsum
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • A restaurant

Restaurants on site

  • Edelweiss

Things to do

  • Gym
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Desk

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is Batam City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Batam City Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Batam City Hotel?

Check-out is at noon.

Does Batam City Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Batam City Hotel located?

Situated in Batam, this hotel is within a 15-minute walk of BCS Mall and Grand Batam Mall. Nagoya Hill Mall and Harbour Bay Ferry Terminal are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Batam City Hotel Reviews

7.6

Good

7.8

Cleanliness

8.0

Location

7.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 14 out of 61 reviews
Rating 8 - Good. 25 out of 61 reviews
Rating 6 - Okay. 17 out of 61 reviews
Rating 4 - Poor. 2 out of 61 reviews
Rating 2 - Terrible. 3 out of 61 reviews

Reviews

Verified

6/10 Okay

Mina

Disliked: Amenities
Location location location
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Henry

Liked: Staff & service
Disliked: Cleanliness
Very convenient to many eatery, shops, massage mall. The staff is very friendly and helpful. Stayed at Room 102. (1) Toilet floor mat is very stained (2) The kettle lid was damaged (3) Room entrance floor tile is very slipping Is our concern on the overall hotel hygiene and cleanliness. Hotel lobby renovation on going, not sure when is ending.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

DAHLIAH

Liked: Cleanliness, staff & service, amenities
Ok, acceptable
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice short getaway

Stayed at new wing of Batam City Hotel. Walking distance to most of the eateries I wanted to go to. Most importantly, it is just next to the massage parlour I enjoyed going to. BCS is just aright across the road after passing thru' a short lane. Of course if you are looking for a resort and beach experience, this is not the place.
Stayed 2 nights in Jun 2017
Verified

8/10 Good

Chee Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good except breakfast and no free gym and no Swimming pool. Breakfast too limited food type.
Stayed 2 nights in Jun 2017
Verified

4/10 Poor

Jacq

Liked: Room comfort
Disliked: Staff & service

Staff made mistake and put blame on guest

Indonesian friend brought friend and i to hotel check in, asked to wait n then i showed her online reservation details... I repeated request for 2 beds n late check out if possible. She then gave us room key, went to room but key card not working, had to call staff up n saw that room had a queen n a single bed. Did not think too much about it. Next morning received call in room that we were given wrong room n staff insisted we asked for 2 double beds as we had 3 people and that soecific room number n wanted to forfeit my deposit. I argued that they did not leave note in room when we were out to resolve issue after we came back as they said they tried calling room but no answer. After my argument that staff saw reservation details n yet accused me of asking for double beds n room number, manager told me then she will get staff to pay but that next time it will be charged. This accusation and attitudes of hotel front desk staff is totally unacceptable n left a very bad impression that even my indonesian friend said she will ask friends to not stay in this hotel as initially she thought we had a very nice room... Restaurant staff are friendly but definitely not the front desk staff as even as i checked out, the lady manager told me that next time the deposit will be forfeited if it happens again.... This is really bad bad staff attitude!!!!!
Verified

8/10 Good

Xeria

Liked: Staff & service, room comfort

Nice hotel near to BCS mall

Everything was good except for the water temperature for shower, the water can get very hot and very cold suddenly, so pls dont not put the shower near your body, test before you shower.
Verified

2/10 Terrible

usn sailor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

I have traveled to many countries and stayed at many hotels this is by far the worst hotel that i have ever stayed. And the service was horrendous. Lesson learned
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
nice room...good breakfast....good location...room spacious and cleaned...courteous hotel staff
Verified

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It a clean hotel

I am stay there few times, it good location and free shuttle one way.
Verified

8/10 Good

merry

Liked: Cleanliness, property conditions & facilities, room comfort

Not bad

Overall was good. Hot water heater not working
Verified

6/10 Okay

Bob

Good location to BSC Shopping mall

Ants on the table and wall. Other than that, everything else is average.
Verified

8/10 Good

YU HUI

Liked: Cleanliness, staff & service

2 days 1 night weekend stay in Batam

A short stay in this hotel for the weekend. The hotel provides free ferry pick-up to the hotel only. The driver is punctual and friendly. The check-in service is fast. The room is pretty good and clean but some amenities are missing -> bath, shampoo, bedroom slippers. We have to request from the reception. The bed is pretty comfy and the hotel is near the mall and lots of food court/shop houses. There is a wet market near the hotel too. Overall, a comfortable stay and I will visit this hotel again.
Verified

6/10 Okay

RADIYAH

Everything is ok, good location for shopping, foods and massages as all are within walking distance, accept for the room's toilet is not well clean with lots of brownish stain all over the floor and shower screens which is really a turn off for us.
Verified

6/10 Okay

Kok Siong

Liked: Cleanliness

A short stay

The room was OK for a night stay. Breakfast was not too bad. The only complaint is that the Towel looks very old and dirty. Fortunately, I brought my own towel.
Verified

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities

A Short Stay

The hotel looked new but I was given a Junior Suite where the air-con was not cold at all. They promptly changed another room for us. The room and toilet were clean. The shower was great, one normal size and another giant one over your head. The pillows were not great, very hard and high. We had to use the sofa cushions instead. The breakfast was ok. There were more food than what we would expect from a budget hotel. The hotel was near to BCS Mall and a few massage parlours and 20 min from Batam Ferry Terminal.
Verified

10/10 Excellent

PUI LAN PAZZY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Staty

Comfort stay. Good services. Only shower tempeture not easy to adjust. All things rallright.
Verified

8/10 Good

tezza

Liked: Property conditions & facilities, room comfort

new hotel good location weak housekeeping

can stay again forget the breakfast
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for short stay

Hotel is abt 5mins walk from BCS mall and there are shops selling food nearby. However the condition of the rooms are not very good..abit smelly and dirty. Service of the staff was good though.. Not recommended for fussy traveller but ok for short stay
Verified

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money and friendly

Friendly staff, prompt pick up, value for money, safe environment. Good environment for the price paid. My third stay at the hotel.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

It's a pleasent stay in this hotel. Overrall services were good.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr zu empfehlen

Nur eine Nacht aber super Hotel Sehr zentral fires Frühstück
Verified

6/10 Okay

bak ling

Disliked: Cleanliness, room comfort

value for money

Good location
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place to stay

Was great, but the hot/cold in the shower was too sensitive
Verified

8/10 Good

Sunarty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious rm n worth staying

Room is spacious