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Platinum Hotel & Casino, Bansko

Property class: 4

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Photo gallery for Platinum Hotel & Casino, Bansko

An indoor swimming pool with clear water, lounge chairs, and a television mounted on the ceiling. - Platinum Hotel & Casino, Bansko (Bansko)
A building with a prominent 'Platinum Casino' sign, wooden architecture, and a stone facade. - Platinum Hotel & Casino, Bansko (Bansko)
A spa area with lounge chairs, a pool, sauna, hammam, relaxation area, and steam bath. - Platinum Hotel & Casino, Bansko (Bansko)
A restaurant with multiple tables set for dining, featuring red upholstered chairs and white tablecloths. - Platinum Hotel & Casino, Bansko (Bansko)
A hotel room with a bed, a laptop, and a nightstand. - Platinum Hotel & Casino, Bansko (Bansko)
Close to Bansko Ski Resort, Platinum Hotel & Casino, Bansko provides a free breakfast buffet, a casino, and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, a free ski shuttle, and ski equipment rentals. Treat yourself to a manicure/pedicure, a facial, or a body treatment at the onsite spa. Be sure to enjoy international cuisine at one of the 3 on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant
  • Gym

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room, Balcony (Free WiFi & SPA access)

A hotel room with two beds, a desk, a chair, and a large tapestry on the wall.

Twin Room, Balcony (Free WiFi & SPA access)

  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Twin Room (Free WiFi & SPA access)

A hotel room with a desk, two beds, a large tapestry, and a view of the city.

Twin Room (Free WiFi & SPA access)

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (Free Wifi & Spa access )

A hotel room with a large bed, two nightstands, a sofa, and a coffee table.

Junior Suite (Free Wifi & Spa access )

  • 48 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Twin Room (Single Use)

A hotel room with a desk, two beds, a large tapestry, and a view of the city.

Twin Room (Single Use)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Twin Room, Balcony (Single Use)

A hotel room with two beds, a desk, a chair, and a large tapestry on the wall.

Twin Room, Balcony (Single Use)

  • Sleeps 2
  • 1 Twin Bed

About the neighborhood

Located in Bansko, Platinum Hotel & Casino, Bansko is in the mountains and in a national park. Velyanov’s House and House Museum of Neofit Rilski are local landmarks, and some of the area's activities can be experienced at Bansko Ski Resort and Ice Rink Bansko. Spend some time exploring the area's activities, including snowboarding and skiing. Visit our Bansko travel guide
Map
9 Georgi Nastev Street, Bansko, 2770

What's nearby

  • Bansko Ski Resort
    5 min walk - 0.3 miles
  • Vihren
    12 min walk - 0.7 miles
  • Bansko Gondola Lift
    12 min walk - 0.7 miles
  • Museum of Otets Paisii Hilendarski
    13 min walk - 0.7 miles
  • Holy Trinity Church
    20 min walk - 1.1 miles

Restaurants

  • STATION Bansko “Coffee & Snacks made with love”
    6 min walk
  • Ginger
    5 min walk
  • Kempinski Hotel Grand Arena The Gallery Restaurant
    8 min walk
  • The House
    4 min walk
  • Pilay - Fried Chicken
    3 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Free casino shuttle
  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Kosher restaurant

Things to do

  • 15 gaming tables
  • 70 slot machines
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Casino (6,458 square feet of space)
  • Children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • Table tennis

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: EUR 80
  • New Year's Eve (December 31) Gala Dinner per child: EUR 40 (from 2 to 11 years old)
  • A tax is imposed by the city: EUR 1.02 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 90 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Does Platinum Hotel & Casino, Bansko have a pool?

Yes, this property has an indoor pool.

Is Platinum Hotel & Casino, Bansko pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Platinum Hotel & Casino, Bansko?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Platinum Hotel & Casino, Bansko?

Check-out is at noon.

Does Platinum Hotel & Casino, Bansko provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 90 per vehicle applies.

Where is Platinum Hotel & Casino, Bansko located?

Offering ski-in/ski-out access, this hotel in Bansko is in the mountains, within a 10-minute walk of Ice Rink Bansko and Bansko Ski Resort, and close to winter activities such as cross-country skiing. Bansko Gondola Lift and Baby Drag Ski Lift are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Platinum Hotel & Casino, Bansko Reviews

7.4

Good

6.4

Cleanliness

8.2

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 2 out of 15 reviews
Rating 8 - Good. 9 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 1 out of 15 reviews
Rating 2 - Terrible. 1 out of 15 reviews

Reviews

Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t confirmed the one of the two rooms that I booked. They say they didn’t cooperate with ebookers. I have to argue for one hour to give me my second room.
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort

Ευχάριστη διαμονη

Εξυπηρετικοτατο και ευγενέστατο προσωπικό. Ωραίος μπουφές. Ικανοποιητικό σπα. Σχετικά κοντά στη γόνδολα με τα πόδια.
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

never again there

almost all turists were Israelis so no pork meat in the hotel pool 1.6 meters even keel so shorter people need help guys speaking too loud during the night,knocking the doors randomly there are other nations in this world-respect please
Verified review

2/10 Terrible

Disliked: Staff & service

Terrible hotel

This was one of worst hotels I stayed in, the staff were so rude in general, the food was always cold, terrible selection no cereals even at breakfast Lifts are so so slow terrible No childcare facilities only a small poky playroom I would not recommend this hotel as it was a stressful experience
Stayed 5 nights in Dec 2017
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities

Μπανάκι σκι

Καλό ξενοδοχείο με ζέστη πισίνα και Σχετικά Καλό φαγητο
Stayed 3 nights in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badet trenger oppussing. Veier er brøytet for snø, men ikke fortau. Parkeringsplassene kunne også vært bedre brøytet.
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

ΚΑΛΟ ΚΑΙ ΟΙΚΟΝΟΜΙΚΟ

Πολυ καλο νalue for money
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

A bit run down hotel but OK for the money

Property is a bit run down. Needs renovation. But overall OK.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War insgesamt ein toller Aufenthalt, Preis Leistungs Verhältnis des Hotels ist einmalig. Auf jeden Fall eine Reise wert!
Verified review

8/10 Good

Liked: Staff & service, room comfort
Overall good experience. The rooms need a fresh paint and some renovation. Hotel staff were very kind.
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Verified review

8/10 Good

Liked: Staff & service