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Kempinski Hotel Grand Arena

5.0 star property
Luxurious slopeside hotel with 3 restaurants

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Photo gallery for Kempinski Hotel Grand Arena

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
Poolside bar
2 bars/lounges, poolside bar
Reception
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Parking available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Mountain View

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Twin Beds, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, City View

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Pirin Street 96, Bansko, 2770

What's nearby

  • Bansko Ski Resort - 1 min walk - 0.0 miles
  • Bansko Gondola Lift - 5 min walk - 0.3 miles
  • Vihren - 7 min walk - 0.4 miles
  • Holy Trinity Church - 2 min drive - 1.2 miles
  • Ski Bansko - 17 min drive - 5.3 miles

Getting around

  • Sofia Airport (SOF) - 140 min drive

Restaurants

  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk
  • ‪The Log House (Дървената Къща) - ‬5 min walk
  • ‪The House - ‬5 min walk
  • ‪Ginger - ‬3 min walk
  • ‪Victoria - ‬1 min walk

About this property

Kempinski Hotel Grand Arena

Luxury eco-certified hotel in a shopping district
Consider a stay at Kempinski Hotel Grand Arena and take advantage of a free breakfast buffet, a poolside bar, and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, downhill skiing, and a ski shuttle. Treat yourself to a massage, a body treatment, or aromatherapy at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like archery and hiking/biking. Free in-room WiFi is available to all guests, along with designer stores on site and 2 coffee shops/cafes.
You'll also find perks like:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and a lifeguard on site
  • Bike rentals, an outdoor tennis court, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and ATM/banking services
  • Massage treatment rooms, free newspapers, and meeting rooms
Room features
All 123 rooms include comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, deep soaking tubs, and hair dryers
  • LCD TVs with cable channels
  • Wardrobes/closets, balconies, and childcare services

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Self parking on site (EUR 5 per day)
  • Valet parking on site (EUR 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Come Prima Restaurant
  • Gallery Restaurant
  • Sushi Bar and Teppanyaki

Things to do

  • 24-hour gym
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Downhill skiing
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,691 square feet of conference space
  • 4 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Lifeguards
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from April 13 2025 to May 22 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 22 lbs per pet
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.23 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 180 per person (one-way)
  • Self parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from June to October
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Arena Grand Hotel
Grand Arena Hotel
Grand Hotel Arena
Hotel Grand Arena
Kempinski Grand Arena
Kempinski Grand Arena Bansko
Kempinski Grand Arena Hotel
Kempinski Grand Hotel Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Kempinski Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel Bansko

Frequently asked questions

Does Kempinski Hotel Grand Arena have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool. Pool access is from 9:00 AM–9:00 PM.

Is Kempinski Hotel Grand Arena pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 20 per pet, per night. A cleaning fee of EUR 25 also applies. Service animals are exempt from fees.

How much is parking at Kempinski Hotel Grand Arena?

Self parking is available for EUR 5 per day. Valet parking is available for EUR 10 per day.

What time is check-in at Kempinski Hotel Grand Arena?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Kempinski Hotel Grand Arena?

Check-out is at noon.

Does Kempinski Hotel Grand Arena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 180 per person applies.

Where is Kempinski Hotel Grand Arena located?

Located in the mountains, this ski-in/ski-out hotel in Bansko is within a 5-minute walk of Bansko Ski Resort and Bansko Gondola Lift and close to winter sports such as skiing lessons and snowshoeing. SkiBansko by Traventuria and Vihren are also within 10 minutes.

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Kempinski Hotel Grand Arena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 232 out of 301 reviews
Rating 8 - Good. 53 out of 301 reviews
Rating 6 - Okay. 11 out of 301 reviews
Rating 4 - Poor. 2 out of 301 reviews
Rating 2 - Terrible. 3 out of 301 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

great resort
Stayed 3 nights in Jul 2024

10/10

Very well presented hotel with great facilities and good access to town and mountain.
Stayed 2 nights in Jun 2024

10/10

Spa was nice
Stayed 1 night in Dec 2024

10/10

Great stay, everything was perfect!
Stayed 3 nights in Mar 2024

8/10

Great location and lovely staff.
Stayed 6 nights in Jan 2024

10/10

Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
Stayed 1 night in Sep 2024

10/10

It was a great vacation
Stayed 5 nights in Feb 2024

10/10

Great stay and amazing location. I would definitely return again.
Stayed 3 nights in Jan 2024

8/10

Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
Stayed 6 nights in Feb 2025

10/10

Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Stayed 5 nights in Jan 2024

10/10

Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.
Stayed 7 nights in Feb 2023

10/10

Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.
Stayed 1 night in Dec 2024

10/10

The best customer service ever!
Stayed 3 nights in Jul 2022

6/10

The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.
Stayed 1 night in Jul 2022

10/10

We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
Stayed 4 nights in Feb 2024

10/10

Stayed 5 nights in Apr 2025

10/10

Stayed 6 nights in Feb 2025

10/10

Stayed 5 nights in Feb 2025

10/10

Stayed 3 nights in Feb 2025

10/10

Stayed 4 nights in Feb 2025

8/10

Konum çok iyi, otel çalışanları ilgili ve nazik, temiz, kahvalti yeterli. Yatakları daha rahat olabilir.
Stayed 6 nights in Jan 2025

10/10

Stayed 6 nights in Jan 2025

8/10

Stayed 6 nights in Jan 2025

10/10

Stayed 5 nights in Jan 2025

8/10

Stayed 4 nights in Dec 2024