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Novotel Bangkok Sukhumvit 20

4.5 star property
Travelers can cool off in the outdoor pool with sun loungers at this Bangkok hotel where international dining options and first-rate amenities await

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Photo gallery for Novotel Bangkok Sukhumvit 20

3 bars/lounges, rooftop bar - Novotel Bangkok Sukhumvit 20 (Bangkok)
2 restaurants, breakfast, lunch, dinner served; international cuisine - Novotel Bangkok Sukhumvit 20 (Bangkok)
Minibar, in-room safe, desk, laptop workspace - Novotel Bangkok Sukhumvit 20 (Bangkok)
Minibar, in-room safe, desk, laptop workspace - Novotel Bangkok Sukhumvit 20 (Bangkok)
Outdoor pool, pool umbrellas, sun loungers - Novotel Bangkok Sukhumvit 20 (Bangkok)
Novotel Bangkok Sukhumvit 20 is steps from Terminal 21 Mall. Relax at the outdoor pool, children's pool, or rooftop terrace. Enjoy two on-site restaurants with international cuisine, free in-room WiFi, and an airport shuttle for convenience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds (High Floor)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Family Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(33 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, City View

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Shower/tub combination
Bathrobes
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Located in Sukhumvit, a neighborhood in Bangkok, Novotel Bangkok Sukhumvit 20 is in a shopping district and near a metro station. Travelers who have shopping on the agenda can visit EmQuartier and Terminal 21 Shopping Mall. Embassy of India and Siam Paragon Mall are two other places to visit that come recommended.
Visit our Bangkok travel guideOpens in a new window
Map
19/9 Sukhumvit 20 Klong Toey 10110, Bangkok, Bangkok (province), 10110

What's nearby

  • EmSphere Shopping Center - 2 min walk - 0.1 miles
  • EmQuartier - 5 min walk - 0.3 miles
  • Emporium - 5 min walk - 0.3 miles
  • Soi Cowboy - 7 min walk - 0.4 miles
  • Terminal 21 Shopping Mall - 10 min walk - 0.6 miles

Getting around

  • Bangkok Makkasan Station - 5 min drive
  • Asok BTS Station - 9 min walk
  • Suvarnabhumi Intl. Airport (BKK) - 36 min drive

Restaurants

  • ‪Novotel Food Exchange - ‬1 min walk
  • ‪ท่งหลี (Tong Lee) - ‬1 min walk
  • ‪The Deck - ‬1 min walk
  • ‪Hangover - ‬8 min walk
  • ‪Saras - ‬1 min walk

About this property

Novotel Bangkok Sukhumvit 20

Luxury family-friendly hotel near Terminal 21 Shopping Mall
Located close to EmQuartier and Embassy of India, Novotel Bangkok Sukhumvit 20 provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to 3 bars and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a free area shuttle, and express check-out
  • Babysitting (surcharge), multilingual staff, and outdoor furniture
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 244 rooms include comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • 42-inch LCD TVs with satellite channels
  • Wardrobes/closets, mini fridges, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 800 m
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 530 for adults and THB 265 for children
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Food Exchange
  • Gourmet Bar
  • Pool Bar
  • Sky on 20

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Outdoor pool

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 6,889 square feet of conference space

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 25 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1530.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 530 for adults and THB 265 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1530.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Bangkok Sukhumvit 20 Opening June 2016 Hotel
Novotel 20 Opening June 2016 Hotel
Novotel Bangkok Sukhumvit 20 Opening June 2016
Novotel 20 Opening June 2016
Novotel Bangkok Sukhumvit 20 Hotel
Novotel 20 Hotel
Novotel 20
Novotel Bangkok Sukhumvit 20 (Opening June 2016)

Frequently asked questions

Does Novotel Bangkok Sukhumvit 20 have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Novotel Bangkok Sukhumvit 20 pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Novotel Bangkok Sukhumvit 20?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Bangkok Sukhumvit 20?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Novotel Bangkok Sukhumvit 20 provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1600 per vehicle applies.

Where is Novotel Bangkok Sukhumvit 20 located?

This family-friendly Bangkok hotel is located in a shopping district, within a 15-minute walk of Terminal 21 Shopping Mall, EmQuartier, and Embassy of India. Bumrungrad Hospital and Siam Paragon Mall are also within 3 mi (5 km). Asok BTS Station is 9 minutes by foot and Sukhumvit Station is 12 minutes.

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Reviews

Novotel Bangkok Sukhumvit 20 Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 624 out of 1001 reviews
Rating 8 - Good. 275 out of 1001 reviews
Rating 6 - Okay. 67 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

Reviews

10/10 Excellent

Taran

Liked: Cleanliness, amenities, property conditions & facilities
Really nice, comfortable room. Friendly staff and helpful early access to amenities like pool and showers before room was ready
Stayed 3 nights in Dec 2025

10/10 Excellent

Kiyomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is awesome!
Stayed 10 nights in Dec 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was perfect- spacious, clean and comfortable. The staff was very helpful when booking attractions or experiences for us, everyone was very nice and warm. We spent Christmas there and the lobby was decorated with a Christmas tree among other little details. Breakfast was delicious. The sky bar has a gorgeous view with great cocktails. It felt like we were at a 5 star hotel. We would 100% stay here again!
Stayed 3 nights in Dec 2025

8/10 Good

Nemir

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility with good location
Stayed 2 nights in Nov 2025

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the hotel atmosphere was excellent
Stayed 3 nights in Oct 2025

10/10 Excellent

Joo San

Liked: Cleanliness, amenities, property conditions & facilities
The service was great. Room is clean and they even took the effort to do deco for birthday. Rooftop bar is nice too. Many options for breakfast buffet.
Stayed 3 nights in Nov 2025

10/10 Excellent

MAHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing service
Stayed 3 nights in Oct 2025

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel situated in a good location.
Stayed 6 nights in Jul 2025

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay , very nice hotel in great location. Very clean , great staff.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tenzin

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, nice staff, and amazing amenities.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , breakfast , spa , pool ( to cool off in ) and roof top bar were all excellent. Comfy bed and helpful staff . Would stay here again
Stayed 4 nights in May 2025

10/10 Excellent

Mansoor

Liked: Amenities
Staff were exceptional, Room was Large and clean, very comfortable bed.
Stayed 4 nights in May 2025

8/10 Good

CHUL

Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel is perfect. It is quiet and nice. However, I wish the staff were more friendly.
Stayed 5 nights in Jul 2025

8/10 Good

Warren

Liked: Amenities
Lovely Hotel in great area. Breakfast for our 3 night stay was just perfect.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
The property was in a great location. Convenient and walkable to all attractions
Stayed 5 nights in Apr 2025

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Bangkok.

Spacious, clean and great service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in sukhumvit, super attentive staff, clean rooms, & great service/amenities
Stayed 1 night in Apr 2025

8/10 Good

rikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel. Enjoyed our stay
Stayed 7 nights in Aug 2024

8/10 Good

Danny

Liked: Cleanliness, amenities
Very good location. The staff was helpful and friendly. I enjoyed my stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Amenities, property conditions & facilities
Had a great stay. Quiet room and comfortable beds!
Stayed 3 nights in Dec 2024

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and nice Hotel in great Location.
Stayed 1 night in Aug 2024

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 2 nights as i wanted to enjoy the crab madness sunday buffet. This was advertised having Alaskan king crab legs. Yes they did have the said crab but no legs just the small joints of the legs. Very disappointing buffett. The staff were magnificent hotel was adequate but unfortunately id not be staying here again down to the sunday buffet
Stayed 1 night in Sep 2025

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying there for the past 8 years and it’s always been great
Stayed 8 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay Paid for a upgrade to lounge access, imo worth the money Clean and new hotel Friendly staff Good location Nice pool
Stayed 2 nights in Dec 2024

10/10 Excellent

sataporn

Liked: Amenities
Nice hotel staff very friendly and helpful
Stayed 10 nights in Nov 2024