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Otter Hotel

4.0 star property
Hotel in Banff with 2 hot tubs and a restaurant

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Photo gallery for Otter Hotel

Rooftop pool - Otter Hotel (Banff)
Mountain View King Suite | In-room safe, free WiFi, bed sheets - Otter Hotel (Banff)
Lobby sitting area - Otter Hotel (Banff)
Breakfast and dinner served - Otter Hotel (Banff)
Rooftop pool - Otter Hotel (Banff)
A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(35 reviews)

Highlights

Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
Hair dryer
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(26 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Rainfall showerhead
Bathrobes
Hair dryer
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Rainfall showerhead
Bathrobes
Hair dryer
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Rainfall showerhead
Bathrobes
Hair dryer
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Private bathroom
Rainfall showerhead
Bathrobes
Hair dryer
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Located in Uptown District, a neighborhood in Banff, Otter Hotel is in the mountains and in a national park. Fairmont Banff Springs Bowling Centre and Banff Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Upper Hot Springs and Banff National Park. Victoria Glacier and Banff Park Museum are also worth visiting. Explore all the area has to offer with mountain biking and hiking/biking trails. Visit our Banff travel guide
Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park showing a lake or waterhole, landscape views and railway items
    Banff National Park
    1 min walk - 0.0 miles
  • Banff_VictoriaGlacier_553248621532864053_05
    Victoria Glacier
    6 min walk - 0.4 miles
  • Iconic Morant's Curve, Banff National Park, Alberta Canada
    Banff National Park Information Centre
    16 min walk - 0.9 miles
  • Banff_BanffNationsLuxtonMuseum_6072227_06
    Banff Lake Louise Tourism Bureau
    18 min walk - 1.0 mile
  • EyeEm Custom Shoots Q4 2018
    Banff Centre for Arts and Creativity
    18 min walk - 1.0 mile

Getting around

  • Banff Station
    20 min walk
  • Calgary International Airport (YYC)
    93 min drive

Restaurants

  • A&W Canada
    2 min walk
  • The Canadian Brewhouse
    17 min walk
  • Good Earth Coffeehouse
    16 min walk
  • PARK Distillery Restaurant + Bar
    18 min walk
  • The Old Spaghetti Factory
    18 min walk

About this property

Otter Hotel

Upscale hotel near Fairmont Banff Springs Bowling Centre
A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self parking
  • An electric car charging station, an elevator, and smoke-free premises
  • A 24-hour front desk, multilingual staff, and luggage storage
Room features
All 174 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • 50-inch TVs with cable channels
  • Refrigerators, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Otter Hotel?

Check-out is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mi (2 km) of Victoria Glacier and Banff Lake Louise Tourism Bureau. Surprise Corner and Banff National Park Information Centre are also within 1 mi (2 km). Banff Station is 20 minutes by foot.

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Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1124 out of 1412 reviews
Rating 8 - Good. 187 out of 1412 reviews
Rating 6 - Okay. 68 out of 1412 reviews
Rating 4 - Poor. 17 out of 1412 reviews
Rating 2 - Terrible. 16 out of 1412 reviews

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
Clean room Lots of amenities Good location Easy to get to town Great food
Stayed 1 night in Jan 2026

8/10 Good

Mutlu

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , clean rooms.
Stayed 1 night in Dec 2025

8/10 Good

Melanie

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful hotel loved the hot pools
Stayed 2 nights in Jan 2026

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities
The room, amenities and location are perfect! Check in and check out was easy.
Stayed 1 night in Jan 2026

10/10 Excellent

Keara

Liked: Cleanliness, amenities, property conditions & facilities
Great room and service from staff!
Stayed 3 nights in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, good location.
Stayed 1 night in Jan 2026

10/10 Excellent

Nicholas Foster

Liked: Cleanliness, amenities, property conditions & facilities
Was very functional very clean, staff were super nice and respectful helpful kind a little bit out of town but I enjoyed the walk. Definitely recommend beautiful place to stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kellie

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is gorgeous! Rooms are nice and spacious, very clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel was perfect. The heated pools and sauna were incredible after a long day snowboarding. Banff is the best and Hotel Otter makes you feel at home
Stayed 4 nights in Jan 2026

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Easy access to downtown and transportation provided! Hot tub and other amenities were great!
Stayed 3 nights in Jan 2026

10/10 Excellent

Travis

Clean rooms, staff were extremely helpfully met the owner super down to Earth wonderful guy. Hot pool was super relaxing!
Stayed 2 nights in Jan 2026

10/10 Excellent

Karen Kayle

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is really pristine, check-in was fast and smooth.
Stayed 1 night in Jan 2026

10/10 Excellent

Alessia

Liked: Cleanliness, amenities
amazing restaurant, clean room, amazing views & loved the hot tub!
Stayed 3 nights in Jan 2026

10/10 Excellent

Chase

Liked: Cleanliness, amenities, property conditions & facilities
Great service, great room and vibes
Stayed 4 nights in Jan 2026

10/10 Excellent

Kristel

Liked: Cleanliness, amenities, property conditions & facilities
Everything we had asked the staff for they accommodated.
Stayed 1 night in Jan 2026

10/10 Excellent

Jevonnie

Liked: Cleanliness, amenities, property conditions & facilities
spotless & very accommodating. loved this hotel so much
Stayed 3 nights in Jan 2026

10/10 Excellent

Micheline

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Outdoor spa/patio sauna was amazing on the roof top! Complimentary coffee was delicious!
Stayed 1 night in Jan 2026

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
All staff we encountered including housekeeping were friendly and helpful. The room and entire facility was clean and modern.
Stayed 2 nights in Jan 2026

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hot pool !
Stayed 4 nights in Jan 2026

10/10 Excellent

Karlee Johnson

Liked: Cleanliness, amenities, property conditions & facilities
Room was the perfect. Staff was friendly and accommodating. View was incredible. Bedding so comfortable. Would definitely stay here again!
Stayed 3 nights in Jan 2026

10/10 Excellent

Braden

Liked: Cleanliness, amenities, property conditions & facilities
Great modern resort. Heated pools and sauna are a treat
Stayed 2 nights in Jan 2026

10/10 Excellent

Garrett

Liked: Cleanliness, amenities, property conditions & facilities
The hotel 🏨 it self was perfect for us , the room was super clean 👌 the employees were very helpful 👌 the hottube and the sauna 👌 was amazing 👏 thank you for making our stay memorable 😀
Stayed 2 nights in Jan 2026

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous hotel! The rooms were stunning. The views were amazing! And the hot tub and sauna were incredible. I will definitely be back!!
Stayed 1 night in Jan 2026

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
Beautiful hotel, amenities & location in Banff. The in room coffee & bus passes were a lovely extra!
Stayed 2 nights in Nov 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff and amazing views from the hot tub
Stayed 1 night in Dec 2025