See all properties

Otter Hotel

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool - Otter Hotel (Banff)
Creator video - submitted by yakeandmarie
Mountain View King Suite | In-room safe, free WiFi, bed sheets - Otter Hotel (Banff)
Lobby sitting area - Otter Hotel (Banff)
Rooftop pool - Otter Hotel (Banff)
Luxury
4.0 star property
9.4

Exceptional

Mountain retreat with rooftop fires

Panoramic mountain vistas frame the rooftop hot tub, with heated floors and ambient fire pits. Guests can retreat to the rustic lobby fireplace after soaking. The on-site Good Folk restaurant serves sophisticated dishes while attentive staff provide personalized welcome touches.

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(41 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(17 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King | In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Uptown District, a neighborhood in Banff, Otter Hotel is in the mountains and in a national park. Fairmont Banff Springs Bowling Centre and Banff Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Upper Hot Springs and Lake Minnewanka. Victoria Glacier and Banff Park Museum are also worth visiting. Explore all the area has to offer with mountain biking and hiking/biking trails. Visit our Banff travel guide
Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park
    Banff National Park
    1 min walk - 0.0 miles
  • Banff_VictoriaGlacier_553248621532864053_05
    Victoria Glacier
    6 min walk - 0.4 miles
  • Iconic Morant's Curve, Banff National Park, Alberta Canada
    Banff National Park Information Centre
    16 min walk - 0.9 miles
  • Banff_BanffNationsLuxtonMuseum_6072227_06
    Banff Lake Louise Tourism Bureau
    18 min walk - 1.0 mile
  • EyeEm Custom Shoots Q4 2018
    Banff Centre for Arts and Creativity
    18 min walk - 1.0 mile

Getting around

  • Banff Station
    20 min walk
  • Calgary International Airport (YYC)
    93 min drive

Restaurants

  • The Canadian Brewhouse
    17 min walk
  • The Old Spaghetti Factory
    18 min walk
  • A&W Canada
    2 min walk
  • PARK Distillery Restaurant + Bar
    18 min walk
  • Shoku Izakaya
    20 min walk

About this property

Otter Hotel

Upscale hotel near Banff Centre for Arts and Creativity
A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self parking
  • An electric car charging station, multilingual staff, and a 24-hour front desk
  • Smoke-free premises, an elevator, and luggage storage
Room features
All 174 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with hair dryers
  • 50-inch TVs with cable channels
  • Refrigerators, electric kettles, and heating

Similar properties

Rooftop pool
Hotel Canoe and Suites
Uptown District
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 2,488 reviews
Hotel Canoe and Suites
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Otter Hotel?

Check-out is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mi (2 km) of Victoria Glacier, Banff Lake Louise Tourism Bureau, and Banff National Park Information Centre. Banff Centre for Arts and Creativity and Surprise Corner are also within 1 mi (2 km). Banff Station is 20 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Otter Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1413 out of 1779 reviews
Rating 8 - Good. 233 out of 1779 reviews
Rating 6 - Okay. 92 out of 1779 reviews
Rating 4 - Poor. 24 out of 1779 reviews
Rating 2 - Terrible. 17 out of 1779 reviews

Reviews

Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful. Loved the rooms, views, hot tub, restaurant, and staff was helpful!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, great location, affiliated restaurants were some of our favorites
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time, clean, gorgeous outdoor area, free bus pass. We can't wait to stay here again!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.. Hot tubs were spacious
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub and rooms
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Arshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Loved the hot tub
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Made for an enjoyable experience in Banff.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, easy parking access
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Ehud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect hotel, great design, great service easy to get to the ski resorts highly reccomended
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
My parents loved it. Property was clean and staff was very helpful
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice, the outdoor hot tubs awesome
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful rooms amazing hot tubs
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was nice being underground. Hotel is very clean and nice!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed ourselves. Very clean place and staff was good .
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub is awesome!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Prathamesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, spacious & ski slopes were easy to access through Roam transit.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We loved the restaurant too. The room we got was quite small though…it was tight with our luggage in there
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful aesthetic, great food in restaurants, loved the rooftop hot pools.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room and staff. Heated pool was great for the kids!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern and good. Staff was super friendly and helpful. A nice touch with the great coffee and tea for the rooms. The hot tub area outside was great. We were in room C-278
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Romir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, very clean.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time with my lady. Place was clean relaxing, will be coming back here
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean , staff extremely helpful and sudden sally food was amazing and excellent servers .
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Rondi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with a boutique feel. The staff were incredibly friendly and helpful, the property was clean and the amenities were fantastic. Loved the little details like personalized tea and coffee upon check-in. I would 100% stay there again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lawerence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the otter and the canoe. Everyone is always ao friendly and helpful and the bus passes and schedule for shuttles provided is so helpful and so easily accessible. Banff is my favourite place in Canada to be
Stayed 2 nights in Apr 2026