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Otter Hotel

4.0 star property
Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity

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Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Mountain view
Lobby
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

Highlights

Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
Hair dryer
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Mountain View King Suite

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • Mountain view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior King Suite

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 16 min walk - 0.9 miles
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile
  • Tunnel Mountain - 7 min drive - 0.9 miles
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 1.9 miles

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

Upscale hotel near Banff Centre for Arts and Creativity
A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self parking
  • An electric car charging station, multilingual staff, and a 24-hour front desk
  • Smoke-free premises, an elevator, and luggage storage
Room features
All 174 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • 50-inch TVs with cable channels
  • Refrigerators, electric kettles, and heating

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much is parking at Otter Hotel?

Self parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Otter Hotel?

Check-out is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mi (2 km) of Victoria Glacier, Banff National Park Information Centre, and Banff Lake Louise Tourism Bureau. Banff Centre for Arts and Creativity and Surprise Corner are also within 1 mi (2 km). Banff Station is 20 minutes by foot.

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Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 345 out of 438 reviews
Rating 8 - Good. 61 out of 438 reviews
Rating 6 - Okay. 22 out of 438 reviews
Rating 4 - Poor. 5 out of 438 reviews
Rating 2 - Terrible. 5 out of 438 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay & location!
Stayed 2 nights in May 2025

10/10 Excellent

Ma Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great and memorable stay!!!
Stayed 2 nights in May 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Room very clean, and in hotel restaurant turned out to be be the best bites in town.
Stayed 3 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was very helpful in planning our stay and had lots of great recommendations. Hotel was clean and quiet, and the restaurant made the best breakfast I've ever had.
Stayed 1 night in Jun 2025

10/10 Excellent

consuelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing: the food, staff, convenience of everything, the size of the rooms, and so much more. Would definitely stay there again.
Stayed 5 nights in May 2025

10/10 Excellent

Anup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed property - friendly and courteous staff- great food - convenient location - excellent facility.
Stayed 4 nights in May 2025

10/10 Excellent

Tony

Liked: Cleanliness, property conditions & facilities
Lovely newer hotel with a great restaurant and superior service.
Stayed 2 nights in May 2025

8/10 Good

Cyle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hot tub area and the food is great at both locations
Stayed 2 nights in May 2025

10/10 Excellent

Bindu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very relaxing.
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for relaxing with your family
Stayed 3 nights in Apr 2025

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful staff! Had a great stay and will be back!
Stayed 1 night in May 2025

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and friendly professional staff. Restaurant is excellent. The chef is wonderful
Stayed 2 nights in Jun 2025

10/10 Excellent

Kamran

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay. Beautiful, super helpful staff, great location, amazing restaurant. What was notable is that the hotel had bear spray they lent us at no cost for our hikes and they provided passes for the bus to get around town (making it so easy to jump right into exploring!).
Stayed 3 nights in May 2025

10/10 Excellent

Jieqiong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Asad

Liked: Cleanliness, amenities, property conditions & facilities
It’s a pleasant hotel with Cabin vibes but full hotel amenities. Staff was great and the property was clean.
Stayed 1 night in May 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with a fantastic and relaxing hot tub. The hot tub gave you a view of the surrounding mountains m
Stayed 3 nights in Jun 2025

8/10 Good

Evelin

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, located at the end of the town. Staff mostly friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Virginia

Liked: Amenities
Beautiful boutique hotel!
Stayed 1 night in Apr 2025

10/10 Excellent

Vivek

Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful property
Stayed 2 nights in May 2025

10/10 Excellent

Silvana

Liked: Cleanliness, property conditions & facilities
Great stay!
Stayed 5 nights in Mar 2025

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel with an outstanding atmosphere.
Stayed 2 nights in May 2025

10/10 Excellent

Landen

Liked: Staff & service, amenities
The mountain view was very nice!
Stayed 2 nights in May 2025

10/10 Excellent

Philip Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hot pool and room is modern combined with a mountain lodge feel.
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here so much and can’t wait to return!
Stayed 5 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be a good place To stay
Stayed 1 night in Apr 2025