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Otter Hotel

4.0 star property
Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity

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Photo gallery for Otter Hotel

Relax in a serene hot tub surrounded by breathtaking mountain views.
Enjoy breathtaking views of the surrounding mountains from this room's large window.
Cozy seating area with a stone fireplace, wooden bench, and potted plant.
Relax in a serene outdoor space with a fire pit, sofa, and chairs, surrounded by breathtaking mountain views.
Enjoy dining at this stylish restaurant with a long table set for meals, flanked by comfortable chairs, and a bar area offering a selection of beverages.

Popular amenities

  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Bathrobes
Rainfall showerhead
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Bathrobes
Rainfall showerhead
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

8.8 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Bathrobes
Rainfall showerhead
Hair dryer
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Bathrobes
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Mountain View King Suite

8.6 out of 10
Excellent
(7 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Bathrobes
Rainfall showerhead
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Bathrobes
Rainfall showerhead
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Bathrobes
Rainfall showerhead
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile
  • Tunnel Mountain - 7 min drive - 0.9 miles
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 1.9 miles

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

Upscale hotel near Banff Centre for Arts and Creativity
A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self parking
  • An electric car charging station, luggage storage, and a 24-hour front desk
  • An elevator, multilingual staff, and smoke-free premises
Room features
All 174 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • 50-inch TVs with cable channels
  • Refrigerators, electric kettles, and heating

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much is parking at Otter Hotel?

Self parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Otter Hotel?

Check-out is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mi (2 km) of Victoria Glacier, Banff Lake Louise Tourism Bureau, and Banff National Park Information Centre. Banff Centre for Arts and Creativity and Surprise Corner are also within 1 mi (2 km). Banff Station is 20 minutes by foot.

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Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 463 out of 591 reviews
Rating 8 - Good. 83 out of 591 reviews
Rating 6 - Okay. 32 out of 591 reviews
Rating 4 - Poor. 5 out of 591 reviews
Rating 2 - Terrible. 8 out of 591 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Grayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, very relaxing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Shiran

Great stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Klara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice hotel to stay, would recommend
Stayed 7 nights in May 2025

10/10 Excellent

Kyla

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Jun 2025

10/10 Excellent

Zhemin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in May 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay calm
Stayed 1 night in Jul 2025

10/10 Excellent

Jianfu

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great location, and great service
Stayed 3 nights in Jul 2025

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Staff were great, room was very clean.
Stayed 1 night in Jul 2025

10/10 Excellent

NORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, accessible and nice staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Olufunmilayo Yetunde

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great location
Stayed 2 nights in Jun 2025

10/10 Excellent

CHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, and beds are comfortable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with great ambiance and views. Great service in rooms and restaurants both at the Otter Hotel and Canoe Hotel next door.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Great service, amazing views, clean rooms
Stayed 2 nights in Jul 2025

8/10 Good

saad

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place, very convenient to public transportation, friendly staff, good amenities specially the sauna and jacuzzi.
Stayed 4 nights in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Stunning hotel, beautiful hot tubs over looking the main street. On site restaurant (good folk) was delicious! I would 100% recommend this hotel!
Stayed 2 nights in Jul 2025

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Very clean and well kept property. Would definitely visit again!
Stayed 2 nights in Jun 2025

10/10 Excellent

Rosish

Liked: Cleanliness, staff & service, property conditions & facilities
walkable distance from banff downtown (~15min) but the hotel provides unlimited bus pass
Stayed 2 nights in Jul 2025

10/10 Excellent

Prabhjot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of the most beautiful scenery in the world
Stayed 2 nights in Jun 2025

10/10 Excellent

Talha

Liked: Cleanliness, amenities, property conditions & facilities
The property was very well managed and staff was courteous and responsive.
Stayed 5 nights in Jul 2025

10/10 Excellent

Lauren

Liked: Amenities
The best place I’ve stayed at yet! Will be back for sure
Stayed 1 night in Jul 2025

10/10 Excellent

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly upon arrival even offered some good hikes nearby and what we should expect. Loved the spacious room and being able to see a view from our porch. Loved being able to walk downstairs to dinner and the beetroot cheesecake was amazing!!
Stayed 2 nights in May 2025

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near the mountains, very friendly staff, nice hot pool. Expensive.
Stayed 3 nights in Jun 2025

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a very clean new area, close to shopping and transit services
Stayed 1 night in Jul 2025

10/10 Excellent

Vineeta

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, well maintained, nice friendly front desk staff, great coffee.
Stayed 4 nights in Jun 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay & location!
Stayed 2 nights in May 2025