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Otter Hotel

4.0 star property

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Photo gallery for Otter Hotel

Rooftop pool - Otter Hotel (Banff)
Creator video - submitted by yakeandmarie
Mountain View King Suite | In-room safe, free WiFi, bed sheets - Otter Hotel (Banff)
Lobby sitting area - Otter Hotel (Banff)
Breakfast and dinner served - Otter Hotel (Banff)
Close to Tunnel Mountain and Banff Centre for Arts and Creativity, Otter Hotel provides a fireplace in the lobby, a gym, and 2 hot tubs. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(43 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(35 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(18 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Accessible Room, King

Superior Accessible Room, King | In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Uptown District, a neighborhood in Banff, Otter Hotel is in the mountains and in a national park. Fairmont Banff Springs Bowling Centre and Banff Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tunnel Mountain and Upper Hot Springs. Looking to enjoy an event or a game while in town? See what's going on at Canmore Recreation Centre, or consider a night out at Banff Centre. Explore all the area has to offer with mountain biking and hiking/biking trails. Visit our Banff travel guide
Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park
    Banff National Park
    1 min walk - 0.0 miles
  • Banff_VictoriaGlacier_553248621532864053_05
    Victoria Glacier
    8 min walk - 0.4 miles
  • Banff_BanffNationsLuxtonMuseum_6072227_06
    Banff Lake Louise Tourism Bureau
    18 min walk - 1.0 mile
  • Iconic Morant's Curve, Banff National Park, Alberta Canada
    Banff National Park Information Centre
    18 min walk - 1.0 mile
  • EyeEm Custom Shoots Q4 2018
    Banff Centre for Arts and Creativity
    18 min walk - 1.0 mile

Getting around

  • Banff Station
    20 min walk
  • Calgary International Airport (YYC)
    93 min drive

Restaurants

  • The Canadian Brewhouse
    17 min walk
  • The Old Spaghetti Factory
    18 min walk
  • A&W Canada
    2 min walk
  • Shoku Izakaya
    20 min walk
  • PARK Distillery Restaurant + Bar
    18 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Otter Hotel?

Check-out is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mi (2 km) of Victoria Glacier, Banff Lake Louise Tourism Bureau, and Banff National Park Information Centre. Banff Centre for Arts and Creativity and Surprise Corner are also within 1 mi (2 km). Banff Station is 20 minutes by foot.

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Reviews

Otter Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1554 out of 1962 reviews
Rating 8 - Good. 261 out of 1962 reviews
Rating 6 - Okay. 102 out of 1962 reviews
Rating 4 - Poor. 27 out of 1962 reviews
Rating 2 - Terrible. 18 out of 1962 reviews

Reviews

Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the Roam bus stop, hot tub was awesome, restaurant served delicious meals. Would definitely stay here again!
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Shefali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub! Super nice property and rooms.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Chadwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Restaurant and Hot Tub area was great.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Joby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel inside the park
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was exceptional. Loved the food, hot tubs, and comfortable room
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in the heart of the town. Beautiful views from the rooftop pool and the restaurant in the hotel was great!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The hotel was very clean, the staff was extremely friendly, and the pool had an amazing view. I would definitely stay here again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice room and lobby
Stayed 4 nights in May 2026
Verified

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is beautiful. Hot tub is incredible, with views of the mountains.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Ketia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pristine! Great staff and location, easy access to everything around (gondola, lake minnewanka, Louise and downtown)
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

KARAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing property. Roof top pool is great with mountain views
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

EVELYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel, great amenities. really loved the room and the hot tub with mountain views.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific i’m beginning to end amazing amenities. Great shampoo with the ribs amazing outdoor hot tubs super!!!!
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property in Banff! Very clean and modern
Stayed 1 night in May 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room. Staff friendly and helpful. Hot tub nice and view was great. Easy drive to other places. Bus service was great
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Andreanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our experience. The food was amazing, the staff super kind and the rooms were gorgeous! I prefer softer beds, so I didn't sleep as well as I'd like, but everything was super clean and awesome.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Nilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hot pool is fantastic!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Great carpark area. No negative aspects for us.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Prathamesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and its ambience . They have a beautiful view by their hot pools and their sauna. The view from their rooms is breathtaking.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful. Loved the rooms, views, hot tub, restaurant, and staff was helpful!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, great location, affiliated restaurants were some of our favorites
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Shirley Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is kept clean every day. The staff was very helpful to all our questions and needs. The location of the hotel is excellent. We were provided tickets for free bus ride which takes us to downtown Banff. We highly recommend this hotel.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Opeyemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean when we arrived, the staffs were so nice and we were able to check in early, the hotel gave us free bus pass. The hot tub was my favorite thing about the hotel
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Narmeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the check in which was very smooth, my family had a lot of bags the staff was very friendly and helpful. The hotel was very clean and stylish, rooms were comfortable, sleek and clean. Loved the patio! and the restaurant had great food. Would definitely come back!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very helpful and generously let us keep our loaner bear spray for so we could take a hike after we had checked out. The location is a little away from the crowds of downtown which was nice. Only minor issue was the parking garage had pretty tight spots and many were out of service - but at least parking was included as street parking in Banff was a rare commodity.
Stayed 2 nights in Jun 2026