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Otter Hotel

4.0 star property
Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Breakfast and dinner served
Rooftop pool
Lobby sitting area
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Banff Centre for Arts and Creativity is located near Otter Hotel, which provides a fireplace in the lobby, a gym, and 2 hot tubs. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.2 out of 10
Wonderful
(24 reviews)

Highlights

Air conditioning
Refrigerator
TV
Bathrobes
Hair dryer
Rainfall showerhead
Private bathroom
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Hair dryer
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Hair dryer
Rainfall showerhead
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Hair dryer
Rainfall showerhead
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Hair dryer
Rainfall showerhead
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Hair dryer
Rainfall showerhead
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Hair dryer
Rainfall showerhead
Private bathroom
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile
  • Tunnel Mountain - 7 min drive - 0.9 miles
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 1.9 miles

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Park Distillery + Restaurant - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

Upscale hotel near Banff Centre for Arts and Creativity
A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self parking
  • An electric car charging station, smoke-free premises, and multilingual staff
  • A 24-hour front desk, an elevator, and luggage storage
Room features
All 174 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • 50-inch TVs with cable channels
  • Refrigerators, electric kettles, and heating

Similar properties

Rooftop pool

Hotel Canoe and Suites

  • Hot Tub
  • Pet friendly
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 1,805 reviews
Hotel Canoe and Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much is parking at Otter Hotel?

Self parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Otter Hotel?

Check-out is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mi (2 km) of Victoria Glacier, Banff Lake Louise Tourism Bureau, and Banff National Park Information Centre. Banff Centre for Arts and Creativity and Surprise Corner are also within 1 mi (2 km). Banff Station is 20 minutes by foot.

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Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 815 out of 1030 reviews
Rating 8 - Good. 142 out of 1030 reviews
Rating 6 - Okay. 51 out of 1030 reviews
Rating 4 - Poor. 11 out of 1030 reviews
Rating 2 - Terrible. 11 out of 1030 reviews

Reviews

10/10 Excellent

Sokol

Liked: Amenities
Great place to stay in banff.
Stayed 1 night in Oct 2025

10/10 Excellent

Suvneet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very perfect stay
Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Beautiful hotel, very clean,Coffee was delicious!
Stayed 3 nights in Oct 2025

10/10 Excellent

Michelle Christine Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great restaurant
Stayed 4 nights in Oct 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, amazing views from the hot tub.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jade

Great views and beautiful hotel space
Stayed 2 nights in Oct 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , clean rooms and we love the hot tubs with the Mountain Views.
Stayed 1 night in Oct 2025

8/10 Good

Trudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, great hot pools, comfortable rooms, lovely staff
Stayed 4 nights in Oct 2025

8/10 Good

Mircea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed the staying, and catching the northern lights made it a fantastic experience.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Otter. Lovely staff, clean and comfortable room and incredible hot pools!
Stayed 2 nights in Oct 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place to stay
Stayed 4 nights in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities
Clean, friendly staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great hot tubs. New and clean facilities. Great stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Great room, great location, nice welcome from the front desk, and of course, great destination. Banff is amazing.
View from the balcony.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tiffany N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful!
Stayed 4 nights in Oct 2025

10/10 Excellent

Khristel Abbeygale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing! The hot tub the staff and everything about the hotel is great. Will definitely come back!
Stayed 1 night in Oct 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location beautiful property the hot pools were well maintained and enjoyed beautiful scenery
Stayed 1 night in Sep 2025

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always book at Hotel Canoe & it was fully booked, and the only available was The Otter, but it never failed to meet our expectations—just like Hotel Canoe. We had an amazing stay here!
Stayed 1 night in Oct 2025

8/10 Good

stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel
Stayed 2 nights in May 2025

10/10 Excellent

Dpbetlehem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and restaurant was delicious
Stayed 2 nights in Jul 2025

8/10 Good

Omoejade

Good service and rooms
Stayed 2 nights in Sep 2025

10/10 Excellent

Nason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and will stay here again when in Banff. Location was excellent and easy to walk to downtown. The hot tub was amazing and overall a great place to stay at. We stayed 5 nights.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jachikumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa like atmosphere was amazing with the mountain view!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern hotel in quiet location. Amazing roof hot pools and bus stop right outside to get into town.
Stayed 2 nights in Sep 2025

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

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