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Otter Hotel

4.0 star property

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Photo gallery for Otter Hotel

Rooftop pool - Otter Hotel (Banff)
Creator video - submitted by yakeandmarie
Mountain View King Suite | In-room safe, free WiFi, bed sheets - Otter Hotel (Banff)
Lobby sitting area - Otter Hotel (Banff)
Rooftop pool - Otter Hotel (Banff)
Banff Centre for Arts and Creativity is located near Otter Hotel, which provides a fireplace in the lobby, a gym, and 2 hot tubs. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(37 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(29 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.0 out of 10
Wonderful
(10 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King | In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Uptown District, a neighborhood in Banff, Otter Hotel is in the mountains and in a national park. Banff Gondola and Sunshine Village are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Upper Hot Springs and Banff National Park. Victoria Glacier and Banff Park Museum are also worth visiting. Explore all the area has to offer with hiking/biking trails and mountain biking. Visit our Banff travel guide
Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park showing a lake or waterhole, landscape views and railway items
    Banff National Park
    1 min walk - 0.0 miles
  • Banff_VictoriaGlacier_553248621532864053_05
    Victoria Glacier
    6 min walk - 0.4 miles
  • Iconic Morant's Curve, Banff National Park, Alberta Canada
    Banff National Park Information Centre
    16 min walk - 0.9 miles
  • Banff_BanffNationsLuxtonMuseum_6072227_06
    Banff Lake Louise Tourism Bureau
    18 min walk - 1.0 mile
  • EyeEm Custom Shoots Q4 2018
    Banff Centre for Arts and Creativity
    18 min walk - 1.0 mile

Getting around

  • Banff Station
    20 min walk
  • Calgary International Airport (YYC)
    93 min drive

Restaurants

  • A&W Canada
    2 min walk
  • The Canadian Brewhouse
    17 min walk
  • The Old Spaghetti Factory
    18 min walk
  • Good Earth Coffeehouse
    16 min walk
  • Evelyn's Coffee Bar
    19 min walk

About this property

Otter Hotel

Upscale hotel near Banff Centre for Arts and Creativity
A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self parking
  • An electric car charging station, smoke-free premises, and luggage storage
  • An elevator, a 24-hour front desk, and multilingual staff
Room features
All 174 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with hair dryers
  • 50-inch TVs with cable channels
  • Refrigerators, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Otter Hotel?

Check-out is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mi (2 km) of Victoria Glacier, Banff Lake Louise Tourism Bureau, and Banff National Park Information Centre. Banff Centre for Arts and Creativity and Surprise Corner are also within 1 mi (2 km). Banff Station is 20 minutes by foot.

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Reviews

Otter Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1271 out of 1596 reviews
Rating 8 - Good. 211 out of 1596 reviews
Rating 6 - Okay. 79 out of 1596 reviews
Rating 4 - Poor. 18 out of 1596 reviews
Rating 2 - Terrible. 17 out of 1596 reviews

Reviews

Verified

10/10 Excellent

Ankush

Liked: Cleanliness, amenities, property conditions & facilities
The staff was really good and room was neat n clean. I really loved staying there
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! The hot tub was super relaxing and the views were great. Great coffee, loved the bus pass for access to the town and the soaps in the rooms used all local which helped add to the relaxing atmosphere.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location-close to downtown but not in a busy area for when you need downtime.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Hope

Liked: Cleanliness, amenities, property conditions & facilities
Accommodations were clean and staff pleasant.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! The hot tubs were my favourite part of the stay, second only to the Goodfolk restaurant. The room was clean and modern, even if was on the small side
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice and clean. The roof top hot tub was amazing. Definitely will stay there again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have ever been to. Staff was always helpful and kind.
Room view day time
Lobby
Room view nighttime
Hotel view
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome spot
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel. Excellent bar and restaurant. Beautiful views from the hot tubs. On the edge of town, easy to get out to the mountains. Bus passes included to get around town and the valley.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Aiden

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff where extremely helpful, the front desk providing robed cups,coffee,tea and hot chocolate the hotel itself was amazing the hot tub is a must experience
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing weekend we just spent at the Otter Hotel in Banff (March 2025). The property was beautifully maintained, the amenities and condition top notch and the staff so accommodating. The hot tub and sauna were an absolute highlight and the rooms were beautiful. Excellent front desk staff!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
Clean room Lots of amenities Good location Easy to get to town Great food
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
The amenities were amazing!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Caleb

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was great! The views were excellent and the hot tubs/Sauna hit the spot after a full day on the slopes
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Iftikhar

Liked: Cleanliness, amenities, property conditions & facilities
Clean and great atmosphere. Good Folk restaurant is amazing !!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Shahrzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern rooms, fantastic outdoor hot tub. A selection of teabags in the room would have been great.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Marthinus Daneel

Liked: Cleanliness, amenities, property conditions & facilities
Well designed and comfortable room. Friendly service and good location.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had a very European feel to it. Very nicely kept, comfortable beds, incredible hot tubs, and two great restaurants, one casual and one more upscale. Both delicious!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Baraa

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience food is great
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony was a great view of banff. Outdoor hot tub was a great feature.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Amrit

Liked: Cleanliness, amenities, property conditions & facilities
Good service and good hotel.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Elijah

Liked: Cleanliness, amenities
The staff were so friendly! Very clean hotel, the pools are absolutely amazing!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop hot tub was gorgeous and open late. Sauna next to it added bonus. Excellent restaurant and parking on site. Staff courteous and professional. Highly recommend.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lauryn

Liked: Cleanliness, amenities, property conditions & facilities
The hot pools are unbeatable and our room was cleaned daily with fresh towels and complimentary tea delivered to our room
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Mutlu

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , clean rooms.
Stayed 1 night in Dec 2025