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Moose Hotel And Suites

Property class: 4

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Photo gallery for Moose Hotel And Suites

A wooden lodge with multiple balconies, a stone facade, and a mountain backdrop. - Moose Hotel And Suites (Banff)
Creator video - submitted by Angela's Hotel Recs
A spacious lounge area with a stone fireplace, comfortable seating, and large windows. - Moose Hotel And Suites (Banff)
A restaurant with wooden tables and red chairs, a bar area, and a sign that reads "L'amore per la gente". - Moose Hotel And Suites (Banff)
A balcony with a view of a mountain and a town. - Moose Hotel And Suites (Banff)
Near Banff Centre for Arts and Creativity, Moose Hotel And Suites provides a firepit, dry cleaning/laundry services, and a bar. Treat yourself to a facial, a manicure/pedicure, or a body wrap at Meadow Spa + Pools, the onsite spa. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Hotel Room 2 Queen

A hotel room with two beds, a small desk, and a window with a view of the outside.

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(196 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

A modern living room with a sofa, a coffee table, a TV, and a fireplace.

Superior One Bedroom Suite 2 Queens

9.6 out of 10
Exceptional
(30 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

A modern living room with a fireplace, a dining area, and a kitchen.

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(21 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

A modern interior with a wooden dining table, cushioned chairs, a sofa, and a bed in the adjacent room.

Rooftop 2 Bedroom Suite

9.8 out of 10
Exceptional
(19 reviews)
  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

A hotel room with a large bed, a desk with a television, and a seating area with a view of the outdoors.

Superior King Hotel Room

9.4 out of 10
Exceptional
(60 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

A hotel room with a large bed, wooden headboard, bedside tables, and a walk-in closet.

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(127 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Accessible Room, 2 Queens

A hotel room with two beds, a desk, and a view of the outside.

Superior Accessible Room, 2 Queens

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

In the mountains, Moose Hotel And Suites is in Downtown District, a walkable area in Banff with great shopping. Banff Gondola and Mount Norquay Ski Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Upper Hot Springs and Banff National Park. Looking to enjoy an event or a game while in town? See what's going on at Canmore Recreation Centre, or consider a night out at Banff International Research Station. Enjoy the area's slopes with cross-country skiing and snowboarding, and don't miss out on the snowmobiling and ice skating. Guests love the hotel's central location. Visit our Banff travel guide
Map
345 Banff Ave, Banff, AB, T1L 1H8

What's nearby

  • A turquoise lake surrounded by mountains and dense forests.
    Banff National Park
    1 min walk - 0.0 miles
  • A turquoise lake surrounded by mountains and dense forest.
    Banff National Park Information Centre
    6 min walk - 0.4 miles
  • A gazebo in a park with a mountain in the background.
    Central Park
    12 min walk - 0.7 miles
  • A modern building complex with a mountain backdrop.
    Banff Centre for Arts and Creativity
    12 min walk - 0.7 miles
  • Canada House Gallery
    8 min walk - 0.4 miles

Getting around

  • Banff Station
    8 min walk
  • Calgary International Airport (YYC)
    93 min drive

Restaurants

  • The Canadian Brewhouse
    3 min walk
  • Indian Curry House
    4 min walk
  • PARK Distillery Restaurant + Bar
    4 min walk
  • Yama Onigiri
    5 min walk
  • The Old Spaghetti Factory
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Null
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Moose Hotel And Suites have a pool?

Yes, this property has an indoor pool.

Is Moose Hotel And Suites pet-friendly?

Yes, Moose Hotel And Suites allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of CAD 30 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Moose Hotel And Suites?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at Moose Hotel And Suites?

Check-out is at 11 AM.

Where is Moose Hotel And Suites located?

Located in Downtown District, this spa hotel is within a 5-minute walk of Cascade Shops and Banff National Park Information Centre. Banff Gondola and Upper Hot Springs are also within 3 mi (5 km). Banff Station is 8 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Moose Hotel And Suites Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 2030 out of 2561 reviews
Rating 8 - Good. 382 out of 2561 reviews
Rating 6 - Okay. 99 out of 2561 reviews
Rating 4 - Poor. 28 out of 2561 reviews
Rating 2 - Terrible. 22 out of 2561 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Great rooms and awesome hot tub.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was great and we loved the view.
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moose Hotel and Suites was a perfect place to stay- close to restaurants and shops. It is a beautiful hotel and the staff were so pleasant and accommodating.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Excellent customer service.
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. This the place to stay when visiting Banff
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Banff and The Moose Hotel did not disappoint! Beautiful property, super helpful and friendly staff, in the middle of downtown and close to beautiful hiking.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. I would highly recommend the spa on site!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great view from the hot tub, room was clean and good view of the mountain. Staff was friendly, easy parking!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best underground parking lot i have seen in a while, nice location, hot tubs were just excellent.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has the perfect location. Easy to walk to restaurants and attractions. They have hot tubs which are wonderful after a full day of sightseeing. The staff is very welcoming and friendly.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to anyone! Great location, friendly staff, and amazing hot tub and sauna. It had free parking and bus passes too. Will be returning here next time I come to Banff!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff and very good food. I will come back.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fantastic with separate bedroom and fireplace in the living room. Great hot tub, sauna, and indoor pool on the rooftop. Staff at front desk and hotel restaurant were amazing. Overall wonderful experience.
Stayed 5 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint was the couch was kinda dirty. Nice amenities, good location.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect. The staff were great, food in the restaurant was incredible, the rooftop hot pool was lovely and the location was great. We had a wonderful stay and we highly recommend!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Good location.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Best parts: the staff, the food, the hot pools, location, beautiful lobby with a great fireplace, and free parking. Not so great: rooms are showing their age, acess to our room was outside (it was unexpected!), the beds were quite uncomfortable.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the edge of the downtown shopping district. Warm, cozy ambience with beautiful real wood fireplace in lobby. Free underground parking is GREAT if yu have a rental car.
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff great location
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay within walking distance of downtown. Rooftop hot tubs were awesome. Daily room cleaning/reset could have been better.
Stayed 4 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Moose Lodge! The location was perfect and super convenient, and having parking right on site was a huge plus. Everything was clean and well kept, and the bathrooms were especially nice. Overall, a great place to stay and we’d definitely come back!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our one night at the Moose Hotel very convenient to everything and the staff was great
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a rooftop two bedroom suite. Very nice. Clean, Easy accessible. The lobby area is very welcoming with a great smell from the woodfire fireplace. The hot pools were enjoyable. Hotel is in a great location and within walking distance of all the local shops and restaurants.
Stayed 4 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located to main sites of Banff.
Stayed 1 night in May 2026