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Charltons Banff

Property class: 3

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Photo gallery for Charltons Banff

A modern building with a sign reading "CHARLTONS" and a restaurant with outdoor seating. - Charltons Banff (Banff)
An indoor swimming pool with a blue tiled edge, a wooden deck area, and a glass wall with a view of the outdoors. - Charltons Banff (Banff)
A stone fireplace with a fire, a leather chair, a table with a mug, and a vase with decorative branches. - Charltons Banff (Banff)
A multi-story building with a wooden facade, balconies with red flowers, and a sign reading "Charltons". - Charltons Banff (Banff)
A room with a stone fireplace, leather chairs, a dining table, and a patterned carpet. - Charltons Banff (Banff)
Consider a stay at Charltons Banff and take advantage of a terrace, a fireplace in the lobby, and a hot tub. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 11 of 11 rooms

Deluxe Two Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Deluxe Room, 2 Queen Beds

8.6 out of 10
Excellent
(54 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft Fireplace Suite

A bedroom with a wooden ceiling, a TV on a wooden dresser, a bed with white bedding, and a lamp on the nightstand.

Loft Fireplace Suite

8.2 out of 10
Very good
(71 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Two Queen Room With Mountain View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Kitchenette Suite - Sleeps Four

A bedroom with a bed, bedside table, lamp, and a chair. There is a kitchen visible through an open doorway.

Kitchenette Suite - Sleeps Four

8.2 out of 10
Very good
(34 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a large bed, two bedside lamps, a wooden nightstand, a desk with a lamp, a coffee maker, and a window with curtains.

Deluxe Room, 1 Queen Bed

8.6 out of 10
Excellent
(37 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

A hotel room with two beds, a TV, a chair, and a view of the outdoors.

Deluxe Room, 2 Queen Beds, Mountain View

9.4 out of 10
Exceptional
(18 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

A neatly made bed with a white comforter and pillows, a wooden headboard, a small bedside table with a lamp, and a wall-mounted picture of a moose.

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a television, a dresser, and a mirror.

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Kitchenette (Kitchenette with Two Queen Beds)

A hotel room with a bed, bedside table, lamp, and a picture on the wall.

Suite, 2 Queen Beds, Kitchenette (Kitchenette with Two Queen Beds)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Uptown District, a neighborhood in Banff, Charltons Banff is in the mountains and in a national park. Banff Gondola and Mount Norquay Ski Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Upper Hot Springs and Banff National Park. Looking to enjoy an event or a game while in town? See what's going on at Canmore Recreation Centre, or consider a night out at Banff International Research Station. Kayaking, canoeing, and rafting offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Banff travel guide
Map
513 Banff Ave, Banff, AB, T1L1B4

What's nearby

  • A Rocky Mountain Railway train traveling along a river surrounded by mountains.
    Banff National Park
    1 min walk - 0.0 miles
  • A river winding through a forest with mountains in the background.
    Banff National Park Information Centre
    13 min walk - 0.8 miles
  • A modern building complex with a mountain backdrop.
    Banff Centre for Arts and Creativity
    14 min walk - 0.8 miles
  • A gazebo in a park with a mountain in the background.
    Central Park
    20 min walk - 1.1 miles
  • Canada House Gallery
    16 min walk - 0.9 miles

Getting around

  • Banff Station
    16 min walk
  • Calgary International Airport (YYC)
    93 min drive

Restaurants

  • The Canadian Brewhouse
    11 min walk
  • A&W Canada
    7 min walk
  • PARK Distillery Restaurant + Bar
    13 min walk
  • Indian Curry House
    12 min walk
  • The Old Spaghetti Factory
    12 min walk

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  • Hot tub
  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, 2,215 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Self parking on site (CAD 15.70 per night; includes in/out privileges)

Things to do

  • Free bicycle rentals
  • Hot tub
  • Indoor pool
  • Ski passes

Family friendly

  • In-room kitchenette
  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: CAD 22.14 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Parking height restrictions apply
Children under 17 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Charltons Banff have a pool?

Yes, this property has an indoor pool.

Is Charltons Banff pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CAD 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for CAD 15.70 per night.

What time is check-in at Charltons Banff?

Check-in start time: 4 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Charltons Banff?

Check-out is at 11 AM.

Where is Charltons Banff located?

Located in Uptown District, this hotel is within a 15-minute walk of Cascade Shops and Banff National Park Information Centre. Banff Gondola and Upper Hot Springs are also within 3 mi (5 km). Banff Station is 16 minutes by foot.

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Reviews

Charltons Banff Reviews

8.2

Very Good

8.6

Cleanliness

7.8

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 521 out of 1099 reviews
Rating 8 - Good. 316 out of 1099 reviews
Rating 6 - Okay. 150 out of 1099 reviews
Rating 4 - Poor. 72 out of 1099 reviews
Rating 2 - Terrible. 40 out of 1099 reviews

Reviews

Verified review

10/10 Excellent

Xiping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people and room is clean
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities
Great location, walking distance from the main town.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were amazing
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub and pool were great. Nice lication
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Jennifer Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous time and the staff were amazing!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Zhihui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, excellent location
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the bed size. Plenty of pillows. Nice and quiet. Not far from downtown parking available. Great stay. Definite recommend.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Jedd

Liked: Cleanliness, staff & service
Staff very helpful and friendly, some rooms really dated for the price range.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Maria Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quite and nice room.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was ok, clean and spacious. Within walking distance to Banff Ave. The pools were shut down however you are able to use their sister hotel pool. No food or coffee shop onsite like others in the area but short walk to find those amenities.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Ilse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, not in the busy centre but still very walkable. Bus stop nearby if needed. Room great, good sofa and bed. Pool and hot tub great!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Simranjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Elise

Liked: Staff & service
Disliked: Cleanliness
The cleanliness of the room was horrible. Spills on the walls and dirty switches and handprints everywhere. The property itself was nice location but confusing to find your rooms with some mis labeled signs. Elevator wasnt working so dragged our stuff up the stairs.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Edith Cabrales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place and staff
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Enzo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room carpet and couch had stains. Rooms also very dark so they could use brighter lighting. Good location if you don’t want to be right in noisy downtown
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help us! From checking in early, to assisting with tours, we could not have asked for more.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Location’s nice! wish there were more parking spaces. we were given $15 voucher to use to their sister hotel’s restaurant nearby but we weren’t able to use it. hotel room’s decent for our family
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room, good location
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice mountain view rooms, perfectly clean and staff was very nice and accommodating
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Rob

Liked: Staff & service
Good location and a short walk to main part of town. Restaurants near by. Extremely noisy hotel in the mornings. Two of our 3 nights had us woken up by 6:30am to inconsiderate laundry company. Stains on carpets and furniture and I know it happens but a little work and it’s gone. Not much for room amenities when being $700+ a night for a stay. Oh don’t forget to add on a parking charge on top of everything else. A bonus is the morning cold coffee in the lobby. Nice staff for the most part. Property needs some tlc.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the hot tub
Stayed 4 nights in May 2026
Verified review

8/10 Good

Dena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - easy access to the ski shuttle bus and nice walk to all the amenities in Banff. easy parking and nice room.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Louis

Liked: Staff & service, amenities
Loved the location. The staff were all amazing and accommodating. The rooms are dated. We were not impressed with the hidden expense when we checked in, having no choice in purchasing an amenities voucher per night’s stay to eat at their sister restaurant, Evergreen.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was really great, Adrian and Gomes very kind guys and the room was very clean and comfortable.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Wen Tzu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff was very helpful. The kitchen in our room was very convenient.
Stayed 2 nights in Mar 2026