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Banff Ptarmigan Inn

Property class: 3

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Photo gallery for Banff Ptarmigan Inn

A multi-story hotel with a traditional architectural style, featuring a prominent entrance with a wooden facade and a balcony with flower boxes. - Banff Ptarmigan Inn (Banff)
A dining area with a table and two chairs, a window with a view of buildings and mountains, and a brick fireplace. - Banff Ptarmigan Inn (Banff)
A spacious lobby with a reception desk, seating area, and a large window overlooking the street. - Banff Ptarmigan Inn (Banff)
A restaurant setting with a bar in the background, wooden chairs, and various dishes on the table. - Banff Ptarmigan Inn (Banff)
A multi-level hotel lobby with a central staircase, a reception desk, and a large indoor plant. - Banff Ptarmigan Inn (Banff)
Located close to Banff Centre for Arts and Creativity, Banff Ptarmigan Inn provides a bar, a business center, and a steam room. For some rest and relaxation, visit the sauna or the 2 hot tubs. Free in-room WiFi and a restaurant are available to all guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room 2 Queens

A hotel room with two beds, a desk, a chair, a window with a view, and a wall-mounted telephone.

Superior Room 2 Queens

8.8 out of 10
Excellent
(108 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room 1 King

A hotel room with a large bed, a desk with a TV, a telephone, and a painting on the wall.

Standard Room 1 King

8.6 out of 10
Excellent
(85 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Split Room.

A hotel room with a bed, a bedside table, a desk, and a chair. There is a painting on the wall above the bed and a door leading to another room.

Superior Split Room.

8.6 out of 10
Excellent
(38 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Room 1 King

A hotel room with a bed, bedside table, lamp, wall-mounted TV, and a window.

Superior Room 1 King

8.8 out of 10
Excellent
(67 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain View King Suite

A hotel room with a bed, a sofa, a dining table with chairs, and a large window with a mountain view.

Mountain View King Suite

9.0 out of 10
Wonderful
(47 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room Two Queens

A hotel room with two beds, a wooden nightstand, a telephone, and two framed photographs on the walls.

Standard Room Two Queens

8.8 out of 10
Excellent
(103 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

A hotel room with two beds, a wooden headboard, a small bedside table, a telephone, and a wall-mounted picture.

Superior Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(116 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony

A hotel room with a large bed, a desk, a chair, and a small table.

Superior Room, 1 King Bed, Balcony

8.4 out of 10
Very good
(6 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain View King Suite, Balcony

A hotel room with a bed, a sofa, a desk, and a chair.

Mountain View King Suite, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Split Room, Balcony

A hotel room with a large bed, a wooden headboard, a framed picture of a mountain, and a bedside table with a lamp.

Superior Split Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

In the mountains, Banff Ptarmigan Inn is in Downtown District, a walkable area in Banff with good shopping. Banff Gondola and Mount Norquay Ski Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Upper Hot Springs. Looking to enjoy an event or a game while in town? See what's going on at Canmore Recreation Centre, or consider a night out at Banff International Research Station. Enjoy the area's slopes with cross-country skiing and snowboarding, and don't miss out on the snowshoeing and ice skating. Guests love the hotel's central location. Visit our Banff travel guide
Map
337 Banff Ave, Banff, AB, T1L 1H8

What's nearby

  • A turquoise lake surrounded by mountains and dense forests.
    Banff National Park
    1 min walk - 0.0 miles
  • A turquoise lake surrounded by mountains and dense forest.
    Banff National Park Information Centre
    3 min walk - 0.2 miles
  • A gazebo in a park with a mountain in the background.
    Central Park
    9 min walk - 0.5 miles
  • A stone building with a wooden staircase, a metal railing, and a mountain in the background.
    Whyte Museum of the Canadian Rockies
    9 min walk - 0.5 miles
  • Canada House Gallery
    6 min walk - 0.4 miles

Getting around

  • Banff Station
    7 min walk
  • Calgary International Airport (YYC)
    93 min drive

Restaurants

  • The Canadian Brewhouse
    2 min walk
  • Indian Curry House
    3 min walk
  • PARK Distillery Restaurant + Bar
    4 min walk
  • Yama Onigiri
    4 min walk
  • The Old Spaghetti Factory
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 5 km
  • Ski shuttle nearby
  • Free covered self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Free area shuttle
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,700 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Reception hall
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is Banff Ptarmigan Inn pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Banff Ptarmigan Inn?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at Banff Ptarmigan Inn?

Check-out is at 11 AM.

Where is Banff Ptarmigan Inn located?

Located in Downtown District, this hotel is within a 5-minute walk of Cascade Shops and Banff National Park Information Centre. Banff Gondola and Upper Hot Springs are also within 3 mi (5 km). Banff Station is 7 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Banff Ptarmigan Inn Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Amenities

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 1259 out of 2156 reviews
Rating 8 - Good. 584 out of 2156 reviews
Rating 6 - Okay. 209 out of 2156 reviews
Rating 4 - Poor. 61 out of 2156 reviews
Rating 2 - Terrible. 43 out of 2156 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location !
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable stay
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. And the hotel is really close to the downtown area making it easy to explore the shops.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and the beauty of the hotel.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location. Super clean and nice comfortable bed.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Location pn Banff Ave was close to all downtown restaurants and stores. Would definitely stay here again.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown. Walkable to shops, restaurants, and Bow River areas. Very clean and comfortable.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was fantastic.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is on the Main Street in Banff. Very close for walking to the various shops and restaurants
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms.
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was great.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel! The room was clean and comfortable, the staff were friendly and accommodating, and the location was convenient. Overall, we enjoyed our stay and would definitely recommend this hotel to others. We would love to come back again! 😊
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Room size is really good, location is perfect.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute property, and close to everything, staff were very helpful. Needs a little updating in the rooms.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in this hotel. Checking in and out were seamless, and it was right smack in the centre of all the downtown action. We got a quiet room away from the elevators and ice machine (upon request). Our dog loved the bed, food bowl, and toy the staff provided for him.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on Banff Avenue and staff were very helpful! Breakfast was excellent - best we had on trip and very reasonable. I would definitely stay here again.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The location was great. Close to town. The room was spacious but the lighting was dim and decor seems dated.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Central for all Banff has to offer.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Overall pretty good. Hot tub area needs a good cleaning
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good restaurant for breakfast. Bathroom a little small.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness
I liked that the two queen beds were separated by the bathroom. Bed & pillows were very comfortable. Wardrobe was small but adequate. Room and furnishings were in good shape. Great location in downtown Banff.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The Inn was conveniently located near several shopping areas and tours.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
The building was very old and the rugs and old heating system gave me allergies and the heating portable system was loud at night -we had to shut it off... Manager was very accommodating in the restaurant.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff and rooms very nice. Food was also excellent at restaurant.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice room.
Stayed 3 nights in May 2026