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Grand Jatra Hotel Balikpapan

4.0 star property
Central hotel with 2 restaurants connected to a shopping center in Balikpapan

Choose dates to view prices

Photo gallery for Grand Jatra Hotel Balikpapan

Outdoor pool, sun loungers
Deep-tissue massages, sports massages, massages
Reception
Business Suite | 1 bedroom, minibar, in-room safe, desk
Serves breakfast, lunch, and dinner
In central Balikpapan, the Grand Jatra Hotel offers a complimentary manager's reception and poolside bar service. Guests can enjoy spa treatments or Indonesian dishes at two restaurants. The outdoor area includes a main pool with sun loungers and a separate children's pool.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Pool
  • Bar
  • Housekeeping
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, minibar, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Business Suite

Business Suite | 1 bedroom, minibar, in-room safe, desk

Business Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • 48 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, desk

Junior Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, minibar, in-room safe, desk

Executive Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

Deluxe Room

  • Sleeps 2

View all photos for Deluxe Double Room

1 bedroom, minibar, in-room safe, desk

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, minibar, in-room safe, desk

Superior Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, minibar, in-room safe, desk

Executive Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, minibar, in-room safe, desk

Executive Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • Sleeps 3
  • 1 King Bed

Business Suite

  • Sleeps 2

Junior Suite

  • Sleeps 2

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

  • Sleeps 2

View all photos for Executive Twin Room

1 bedroom, minibar, in-room safe, desk

Executive Twin Room

  • Sleeps 2

View all photos for Executive Double Room

1 bedroom, minibar, in-room safe, desk

Executive Double Room

  • Sleeps 2

About the neighborhood

Map
Jl. Jenderal Sudirman No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan, 76114

What's nearby

  • E Walk - 2 min walk - 0.1 miles
  • BSB Beach - 6 min walk - 0.4 miles
  • Plaza Balikpapan - 3 min drive - 1.9 miles
  • Ruko Bandar - 3 min drive - 2.1 miles
  • Kemala Beach - 5 min drive - 3.6 miles

Getting around

  • Balikpapan (BPN-Sepinggan Intl.) - 18 min drive

Restaurants

  • ‪House of Beer (HoB) - ‬1 min walk
  • ‪Embassy Club Balikpapan - ‬3 min drive
  • ‪Jj Steak - ‬5 min drive
  • ‪J Cuvée Lounge - ‬1 min walk
  • ‪Excelso E-walk - ‬1 min walk

About this property

Grand Jatra Hotel Balikpapan

Upscale hotel connected to a shopping center
Consider a stay at Grand Jatra Hotel Balikpapan and take advantage of a poolside bar, a free daily manager's reception, and a terrace. Treat yourself to a deep-tissue massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Indonesian cuisine. In addition to shopping on site and a hair salon, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An outdoor pool and a children's pool, along with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), ATM/banking services, and luggage storage
  • Coffee/tea in the lobby, a front-desk safe, and tour/ticket assistance
Room features
All 215 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like safes and sound-insulated walls.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 42-inch TVs with satellite channels
  • Free infant beds, electric kettles, and daily housekeeping

Similar properties

Terrace/patio

Pentacity Hotel Balikpapan

  • Pool
  • Breakfast included
  • Waterslide
  • Parking included
8.4 out of 10, Very Good, 7 reviews
Pentacity Hotel Balikpapan

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bellagio Restaurant
  • J Cuvee Lounge and Bar

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference space

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (79 inch wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Jatra
Grand Jatra Balikpapan
Grand Jatra Hotel
Grand Jatra Hotel Balikpapan
Hotel Jatra
Jatra Hotel
Jatra Balikpapan Balikpapan
Grand Jatra Hotel Balikpapan Hotel
Grand Jatra Hotel Balikpapan Balikpapan
Grand Jatra Hotel Balikpapan Hotel Balikpapan

Frequently asked questions

Does Grand Jatra Hotel Balikpapan have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Grand Jatra Hotel Balikpapan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Jatra Hotel Balikpapan?

Self parking is free at this property.

What time is check-in at Grand Jatra Hotel Balikpapan?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Jatra Hotel Balikpapan?

Check-out is at noon.

Does Grand Jatra Hotel Balikpapan provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Grand Jatra Hotel Balikpapan located?

Located in the heart of Balikpapan, this spa hotel is within 2 mi (3 km) of E Walk, Aquaboom Waterpark, and Pentacity Mall. BSB Beach and Plaza Balikpapan are also within 3 mi (5 km).

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Grand Jatra Hotel Balikpapan Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 71 reviews
Rating 8 - Good. 21 out of 71 reviews
Rating 6 - Okay. 17 out of 71 reviews
Rating 4 - Poor. 11 out of 71 reviews
Rating 2 - Terrible. 3 out of 71 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Kaley

Liked: Cleanliness, amenities
Great stay for a few nights. The property and the rooms are a bit old looking but overall nice enough for what we needed. We had to ask several times for hand soap because there wasn't any in our room, but they got us some eventually. The hotel breakfast is amazing, so many options for a buffet. I was really impressed. The restaurant was very good too.
Stayed 3 nights in Jun 2025

2/10 Terrible

CHUN-HSIANG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not even deserved 3 stars hotel

Internet is unstable, room is old, breakfast is awful. Not recommended at all.
Stayed 2 nights in May 2024

4/10 Poor

John

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are friendly and helpful. Being next to a shopping mall and bar/restaurant the location is very good. However, when I walked in it smelt damp, looked damp and felt damp. Damp patches are evident on the walls where the wallpaper is discoloured/peeling and the paintwork is bubbling. This I’m sure has a lot to do with low occupancy levels during the recent pandemic. Having stayed in the Jatra many times previously, it is disappointing to see a marked deterioration in the fabric of the building. Significant investment is required to bring it back up to standard. A final point, there is a choice of having a no smoking room; perhaps an area of the restaurant could be designated no smoking too. Arriving for breakfast newly showered and feeling fresh, I was then subjected to cigarette smoke from all directions. I left breakfast smelling like an ashtray.
Stayed 3 nights in Jun 2022

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice room, but need to work on that AC

they upgraded my room into deluxe room due to unavailable requested bed. so my room is bigger, but the air conditioner was terrible. it was very hot especially at night. i couldn't sleep well
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Terrible internet, bad beds, good location

My god the beds are uncomfortable. THey are old hard mattresses and for a king bed you get 2 old flat pillows. The rooms are getting more and more tires and need new furnishing. Due to less occapancy they are currently mostly running on 1 elevator, which is a real pain , it can take 10 min to get down . The internet is terrible, it is open so as soon as the mall opens everyone can use it and its so slow its stupid. Its unusable 23.5 hrs a day its so so slow. Restaurant is still ok, considering the covid restrictions they do a good job, weirdly there is NO hand sanitizer available in the restaurant ! Sadly the pool bar is closed.
Stayed 5 nights in Aug 2020

8/10 Good

Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient Place to Stay

The main advantage of this hotel is its location straight next to the mall. An easy access to pubs and shops nearby. The restaurant looks homy and live music was nice. The quality of the food wasn’t the best one
Stayed 2 nights in Feb 2020

8/10 Good

Germaine

Liked: Property conditions & facilities, room comfort

Hits and Misses

Size of the hotel room was large enough and comfortable for the standard rooms. Sheets were cleaned and floors in the room was mopped daily. However, there were a few cockroaches found in the public / common areas. Was also having a massage in the room when someone rang the doorbell twice. Was getting ready before walking to the door when the person opened the hotel room door but closed it immediately after realizing there were people in the room. This was not right for room service / housekeeping.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were mouldy . Would not book again if staying in Balikpapan
Stayed 3 nights in May 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Not the best stay this time

I have stayed at this hotel a number of times. I had 4 showers during this stay, none of which had hot or very warm water. There was no bar soap provided for hand washing in my or my colleague’s room. At 4am I woke up smelling cigarette smoke. The hotel is however in a handy location.
Stayed 2 nights in May 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staying for a business trip.

Room was spaciousness, clean and has a beautify sea view. Great location and convenience since the hotel is located next to the shopping mall. Reception staff was quite friendly and helpful.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service
The hotel room wasn’t up to its 5 stars standard. Mouldy walls & bathroom curtains could use some deep cleaning. But very friendly service & hospitality.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I'll avoid this place in futur

Not according to the standard they claim on their website. Rooms furniture are old, poor cleaning, not so good smell inside, ...
Stayed 1 night in Dec 2018

4/10 Poor

Bill, Jakarta, Id

Disliked: Cleanliness, property conditions & facilities, room comfort
Quality is limited in Balikpapan without a doubt, but I am sure there are better hotels than this one. Room was very average, mattress was old, bathroom was not the cleanest, and they had forgotten to put towels and amenities in it. I would not recommend this hotel unless you have to.
Stayed 1 night in Dec 2018

6/10 Okay

Sanjay

Disliked: Staff & service

Not a home away from home.

The service and facilities of the hotel are same as of No Star Hotel. Again in the room there were no towels. Subsequently provided only bathing one. No hand towels despite asking twice. No body wash and moisturiser is given to customers who book online. Beds have springs hurting you through out the night. Half the time went in finding the right place to sleep. Just because of location I prefer this hotel otherwise it is not worth the money we pay.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Jul 2018

4/10 Poor

Sanjay

Disliked: Staff & service, property conditions & facilities, room comfort

Not Good Hotel for Frequent Travellers

Supposed to be 4.5 star property but the facilities in Non Starred Hotels are better. When I checked in there were no towels in the Room, when demanded was told that they will be placed in the room in next 10 minutes. Went out and came back at 10.30 PM still there were no towels. had to fight the " inflexible" staff for the same and by 11.00 PM received the towels for room. After 2 days again the same happened towels were sent only after shouting at the staff. The cooks standing at the Fresh Eggs counter dont even understand what a customer is demanding. All the food was so greasy that one may think twice before eating. When I was checking out on 10th September, the front desk officer "Ayi" came and felt sorry for the trouble i had to face during my stay. Incidentally she was person on duty when I had 1st No Towel issue. She informed me that the General Manager of the Property would be calling me or sending a mail to apologise as I had already given bad reviews for the property . Still Waiting for the mail/call.
Stayed 1 night in Sep 2017

6/10 Okay

Cucu Mutiara

Disliked: Property conditions & facilities, room comfort

Once is enough

Room is fairly big but conditions just like a budget hotel. Noisy, very low bed and thin mattress, dark bathroom.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort

rooms dirty

rooms were very poor and dirty. bad wifi . no hot water and dirty linen
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

価格相応

価格相応のホテルです。モールに隣接しているので、買い物には便利です。

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

値段の割に最悪

部屋は想像より広く清潔。 しかしWi-Fi環境が悪く、メールすら送れません。 またインドネシアには珍しく、スタッフの人数不足が見受けられ、サービスが行き届いていない感じ。 値段の割に最悪です。

8/10 Good

Rahmat

Liked: Cleanliness
Disliked: Room comfort

Tidak jelek juga tidak bagus

terkejut melihat kondisi kamar yang kecil dan sempit

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Club too noisy

The hotel is comfortable, the reception worked very professional and gave me an upgrade, so enjoyed the room until 11pm. Due to the club I could not sleep until 4am. You could feel the sound from basement. Very tired I couln't enjoy the very good breakfast. The spa is also very nice and the serious massage was nice in a realxing atmosphere.The hotel is connected with the shopping mall, so I enjoyed shopping and the way to the airport is only less than twenty minutes. Sooy, the music was really to loud

6/10 Okay

Verified traveler

Liked: Property conditions & facilities

Overrated

With the given price and 5 star rated hotel, it is so much overrated. There is no bath tub, LAN Cable, sofa, etc. But the surrounding area is nice as it is next to a mall

6/10 Okay

Didi

Hotel dengan lokasi strategis di area Mall

Proses check in yg cukup lama ( +/- 1 jam menunggu ) dan sulit mendapatkan parkir.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything's around this hotel, easy to find

Good and clean room.

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