Vacations Close To Balchik Palace

We had a great time and a positive experience in general. The location of the hotel is perfect - close to the beach and the main strip. At the same time it's in the quiet more family-oriented part of the resort and it was quiet at night. The food was quite nice as well and there were beer, drinks and ice-cream/snacks throughout the day. The negatives - this is not a 4 star hotel. It looks and feels more like a 3* hotel. On the balcony there were rust spots and bird poo which was not cleaned. The comfort of the room also didn't feel like a 4* experience. In addition, there were not enough Shezlongs on the beach so unless you got up really early in the morning you had to either put your towel on the sand or pay 15 euro for the paid Shezlongs next to the hotel area on the beach.

Everytning is okj

The food quality was not great, we did go during off season so the outdoor amenities were not in order, however we did manage to swim in the outdoor pool only because we could handle the cooler water

This hotel is part of a large complex of about six hotels. Half of which are closed. It is at the far end and is the smallest and closest to the beach. There is no pool so you have to use the one two hotels further along. There are plenty of sunbeds on local beaches and the terrace. The lobby is very attractive and our room, which had a large balcony, was comfortable, clean and well appointed. The food is plentiful but uninspiring - not dissimilar to motorway service area standard. The hot food is generally tepid, but soups and salad were good. The reception and room cleaning staff were friendly and helpful, but the majorly of the restaurant staff were surly and unsmiling. The vast majorly of guests were Romanians and Bulgarians, with a small number of Germans. However, most staff speak some English and all the signage is in English. Overall we enjoyed our stay but the hotel is certainly not 4* standard and is overpriced.

All good but the staff was not trained to inform all discounts on the property which could saved us unnecessary expenses but the the guest service lady diductrd all our missed discount from our final bill.

The staff was courteous. We were in room 11A. The rug in the living space was visibly dirty and the lamps were like cheap IKEA fixtures. The tables were blocks of concrete with flimsily attached tops. Couch was too low for comfort. Curtains would not close. Otherwise, great views, nice restaurant, good location. For Bulgaria, it was a nice property.