Does Pennyhill Park Hotel And Spa have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Pennyhill Park Hotel And Spa pet-friendly?

Yes, Pennyhill Park Hotel And Spa allows pets (limit 2 total). There's a fee of GBP 40 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Pennyhill Park Hotel And Spa?

Self parking and valet parking are free at this property.

What time is check-in at Pennyhill Park Hotel And Spa?

Check-in start time: 4:00 PM; Check-in end time: midnight. After-hours check-in is not available.

Where is Pennyhill Park Hotel And Spa located?

This family-friendly Bagshot hotel is within 3 mi (5 km) of Camberley Theatre, The Atrium, and Berkshire Golf Club. Go Ape at Bracknell is 3 mi (4.9 km) away. Bagshot Station is 22 minutes by foot.

2/10 Terrible

Verified traveler

Mar 24, 2013

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Relies on the neighbourhood!

Well, when you pay a price beginning with a 4, you expect value for money! This was a poor standard hotel, I hear the hotel inspector graded it 2/5, I think he was generous! Concierge were great, check in easy, door to the room, handle cane off in my hand! Single glazing windows in the room, thought the birds were in my room upon entry, radiators screaming air in them, awful snowy tv picture and insulted with the old "it's the weather" excuse when reported, wonder what they say in summer! Shower was disgraceful, I had to wiggle round to find a jet stream of water strong enough to get my shampoo off! Clogged up with limescale, obviously never checked! Lovely spa, but the steam and sauna both closed for maintainance! Overall my stay was not at all impressive! Cannot see where they get the room rate from, probably relying on the fact they're in an expensive neighbourhood as its certainly not the hotel which demands such expense! Reported, including photographs, to the manager, I got ... Sorry! Next time I'm in the area I'll book elsewhere!

6/10 Okay

Daniel

May 11, 2022

Liked: Cleanliness

Underperforming Asset

For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor. Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training...

Stayed 2 nights in May 2022

10/10 Excellent

Abdoulie

May 3, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked my entire stay and felt very welcomed Thank you to the wonderful team at Pennyhillpark especially the Hillfield staff

Stayed 2 nights in Apr 2022

8/10 Good

Henry

Jan 5, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was not great.

Stayed 1 night in Dec 2021

10/10 Excellent

Alexey

Oct 17, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Oct 2021

10/10 Excellent

TEERTHA

Jul 20, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The gift that keeps on giving

Once again this was an excellent place to come and relax. The spa is incredible, the food superb and the service is top notch. Drinks at the pool are pricey but one of life’s necessities. Stay for two nights and leave 5pm on the second day. Book spa appointments well in advance.

Stayed 2 nights in Jul 2021

10/10 Excellent

Jeremy

Jun 3, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing as always

Stayed 3 nights in May 2021

6/10 Okay

Verified traveler

Nov 1, 2020

Liked: Cleanliness, amenities

Terrible check in experience- long queue then room not ready. Brasserie for lunch also terrible service. However the rest of our stay was good. Dinner in Brasserie much better (different staff who were great).

Stayed 1 night in Oct 2020

10/10 Excellent

F, London

Oct 30, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding hotel with the most amazing spa and grounds.

Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveler

Sep 20, 2020

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

I loved Pennyhill! And have been dying to go for almost 4 years. I booked to go back in January, of course nobody knew Covid would happen. However I was disappointed when I arrived, to find that most spa facilities including all the experience rooms were closed. I had no email prior to let me know, and nobody at check in told me when we arrived. So unfortunately overall I am disappointed which is a shame as I was so looking forward to it. If I had been told beforehand, we would have all chosen to postpone until next year when all facilities were in use

Stayed 1 night in Sep 2020

10/10 Excellent

Jonny, Canterbury

Aug 28, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very enjoyable stay. Lovely time spent at the spa, room fantastic and great food at the Brasserie restaurant

Stayed 2 nights in Aug 2020

8/10 Good

Jolanta

Aug 10, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

romantic couple break

Really nice short couple break . Enjoy swimming pool and spa area . Breakfast was amazing

Stayed 1 night in Aug 2020

10/10 Excellent

Ian

Aug 5, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Break away

Simply superb, even with the C19 restrictions in place, the stay was lovely.

Stayed 1 night in Aug 2020

8/10 Good

H

Feb 29, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good in summertime....

We have stayed here twice- once in July, and once between Christmas and New Year. In summer it’s fab- using the space outside means it doesn’t feel crowded at all, and if the weather is good it feels like you’re abroad. In winter, it felt packed and there were numerous groups of people who felt to be honest as if they were there because they’d found a cheap deal somehow? Maybe that was just for the spa. There weren’t enough loungers, so was impossible to rest in between swim/sauna sessions and overall I really didn’t enjoy it. However the rooms are a good size and comfortable, and the bathrooms lovely. My one criticism would be that both times the room was sweltering and the windows barely open so impossible to get fresh air in there. The Mitchelin star restaurant is superb, and the service and sommelier fantastic- worth the money spent for sure.

Stayed 1 night in Dec 2019

8/10 Good

Stephen

Feb 26, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful ground and building, the staff was really helpful.

Stayed 3 nights in Feb 2020

6/10 Okay

Peter

Feb 12, 2020

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Very disappointing

Very Disappointing. Pool hot tub - closed. The 3 Canadian hot tubs - closed. The only other hot tub outside - well, let’s just say it was as if Club 18-30 were having a drunken party in there! Towels, dressing gowns littered the areas and the drunk ‘clubbers’ from outside just helped themselves to any gown and any flip-flops! The lady next to me in the sauna had to run out and save hers as it had her phone in it and they were just going to take it...??!! Nothing was safe. To make matters worse we went back to our room at 17:30 and they hadn’t even cleaned our room...!! The lady at reception didn’t really give a damn & wasn’t apologetic in any way. Thank goodness for the 2 concierge gents - they were superb and looked after us and made us welcome whilst we stayed in reception & waited for our room to be cleaned! I have no idea how this can even considered 5 star. It’s not exclusive, the spa area / pool was nothing better than Coral Reef in Bracknell. Seriously felt like Club 18-30 in there! Had room service, asked for some fruit too - didn’t get any, no explanation or apology. There are lots of better spa hotels in the local area, all with better service, cleaner facilities and better value. Hugely disappointing.

Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Jan 27, 2020

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Weekend Break

Visited with my husband for a weekend break. The room we had was nice and a good size, bed was also very comfy. Would recommend taking bottles of still water as you only get one small bottle in the room for 2 people plus one sparkling and not easy to get cold water from the mixer taps. Small bottles can be purchased for £5. The hairdryer was ok but the cord did not stretch easily from the distance between the low socket and the mirror height so if staying again would take my own. We enjoyed the food and drinks that we had in the bar and brasserie but there was not enough staff on in the bar at lunch and early evening so service was very slow and not great, you could see though the staff on duty were trying their best. We visited the spa Saturday afternoon and Sunday. Our experience on the Saturday was really disappointing as it was so busy we couldn't get loungers or able to use any of the spa pools. On the Sunday morning we had asked reception if it might be quieter and they were adamant it would be even busier and they wouldn't recommend it, we did give it a go however and did find it quieter than Saturday and we were able to use the spa pools and get loungers which made for a better experience. We found some areas dirty assumingly due to the sheer volume of spa users but the dirt was still there on Sunday which meant they hadn't been cleaned in between. In terms of service and experience it felt more like a 4* not a 5* hotel and is somewhat oversold by their marketing.

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Jan 26, 2020

Liked: Cleanliness, amenities, property conditions & facilities

Very busy! Service suffered as a result. Spa facilities are the draw with this hotel. Standards have slipped simce first stayimg at the property over 10 years ago.

Stayed 1 night in Jan 2020

8/10 Good

Olivia

Jan 5, 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Rooms are amazing - even basic ones. Spa was great. There was no space in brasserie for dinner so book ahead - we did a walk in in the bar which was really nice but service was awful and so slow.

Stayed 1 night in Jan 2020

10/10 Excellent

Torquill

Jan 3, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just the best place ever!

A totally amazing experience. The staff were amazing and everyone went the extra mile to make us feel special.

Stayed 1 night in Jan 2020

8/10 Good

Zoe

Nov 29, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

A lovely hotel, and great service. The doorman who researched cigars for my husband was particularly good. A surprisingly personal feel, given how large the hotel is.

Stayed 1 night in Nov 2019

6/10 Okay

Chris

Nov 11, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t think is a 5 star

Great hotel but the food was not up to scratch

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Oct 7, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

absolutely beautiful! We had such an amazing time, very relaxed.

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Sep 17, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely stay for our anniversary. Room a little dusty but hotel very responsive rectifying this. Fab staff and quick service. Would highly recommend and would return to the hotel and spa. Spa was wonderful, best massage I’ve ever had!

Stayed 2 nights in Sep 2019

8/10 Good

Mike

Sep 15, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The overall experience was marred by a poor quality hot buffet breakfast, that was far from hot. It was very surprising that a 5 star hotel would not offer a freshly cooked hot full English breakfast. Whilst there were 3 or 4 a la carte options on the menu these referred to omelettes and kippers etc. Added to this, the fact that there was no Maitre d present or any other person of authority in the Dining Room added to a failure on the part of the hotel. The waiting staff consisted of two or three youngsters, that looked like school leavers. For the price of the rooms, my wife and I expected a superior experience, however we left feeling that we had not received value for money.

Stayed 1 night in Sep 2019

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