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Hotel Helenenburg

Property class: 3

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Property amenity - Hotel Helenenburg (Bad Gastein)
Buffet - Hotel Helenenburg (Bad Gastein)
Standard Double Room, Balcony | Hypo-allergenic bedding, in-room safe, free WiFi - Hotel Helenenburg (Bad Gastein)
Interior - Hotel Helenenburg (Bad Gastein)
Exterior - Hotel Helenenburg (Bad Gastein)
Hotel Helenenburg sits in the mountains offering a peaceful retreat with its golf course, ski-in/ski-out access, and scenic mountain views. Travelers can relax in the sauna after outdoor activities or enjoy the garden terrace while staying connected with WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Room options

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Showing 2 of 2 rooms

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Hypo-allergenic bedding, in-room safe, free WiFi

Standard Double Room, Balcony

  • Valley view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Single Room, Balcony

Standard Single Room, Balcony | Hypo-allergenic bedding, in-room safe, free WiFi

Standard Single Room, Balcony

  • Valley view
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Bad Gastein, Hotel Helenenburg is near a train station and in the mountains. The area's natural beauty can be seen at Hohe Tauern National Park and Bad Gastein Waterfall, while Gasteiner Museum and Rauriser Talmuseum are cultural highlights. Wasserspielepark Fallbach and Molltaler Gletscher are also worth visiting. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as sledding and snowshoeing. Visit our Bad Gastein travel guide
Map
Kötschachtaler Str 18, Bad Gastein, Salzburg, 5640

What's nearby

  • Bad Gastein Waterfall
    Bad Gastein Waterfall
    11 min walk - 0.6 miles
  • Graukogel Cable Car
    3 min walk - 0.2 miles
  • Gastein Vapor Bath
    6 min walk - 0.4 miles
  • Stubnerkogel Cable Car
    16 min walk - 0.9 miles
  • Felsentherme Spa
    16 min walk - 0.9 miles

Getting around

  • Bad Gastein Station
    15 min walk

Restaurants

  • Good Gastein Pizza | Pasta | Bar
    9 min walk
  • The Blonde Beans
    16 min walk
  • Orania Stüberl
    15 min walk
  • Jägerhäusl
    11 min walk
  • Angelo
    13 min walk

About this property

Hotel Helenenburg

Hotel in the mountains
Consider a stay at Hotel Helenenburg and take advantage of a golf course, a terrace, and a garden. With amenities like ski-in/ski-out access and ski storage, this hotel is a great place to hit the slopes. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and a library.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Supervised childcare (surcharge), smoke-free premises, and an elevator
Room features
All guestrooms at Hotel Helenenburg include amenities such as free WiFi, safes, and room service.
Extra amenities include:
  • Bathrooms with tubs or showers and hair dryers
  • Flat-screen TVs with satellite channels
  • Balconies and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Golf course
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day, plus a deposit of EUR 10 per day
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 0.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: EUR 4.00 per person, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is EUR 1.1 for the first bedroom per night, and increases by EUR 1.1 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: EUR 10 per day
  • Pet fee: EUR 10 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Helenenburg Bad Gastein
Hotel Helenenburg
Helenenburg Bad Gastein
Helenenburg
Hotel Helenenburg Hotel
Hotel Helenenburg Bad Gastein
Hotel Helenenburg Hotel Bad Gastein

Frequently asked questions

Is Hotel Helenenburg pet-friendly?

Yes, pets are allowed at this property. There's a deposit of EUR 10 per day and a fee of EUR 10 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Helenenburg?

Check-in start time: 3 PM; Check-in end time: 8 PM.

What time is check-out at Hotel Helenenburg?

Check-out is at 10 AM.

Does Hotel Helenenburg provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Helenenburg located?

Located in the mountains, this ski-in/ski-out hotel in Bad Gastein is within a 5-minute walk of Gastein Ski Resort and Graukogel Cable Car and close to winter sports such as cross-country skiing and skiing lessons. Gastein Vapor Bath and Bad Gastein Waterfall are also within 10 minutes. Bad Gastein Station is 15 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Helenenburg Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Location

9.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 14 out of 39 reviews
Rating 8 - Good. 22 out of 39 reviews
Rating 6 - Okay. 2 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 0 out of 39 reviews

Reviews

Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Breakfast could start at 7'o clock instead of 7:30. Pillow was too thin for me. Otherwise good value for money.
Stayed 7 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities
Der Ausblick vom Hotel über das Gasteinertal ist spektakular, das Hotel ist leider jedoch in die Jahre gekommen. Die Ausstattung der Zimmer doch schon recht überholt, die Betten hingegen waren bequem. Enttäuschend war, dass die Handtücher nicht ausgetauscht wurden, obwohl wir sie auf den Boden gelegt hatten. Sie wurden einfach wieder aufgehängt. Wir wussten dann nicht mal mehr, wer welches Handtuch benutzt hatte. Das Frühstück war grundsätzlich ok, aber auch nicht herausragend. Das Personal an der Rezeption recht mürrisch, von Freundlichkeit oder Herzlichkeit war nichts zu bemerken. Die Gastein-Karte wurde uns erst auf Anfrage ausgeteilt, wir hätten damit die Therme, den Bus und die Liftkarten billiger bekommen.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles hat uns gefallen, bis auf das Bett/die Matratze - diese war steinhart, so dass wir kaum geschlafen haben.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otrolig utsikt

Fantastisk utsikt!! Enkelt inrett men fräscht rum. God frukost med mycket att välja på.
Stayed 2 nights in Jun 2019
Verified

8/10 Good

heikki

Liked: Cleanliness, staff & service

Ihan ok

Hotelli oli hieman vanhahtava,mutta palvelu hyvää ja ystävällistä. Hotelli sijaitsee vähän syrjässä keskustasta, mutta ilmaiset ski bussit toimivat hyvin.
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

Olli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyvä ja rauhallinen hotelli yöpymiseen

Hotelli rauhallisella paikalla upein näköaloin laaksoon, jos parveke sinne päin. Hyvä hinta-laatusuhde ja hyvä aamupala. Grosskugelin hissiasema ihan vieressä. Upeat rinteet ja ei ruuhkia kiusana.
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities

Esqui em Bad Gastein

Hotel a 1.3 km do centro, os apartamentos possuem varanda com linda vista de toda a cidade. O quarto é amplo,não dispõe de cafeteira, moveis antigos, banheiro moderno com banheira. O café da manhã é razoável, estacionamento excelente, os funcionários do hotel são muito amaveis e não medem esforços para que o hospede se sinta bem-vindo . Excelente pra quem quer esquiar, uma das pistas situa-se a alguns metros do hotel.
Stayed 5 nights in Jan 2019
Verified

10/10 Excellent

Liisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra vistelse

Bra service genomgående , trevlig hjälpsam personal, stort rum med utsikt mot dalen. Bra frukost, prisvärt Lugnt läge
Stayed 7 nights in Dec 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gutes hotel oberhalb bad gastein

das Hotel steht oberhabl der stadt bad gastein. es ist einfach zu dem Hotel mit dem Auto zu kommen. genug Parkplatz. es ist auch einfach zu fuss in die Stadt zu gehen. wunderschönes ausblick. sehr nette Rezeption und überhaupt alle im Hotel. gutes essen. Möglichkeit am abend im aufethalsraum sitzen bleiben.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

vivi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

We enjoyed staying in this quiet hotel with wonderful views and hospitable staff.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and nice personal.
Stayed 2 nights in Jul 2018
Verified

8/10 Good

JAROSLAV

Liked: Cleanliness, staff & service, room comfort

Good value for money

Snídaně byla slabina, nekvalitni potraviny a pecivo z rozpeků. Vetsina hotelů to tak bohuzel ma,kdy se to konecne zmeni?
Verified

8/10 Good

Monica

Liked: Cleanliness, staff & service, room comfort

Prisvärt och gemytligt.

Vi var en familj på 4 som var på skidsemester. Hotellet serverade en helt ok frukost, bjöd på lite "imbiss"(snacks) på eftermiddagen (dryck fick man betala för) och erbjöd också en 3-rätters middag för 12 Euro, som inte var något märkvärdigt men helt ok när man inte orkade gå ut och leta något annat efter en lång dag i backen. Personalen var väldigt hjälpsam. Hotellet låg lite utanför, det tog ca en kvart att gå in till byn.
Verified

6/10 Okay

Sanna

Liked: Cleanliness, staff & service

Lasketteluloma Bad Gasteinissa.

Hieno näkymä huoneen parvekkeelta. Henkilökunta erittäin ystävällistä. Kuljetus juna-asemalle mahdollinen. Hotellin illallisella hyvä hinta/laatusuhde.
Verified

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mycket trevligt och prisvärt hotell !!

Mycket trevligt hotell med en mycket god service av personalen på hotellet. Närhet till ett av skidsystemen o ca 15 min promenad till centrum. Men det går gratis skidbussar dagligen vilket gör det enkelt att transportera sig mellan hotell o de olika skidområdena .. Kan varmt rekommendera detta hotell.
Verified

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastiskt hotell

Bästa hotellet jag bott på i förhållande till prisnivån. Inget att klaga på. Underbar personal och utmärkt service. Fantastiskt utsikt. Kommer absolut tillbaka hit igen.
Verified

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, room comfort

kurzer Aufenthalt: gutes Fruehstueck, nettes Personal

Wir waren zwar nur kurz im Hotel Helenenburg, haben uns aber sehr wohl gefuehlt. Das Hotel selbst ist schon laenger nicht mehr renoviert worden, aber der gute Service, das tolle Fruehstueck, liebevolle Details (z.B. Obstschuessel am Zimmer) und das freundliche Personal machten den Aufenthalt sehr angenehm.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place with a beyond wonderful staff. They even include a city pass with your room that gets you discounts throughout the area. The complimentary breakfast is delicious and offers a wide variety. Absolutely wonderful and for a great cost
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful gem

It was fabulous! The customer service from the front desk clerk and the restaurant staff was personal, friendly and professional. It was a very welcoming hotel with very spacious rooms and balconies. The three course dinner was cheap and delicious! We were not able to stay for breakfast on the morning we checked out so the staff prepared lunch kits for each of us for the next day.
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and pleasant historic hotel

Very helpful, caring and informative staff. We had a nice room with a balcony overlooking the valley. Good breakfast buffet.
Verified

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

På alle måder smukt hotel i Bad Gastein

Utroligt serviceminded, venligt og imødekommende personale, smukt beliggende hotel, værelser med balkon og udsigt man ikke kan få nok af - et af de allerbedst beliggende hoteller i Bad Gastein. Ikke det mest moderne hotel, men helhedsoplevelsen er udelukkende positiv, og man kan ikke andet end at slappe af og føle sig mere end velkommen.
Verified

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff that made our short stay fantastic, nice dinner in the evening and a well composed breakfast to give us a good start on our journey. We will come back for a longer stay and explore the alps.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sød og venlig betjening fra personalet. Rigtig dejligt stort værelse med flot udsigt over dalen.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good experience

Fair staff, good price/value, clean room but old furniture, good breakfast. Bad Gastein has many closed activities, but a Belle Époque charme
Verified

10/10 Excellent

anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean cheap hotell. Helpfull staff and an Ok breakfast included! Clean Room with an Amazing view. Would go here again for sure.