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Grand Hotel Heiligendamm

Beachfront hotel with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Grand Hotel Heiligendamm

On the beach, windsurfing, beach bar, surfing
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Indoor pool, outdoor pool, sun loungers
Junior Suite, 1 Bedroom, Non Smoking, Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Travelers enjoy Grand Hotel Heiligendamm's sunny beachfront with poolside bar and windsurfing. The Heiligendamm SPA offers yoga and Pilates for wellness seekers. Three distinct restaurants provide dining options, and the attentive staff consistently earns praise from guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Free WiFi
  • Housekeeping
  • Pool
  • Spa

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Sea View

Junior Suite, 1 Bedroom, Non Smoking, Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 1 Bedroom, Non Smoking, Sea View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 45 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Sea View

Deluxe Suite, 1 King Bed, Non Smoking, Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Suite, 1 King Bed, Non Smoking, Sea View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Park View

Deluxe Suite, 1 King Bed, Non Smoking, Park View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Suite, 1 King Bed, Non Smoking, Park View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 60 sq m
  • 1 bedroom
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Double Room, Non Smoking, Garden View (no extra bed available)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Luxury Double Room, Non Smoking, Garden View (no extra bed available)

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room, Non Smoking, Sea View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Luxury Double Room, Non Smoking, Sea View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Park View

Junior Suite, 1 Bedroom, Non Smoking, Park View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 1 Bedroom, Non Smoking, Park View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 45 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Exclusive Suite, 1 King Bed, Sea View, Beachside

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Exclusive Suite, 2 Bedrooms, Non Smoking, Ground Floor

Highlights

Yard
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 100 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

Exclusive Suite, 1 King Bed, Sea View, Beachside

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
Prof.-Dr.-Vogel-Strasse 6, Heiligendamm, Bad Doberan, MV, 18209

What's nearby

  • Heiligendamm Beach - 1 min walk - 0.1 miles
  • Marina Kuehlungsborn - 12 min drive - 5.9 miles
  • Kuehlungsborn Beach - 12 min drive - 5.8 miles
  • Baltic Border Tower - 12 min drive - 6.0 miles
  • Nienhagen Beach - 19 min drive - 9.6 miles

Getting around

  • Bad Doberan Station - 8 min drive
  • Rostock (RLG-Laage) - 42 min drive

Restaurants

  • ‪Kühlungsborner Brauhaus - ‬10 min drive
  • ‪deck Restaurant & Bar - ‬17 min walk
  • ‪Restaurant Herzoglicher Wartesaal - ‬2 min walk
  • ‪Backfischbude - ‬6 min walk
  • ‪Vielmeer - ‬11 min drive

About this property

Grand Hotel Heiligendamm

Family-friendly hotel by the sea
Take advantage of an adjacent golf course, a beach bar, and a poolside bar at Grand Hotel Heiligendamm. This hotel is a great place to bask in the sun with a beachfront location, surfing, and sailing. Treat yourself to a body treatment, a massage, or a facial at Heiligendamm Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Pilates classes and fitness classes are offered at the health club; other things to do include archery and windsurfing. In addition to a rooftop terrace and shopping on site, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool and an outdoor pool, along with sun loungers
  • Limo/town car service, bike rentals, and tennis courts
  • Valet parking (surcharge), an electric car charging station, and supervised childcare (surcharge)
  • Meeting rooms, free newspapers, and concierge services
Room features
All 199 rooms feature comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Rainfall showers, separate tubs/showers, and children's robes
  • 27-inch flat-screen TVs with cable channels
  • Wardrobes/closets, childcare services, and heating

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 50 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (EUR 15 per day)
  • Valet parking on site (EUR 25 per day)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Personal motorized watercraft
  • Piano
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 5 buildings
  • 5 floors
  • Banquet hall
  • Built in 1793
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

This property offers transfers from the ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 100.0 per day
Cribs (infant beds) are available for EUR 50.0 per day

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 15 per day
  • Valet parking fee: EUR 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 50.0 per day
  • Rollaway bed fee: EUR 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Grand Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Hotel
Grand Heiligendamm
Grand Hotel Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Hotel Bad Doberan

Frequently asked questions

Does Grand Hotel Heiligendamm have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Grand Hotel Heiligendamm pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Hotel Heiligendamm?

Self parking is available for EUR 15 per day. Valet parking is available for EUR 25 per day.

What time is check-in at Grand Hotel Heiligendamm?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Hotel Heiligendamm?

Check-out is at noon. Late check-out is available for EUR 50 (subject to availability).

Where is Grand Hotel Heiligendamm located?

Located in Bad Doberan, this beachfront hotel is next to a golf course and within a 15-minute walk of Heiligendamm Beach and Bäderbahn Molli. Boergerende Beach and Marina Kuehlungsborn are also within 3 mi (5 km).

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Reviews

Grand Hotel Heiligendamm Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.0

Staff & service

8.4

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 331 out of 510 reviews
Rating 8 - Good. 115 out of 510 reviews
Rating 6 - Okay. 45 out of 510 reviews
Rating 4 - Poor. 12 out of 510 reviews
Rating 2 - Terrible. 7 out of 510 reviews

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Clean nice great people
Stayed 2 nights in May 2025

10/10 Excellent

Henriette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax, family time
Stayed 7 nights in Jul 2025

10/10 Excellent

Franz Xaver

Liked: Cleanliness, staff & service, property conditions & facilities
Wie immer alles perfekt
Stayed 4 nights in Sep 2025

2/10 Terrible

Robert

Disliked: Staff & service

Grosse Enttäuschung

Miserabler und komplett lustloser Service (ausser in der Bar), Personal (auch an Rezeption!) spricht teilweise kein Deutsch (…und Englisch!…). Zimmerservice ging sogar einmal vergessen, niemand fühlt sich zuständig. Die Knallnummer war der „Rausschmeisser“ am Pool nachdem ich gefragt hatte, ob ich einen Sonnenschirm haben dürfe… Dies ist definitiv kein führendes Hotel der Welt, bitte nicht darauf hineinfallen, trotz der englischlautenden Bezeichnung. Die Anlage ist wunderschön aber der ganze Rest ist unterirdisch. Der Fisch stinkt vom Kopf her….
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Auszeit an der Ostsee

immer wieder sehr sehr schön
Stayed 3 nights in Jun 2025

8/10 Good

Regine

Liked: Property conditions & facilities
Disliked: Amenities
Das Zimmer war, obwohl eines der kleinsten, groß und großzügig. Im Bad eine gediegene, wunderschön antike Ausstattung mit Badewanne und Dusche. Das Hotel vom Ambiente und dem weitläufigen Gelände eines der schönsten, die ich je gesehen habe. Die Küche und das Angebot unschlagbar. Vor allem das Frühstück:jeden Morgen ein absoluter Genuss. Es blieben keine Wünsche offen. Das Publikum: Reich und scheu aber dennoch sympathisch - eine andere Liga, andere Sorgen. Nicht ganz so gelungen war der Service. Erst nach dreimaliger Aufforderung wurde reagiert. Die Minibar enthielt noch angebrochene Getränke des Vorgängers. Das TV hatte keine Mediathek. Schön, dass ein Teil des Strandes von den Hotelgästen genutzt werden kann. Allerdings, gepflegt war dieser Abschnitt nicht und exklusiv ebenfalls nicht…
Stayed 2 nights in Jul 2025

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 2 nights in May 2025

6/10 Okay

Birk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Man merkt der Unterkunft an, dass lange nicht mehr renoviert wurde
Stayed 1 night in Jun 2025

10/10 Excellent

Markus

Liked: Cleanliness, amenities, property conditions & facilities
Alles überragend Gut, Lage und Service sind top!
Stayed 4 nights in Jun 2025

4/10 Poor

Franz Xaver

Liked: Cleanliness
Disliked: Staff & service
Leider hat im Zimmer so einiges an selbstverstaendlichen Dingen wie z.B. schuhloeffel etc gefehlt. Auch die Speisen Portionen waren kleiner und teurer
Stayed 7 nights in May 2025

10/10 Excellent

Nadja Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Toller Kurzurlaub
Stayed 1 night in May 2025

4/10 Poor

Stefan

Liked: Cleanliness
Disliked: Property conditions & facilities
Es ist schwer bei dem Riesen Hotel was so langsam in die Jahre kommt den vielen Mängeln Herr zu werden. Die Preise erlauben eigentlich keine Toleranz bei den Mängeln. selbst bei Zimmerwechsel wechseln nur die Mängel. Das Essen ist gut aber ein Hamburger für 32 Euro kann natürlich nie halten was der Preis verspricht. Es ist halt nicht Paris oder London sondern bleibt in der Nähe von Bad Doberan.
Stayed 6 nights in Mar 2025

10/10 Excellent

Alf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ett hotell utöver det vanliga

En femstjärnig upplevelse rakt igenom.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wer erholsames Wellness, in Sauna und Pool, und gleichzeitig endlose Strandspaziergängen, sucht ist hier richtig. Das Frühstück ist wunderbar, besondern wenn man wie wir Ende März das Glück von warmen Sonnentagen hat und den letzten Kaffee mit auf die Terrasse nimmt.
Stayed 3 nights in Mar 2025

6/10 Okay

Fritz

Liked: Cleanliness, room comfort
Disliked: Staff & service

Enttäuschend - regelmäßiger Besucher

Sehr enttäuschend! Nach regelmäßigen Besuchen werden wir nicht mehr zurückkehren. Der Service im Hotel und die Mitarbeiter waren derartig unfreundlich, dass es fast schon an Frechheit grenzte. Am Abend wollten wir uns, nach bereits mehrfachem Besuch der Bar an vorherigen Abenden, an die Bar begeben, woraufhin der Kellner sich uns in den Weg stellte und derart anblaffte: "was unser begehren sei?" und uns darauf verwies, dass man (gemäß Schild) zu seinem Platz geführt wird. Die Bar war völlig leer... Ein solchen Verhalten habe wir noch nie erlebt. Dieses Verhalten durften wir dann am nächsten Tage beim Frühstück ebenfalls durch eine sehr forsche und derart unfreundliche Platzierdame erfahren. Beim Frühstück mussten wir mehrfach das Personal darauf aufmerksam machen, dass gewisse Dinge, wie z.B. das Rührei, das Bircher-Müsli etc. fehlen und dies dauerte dann ca. 15 Minuten bis dies aufgefüllt wurde. Das Frühstück ist gut, aber es kann nicht die Aufgabe des Gastes sein, das Personal mehrfach auf fehlende Dinge hinzuweisen. Ebenso war ohne jegliche Vorankündigung der Außenpool geschlossen, was zu einem völlig überfüllten Innenpool führte. Es war unmöglich morgens eine Runde zu schwimmen, ohne sich mit ca. 20x Personen den innen Pool zu teilen (schlimmer als Freibad). Service-Qualität / Personal ist absolut mangelhaft. Auch das Personal an der Rezeption scheint lediglich in freundlicher Gleichgültigkeit geschult und unternimmt keinerlei Anstalten den Gast zufrieden zu stellen.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hat uns sehr gut gefallen, es ist aber schon sehr gehobener Standard und entsprechend ist die Klientel. Ein hervorragendes Frühstücksbuffet und sehr freundliche, wenn auch tlw. etwas verpeilte Bedienung. Durch die Abgeschiedenheit hat man da keine Massen an Touristen, zumindest im Winter. Was uns nicht so gut gefallen hat, aber verschmerzbar war: In unserem Zimmer waren mehrere Sachen nicht in Ordnung: der Griff an der Dusche war locker, die Badewanne hielt das Wasser nicht drin und einige Schranklampen gingen nicht.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jody Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

heaven can wait ...

The superb service of the Grand Hotel began before we even arrived in Heiligendamm. Frau Römer responded immediately to our questions and requests per email and reserved a junior suite with sea view as possible upgrade in advance. Dogus made us feel at home from the very first minute of check-in, took time to show us four other possible rooms and suites, and informed us about the history of the hotel and the services provided. We already felt at home during our first breakfast in the magnificent Kurhaus with the nice lady from Sri Lanka serving us with freshly prepared egg dishes, pancakes, waffles, and porridge. By the end of our third breakfast we felt as if we'd known Ulrike, Alex, and Ricardo for years, who took our coats, led us to our table, found time for personal small talk, and made us feel like royalty. The location of the "white city at the seaside" is of course world-famous not least due to the G8 summit held there years ago, and of course we were awed by the historic buildings perfectly restored and meticulously kept up, and we enjoyed every minute of our very comfortable room with a Baltic Sea view. But what made the Grand Hotel Heiligendamm truly grand were the wonderful people we met there. Maybe the management has been lucky with whom they've chosen to employ, maybe the employees have been lucky to have such great people to work for. We are certainly grateful for our 4 days in paradise.
evening light on the Baltic Sea
grand entrance hall for a grand hotel
library in the lobby
sunrise from our suite
Stayed 3 nights in Feb 2025

10/10 Excellent

Andre

Alles Bestens
Stayed 3 nights in Feb 2025

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hervorragendes ruhiges Spa
Stayed 4 nights in Dec 2024

6/10 Okay

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Sehr lückenhafte Deutschkenntnisse der Kellner, umorganisiert es Arbeiten an der Rezeption, keine Abrechnung beim Auschecken möglich
Stayed 3 nights in Dec 2024

6/10 Okay

Leo

Liked: Cleanliness, property conditions & facilities
Gerade im Frühstücksbereich sehr unkoordinierter und mittelmäßiger Service, der nicht dem 5 Sterne Anspruch gerecht wird
Stayed 2 nights in Oct 2024

8/10 Good

Jörg

Liked: Cleanliness, amenities
Dennoch ein gut, weil das Service-Personal es gerade noch geschafft hat. Mängel wurde aufgenommen und beseitigt. Das Hotel war anscheinend sehr gut (will heissen hoch/ stark) belegt. Was eigentlich kein Grund für eine schwächere Leistung als gewohnt sein dürfte.
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2024

6/10 Okay

Eike

Es lagen verwelkte Blüten auf dem Boden im Flur, Spinnenweben an den Fenstern im Zimmer, stark zerkratzte Schreibtischauflage, schwarze Verfärbung der Duschabdichtung, Flecken auf dem Teppich… Bedienung am Pool sehr unbeholfen, 45min auf Kellner gewartet, 45 min auf Kaffee gewartet, Frühstücksbetreuung überfordert, Tische nicht abgeräumt, langes warten auf Sonderbestellung…
Stayed 1 night in Aug 2024

2/10 Terrible

Jens

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Wir waren r vier Tage im Hotel Der Service ist Grotten schlecht viele junge Service Mitarbeiter die nicht angeleitet werden Das erwartet man nicht in einem Haus dieser Kategorie Das Frühstück ist perfekt aber die Mitarbeiter katastrophal Rezeption mit nicht deutschsprachigen Mitarbeiter /innen machen es auch nicht leichter statt Express Bügelservice erhielten wir nur zusätzliche Bügel Das dann nach vielen Reklamieren erhaltene Bügelbrett und Bügeleisen war nicht benutzbar Grand Hotel hat für mich persönlich einen anderen Service Ich könnte diese Positionen noch vielmals ergänzen
Stayed 4 nights in Jul 2024

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