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Papitos Bacalar Hotel and Marina

Property class: 2.5

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Photo gallery for Papitos Bacalar Hotel and Marina

A rustic outdoor setting with a wooden bench, a lantern hanging from a tree, and a pathway leading to a building with a red roof. - Papitos Bacalar Hotel and Marina (Bacalar)
A pier with boats docked, a thatched-roof structure, and a calm sea. - Papitos Bacalar Hotel and Marina (Bacalar)
A pathway leading to a building with a red roof, surrounded by palm trees and greenery. - Papitos Bacalar Hotel and Marina (Bacalar)
An outdoor restaurant area with string lights, wooden tables, and a thatched-roof structure. - Papitos Bacalar Hotel and Marina (Bacalar)
A wooden-paneled room with a bed, pillows, a nightstand, and a hanging light fixture. - Papitos Bacalar Hotel and Marina (Bacalar)
Near Laguna Bacalar Ecological Park, Papitos Bacalar Hotel and Marina provides a garden, a bar, and a restaurant. Enjoy onsite activities like kayaking and boat tours. Guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Housekeeping

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Basic Cabin, 1 Double Bed

A bedroom with a wooden ceiling, a bed with white linens, a desk with a lamp, and a wardrobe.

Basic Cabin, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Cabin, 1 Queen Bed

A wooden-paneled room with a bed, pillows, a nightstand, and a hanging light fixture.

Basic Cabin, 1 Queen Bed

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Cabin, 1 King Bed with Sofa bed

A wooden deck with outdoor seating, overlooking a marina with boats and a clear view of the water.

Basic Cabin, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Basic Cabin, Multiple Beds, Garden View

A room with wooden walls, a bed with white bedding, a small sofa, and a TV mounted on the wall.

Basic Cabin, Multiple Beds, Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

About the neighborhood

Bacalar Centro, a neighborhood in Bacalar, is home to Papitos Bacalar Hotel and Marina. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Visit our Bacalar travel guide
Map
Costero Bacalar Sur Esquina 16 Centro, Bacalar, QROO, 77930

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    2 min walk - 0.1 miles
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    3 min walk - 0.2 miles
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    10 min walk - 0.6 miles
  • Municipal Spa of Bacalar
    3 min walk - 0.2 miles
  • Zócalo
    5 min walk - 0.3 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    39 min drive

Restaurants

  • Navieros Bacalar
    1 min walk
  • Noru
    5 min walk
  • La Trattoria 46
    5 min walk
  • Pizzeria Bertilla
    5 min walk
  • La Guapachosa
    6 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Papitos

Things to do

  • Boat tours
  • Kayaking

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 11:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
There is no hot water on site

Frequently asked questions

Is Papitos Bacalar Hotel and Marina pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Papitos Bacalar Hotel and Marina?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Papitos Bacalar Hotel and Marina?

Check-out is at noon.

Where is Papitos Bacalar Hotel and Marina located?

Located in Bacalar Centro, this hotel is within a 15-minute walk of Lake Bacalar and Laguna Bacalar Ecological Park. Municipal Spa of Bacalar and Fort of San Felipe are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Papitos Bacalar Hotel and Marina Reviews

7.6

Good

6.6

Cleanliness

7.4

Amenities

8.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 17 out of 42 reviews
Rating 8 - Good. 12 out of 42 reviews
Rating 6 - Okay. 4 out of 42 reviews
Rating 4 - Poor. 4 out of 42 reviews
Rating 2 - Terrible. 5 out of 42 reviews

Reviews

Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs extreme upgrading , specially the air conditioning units . The location is great , so it’s a shame that the small hotel is not up to it. Good thing is that it has parking .
Stayed 1 night in Oct 2026
Verified review

6/10 Okay

Liked: Staff & service
No hot water in the showers. We understood they are cabins, not hotel rooms, so we expected that. We got the ensuite King size bed room for 1 night. The room was comfortable, bed comfortable, a charming cabin with an outdoor lovely deck with chairs and a table. The room has a partial view of the lagoon and very convenient, as the tours leave from it's own deck. The toilet was dirty, with marks around the toilet seat and loose, and the fact that there was no hot water was strange and inconvenient. Very quiet at night, which we loved. The staff was amazing. The restaurant had good food and also great service. Nevertheless, we had a lovely time but booked another hotel for the following night for comfort.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, clean room, friendly staff, great food.
Stayed 1 night in Nov 2022
Verified review

8/10 Good

Liked: Staff & service
Great location on the lagoon, on site parking available, bathrooms could be updated.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

not good
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we walked in we notice AC was not working and at a 95 degree weather plus humidity, it was very uncomfortable being inside the room. Also the bed had bed bugs and sheets were dirty. In addition there were spiders and a lizard in the room. We were there for approx. 2hrs and decided to stay at another hotel. All of this was reported to the person in charged and to Expedia. Horrible experienced!
Stayed 4 nights in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
The room was not in sleeping and resting conditions. I checked in on June 3rd and checked right out. I explained to the receptionist that there was a lizard in the room and the bed sheets were soiled, there seemed to be mice poop in the pillows. I showed it to the receptionist and she said, it was roof dust but the whole room looked disgusting and dirty. There were open cracks in the room floor where more insects or rodents could get in the room. The AC wasn’t working properly either and not acceptable for Bacalar’s hot humid weather. I open a refund claim with Expedia but my claim was denied. I never spent a night in that place and checked right out same day. Do not reserve this place, it will ruin your vacation.
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort
Muy mala experiencia de hospedaje, nada recomendable, muy sucias y deterioradas las habitaciones, informamos q no salia agua caliente , y es hora q sigo esperando ya en mi casa jeje
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Edith- excelente anfitriona, buena atención
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Personal super zuvorkommend und sehr freundlich. Zimmer mit toller Aussicht. Super Wlan.
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
La ubicacion es buena. La cabaña es muy básica. Las sabanas tenian manchas, olian a limpio, pero ya necesitan ser reemplazadas. Si solo vas a llegar a dormir y bañarte, me parece que es bastante adecuado el lugar. Sin embargo, si eres de los que les gusta estar en la habitacion en el dia o levantarte tarde, despues de las 10am hay mucho ruido y no para como hasta las 7pm, tengan en cuenta que de ahi salen los tours y hay mucho movimiento de gente todo el dia.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Buema ubicación y trato amable
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

Falta mantenimiento

Falto limpieza, había muchas termitas en el hotel y el baño olía a drenaje, de igual forma, la instalación estaba vieja y deteriorada, lo rescatable fue la ubicación, perfecta y muy cómoda
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien ubicado
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable el personal
Stayed 3 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Estuvo bien en lineas generales, pero no me asignaron la habitación que pedí hasta mi tercera noche, por lo que perdí el extra que pagué por la misma
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Koselig sted og hyggelig i resepsjonen. Dog ikke så serviceinnstilt i restauranten som også var noe stengt i åpningstiden.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Liked: Staff & service
Los baños de la habitación sumamente incómodo porque está súper pequeño de ancho tiene como 89 centímetros y de largo como 139 centímetros de tal forma que bañarte o hacer sus necesidades es incómodo ya que tienes que estar con la puerta abierta porque no cabes si la cierras
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Me pareció algo caro para el espacio e instalaciones que tienen sin embargo la ubicación fue excelente
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable en la mayoria de los aspectos. Tiene muelle particular, estacionamiento, si uno gusta puede contratar el Tour ahi mismo, renta de kayak, motos acuaticas, a pie esta como a 5 minutos el centro donde hay restaurantes. El cuarto esta bien te lo entregan limpio, cuenta con baño y regadera, NO cuenta con agua caliente, NO cuenta con caja de seguridad, NO cuenta con frigobar, cuenta con internet(lo cual a la fecha de escribir esta reseña NO habia mucha gente era temporada baja anexo esto porque la velocidad del internet era aceptable) , cuenta con TV stamrt (para ver Netflix, Disney , Youtube, etc) , SI cuenta con clima, lo malo es que es una cama casi individual para una pareja pero asi se dueme juntitos igual :D , el servicio de limpieza al cuarto deja un poco mas que desear ya que tu tienes que ir a solicitarlo al igual que shampoo y jabones, mas sin embargo tu puedes ir a recepcion y con gusto te los dan. En cuanto al personal de limpieza me ubiera agradado un poco mas que ellos se acercaran a ti para ofrecerte el servicio, claro si tu vas y les dices no te lo van a negar, como observacion con mucho gusto te dicen que SI . Cuenta con un restaurante. El personal de recepcion muy amable en todo momento y te apoyan en todo lo que este a sus manos claro. En lo personal me agrado la experiencia, al final son cabañas NO es un hotel, tienes bastante privaciadad en la cabaña. Si eres alguien que esta acostumbrado a cuartos lujosos de hotel este lugar NO es para ti.
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal es excelente, la ubicación y los tours son excelentes también
Stayed 1 night in Feb 2023
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Papitos Cabaña rústica

La cabaña se mueve con el aire. Se oye todo lo de la habitación de junto y las personas que pasan por la calle tomadas y cantando. No hay agua caliente y no hay un aviso en la reserva al respecto. Muy caro para lo rústico que esta
Stayed 1 night in Nov 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente vista y ubicación

Buen lugar en general linda vista todo bien solo un detalle es que no hay agua caliente y el baño es muy pequeño lo demás excelente.
Stayed 1 night in Aug 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort

Mal servicio

No me hicieron check in para considerar las primeras 5 noches para mi cuenta en Hoteles.com . Nadie sabía nada. No hacían aseo a diario, el lugar tenía restaurante pero no entendían que ofrecer a una persona vegana o vegetariana.
Stayed 5 nights in Jul 2022