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Naya Bacalar Hotel

4.0 star property
Travelers unwind with rejuvenating spa treatments at this peaceful retreat, then enjoy morning coffee and local flavors poolside for a perfect day of relaxation

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Photo gallery for Naya Bacalar Hotel

Dock - Naya Bacalar Hotel (Bacalar)
Sundeck - Naya Bacalar Hotel (Bacalar)
Romantic Room, 1 King Bed, Private Pool, Garden View | Garden view - Naya Bacalar Hotel (Bacalar)
Memory foam beds, free WiFi, bed sheets - Naya Bacalar Hotel (Bacalar)
Breakfast, lunch, dinner served; Mediterranean cuisine, pool views - Naya Bacalar Hotel (Bacalar)
Naya Bacalar Hotel offers a tranquil rural escape with an outdoor entertainment area and spa for deep-tissue massages. Enjoy WiFi, continental breakfast, and coffee/tea in the lobby. Multilingual staff are ready to assist.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

View all photos for Romantic Room, 1 King Bed, Terrace, Garden View

Romantic Room, 1 King Bed, Terrace, Garden View | Memory foam beds, free WiFi, bed sheets

Romantic Room, 1 King Bed, Terrace, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Memory foam bed
Ceiling fan
Rainfall showerhead
Hair dryer
Private bathroom
Champagne service
Free bottled water
  • Garden view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Room, 1 King Bed, Private Pool, Garden View

Romantic Room, 1 King Bed, Private Pool, Garden View | Memory foam beds, free WiFi, bed sheets

Romantic Room, 1 King Bed, Private Pool, Garden View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private pool
Air conditioning
Memory foam bed
Ceiling fan
Rainfall showerhead
Hair dryer
Private bathroom
Champagne service
  • Garden view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Double Room, 1 King Bed, Private Pool, Pool View

Romantic Double Room, 1 King Bed, Private Pool, Pool View | Memory foam beds, free WiFi, bed sheets

Romantic Double Room, 1 King Bed, Private Pool, Pool View

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Memory foam bed
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Bacalar, Naya Bacalar Hotel is in a rural area and near a boardwalk/promenade. Fort of San Felipe and Ichkabal are notable landmarks, and the area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Don't miss out on a visit to Manatee Sanctuary. Discover the area's water adventures with swimming nearby, or enjoy the great outdoors with ecotours. Visit our Bacalar travel guide
Map
Boulevard Aaron Merino Fernandez, Reg 16 Mz 70 Lt 3, Bacalar, QROO, 77930

What's nearby

  • San Felipe fort in Bacalar
    Fort of San Felipe
    6 min walk - 0.4 miles
  • Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept
    Laguna Bacalar Ecological Park
    11 min walk - 0.6 miles
  • limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico
    Lake Bacalar
    13 min walk - 0.7 miles
  • Municipal Spa of Bacalar
    10 min walk - 0.5 miles
  • Ecopark Bacalar
    15 min walk - 0.8 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    36 min drive

Restaurants

  • Enamora
    5 min walk
  • Las Marquesitas
    4 min walk
  • fruta
    3 min walk
  • I Scream Bar
    4 min walk
  • Mr. Taco
    4 min walk

About this property

Naya Bacalar Hotel

Upscale hotel near Fort of San Felipe
Located close to Municipal Spa of Bacalar and Laguna Bacalar Ecological Park, Naya Bacalar Hotel provides free continental breakfast, an outdoor entertainment area, and a restaurant. Active travelers can enjoy amenities like ziplining and boating at this hotel. Treat yourself to a massage or other spa services. Enjoy onsite activities like kayaking and boat tours. In addition to a bar, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Luggage storage, wedding services, and multilingual staff
  • Concierge services, a sail boat on site, and coffee/tea in the lobby
Room features
All guestrooms at Naya Bacalar Hotel offer perks such as air conditioning, as well as amenities like free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • Ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Nayade

Things to do

  • Boat
  • Boat tours
  • Kayaking
  • Outdoor pool
  • Sail boat
  • Winery release events
  • Ziplining

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Outdoor entertainment area

Spa

  • Deep-tissue massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM

Frequently asked questions

Does Naya Bacalar Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–8:00 PM.

Is Naya Bacalar Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Naya Bacalar Hotel?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Naya Bacalar Hotel?

Check-out is at 11:00 AM.

Where is Naya Bacalar Hotel located?

Situated in a rural location, this hotel is within a 10-minute walk of Fort of San Felipe and Canal de los Piratas. Municipal Spa of Bacalar and Laguna Bacalar Ecological Park are also within 15 minutes.

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Reviews

Naya Bacalar Hotel Reviews

9.4

Exceptional

10

Cleanliness

9.6

Amenities

9.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 13 out of 18 reviews
Rating 8 - Good. 4 out of 18 reviews
Rating 6 - Okay. 1 out of 18 reviews
Rating 4 - Poor. 0 out of 18 reviews
Rating 2 - Terrible. 0 out of 18 reviews

Reviews

10/10 Excellent

Kirsten

Liked: Cleanliness, amenities, property conditions & facilities
One of the coolest places we’ve ever stayed. Amazing jungle setting, super cool rooms with amazing decor, romantic lighting, thatch walls, outdoor shower, awesome plunge pool at the front door. We loved the cats everywhere, the open air reception lounge, awesome, friendly staff and beautiful lagoon. This place was like a super cool, semi fancy Gilligans island. If you like boring, beige, generic hotel chains, don’t come here.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kolleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible tranquil stay. Staff is incredible, morning breakfast is healthy and so clean. There’s a bocce court and the restaurant has a simple menu that’s vegan friendly but also serves incredible rib eye! Hotel is set in the jungle with a short stroll to the lagoon for a sunrise kayak ride. Highly recommend for a tranquil stay. This is just outside the centro which was fine for us since we had a car. We will definitely be back.
Stayed 4 nights in Feb 2023

10/10 Excellent

TARA

Liked: Cleanliness, property conditions & facilities
Amazing views of the lake Beautiful lake room
Stayed 4 nights in Jan 2026

6/10 Okay

Nuria

Liked: Cleanliness, staff & service
Siento q habia partes en la q faltaba barrer, como las terrazas , las áreas comunes fuera del restaurante , sucio y manchadas las fundas de los camastros , no hay nada más q la alberca de cada habitación, y el restaurante, que en la noche no atiende en, lo demás de las áreas comunes están sin servicio y vacías, la habitación bien pero no me dieron lo que compré, y según ellos me dieron un upgrade, sin decirme si me parecía, y dijeron q eso pedí y no era verdad , el día q me fui no había más q una persona atendiendo el desayuno y fue como al aventon, y tarde, siempre amables las personas eso si. No creo recomendarlo no volvería
Stayed 3 nights in Nov 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar en medio de la selva; lo único malo fue que en cada noche había unas aves cerca que hacían un ruido excesivo y no nos dejaron dormir.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es hermoso! Las habitaciones especialmente bonitas y privadas, la atención del personal es increíble! Ayudan en todo y al mismo tiempo ten dan mucha privacidad. Camas cómodas, todo impecable, definitivamente regresamos! Lo unico que hay que tener en consideración es que el acceso a la Laguna hay piedras y no es tan facil.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho
Stayed 1 night in Feb 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien!
Stayed 2 nights in Feb 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno, recomendado
Stayed 2 nights in Jan 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para disfrutar
Stayed 3 nights in Nov 2024

8/10 Good

YANIRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es precioso súper instagrameable, la atención del personal muy buena todos son súper amables y las vistas son muy bonitas. El acceso a la laguna es muy chiquito y tiene mucha piedra que lástima para caminar si no es con paddle board no te puedes bañar en ella y si no lo sabes usar pues no te puedes meter, la alberca súper chiquita y sucia, el restaurante es caro y está muy agringado sin variedad, en la habitación no hubo agua caliente en dos ocasiones, si tu intención es tener acceso privado a la laguna para bañarte a gusto no es una buena opción, no todos los taxis quieren entrar o conocen dónde es el hotel lo cual es un problema porque está lejos del centro y el acceso está lejos de la carretera y lleno d barro no puedes entrar caminando y como el restaurante no está chido pues tienes que salir para comer.
Stayed 2 nights in Aug 2024

10/10 Excellent

juan

Liked: Amenities
Extraordinario hotel cuidado en todo
Stayed 3 nights in Jun 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy bonito y agradable.
Stayed 3 nights in Jun 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Rafael

Stayed 1 night in Apr 2024