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Naya Bacalar Hotel - Adults Only

4.0 star property
Travelers unwind with rejuvenating spa treatments at this peaceful retreat, then enjoy morning coffee and local flavors poolside for a perfect day of relaxation

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Dock - Naya Bacalar Hotel - Adults Only (Bacalar)
Romantic Room, 1 King Bed, Private Pool, Garden View | Garden view - Naya Bacalar Hotel - Adults Only (Bacalar)
Romantic Double Room, 1 King Bed, Private Pool, Pool View | Memory foam beds, free WiFi, bed sheets - Naya Bacalar Hotel - Adults Only (Bacalar)
Memory foam beds, free WiFi, bed sheets - Naya Bacalar Hotel - Adults Only (Bacalar)
Breakfast, lunch and dinner served - Naya Bacalar Hotel - Adults Only (Bacalar)
Naya Bacalar Hotel offers a tranquil rural escape with an outdoor entertainment area and spa for deep-tissue massages. Enjoy WiFi, continental breakfast, and coffee/tea in the lobby. Multilingual staff are ready to assist.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

View all photos for Romantic Room, 1 King Bed, Terrace, Garden View

Romantic Room, 1 King Bed, Terrace, Garden View | Memory foam beds, free WiFi, bed sheets

Romantic Room, 1 King Bed, Terrace, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Romantic Room, 1 King Bed, Private Pool, Garden View

Romantic Room, 1 King Bed, Private Pool, Garden View | Memory foam beds, free WiFi, bed sheets

Romantic Room, 1 King Bed, Private Pool, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Romantic Double Room, 1 King Bed, Private Pool, Pool View

Romantic Double Room, 1 King Bed, Private Pool, Pool View | Memory foam beds, free WiFi, bed sheets

Romantic Double Room, 1 King Bed, Private Pool, Pool View

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Bacalar, Naya Bacalar Hotel - Adults Only is in a rural area and near a boardwalk/promenade. Fort of San Felipe and Ichkabal are notable landmarks, and the area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Don't miss out on a visit to Manatee Sanctuary. Discover the area's water adventures with swimming nearby, or enjoy the great outdoors with ecotours. Visit our Bacalar travel guide
Map
Boulevard Aaron Merino Fernandez Reg 16 Mz 70 Lt 3, Centro, San Román, Bacalar, QROO, 77930

What's nearby

  • Aerial view of Bacalar Lagoon and Blue Cenote, near Cancun, in Riviera Maya, Mexico
    Lake Bacalar
    2 min walk - 0.1 miles
  • Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept
    Laguna Bacalar Ecological Park
    8 min drive - 4.2 miles
  • San Felipe fort in Bacalar
    Fort of San Felipe
    9 min drive - 4.7 miles
  • Cenote Azul
    Cenote Azul
    12 min drive - 7.1 miles
  • Beautiful landscape with stromatolites, Bacalar in Mexico
    Cenote Cocalitos
    13 min drive - 6.9 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    44 min drive

Restaurants

  • asadero el establo
    4 min drive
  • Pueblo Pirata
    3 min drive
  • Tizmiche
    3 min drive
  • Las Miches De La 1
    6 min drive
  • Xoloitzcuintle Bacalar
    6 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:00 AM
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Nayade

Things to do

  • Boat
  • Boat tours
  • Kayaking
  • Outdoor pool
  • Sail boat
  • Winery release events
  • Ziplining

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Outdoor entertainment area

Spa

  • Deep-tissue massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Frequently asked questions

Does Naya Bacalar Hotel - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–8:00 PM.

Is Naya Bacalar Hotel - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Naya Bacalar Hotel - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Naya Bacalar Hotel - Adults Only?

Check-out is at 11:00 AM.

Where is Naya Bacalar Hotel - Adults Only located?

Situated in a rural location, this hotel is steps from Lake Bacalar, and within 6 mi (10 km) of Laguna Bacalar Ecological Park and Fort of San Felipe. Municipal Spa of Bacalar and Cenote Negro are also within 6 mi (10 km).

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Reviews

Naya Bacalar Hotel - Adults Only Reviews

9.8

Exceptional

9.6

Cleanliness

8.8

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 40 out of 48 reviews
Rating 8 - Good. 7 out of 48 reviews
Rating 6 - Okay. 1 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 0 out of 48 reviews

Reviews

Verified

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast at the naya restaurant was amazing and facilities were beautiful
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walked in to the open air lobby/reception area. You just feel a sense of calm. The staff is super friendly and welcoming. And you meet a bunch of fur balls that are there to help you enjoy your stay. The rooms are well maintained and give you a place to completely unwind. Not having a TV in the room makes it so that you truly disconnect from everything. Staff is also very helpful in booking activities such as a sailboat ride around the lagoon and other tours that are available. If you’re looking for a place to come in and just completely relax, this place in 100%.
Stayed 3 nights in May 2026
Verified

8/10 Good

Ezequiel

Liked: Staff & service, amenities
Our stay at Naya was truly wonderful. The hotel’s location is exceptional and adds a unique sense of charm and tranquility to the overall experience. Our room was beautifully designed, and we especially enjoyed the direct lagoon access. The staff was attentive, welcoming, and consistently helpful throughout our stay. There are a few areas where the property could improve. While we understand the hotel is surrounded by nature and located within the jungle environment, the pools, decks, and common areas could be maintained with a bit more attention to cleanliness and upkeep. The bar experience could also be enhanced with a wider variety of drink options and more knowledgeable bartending service. Overall, we had an amazing stay at Naya. The lagoon views, beautiful room aesthetic, and peaceful atmosphere made it a memorable experience in Bacalar.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Kirsten

Liked: Cleanliness, amenities, property conditions & facilities
One of the coolest places we’ve ever stayed. Amazing jungle setting, super cool rooms with amazing decor, romantic lighting, thatch walls, outdoor shower, awesome plunge pool at the front door. We loved the cats everywhere, the open air reception lounge, awesome, friendly staff and beautiful lagoon. This place was like a super cool, semi fancy Gilligans island. If you like boring, beige, generic hotel chains, don’t come here.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Naya Bacalar Adults Only was everything we hoped for and more. Located in the jungle area of Bacalar, this property offers a peaceful and intimate experience with beautiful boho vibes throughout. The bungalow-style rooms are charming and blend perfectly with the natural surroundings. We stayed in a bungalow with a private pool, which was very convenient and a wonderful way to relax after a day of exploring. The pool is not heated, but honestly, it wasn’t needed as the sun warmed the water throughout the day. The bungalows also include air conditioning and a ceiling fan, and we loved the outdoor shower, which made the jungle experience feel even more special. Our stay included breakfast each morning, which was incredibly convenient. We were able to start our day exploring without having to worry about finding breakfast elsewhere. For lunch and dinner, we enjoyed both the hotel’s lagoon-view restaurant and the many dining options in El Centro. There is something for every budget, from affordable local restaurants to elegant dining experiences. One thing that truly stood out was the exceptional staff. Everyone we encountered—from the housekeeping and maintenance teams to the concierge, restaurant staff, and even their preferred taxi drivers—was friendly, welcoming, and genuinely invested in making our stay memorable. Our safety and comfort were always a priority. That being said, Bacalar itself felt very safe, and at no point did we feel uncomfortable.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Cornell

Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent and was very friendly
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

TARA

Liked: Cleanliness, property conditions & facilities
Amazing views of the lake Beautiful lake room
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Georgina J

Liked: Cleanliness
Wonderful jungle property. Enjoyed it !
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Sandra

Liked: Cleanliness
Property is a bit remote .
Stayed 1 night in Jan 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was not really useable bc it was not heated but the deck around the lake was spectacular
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Kolleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible tranquil stay. Staff is incredible, morning breakfast is healthy and so clean. There’s a bocce court and the restaurant has a simple menu that’s vegan friendly but also serves incredible rib eye! Hotel is set in the jungle with a short stroll to the lagoon for a sunrise kayak ride. Highly recommend for a tranquil stay. This is just outside the centro which was fine for us since we had a car. We will definitely be back.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Álvaro Reyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar perfecto para descansar El sonido de las aves, al despertar, un excelente terapia, Sin duda, alguna muy recomendable Desayuno muy bien El café, riquísimo
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Charly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endroit incroyable je recommande !!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

JORGE MADRID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio atento, gran experiencia en la naturaleza
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está perfecto, solo le pondría uniforme al personal. Pero las habitaciones están de revista
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una experiencia muy buena dentro del hotel excelente comida en todo momento excelente vista y una paz inigualable. Atención principalmente del área de restaurante simplemente excepcional. Sin duda regreso antes d lo pensado 😎
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Agustin

Liked: Property conditions & facilities
Muy bonito el lugar , lo único esq tienen de mascota a dos perros y no limpian cuando los perros hacen sus nececsidades, así q tiene uno q andar cuidando donde pisa. Una mañana estaba lloviznando , súper ligero al grado q solo se escuchaba la lluvia pero sin mojarte mucho y no nos quisieron llevar café a ala habitación ni papel sanitario q nos hace falta que por el clima
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

baudet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe chambre dans la jungle, atypique,très grande et très comfortable. Douche extérieure extra , très belle deco, une très belle surprise. Petit déjeuner a base de fruits, céréales et autres bonnes choses! Personnel très sympa.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Axel X

Liked: Cleanliness, staff & service, amenities
El personal y el lugar son de lo mejor
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Nuria

Liked: Cleanliness, staff & service
Siento q habia partes en la q faltaba barrer, como las terrazas , las áreas comunes fuera del restaurante , sucio y manchadas las fundas de los camastros , no hay nada más q la alberca de cada habitación, y el restaurante, que en la noche no atiende en, lo demás de las áreas comunes están sin servicio y vacías, la habitación bien pero no me dieron lo que compré, y según ellos me dieron un upgrade, sin decirme si me parecía, y dijeron q eso pedí y no era verdad , el día q me fui no había más q una persona atendiendo el desayuno y fue como al aventon, y tarde, siempre amables las personas eso si. No creo recomendarlo no volvería
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar en medio de la selva; lo único malo fue que en cada noche había unas aves cerca que hacían un ruido excesivo y no nos dejaron dormir.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es hermoso! Las habitaciones especialmente bonitas y privadas, la atención del personal es increíble! Ayudan en todo y al mismo tiempo ten dan mucha privacidad. Camas cómodas, todo impecable, definitivamente regresamos! Lo unico que hay que tener en consideración es que el acceso a la Laguna hay piedras y no es tan facil.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno, recomendado
Stayed 2 nights in Jan 2025