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Azulea Bacalar Hotel & Spa - Lagoon Front

4.0 star property
Spa services at Azulea Hotel offer travelers a perfect escape with nature views that create a restorative break from everyday life

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Terrace/patio - Azulea Bacalar Hotel & Spa - Lagoon Front (Bacalar)
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Elite Room, 1 Queen Bed, Balcony, Lake View | Bathroom | Shower, rainfall showerhead, hair dryer - Azulea Bacalar Hotel & Spa - Lagoon Front (Bacalar)
Deluxe Room, 1 King Bed, Balcony, Lagoon View | Premium bedding, down comforters, minibar, in-room safe - Azulea Bacalar Hotel & Spa - Lagoon Front (Bacalar)
Front of property - Azulea Bacalar Hotel & Spa - Lagoon Front (Bacalar)
Travelers find true relaxation at Azulea Hotel & Spa - Lagoon Front. Enjoy rejuvenating massages, a continental breakfast with water views, and an outdoor pool area with sun loungers and shade umbrellas. The lakeside setting enhances every experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed, Balcony, Lagoon View

Deluxe Room, 1 King Bed, Balcony, Lagoon View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony, Lagoon View

  • Lagoon view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, 2 Double Beds, Balcony, Lake View

Deluxe Double Room, 2 Double Beds, Balcony, Lake View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room, 2 Double Beds, Balcony, Lake View

9.0 out of 10
Wonderful
(6 reviews)
  • Lagoon view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Elite Room, 1 Queen Bed, Balcony, Lake View

Elite Room, 1 Queen Bed, Balcony, Lake View | Premium bedding, down comforters, minibar, in-room safe

Elite Room, 1 Queen Bed, Balcony, Lake View

  • Lagoon view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Balcony, Lake View

Premium Room, 1 King Bed, Balcony, Lake View | Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed, Balcony, Lake View

  • Lagoon view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Suite, 1 King Bed, Balcony, Lake View

Premier Suite, 1 King Bed, Balcony, Lake View | Premium bedding, down comforters, minibar, in-room safe

Premier Suite, 1 King Bed, Balcony, Lake View

8.0 out of 10
Very good
(1 review)
  • Lagoon view
  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Royal Suite, 1 King Bed, Terrace, Lake View

Royal Suite, 1 King Bed, Terrace, Lake View | Premium bedding, down comforters, minibar, in-room safe

Royal Suite, 1 King Bed, Terrace, Lake View

  • Lagoon view
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Bacalar, Azulea Bacalar Hotel & Spa - Lagoon Front is on the waterfront. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Visit our Bacalar travel guide
Map
609 Costera, Bacalar, QROO, 77930

What's nearby

  • Cenote Azul
    Cenote Azul
    2 min walk - 0.1 miles
  • Aerial view of Bacalar Lagoon and Blue Cenote, near Cancun, in Riviera Maya, Mexico
    Lake Bacalar
    6 min walk - 0.4 miles
  • Beautiful landscape with stromatolites, Bacalar in Mexico
    Cenote Cocalitos
    2 min drive - 0.7 miles
  • San Felipe fort in Bacalar
    Fort of San Felipe
    6 min drive - 2.9 miles
  • Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept
    Laguna Bacalar Ecological Park
    7 min drive - 3.4 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    37 min drive

Restaurants

  • Albahaca
    4 min drive
  • Navieros Bacalar
    6 min drive
  • gelato artesanal
    6 min drive
  • La Bendición Dios
    4 min drive
  • Blu Beach Club
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: MXN 180 to 300 for adults and MXN 180 to 300 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • Deep-tissue massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • Designated smoking areas
  • Renovated entire property - March 2024

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 180 to 300 for adults, and MXN 180 to 300 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Azulea Bacalar Hotel & Spa - Lagoon Front have a pool?

Yes, this property has an outdoor pool.

Is Azulea Bacalar Hotel & Spa - Lagoon Front pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Azulea Bacalar Hotel & Spa - Lagoon Front?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Azulea Bacalar Hotel & Spa - Lagoon Front?

Check-out is at noon.

Where is Azulea Bacalar Hotel & Spa - Lagoon Front located?

Situated on the waterfront, this hotel is within a 10-minute walk of Cenote Azul and Lake Bacalar. Cenote Cocalitos and Cenote Esmeralda are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Azulea Bacalar Hotel & Spa - Lagoon Front Reviews

9.0

Wonderful

9.0

Cleanliness

8.8

Amenities

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 54 out of 74 reviews
Rating 8 - Good. 10 out of 74 reviews
Rating 6 - Okay. 5 out of 74 reviews
Rating 4 - Poor. 2 out of 74 reviews
Rating 2 - Terrible. 3 out of 74 reviews

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great location and comfortable rooms
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious and the staff were very friendly and helpful
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Maynor

Liked: Cleanliness, amenities, property conditions & facilities
Room a bit small but location was everything!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay while in Bacalar. The rooms are very comfortable, could use some robes and nice local lotions but other than every room has a different view if the lagoon. Food was exquisite and staff very friendly and always willing to help. If you are interested in Bacalar, look up this place.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful water front, easy access we spent al day kayaking and relaxing.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel for relaxation. The view is breathtaking. The room was huge we liked the separate toilet and shower stalls, the multi use shampoo, conditioner and body wash. We would have liked a bottle of lotion too. The on-site restaurant patio was a real bonus, the food was delicious and plated beautifully The waiters were very personable and professional.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to take a quiet vacations! Good location Great staff Good cleaning
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming small hotel with spacious rooms and all the necessary amenities. Gorgeous views of the lake. The staff is incredibly accommodating and helpful. Highly recommend for a comfortable and pleasant stay!
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the restaurant were excellent. Food and presentation of the view was great. View from our lagoon front room was beautiful. Weren't impressed for only getting two free bottles of water for our entire stay. For the price of the room water should be included free for entire stay. Lack of personality in the room due to no artwork on the walls vs the picture on their site when booking. Would have been nice to have tissues and body lotion provided in the room along with coffee maker and coffee. Overall we enjoyed our stay.
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

Tatiana

Liked: Staff & service
Disliked: Cleanliness, amenities
We chose the Royal one. If that was the best / than its a real disappointment. Everything is old, the roof had holes, the smell in the bathroom was disgusting. The only good point- the restaurant- they have a real good chef.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet spot on the banks of the lagoon. Staff were exceptionally helpful and friendly. The food was great! Can’t wait for the bar to be up and running!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind. The place was kept clean.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a dream stay. Everyone is SO nice. Our room, while rustic, was amazing. You can walk just a few feet away and overlook some of the most beautiful views in the word. Kayaks and paddle boarding are included. Breakfast was free every day and was delicious. The staff was so attentive. You cannot find service like this at the Four Seasons. The waiters and maintenance staff were so accommodating. One caveat and it has nothing to do with the hotel, we got bit by mosquitoes a lot in the room. I recommend you bring lots of bug spray and even a plug in to avoid it. The staff had a whole bottle of Off spray in their dining area which is a great idea. Can’t wait to go back!
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful relaxing get away!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Adalberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Sep 2025
Verified

8/10 Good

alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast with only a couple of options, but quite good: fruits and especially eggs
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, safe and walkable
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

Tal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location of the hotel is perfect with private access to the Lagoon which was beautiful. There were some problems with the water drainage and lots of sounds of water in the pipes at all hours which was frustrating. The food that was included in the breakfast was mediocre. Overall great location and a very nice area, but facilities and food could be better.
Sunrise at lagoon
The private access to the water
Neighboring property
Neighboring access to lagoon
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Bianca

Perfect prio
Stayed 2 nights in Feb 2025
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Really bad breakfast otherwise ok hotel. Suite with balcony do not have a balcony it’s only a terrace
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Gloria

Liked: Cleanliness, staff & service
We had a wonderful time at Azulea Bacalar. We stayed in the best room they had but unfortunately a few things were not working well. Blackout drapes were not the right size so the windows were not all they way covered. Water pressure was not the best, the terrace was missing furniture with cushions. The hotel was overall clean, the staff was amazing, and the food was seriously sooo good. Quite the chef! Thank you to Miguel and everyone that took good care of us. They reimbursed us for one of the nights we didn't have water.Everyone was so attentive. Thank you for making our stay a wonderful one!!
Stayed 5 nights in Jul 2025
Verified

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adults only for us from now on!

Really it was a lovely place but unfortunately for us our stay was ruined by screaming toddlers. We were in the room above the vacation ruing family with tree kids and I can’t explain how but their shrills were able to penetrate cement flooring. I couldn’t help but notice that we could have been placed away from the noise but the management put the old folks who never had kids (your welcom planet) as close as they possibly could. We had a horrible stay and were planning to enjoy some of the amenities but hightailed it out of there instead.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, muy buena ubicación. La atención de Alfredo, Miguel y Carlos fue excelente . Tienen un muy buen Cheff.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el lugar magico sin dudar regresare
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Azulea es un hotel precioso, las habitaciones muy limpias y sumamente confortables. Su personal muy servicial, amable y sonriente. Desde Fanny hasta Miguel y Carlos, todos son muy amables. Lo único que no amamos en general fue el restaurante. El menú está un poco desequilibrado, faltan opciones sencillas para desayuno y cena principalmente y los precios un poco elevados. Volvería mañana mismo al hotel.
Stayed 4 nights in Apr 2026