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Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

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2 outdoor pools - Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only (Bacalar)
Exterior - Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only (Bacalar)
Deluxe King Size Front Lagoon View | View from room - Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only (Bacalar)
Aerial view - Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only (Bacalar)
Restaurant - Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only (Bacalar)
Luxury
4.5 star property
9.8

Exceptional

Lagoon retreat with private piers

Crystal-clear waters of Bacalar Lagoon stretch from three private piers with direct swimming access. Guests explore in complimentary kayaks and paddleboards. After sunset, the restaurant serves spectacular cuisine overlooking the illuminated lagoon waters.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe King Size Partial Lagoon View

View from room

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(8 reviews)
  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Double Partial Lagoon View

8.8 out of 10
Excellent
(3 reviews)
  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

9.8 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite Partial Lagoon View

  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe King Size Front Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe King Size Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Partial Lagoon View

  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite with Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite with Partial Lagoon View

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Bacalar, Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only is in a regional park and on a lake. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Bacalar travel guide
Map
511 Costera, Bacalar, QROO, 77933

What's nearby

  • Aerial view of Bacalar Lagoon and Blue Cenote, near Cancun, in Riviera Maya, Mexico
    Lake Bacalar
    19 min walk - 1.0 mile
  • Cenote Azul
    Cenote Azul
    2 min drive - 1.2 miles
  • Beautiful landscape with stromatolites, Bacalar in Mexico
    Cenote Cocalitos
    3 min drive - 0.9 miles
  • Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept
    Laguna Bacalar Ecological Park
    6 min drive - 2.5 miles
  • Municipal Spa of Bacalar
    4 min drive - 1.8 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    36 min drive

Restaurants

  • Albahaca
    20 min walk
  • Navieros Bacalar
    5 min drive
  • gelato artesanal
    5 min drive
  • La Bendición Dios
    4 min drive
  • Blu Beach Club
    6 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Kayaking
  • Paddleboard

Conveniences

  • 24-hour front desk
  • Hair salon

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 floors
  • 4 buildings
  • Built in 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable/satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only have a pool?

Yes, this property has 2 outdoor pools.

Is Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

Check-out is at noon.

Where is Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only located?

Situated on a lake, this luxury hotel is within 1 mi (2 km) of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only Reviews

9.8

Exceptional

10

Cleanliness

9.6

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 188 out of 218 reviews
Rating 8 - Good. 23 out of 218 reviews
Rating 6 - Okay. 4 out of 218 reviews
Rating 4 - Poor. 2 out of 218 reviews
Rating 2 - Terrible. 1 out of 218 reviews

Reviews

Verified

10/10 Excellent

KLAUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excelente location and superb breakfast
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Malek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around. Highly recommend. Views and lake are spectacular.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Surendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, lovely restaurant and professional communication.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast internet, clean room, turn down evening service and complimentary sweet treat, on our anniversary they left a nice note and 2 special treats for us.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cristalino offered a perfect experience for our adult family. We had an excellent time.kayaks, swimming, food and drink. Everything was absolutely perfect. Thank you!!
Kayaking
Views
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

laurie

Liked: Cleanliness, amenities, property conditions & facilities
Lovely, helpful staff. Beautiful location with view of the lagoon, comfy bed, clean room, new hotel. Delicious food in the restaurant
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Inna

Liked: Cleanliness, amenities, property conditions & facilities
clean room, fantastic view, great staff. Will be back!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome, from checkin/concierge to restaurant/bar to kayak service. Very quiet. Gardens and grounds were lovely. Setting beautiful. Room very comfortable.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Serhiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very romantic place to stay , amazing stuff
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very fresh, the poblano sauce chilaquiles had thin tortilla strips piled liked a tepee amd the waitress poured the sauce over in front of me. Very delicious@
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ana Pamela

Liked: Cleanliness, staff & service, amenities
The staff is friendly and kind, the food is excellent, the place incredible!!!
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in the absolute best part of the lake, next to the
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, good vibes and nice peoples
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
lake front view it’s beautiful stuff are very friendly love my staying here
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , amazing rooms clean and comfort . AC is amazing
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet, also the staff was very nice abd helpful.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. My wife and I had a pleasant 6 night stay. Highly recommend!
Verified

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, great food, nice staff. Highly recommend
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, 2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property. Spacious room with great amenities and amazing view. Staff was warm and accommodating. Very clean and great location.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

jamillet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the first time and it was beautiful. Great food and drinks. Room was small but nice with a great view of the pool and lagoon. Staff were very friendly and helpful. The reception staff had great service and offered a great welcoming atmosphere.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Nicholas

Great location. Incredible water. Good people.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

MARCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the property. It was right on the lake and they had paddle boards and kayaks available for guests at no cost. Had a great vacation and will definitely return. Highly recommended.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful slice of paradise

This hotel is absolutely amazing. Peaceful, wonderful service, and dock access to the lake with comfortable chairs. The restaurant was wonderful and all the staff were lovely. Bonus is that the hotel lets your borrow kayaks and paddle boards!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel. Very clean, nice views, nice pools, acces to lake, kayas availabe-included
Stayed 2 nights in Jul 2024