The experience started out well. The water and views were beautiful, and the lagoon access was excellent.
However, problems became apparent almost immediately. A frog fell from the ceiling while one of our family members was using the restroom, and we noticed numerous cobwebs throughout the house. We understand the property is located near a wooded area, but we have stayed in many similar homes and Airbnbs and have never encountered these conditions.
Later that night, our children reported finding fleas. At first we thought they might be mistaken, but after inspecting the beds ourselves, we found additional fleas. There were also active wasp nests at the entrance of the property. When we raised the concern, management acknowledged they were aware of the wasps and advised us not to agitate them.
Due to the flea infestation and overall safety and sanitation concerns, we left the property at approximately 9:30 PM that same evening and had to find alternative accommodations. Thankfully, another hotel was willing to accommodate us after hours.