Bac Giang Vacations

Like most places in Vietnam, maintenance is a bit of an issue. However, breakfast was great and staff were truly helpful and friendly. Rooms were comfortable and clean. Hotel was very close to shops, restaurants, Train Street and the lake.

The Oriental Jade was our home for five nights in the most exciting part of Hanoi. It was lovely to walk back in after a day out exploring the bustle of the Old Quarter and be greeted by a front desk staff that genuinely was happy to see us and also interested if we had had a good time in their lovely city. We travel often, and when we can, stay in 5 star hotels. As we drove away to the airport (in a car provided gratis by the hotel), we both remarked that we may just have experienced the finest service we’ve ever received. Two weeks later, and neither of us has come up with a single flaw. Kudos to management and each and every one of the staff we interacted with. Really exceptional. Thank you again.

Wonderful stay from start to finish. The location was excellent — close to everything we wanted to see and easy to get around from. The room was spotless and comfortable the whole time. What really stood out was the service: staff were already outside to greet us the moment our car pulled up, which set a great tone right from arrival. Breakfast was excellent too, with a great variety every morning. Highly recommend!

When we checked in there was a used condom on the bathroom.

Staff was helpful. The corner property was a little difficult to find. The air conditioning was great!!!