Ratings based on 981 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
People yelling, slamming doors at 2:00 in the morning.
by A verified traveler
Posted Mar 26, 2024 on Expedia
Roach and moldy spots in the bathroom
Comment from Hotel Management
Mar 27, 2024 by Juan Marroquin , Hotel Management
Apologies for issues you encountered, we will make sure to address them
by A verified traveler
Posted Mar 24, 2024 on Expedia
Property was ok,
Comment from Hotel Management
Mar 26, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Emily, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Austin South. It's good to read that you found the location convenient to your travels. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted Mar 24, 2024 on Expedia
Comment from Hotel Management
Mar 25, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Inmar. The staff and I at the Red Roof Inn PLUS+ Austin South appreciates your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Mar 19, 2024 on Expedia
Stay was very smooth!
Comment from Hotel Management
Mar 20, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Cynthia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ AUSTIN SOUTH. I was happy to read you had a very smooth stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler from Berryville
Posted Mar 18, 2024 on Expedia
I arrived and there was no one at front desk I was tired and had to wait 15 min for someone after i knocked on doors looking for someone finally someone came out and was upset because I probably interrupted his break. The parking was hoping activity people in and out there were people talking all over the hallway. Carpet was dirty and bathroom needs update pillows were stained.
Comment from Hotel Management
Mar 19, 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Claudia, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ AUSTIN SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the loitering you described, the lack of cleanliness you highlighted along with the other concerns mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted Mar 15, 2024 on Expedia
Comment from Hotel Management
Mar 16, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Dayan,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Austin South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted Mar 14, 2024 on Expedia
Very prompt in service and accommodating. Nice housekeeping and peaceful sleeps. Nice manager and definitely the hotel i will rebook when coming back to Austin.
Comment from Hotel Management
Mar 14, 2024 by Juan Marroquin , Hotel Management
Thank you for your feedback. Hope to have you with us again, if your travels bring you back to Austin.
by A verified traveler
Posted Mar 14, 2024 on Expedia
Met our needs
Comment from Hotel Management
Mar 15, 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for you review, Cathalyn. The staff at the RED ROOF PLUS+ AUSTIN SOUTH and I were happy we met your needs, prompting 4/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted Mar 13, 2024 on Expedia
Bed bugs in first room and black mold. Ceiling had mold and water damage. The night clerk did let us change rooms but first he was a liitle hesitant. The second room still had black mold in the tub grout area. Sone of the lower wall looked to have water damage. Still felt bedbugs but not as hwaby as first room.
Comment from Hotel Management
Mar 13, 2024 by Assistant General Manager- Sandy Antunez, Hotel Management
Carmen,We had a third party check and investigate room and didn't confirm any issues. We've had guest in that room and have not had any complaints. Thank you for letting me know.