Ratings based on 1,990 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from houston
Posted Apr 17, 2024 on Expedia
Love this property
by A verified traveler
Posted Apr 16, 2024 on Expedia
Very nice hotel, has numerous dining options inside, and easily in walking distance to everything you need. In 2024 it was surrounded by construction, which made walking in some directions a challenge, but that's reasonably temporary.
Comment from Hotel Management
Apr 17, 2024 by Nicole Shane Jackson, Guest Experience, Hotel Management
Dear Christopher, Thank you for choosing Fairmont Austin and for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and found our hotel to be very nice with numerous dining options.We understand that the surrounding construction may have posed some challenges during your visit, and we apologize for any inconvenience this may have caused. We appreciate your understanding and patience as we work to enhance our facilities and the surrounding area.We hope to have the opportunity to welcome you back for another enjoyable stay once the construction is completed.Sincerely,
by A verified traveler from New Braunfels
Posted Apr 14, 2024 on Expedia
Good
Comment from Hotel Management
Apr 16, 2024 by Nicole Shane Jackson, Guest Experience, Hotel Management
Dear Clark,Thank you for your perfect rating! We're thrilled that you had a good experience at Fairmont Austin.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your stay. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!Sincerely,
by A verified traveler from sunny isles beach
Posted Apr 13, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Nicole Shane Jackson, Guest Experience, Hotel Management
Dear Carla, Thank you for your perfect rating! We're thrilled that you had such a fantastic experience at Fairmont Austin.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your stay. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!Sincerely,
by A verified traveler
Posted Apr 12, 2024 on Expedia
The pool and hot tub were lovely, my 7 year old had a blast. Room was great too. Fulton restaurant, amazing. We we’re there during the week in April and the pool needed way more staff. Spent a lot of time at the pool and no one ever asked me if I needed anything. Had to track down a server every time to take a food and drink orders. I wanted and expected much better pool service.
Comment from Hotel Management
Apr 16, 2024 by Nicole Shane Jackson, Guest Experience, Hotel Management
Dear Kathryn,Thank you for taking the time to share your feedback with us. We're delighted to hear that you and your 7-year-old enjoyed the pool and hot tub, and that you had a great experience with your room and dining at Fulton.We're sorry to hear that your experience with pool service did not meet your expectations. Providing attentive service at our pool area is important to us, and we apologize for any inconvenience you experienced in this regard. Your feedback is valuable to us, and we will address this with our team to ensure that we provide a better experience for our guests in the future.Thank you for choosing Fairmont Austin, and we hope to have the opportunity to welcome you back for a more seamless experience during your next visit.Sincerely,
by A verified traveler
Posted Apr 11, 2024 on Expedia
They let us check in early, had incredible service and the hotel was nicer than expected
Comment from Hotel Management
Apr 16, 2024 by Nicole Shane Jackson, Guest Experience, Hotel Management
Dear Abby, Thank you for your 5-star rating and glowing review of Fairmont Austin! We're thrilled to hear that you had such a positive experience with us.We're delighted that we could accommodate your early check-in and that you found our service to be incredible. It's always our goal to exceed expectations, and we're pleased to hear that the hotel surpassed yours.Your kind words mean a lot to us, and we're grateful for your recognition. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!Sincerely,
by A verified traveler
Posted Apr 10, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Nicole Shane Jackson, Guest Experience, Hotel Management
Dear Marilyn Brooke, Thank you for taking the time to share your rating with us.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to us directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back to Fairmont Austin in the future for an even better stay.Sincerely,
by A verified traveler from Torrance
Posted Apr 7, 2024 on Expedia
Comment from Hotel Management
Apr 10, 2024 by Nicole Shane Jackson, Guest Experience, Hotel Management
Dear Alan, Thank you for taking the time to share your rating with us. We appreciate your feedback and are glad to see that you had a positive experience overall during your stay at Fairmont Austin.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to our Guest Experience team directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely,
by A verified traveler
Posted Apr 6, 2024 on Expedia
Location
Comment from Hotel Management
Apr 10, 2024 by Nicole Shane Jackson, Guest Experience, Hotel Management
Dear Oscar, Thank you for taking the time and trouble to share your review following your recent stay at Fairmont Austin.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Fairmont Austin in the near future.Sincerely,
by A verified traveler
Posted Apr 6, 2024 on Expedia
On our second to last day of our stay we requested housekeeping until 9 pm and we gave up on requesting housekeeping.
Comment from Hotel Management
Apr 10, 2024 by Nicole Shane Jackson, Guest Experience, Hotel Management
Dear Jeff, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding your housekeeping request during your stay. Providing timely and efficient service is important to us, and we regret that we fell short in meeting your expectations in this instance.We take your feedback seriously and will address this matter with our housekeeping leaders to ensure that future guests do not encounter similar issues. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding.We hope that despite this issue, you were able to enjoy your stay at Fairmont Austin and that you will consider giving us another opportunity to exceed your expectations in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out to our Guest Experience team directly. Thank you for bringing this to our attention.Sincerely,