Embassy Suites by Hilton Austin Arboretum

3.5 star property
Suburban Austin hotel in Gateway with free breakfast

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May 2024

Embassy Suites by Hilton Austin Arboretum

Photo gallery for Embassy Suites by Hilton Austin Arboretum

Lobby
Indoor pool, open 6:00 AM to midnight, sun loungers
Premium bedding, down comforters, pillowtop beds, in-room safe
Breakfast and dinner served
Lobby

Overview of Embassy Suites by Hilton Austin Arboretum

Reviews
7.6

Good

Highlight
  • Offers an onsite restaurant. Only 5% of properties have this in Austin.

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • Pet friendlyPet friendlyPet friendly
  • PoolPoolPool
  • Hot TubHot TubHot Tub
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

9505 Stonelake Boulevard, Austin, TX, 78759
  • Popular LocationBaby Acapulco3 min walk
  • Popular LocationArboretum at Great Hills Mall20 min walk
  • Popular LocationKramer Station4 min drive
  • AirportAustin, TX (AUS-Austin-Bergstrom Intl.)21 min drive

Room options

Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Blackout drapes/curtains
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed (2 Rooms)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Flat-screen TV
Pillowtop bed
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Corner

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Sofa bed
Separate bedroom
Premium bedding
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Double Beds (2 Rooms)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Flat-screen TV
Pillowtop bed
Premium bedding
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Allergy Friendly (Pure)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed with Sofa bed (2 Rooms)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Blackout drapes/curtains
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Flat-screen TV
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Sofa bed
Premium bedding
Down duvet
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Accessible, Corner (Bathtub)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Sofa bed
Premium bedding
Down duvet
  • 53 sq m
  • Sleeps 6
  • 2 Double Beds

Premium Suite, 1 King Bed, Corner

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Flat-screen TV
Sofa bed
Premium bedding
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds (2 Rooms)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Blackout drapes/curtains
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

About the neighborhood

Austin

Embassy Suites by Hilton Austin Arboretum is located in Gateway, a neighborhood in Austin, and is in a shopping district and near the airport. Shoppers can check out Arboretum at Great Hills Mall, while everyone can enjoy the natural beauty of Zilker Park and Lake Travis. Check out an event or a game at Circuit of the Americas, and consider making time for Main Event Entertainment, a top attraction not to be missed. Enjoy the great outdoors with hiking/biking trails, skydiving, and cave exploring, or hop on a moped rental nearby and explore all the area has to offer.

What's nearby

  • Arboretum at Great Hills Mall - 20 min walk
  • Q2 Stadium - 4 min drive
  • J. J. Pickle Research Campus - 5 min drive
  • St. David's North Austin Medical Center - 6 min drive
  • University of Texas at Austin - 11 min drive

Getting around

  • Kramer Station - 4 min drive
  • Austin Station - 28 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 21 min drive

Restaurants

  • Starbucks - 14 min walk
  • The Cheesecake Factory - 17 min walk
  • Dave & Buster's - 6 min walk
  • Lupe Tortilla - 16 min walk
  • Masala Wok - 19 min walk

About this property

Embassy Suites by Hilton Austin Arboretum

Hotel near Arboretum at Great Hills Mall
Located close to J. J. Pickle Research Campus, Embassy Suites by Hilton Austin Arboretum provides free to-go breakfast, a free daily manager's reception, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. Be sure to enjoy a meal at DJs American Grill, the onsite restaurant. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool with sun loungers
  • Free self parking
  • Express check-out, a banquet hall, and luggage storage
  • Beach towels, an elevator, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 150 rooms offer comforts such as premium bedding and wet bars, in addition to thoughtful touches like air conditioning and separate sitting areas. Guests reviews give good marks for the clean rooms at the property.
More conveniences in all rooms include:
  • Pillowtop mattresses, down comforters, and sofa beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Separate sitting areas, refrigerators, and microwaves

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • DJs American Grill

Things to do

  • Gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Art supplies
  • Children's games
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 1,959 square feet of conference space
  • 24-hour business center
  • 5 meeting rooms
  • Computer station

Outdoors

  • Beach towels
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1998
  • Designated smoking areas

Room amenities

Bedroom

  • Double sofa bed
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • 0.75 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to midnight
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Austin-Arboretum Embassy Suites
Embassy Suites Austin-Arboretum
Embassy Suites Hotel Austin-Arboretum
Arboretum Austin Embassy Suites
Austin Embassy Suites
Embassy Suites Austin
Embassy Suites Hotel Austin
Embassy Suites Austin-Arboretum Hotel
Embassy Suites Austin Arboretum
Embassy Suites by Hilton Austin Arboretum Hotel
Embassy Suites by Hilton Austin Arboretum Austin
Embassy Suites by Hilton Austin Arboretum Hotel Austin

Frequently asked questions

Does Embassy Suites by Hilton Austin Arboretum have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–midnight.

Is Embassy Suites by Hilton Austin Arboretum pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Embassy Suites by Hilton Austin Arboretum?

Self parking is free at this property.

What time is check-in at Embassy Suites by Hilton Austin Arboretum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Embassy Suites by Hilton Austin Arboretum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Embassy Suites by Hilton Austin Arboretum located?

Located in Gateway, this hotel is 1 mi (1.6 km) from Arboretum at Great Hills Mall and 2.4 mi (3.9 km) from J. J. Pickle Research Campus. Main Event Entertainment and University of Texas at Austin are also within 9 mi (15 km).

Embassy Suites by Hilton Austin Arboretum Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 416 out of 1007 reviews" "
Rating 8 - Good. 231 out of 1007 reviews" "
Rating 6 - Okay. 164 out of 1007 reviews" "
Rating 4 - Poor. 114 out of 1007 reviews" "
Rating 2 - Terrible. 82 out of 1007 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Farideh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Matthew

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in really rough shape. Stains all over the walls and carpet, didn’t look like it had been cleaned in a while, there was a dirty washcloth in the shower so I know that at least that hadn’t been clean. Pull out sofa was super uncomfortable and that was from kids that sleep on pull out sofas everywhere we go. Torn wallpaper, musty smell, constant shortage of towels, pool area was gross but at least they were using chlorine because it was burning our eyes even though we were outside of the pool watching the kids. Only one elevator worked so we took the stairs the whole time because it would take forever. And it was still $250/night. Breakfast was good though and the staff was super friendly.
Stayed 2 nights in Mar 2024

2/10 Terrible

Dodie

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Liliana

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was great. The property could use some serious maintenance to give it a more up to date feel (starting with the broken elevator). Very inconvenient that my room was not ready at the time of check-in, especially for a property with this brand’s standards.
Stayed 2 nights in Mar 2024

2/10 Terrible

Misty

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
1 of the 2 elevators worked. Pool was filthy, layer of sludge on top of water. Hot tub had a layer of dirty foam on top. Shower had mold in cracks and corners and rust from top to bottom of shower edge.
Stayed 1 night in Mar 2024

4/10 Poor

Peter, Surrey

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I enjoyed the free drink Happy Hour and the breakfast was pretty ok. The workers there seemed genuine and hard working. However, the hotel is run down and 1 star at best. One elevator was broken and the other was very slow. I took the stairs from the 5th floor many times. This place needs a serious renovation. The pool looked dirty. Does any audit the star ratings on Expedia? I'd be shocked if anyone could prove to me how this place earned its merit. It looks like the last time it was anywhere near mediocre was 1994. I will not stay at an Embassy Suites again because of this experience.
Stayed 4 nights in Mar 2024

10/10 Excellent

Janeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
upon entering the building you can feel the environment is relaxing with all the real plants placed throughout the hotel. gives a real zen feeling. Definitely would stay here again
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient everything was close too eating areas and shopping!!
Stayed 2 nights in Mar 2024

6/10 Okay

Marilyn

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024