Is Hotel Bahnhof Ausserberg pet-friendly?

Yes, this lodge allows dogs with a maximum weight of up to 11 lbs per pet. There's a fee of CHF 20 per pet, per night.

How much is parking at Hotel Bahnhof Ausserberg?

Self parking is available for CHF 9 per night.

What time is check-in at Hotel Bahnhof Ausserberg?

Check-in start time: 4:00 PM; Check-in end time: 8:00 PM.

Where is Hotel Bahnhof Ausserberg located?

Situated in the historical district, this lodge is 1.2 mi (1.9 km) from Salzgeber and within 3 mi (5 km) of Swiss Alps Jungfrau-Aletsch and Raron-Unterbaech Gondola. Raron-Eischoll Gondola and Luftseilbahn Raron - Unterbäch are also within 3 mi (5 km). Ausserberg Station is only a 3-minute walk.

8/10 Good

Verified traveler

Jan 4, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful views!

What a beautiful location! We used the trains and buses so the hotel was very convenient. Someone was there to greet us upon arrival but there is a self check-in that is helpful when arriving at various times. Breakfast was available at an extra charge but can be eaten there or taken with you. The shower is in the room so with four people there was a little less privacy and space but beds were comfortable and it is very quiet. This was a great place for us to branch out from this little town daily on adventures.

Stayed 2 nights in Dec 2022

4/10 Poor

Vladimir

Sep 11, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The property is outdated and in a very inconvenient location

Stayed 2 nights in Sep 2025

10/10 Excellent

Gilles

Sep 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Guiet, freindly and helpful

Stayed 2 nights in Aug 2025

6/10 Okay

Marc

Aug 11, 2025

Disliked: Amenities

No elevator to bring the luggages to the 4th floor. No AC just a little fan. We had to sleep with the windows all opened without screen and place the little fan in the window to have some fresh air. Bathroom is also pretty small. We were ok but won’t book there if I return.

Stayed 2 nights in Aug 2025

2/10 Terrible

Aaron

Jun 30, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

DO NOT STAY!!! BED BUGS AND THEY LIEF ABOUT REFUNDING!!! I was checked into a dirty room that had bed bugs, cigarette ashes, stained sheets, crumbs, and scum all over the sink. We went to check out immediately. They have no staff and I had to communicate through a camera. He insisted goving me a new room but they have bed bugs in the hotel!!! We didnt want an infestation. He finally agreed that if I contacted Expedia, the mager in the morning would refund me in I dropped my keys off in the checkout box. I dod exactly this! They lied and they are now refusing my refund. DO NOT RENT FROM THIS FILTHY PLACE!!! THEY WILL GIVE YOU BED BUGS, LIE, AND STEAL YOUR MONEY!!!! When Expedia calls, they pretend to not speak English. They do speak it! They are crooks, theifs, and liars! I have never left a bad review despit my bad experiences. This place needs to be shut down.

Stayed 1 night in Jun 2025

10/10 Excellent

Donald

May 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

EZ check in with no problem. It’s like a ticket kiosk. Very easy.

Stayed 1 night in May 2025

10/10 Excellent

Chantal

Mar 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Bel hébergement avec vue a couper le souffle. Pas d'ascenseur( 4 étages) et le train passe devant mais on ne l'entend pratiquement pas. Route pas facile pour s'y rendre. On y a fait un excellent séjour !!!

Stayed 1 night in Feb 2025

2/10 Terrible

Ronald

Oct 5, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This might be ok in the Summer months for hiking. Very inconvenient for travel. Stay in Visp instead.

Stayed 2 nights in Oct 2024

8/10 Good

Jenny

Aug 8, 2024

Liked: Property conditions & facilities

Disliked: Amenities

This property was wonderfully convenient to the bus and train stop…I mean within 2-3 minutes. That was so nice. And it was clean and the door locked and we had the things we needed. Ausserberg was very quiet with nothing going on in the evenings and no restaurants or anything. There was a small grocery spot but it was closed. But, it did have cool old buildings. Wonderful little balcony we could sit out on. The price was right. We enjoyed our stay. But…there was no one un sight. They cleaned our rooms each day but we never saw anyone and there is no front desk. There looked like there might be a spot to grill or sit out front but there were a few rough loud men (employees?) that sat there every evening and morning and were kinda loud and cigarette smoke wafted up into our room through the windows every. That kinda bothered me. It made me feel like we could not go down there.

Stayed 6 nights in Aug 2024

4/10 Poor

Vaclav

Nov 28, 2023

Disliked: Staff & service, amenities, property conditions & facilities

Die Unterkunft ist für ein Übernachten in Ordnung. Die Temperatur im Zimmer war nicht genügend (Reisezeit: 25.11.). Die Umgebung der Anlage wirk ziemlich triste. Das Brot zum Frühstück war sicher von Vorgestern. Der Kaffeeautomat liefert höchstens lauwarmes Wasser für einenTee.

Stayed 1 night in Nov 2023

8/10 Good

Mirjam

Sep 4, 2023

Liked: Amenities

Boden war nicht sauber. Hotel sehr geringhörig

Stayed 1 night in Sep 2023

2/10 Terrible

Daniel

Jul 16, 2023

Kein personal vorgefunden! Hotel Restaurant geschlossen! Mussten daher wider abreisen!

Stayed 1 night in Jul 2023

6/10 Okay

Helene

Jul 2, 2023

Liked: Room comfort

Disliked: Staff & service, property conditions & facilities

Spesielt

Var der for en dag. Det var helt greit. Men føltes litt som å være på leirskole. Gammeldags hotell men fin beliggenhet. Veldig lytt.

Stayed 1 night in Jun 2023

6/10 Okay

Thomas

Jun 4, 2023

Disliked: Cleanliness, property conditions & facilities

Thomas

Stayed 4 nights in May 2023

2/10 Terrible

beat

Feb 2, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Check-in auf Bildschirm ohne Ankündigung No go! niemand da wenn es notwendig ist (heizung defekt, saukaltes Zimmer) keine Restauration vor Ort möglich: auf Website nirgends erwähnt. Nie wideder

Stayed 1 night in Feb 2023

10/10 Excellent

Lorraine

Jan 16, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Nous n'avons vu personne mais très bonne literie, chambre très propre.

Stayed 1 night in Jan 2023

2/10 Terrible

Shawn

May 20, 2022

Disliked: Staff & service, property conditions & facilities, room comfort

FALSE ADVERTISING!!

I just don't know where to start with this hotel. My husband and our two 16 year old daughters were taking a quick trip around Switzerland using the rail system. After spending the day in Zermatt, due to train times and our planned actives, we did not have enough time to get back to Zurich that night. We decided to find something not too far from our route and continue on the next day. This hotel advertised that they speak four languages, have 24 hour checking with a clerk and we were able to pay through hotels.com. These are all VERY FALSE! We got to the hotel around 10pm and could not figure out where to go. Finally found an open door and we see a table in the corner with a paper and room key sitting on it. We realize that it is our information and must be our key with room number just sitting in the hall for anyone to grab. Not really the 24 hour clerk check in we were expecting. But continued to our room for the night. There was NO AC in room so had to leave window open all night. There was no screen and even with the window open it was too hot to sleep. The next morning, when we are getting ready to walk out, the owner stops us and asks us to pay. He only spoke Dutch and we had a very difficult time communicating. But what we discovered was that he said we had not paid for the room and would not let us leave until we gave him another card. Called Hotels.com and they tired to speak with him and could not. After missing our train we just paid for the

Stayed 1 night in May 2022

4/10 Poor

Christine Waldner

Sep 28, 2021

Liked: Cleanliness, amenities, property conditions & facilities

Der Empfang war unkompetent und unfreundlich. Wir hatten über ebookers für 2 Nächte gebucht. Uns wurde mitgeteilt, dass wir nach einer Nacht das Zimmer wechseln müssen mit fragwürdiger Begründung. Wenn man über ein Billigportal bucht, hat man diese Unannehmlichkeit in Kauf zu nehmen. Am andern Tag hat sich herausgestellt, dass wir nicht wechseln müssen, wir hatten den Koffer aber schon gepackt für den Zimmerumzug. Unnötiger Stress für 2 Nächte. Wir haben zweimal auf der Terrasse ein Nachtessen eingenommen, Essen sehr lecker und Bedienung vorzüglich.

Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveler

Dec 22, 2019

Liked: Cleanliness, staff & service

Disliked: Room comfort

Good people, unfortunately not worth the money

Staff was very friendly which is why I feel a little bad about the rating however I would not recommend for the price compared to what you get. The room was freezing, we turned up the radiators all the way but the room remained cold for the entire night. We also booked a room which advertised to slept four (2 single beds and a bunk bed- ie: 4 beds total). We also requested a baby crib over the phone and were told it wasn’t a problem. We arrived and were given 1 room with three beds and told we couldn’t fit our family in it and was asked to pay for another room as well. I declined because that wasn’t what we were quoted and the room was far bigger than most chain hotels in Europe that our family squeezes into without issues. It was disappointing that we were shorted a bed but I cut our losses because we saved nearly 200 franks by compromising not to argue much about the lack of bed we were promised and not being forced to pay for an additional room we didn’t need. In the morning we were treated downstairs friendly by the staff - again very nice people and made it feel very family oriented. They had a high chair waiting which was nice. The breakfast options were small compared to what I would of expected for the amount we paid. They offered some nice suggestions on things to do. When I paid for the bill I learned I had to pay another 12-15 franks for the baby crib... first I ever had to do this and we traveled to at least 20 different accommodations in the last year

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Oct 17, 2019

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Der Service bei der Ankunft war unfreundlich und lieblos.

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Jul 7, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Sehr freundliches Personal, feines Essen, gemütliches am Ambiente, toll

Stayed 1 night in Jul 2019

8/10 Good

Cyril

Jul 4, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

* Gerne wieder *

Eine sehr familiäres, freundliches Hotelmanagement und Personal. Das Zimmer war zweckmässig eingerichtet - auch wenn (vom Eindruck her) etwas in die Jahre gekommen, sehr sauber gehalten und freundlich eingerichet (man fühlt sich wohl). Auch bezüglich Essen hatte alles gepasst => trotz kurz vor Feierabend blieben keine Wünsche offen (es war vorzüglich - Herzlichen Dank!) Danke für den netten und "feinen" Aufenthalt PS: Hatte ein Zimmer mit Süd-Balkon - kann ich nur empfehlen...

Stayed 2 nights in Jun 2019

6/10 Okay

Mikael

Jul 10, 2018

2 nätter med familj

Den gamla delen av hotellet som vi bodde i var 'omodern'. Sängarna var dåliga/utslitna. Ingen AC och när vi var där var det mer än 30 grader så fönstret fick stå på vid gavel. Ingen toalett på rummet ,finns i korridoren och den delas av några rum. Duschkabin i rummet utan separat ventilation så det kan bli fuktigt i rummet. Frukost ok. 50m till jvgstationen så tågen kan höras / lätt att ta sig till stationen :) Lämpligt för vandraren annars inte mycket i närområdet; vi besökte Thermal Spa Brigerbad som var väldigt kul för barnen innan vi fortsatte till Glacier Express i Brig .

Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Apr 3, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr schön gelegenes Hotel mit sehr freundlichen Gastgebern! Super Essen!

Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Aug 1, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erholsamer Aufenthalt :-)

Super Südsicht, trotz Bahn in der Näche (ist ja Hotel Bahnhof), keine Lärmbelästigung durch die Züge (Fenster gut lärmisoliert). Die Zimmer sind rustikal aber zweckmässig eingerichtet. Dusche und WC modern. Nach der Wanderung ist es angenehm die Mahlzeiten im guten Restaurant im Hause (bietet lokale Spezialitäten!) einzunehmen. Reichhaltiges Frühstückbuffet!

Stayed 1 night in Jul 2017

Hotel Bahnhof Ausserberg

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