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Hotel Bahnhof Ausserberg

Property class: 2

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Photo gallery for Hotel Bahnhof Ausserberg

A balcony with a wooden table, two white chairs, a bottle, and a book. - Hotel Bahnhof Ausserberg (Ausserberg)
A wooden interior with large windows, a mountain mural, and a plant. - Hotel Bahnhof Ausserberg (Ausserberg)
A wine cellar with stone walls, a wooden table with wine bottles and glasses, and a chandelier. - Hotel Bahnhof Ausserberg (Ausserberg)
A snowy mountain landscape with a ski lift, bare trees, and a clear blue sky. - Hotel Bahnhof Ausserberg (Ausserberg)
A room with a bed and a window overlooking a mountain. - Hotel Bahnhof Ausserberg (Ausserberg)
A terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Hotel Bahnhof Ausserberg. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 1 Double Bed, Balcony

A bedroom with a bed, a view of mountains through a window, and a balcony.

Standard Double Room, 1 Double Bed, Balcony

  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room, Multiple Beds, Non Smoking (toilette on the floor)

A room with bunk beds, a desk, a chair, a television, a mirror, and a sink.

Standard Quadruple Room, Multiple Beds, Non Smoking (toilette on the floor)

  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Bunk Beds

View all photos for Standard Double or Twin Room

A bedroom with a bed, a view of mountains through a window, and a balcony.

Standard Double or Twin Room

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Shared Bathroom

A bunk bed room with a wooden ceiling and a small bathroom with a sink and mirror.

Triple Room, Shared Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Budget double room

An outdoor seating area with tables and chairs, overlooking a snowy landscape and mountains.

Budget double room

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Ausserberg, Hotel Bahnhof Ausserberg is connected to a rail/subway station. Lötschental Valley and Lotschentaler Museum are cultural highlights, and some of the area's activities can be experienced at Salzgeber and Raron-Unterbaech Gondola. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like skiing. Visit our Ausserberg travel guide
View more Lodges in Ausserberg
Map
Bahnhofstrasse 9, Ausserberg, VS, 3938

What's nearby

  • A snow-covered mountain peak with a small observatory and a lake in the valley below.
    Swiss Alps Jungfrau-Aletsch
    7 min drive - 2.0 miles
  • A snowy mountain landscape with a ski lift and red poles.
    Four Valleys Ski Area
    48 min drive - 35.0 miles
  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    60 min drive - 31.3 miles
  • Leukerbad-Therme
    39 min drive - 21.8 miles
  • Saas-Fee Ski Resort
    58 min drive - 26.4 miles

Getting around

  • Ausserberg Station
    3 min walk
  • Sion (SIR)
    42 min drive

Restaurants

  • Tiziano's
    8 min drive
  • Cafe National
    9 min drive
  • Restaurant Eyholz
    11 min drive
  • Mcdonalds
    8 min drive
  • McDonald's
    9 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 5:00 AM to 10:00 AM for a fee: CHF 15 for adults and CHF 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Playground

Family friendly

  • Arcade/game room
  • Playground
  • Snack bar/deli

Conveniences

  • Hair salon

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 269 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 100-cm LED TV with satellite channels

Food and drink

  • Room service

More

  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; access will be through a private entrance
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Welcoming dogs only
Up to 11 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately CHF 15 for adults and CHF 15 for children
  • Pet fee: CHF 20 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hotel Bahnhof Ausserberg pet-friendly?

Yes, this lodge allows dogs with a maximum weight of up to 11 lbs per pet. There's a fee of CHF 20 per pet, per night.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Bahnhof Ausserberg?

Check-in start time: 4:00 PM; Check-in end time: 8:00 PM.

What time is check-out at Hotel Bahnhof Ausserberg?

Check-out is at 10:00 AM.

Where is Hotel Bahnhof Ausserberg located?

Situated in the historical district, this lodge is 1.1 mi (1.8 km) from Salzgeber and within 3 mi (5 km) of Swiss Alps Jungfrau-Aletsch and Raron-Unterbaech Gondola. Luftseilbahn Raron - Unterbäch is 3 mi (4.8 km) away. Ausserberg Station is only a 3-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Bahnhof Ausserberg Reviews

6.8

7.8

Cleanliness

7.6

Location

7.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 18 out of 76 reviews
Rating 8 - Good. 22 out of 76 reviews
Rating 6 - Okay. 13 out of 76 reviews
Rating 4 - Poor. 11 out of 76 reviews
Rating 2 - Terrible. 12 out of 76 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guiet, freindly and helpful
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
EZ check in with no problem. It’s like a ticket kiosk. Very easy.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Staff was amazing. This is a budget hotel, as simple as it comes.The room was just OK, nothing to write about. Like many hotels in Switzerland it has no AC so sleeping was impossible. The room was extremely hot - in June no less. There is no elevator so you must travel light as the floors are pretty high and the stairs rival a full day mountain hike. This hotel is a SELF CHECK-IN hotel which was not mentioned on the third party agency we used to book it with. We were a bit surprised to get here only to be asked about a reservation number which we did not have to complete the check-in... However the staff was more than helpful and solved everything. They do have a restaurant on premises which stays open pretty late. Food is outstanding and, again, the people working here went beyond the call of duty. Breakfast was simple but hit the spot.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Property conditions & facilities
Disliked: Amenities
This property was wonderfully convenient to the bus and train stop…I mean within 2-3 minutes. That was so nice. And it was clean and the door locked and we had the things we needed. Ausserberg was very quiet with nothing going on in the evenings and no restaurants or anything. There was a small grocery spot but it was closed. But, it did have cool old buildings. Wonderful little balcony we could sit out on. The price was right. We enjoyed our stay. But…there was no one un sight. They cleaned our rooms each day but we never saw anyone and there is no front desk. There looked like there might be a spot to grill or sit out front but there were a few rough loud men (employees?) that sat there every evening and morning and were kinda loud and cigarette smoke wafted up into our room through the windows every. That kinda bothered me. It made me feel like we could not go down there.
Stayed 6 nights in Aug 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They say they’re pet friendly but big signs up saying there’s a huge fine if you bring a pet! Very run down. We had a shared balcony so couldn’t have the door open for security and it got very warm. Although the hotel was almost empty the room next to us was booked and the walls are super thin and we were unlucky with noisy room neighbours. No staff on site
Stayed 1 night in May 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is outdated and in a very inconvenient location
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This might be ok in the Summer months for hiking. Very inconvenient for travel. Stay in Visp instead.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful views!

What a beautiful location! We used the trains and buses so the hotel was very convenient. Someone was there to greet us upon arrival but there is a self check-in that is helpful when arriving at various times. Breakfast was available at an extra charge but can be eaten there or taken with you. The shower is in the room so with four people there was a little less privacy and space but beds were comfortable and it is very quiet. This was a great place for us to branch out from this little town daily on adventures.
Stayed 2 nights in Dec 2022
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

Thomas

N
Stayed 4 nights in May 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in kiosk wouldn’t give us a key. Couldn’t contact staff. Was not a smooth check in at all. Room was nothing like the pictures online. Did not enjoy our stay and left a day early
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Disliked: Amenities
No elevator to bring the luggages to the 4th floor. No AC just a little fan. We had to sleep with the windows all opened without screen and place the little fan in the window to have some fresh air. Bathroom is also pretty small. We were ok but won’t book there if I return.
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY!!! BED BUGS AND THEY LIEF ABOUT REFUNDING!!! I was checked into a dirty room that had bed bugs, cigarette ashes, stained sheets, crumbs, and scum all over the sink. We went to check out immediately. They have no staff and I had to communicate through a camera. He insisted goving me a new room but they have bed bugs in the hotel!!! We didnt want an infestation. He finally agreed that if I contacted Expedia, the mager in the morning would refund me in I dropped my keys off in the checkout box. I dod exactly this! They lied and they are now refusing my refund. DO NOT RENT FROM THIS FILTHY PLACE!!! THEY WILL GIVE YOU BED BUGS, LIE, AND STEAL YOUR MONEY!!!! When Expedia calls, they pretend to not speak English. They do speak it! They are crooks, theifs, and liars! I have never left a bad review despit my bad experiences. This place needs to be shut down.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Disliked: Amenities
Il serait judicieux de mettre une brosse a wc qui peut aller jusqu'au fond du wc...afin de pouvoir nettoyer les traces de passage après la grosse commission. Remplacer la moquette ne serait pas un luxe, Pour y dormir 1 nuit cela suffit mais je n'y passerais pas plusieurs jours, confort minimum.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
Keine Infos vor Ort
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness
Der Preis ist zu hoch für das Zimmer. Zimmer und Bad hatte spuren von Vorgängern. Haare, Abfall, Staub etc. Sehr hellhörig. Das man Parkplatz separat noch reservieren und zahlen sollte, wurde spät mitgeteilt per Mail. Beschrieb auf der Buchungsplattform und der vom Hotel stimmten teilweise nicht überein. War daher verwirrend
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Bel hébergement avec vue a couper le souffle. Pas d'ascenseur( 4 étages) et le train passe devant mais on ne l'entend pratiquement pas. Route pas facile pour s'y rendre. On y a fait un excellent séjour !!!
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Die Unterkunft ist für ein Übernachten in Ordnung. Die Temperatur im Zimmer war nicht genügend (Reisezeit: 25.11.). Die Umgebung der Anlage wirk ziemlich triste. Das Brot zum Frühstück war sicher von Vorgestern. Der Kaffeeautomat liefert höchstens lauwarmes Wasser für einenTee.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Liked: Amenities
Boden war nicht sauber. Hotel sehr geringhörig
Stayed 1 night in Sep 2023
Verified review

2/10 Terrible

Kein personal vorgefunden! Hotel Restaurant geschlossen! Mussten daher wider abreisen!
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Spesielt

Var der for en dag. Det var helt greit. Men føltes litt som å være på leirskole. Gammeldags hotell men fin beliggenhet. Veldig lytt.
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in auf Bildschirm ohne Ankündigung No go! niemand da wenn es notwendig ist (heizung defekt, saukaltes Zimmer) keine Restauration vor Ort möglich: auf Website nirgends erwähnt. Nie wideder
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nous n'avons vu personne mais très bonne literie, chambre très propre.
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

FALSE ADVERTISING!!

I just don't know where to start with this hotel. My husband and our two 16 year old daughters were taking a quick trip around Switzerland using the rail system. After spending the day in Zermatt, due to train times and our planned actives, we did not have enough time to get back to Zurich that night. We decided to find something not too far from our route and continue on the next day. This hotel advertised that they speak four languages, have 24 hour checking with a clerk and we were able to pay through hotels.com. These are all VERY FALSE! We got to the hotel around 10pm and could not figure out where to go. Finally found an open door and we see a table in the corner with a paper and room key sitting on it. We realize that it is our information and must be our key with room number just sitting in the hall for anyone to grab. Not really the 24 hour clerk check in we were expecting. But continued to our room for the night. There was NO AC in room so had to leave window open all night. There was no screen and even with the window open it was too hot to sleep. The next morning, when we are getting ready to walk out, the owner stops us and asks us to pay. He only spoke Dutch and we had a very difficult time communicating. But what we discovered was that he said we had not paid for the room and would not let us leave until we gave him another card. Called Hotels.com and they tired to speak with him and could not. After missing our train we just paid for the
Stayed 1 night in May 2022
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Der Empfang war unkompetent und unfreundlich. Wir hatten über ebookers für 2 Nächte gebucht. Uns wurde mitgeteilt, dass wir nach einer Nacht das Zimmer wechseln müssen mit fragwürdiger Begründung. Wenn man über ein Billigportal bucht, hat man diese Unannehmlichkeit in Kauf zu nehmen. Am andern Tag hat sich herausgestellt, dass wir nicht wechseln müssen, wir hatten den Koffer aber schon gepackt für den Zimmerumzug. Unnötiger Stress für 2 Nächte. Wir haben zweimal auf der Terrasse ein Nachtessen eingenommen, Essen sehr lecker und Bedienung vorzüglich.
Stayed 2 nights in Sep 2021
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good people, unfortunately not worth the money

Staff was very friendly which is why I feel a little bad about the rating however I would not recommend for the price compared to what you get. The room was freezing, we turned up the radiators all the way but the room remained cold for the entire night. We also booked a room which advertised to slept four (2 single beds and a bunk bed- ie: 4 beds total). We also requested a baby crib over the phone and were told it wasn’t a problem. We arrived and were given 1 room with three beds and told we couldn’t fit our family in it and was asked to pay for another room as well. I declined because that wasn’t what we were quoted and the room was far bigger than most chain hotels in Europe that our family squeezes into without issues. It was disappointing that we were shorted a bed but I cut our losses because we saved nearly 200 franks by compromising not to argue much about the lack of bed we were promised and not being forced to pay for an additional room we didn’t need. In the morning we were treated downstairs friendly by the staff - again very nice people and made it feel very family oriented. They had a high chair waiting which was nice. The breakfast options were small compared to what I would of expected for the amount we paid. They offered some nice suggestions on things to do. When I paid for the bill I learned I had to pay another 12-15 franks for the baby crib... first I ever had to do this and we traveled to at least 20 different accommodations in the last year
Stayed 1 night in Dec 2019