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Mangia's Brucoli, Sicily, Autograph Collection

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An outdoor dining area with tables and chairs, a view of a distant city and castle, and a pergola with string lights. - Mangia's Brucoli, Sicily, Autograph Collection (Augusta)
Creator video
A buffet area with various food items, a large green plant, and a sign reading "Dolce Soreseina". - Mangia's Brucoli, Sicily, Autograph Collection (Augusta)
A group of people performing yoga under a wooden structure with a view of the ocean. - Mangia's Brucoli, Sicily, Autograph Collection (Augusta)
An aerial view of a coastal resort with a large swimming pool, a lighthouse, and a rocky shoreline. - Mangia's Brucoli, Sicily, Autograph Collection (Augusta)
Luxury
5.0 star property
8.6

Excellent

Cliffside sanctuary with sea views

Magnificent gardens surround the resort, offering cliff-side views of the sea and Etna volcano. Enjoy three outdoor pools and direct beach access with paddle boards and kayaks. Five on-site restaurants serve Mediterranean cuisine, with reservations recommended for sushi and pizza.

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, two wicker chairs, a small round table, a mirror, and a desk with a lamp.

Deluxe Room, 1 King Bed

  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Sea View

A hotel room with a large bed, two wicker chairs, a small table, a mirror, and a view of the outdoors through a window.

Deluxe Room, 1 King Bed, Sea View

  • Sea view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom (View)

A modern hotel room with a large bed, a desk, and a chair. There is a sliding glass door leading to a balcony.

Junior Suite, 1 Bedroom (View)

  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

A double bed with white linens, a bedside table, a bench, a large abstract painting, and a balcony with white curtains.

Superior Room, 2 Twin Beds

  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Private Pool

A poolside area with lounge chairs and umbrellas, surrounded by greenery and a building with beige walls and windows.

Deluxe Room, 1 King Bed, Private Pool

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A neatly made bed with white linens, a headboard with a textured fabric, and a wall-mounted light fixture.

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(17 reviews)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom

A modern hotel room with a large bed, a desk, and a chair. There is a sliding glass door leading to a balcony.

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Garden View

A modern hotel room with a large bed, a wall-mounted artwork, a round mirror, and two wicker chairs.

Superior Room, 1 King Bed, Garden View

  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, a wall-mounted artwork, a round mirror, and two wicker chairs.

Superior Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, a mirror, a television, and a door leading to a bathroom.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

A double bed with white linens, two bedside tables, and a large abstract painting above the bed.

Standard Room, 2 Twin Beds

  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom

A modern hotel room with a large bed, a desk, a chair, and a wall-mounted TV.

Suite, 1 Bedroom

  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

A neatly made bed with white linens, a headboard with a textured fabric, and a wall-mounted light fixture.

Standard Room, 1 Double Bed

  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed

A modern hotel room with a large bed, a wall-mounted artwork, a round mirror, and two wicker chairs.

Superior Room, 1 Double Bed

  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed

A hotel room with a large bed, two wicker chairs, a small round table, a mirror, and a desk with a lamp.

Superior Room, 1 Double Bed

  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed

A hotel room with a large bed, two wicker chairs, a small table, a mirror, and a view of the outdoors through a window.

Deluxe Room, 1 Double Bed

  • Sea view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

Room

  • Sleeps 1
  • Free WiFi

DOUBLE SUPERIOR WITH DOUBLE BED

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed (1 Double Bed)

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 Double Bed (1 Double Bed)

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Augusta, Mangia's Brucoli, Sicily, Autograph Collection is by the sea. The area's natural beauty can be seen at Catania Beach and Saline di Priolo Nature Reserve, while Museo della Piazzaforte and Puppet Theatre Museum are cultural highlights. Traveling with kids? Consider Garden of Biviere and Aretusa Park. Take an opportunity to explore the area for outdoor excitement like horse riding. Visit our Augusta travel guide
Map
Contrada Gisira 1, Brucoli, Augusta, SR, 96010

What's nearby

  • A sailboat on a calm sea with a cityscape and a snow-capped mountain in the background.
    Catania Port
    43 min drive - 31.6 miles
  • A beach with footprints, a mountain, and a city in the background.
    Catania Beach
    43 min drive - 31.6 miles
  • Sanctuary of the Madonna dell'Adonai
    3 min drive - 1.0 mile
  • beach near Brucoli
    9 min drive - 2.1 miles
  • Brucoli Bay
    11 min drive - 2.1 miles

Getting around

  • Targia Station
    30 min drive
  • Fontanarossa Airport (CTA)
    65 min drive

Restaurants

  • La Perla Pizzeria
    8 min drive
  • Hotel Villa dei Cesari
    7 min drive
  • Bar Parisien
    11 min drive
  • Pizzicotto da Napoli
    15 min walk
  • Al Pontile
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 9:30 AM
  • 2 bars/lounges
  • 5 restaurants

Restaurants on site

  • Al Grano Pizzeria
  • Donna Floriana
  • Kaigan
  • Mediterra
  • Scausu Fish&Meet Grill

Things to do

  • 3 outdoor pools
  • Archery
  • Canoeing
  • Children's pool
  • Free children's club
  • Gym
  • Paddleboard
  • Playground
  • Tennis
  • TV in common areas
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Mini-fridge
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 floor
  • Banquet hall
  • Built in 1970
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Renovated entire property - May 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 60
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 60

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between November 4 and April 18.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 0.00 per person, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 50 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 60 (subject to availability)
  • Late check-out fee: EUR 60 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number IT089001A12T6QDKUU

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Mangia's Brucoli, Sicily, Autograph Collection have a pool?

Yes, this property has 3 outdoor pools and a children's pool. The pool is closed seasonally each year from November 4 to April 18.

Is Mangia's Brucoli, Sicily, Autograph Collection pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 50 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Mangia's Brucoli, Sicily, Autograph Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of EUR 60 (subject to availability).

What time is check-out at Mangia's Brucoli, Sicily, Autograph Collection?

Check-out is at 10 AM. Late check-out is available for EUR 60 (subject to availability).

Are there all-inclusive benefits at Mangia's Brucoli, Sicily, Autograph Collection?

Some rate plans available at this property are all-inclusive.

Where is Mangia's Brucoli, Sicily, Autograph Collection located?

This family-friendly Augusta hotel is located by the sea, within 1 mi (2 km) of Ionian Sea and Brucoli Bay. Sanctuary of the Madonna dell'Adonai is 1.3 mi (2 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mangia's Brucoli, Sicily, Autograph Collection Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Amenities

8.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 88 out of 148 reviews
Rating 8 - Good. 28 out of 148 reviews
Rating 6 - Okay. 24 out of 148 reviews
Rating 4 - Poor. 3 out of 148 reviews
Rating 2 - Terrible. 5 out of 148 reviews

Reviews

Verified review

10/10 Excellent

Mert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect vacation, thank you all the staff for welcoming us, thank you Stefano!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent stay. Our suite (with a private pool) was modern, clean and comfortable - most critically with a soft bed (italian beds are usually so hard) and effective but quiet aircon (so you could have it on all night). At the pool there are comfy sunloungers and we always had brand new fluffy pool towels. The main pool was usually very busy - but not an issue for us as we camped out at the adults pool. Breakfast buffet was excellent. Lunch and drinks at Lime Bar were also always to a high standard. The evening buffet, and the a-la carte restaurants were a bit hit & miss - the pizza restaurant the best of the bunch. Staff very helpful, maybe just too few of them on occassion. Note that this hotel really is off the beaten track. Brucoli village is close - but there is nothing there to see or do. Don't bother going and certainly pay for the water taxi from the hotel. Overall - thoroughly recommend.
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Sebastian Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures online do not give Mangia Brucoli justice. It is more beautiful in person. Our room had Mt. Etna views that were breathtaking. We had breakfast included and wow it’s amazing. We visited the adult , kids pool and the beach. All were great. Ate in town (Brucoli) and had delicious meals. Strong recommendation!!!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous setting, relaxing vibe, beautiful pool, great service
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lovely pool and ladders into the sea. Staff very friendly & great dining options. Very peaceful resort with lovely views of Etna from the sea shore.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

We loved staying at Mangia's Brucoli. The staff was extremely service minded and professional, the hotel is beautiful and a perfect place so spend vacation days with out three kids. Several good restaurants as well
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

michael

Liked: Cleanliness, amenities, property conditions & facilities
an unique site, beautiful landscape, view of the Etna and the sea all around, many private sitting to admire nature
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lovely room ,amazing view of etna. restaurants were only meh and disappointing. But excellent restaurants to be found in ortigia and catania
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Sebastien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice place but need a car to visit around this place
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for area. Good food.

Great hotel once you get to property. Not the best area around it, over ran and dirty, but property other than beach is nice. Restaurant was great! Beds are very comfortable.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous resort hotel that has excellent service, beautiful location. The pool is next level gorgeous next to sea. Good dining. Excellent staff and concierge can book day trips. Just note that beach access is too rocky to swim. There are many stairs all around so hotel is not accessible. Also not much near by. Highly recommend. Very romantic destination. Great honeymoon location. Very happy with our stay. Thank you!
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful resort

Excellent stay at newly renovated resort. Was upgraded to superior room. Friendly and helpfull staff and nice pool area. The breakfast was amazing!! All in all highly recommended.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Tuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive view to the sea and Etna, shockingly beautiful
Stayed 5 nights in Jul 2024
Verified review

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and spacious resort

Wonderful place! Lots of space, great service, nice pool though I wish the water were warmer. I wish they had a hot tub for cooler days. The reservation restaurant wasn’t as nice as the restaurant by the ocean. The area surrounding the resort was run down, but that’s not their fault. Overall an incredible place to stay.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: A comfortable resort with a number of restaurants, activities and large and beautiful swimming pool. Cons: No sandy beach on site and nearby. The road from the highway to the hotel is tricky and of poor quality
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really peaceful stay in a very well equipped resort. We stayed in a superior suite which was absolutely excellent and the food on offer was always to a high standard. We had a car so it was easy to visit the neighbouring towns and villages but without a car it would have been impossible. Therefore, if you want to see more than just the hotel you do need a rental. Overall very pleased.
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No opportunity to hang up beach twowels and beach wear at terrace, no terrace furniture Room very dark Same selection of cheese every morning We loved the smell in the Resort and Room Very friendly and helping Staff Bed very comfortable
Stayed 5 nights in Aug 2024
Verified review

8/10 Good

Kristian

Liked: Cleanliness, property conditions & facilities, room comfort

Ok but uneven experience

Great grounds. Lots of recreational options. Recommend booking a room with swim-up pool. Good options for food in the surrounding local area - worth exploring Brucoli and Augusta. Service was uneven - from really good (reception, cleaning) to downright unhelpful (the restaurants).
Stayed 8 nights in Sep 2023
Verified review

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has an array of facilities – pools, basketball and soccer courts, restaurant and spa. They also have a fair amount of dining options. The front desk staff were very helpful and kind. Georgia helped me find a local osteopath to treat a recurring back issue, which helped. I do think the house keeping of the rooms need to pay more attention to details – my room wasn’t swept properly and the bathroom has hair from the previous guest.
Stayed 5 nights in Oct 2024
Verified review

6/10 Okay

Nathan

Disliked: Property conditions & facilities
Positives: - reception staff are extremely welcoming and helpful - the main pool is great - variety of food options at dinner buffet Negatives: - breakfast / dinner / poolside service is terrible, inefficient and chaotic (tables not cleared, food not replenished, no knives and forks etc) - management issue not the fault of any of the servers - generally quite dated look to the resort - rooms are too dark - no water to shower one evening - overpriced
Stayed 7 nights in May 2025
Verified review

8/10 Good

Nicole

Liked: Property conditions & facilities
Disliked: Staff & service

Ok hotel - great pool and sun beds

Pools and sun bed area by the ocean are amazing. Breakfast is good and the restaurants are decent. The service is not that great but I would not expect much more from a hotel in Sicily. One thing that was a disappointment was the ”boat service” to Brucoli that didn’t go a single day during our stay due to bad weather. However the weather was fine and instead we had to take a taci for 20€. Overall good stay
This is “bad weather” and “rough sea” in Sicily = no boat service
Stayed 4 nights in Sep 2023
Verified review

6/10 Okay

Lorraine

Liked: Cleanliness, property conditions & facilities, room comfort

Our stay

Hotel in the middle of nowhere, you need a car to go and see stuff. Hardly any entertainment. One bar at night , beer sold in small bottles or half pints. Expensive. Swimming pool amazing. Staff lovely . Room clean hit and miss. Nit good food choice on menus and restaurants booked in advance. No snack bars if you get hungry during the day/ night.
Stayed 7 nights in Sep 2023
Verified review

2/10 Terrible

Kimberly

Disliked: Staff & service
We were terribly disappointed with our stay at Mangia’s. This is a three star villaggio turistico trying to be a five star resort. The place and the location on the water is lovely but the staff does not understand service. If you are looking for five star service you will not find it here. The structure is also not designed to be at all hospitable when it rains.
Stayed 1 night in Sep 2023
Verified review

2/10 Terrible

Meghan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived earlier than check in - told to use the facilities in the meantime and they’d call us when the room was ready. But they didn’t. Then gave us limited information at check in like eg where breakfast was. Waiters genuinely didn’t have a clue - such slow service. Worst meal of my life at Lime Bar. Staff didn’t tidy up after previous guests. The room smelt of very strong cleaning products but not in the positive sense. Corridors leading to our room reminded me of an old people’s home. Nothing about this was 5 star. Very lovely waiter at the sushi restaurant, however. He was the only positive.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spacious hotel with extensive grounds and facilities. Being May and off peak it was not full and so had a relaxed vibe. It was easy to get seated in the restaurants and bar. Service good if slow and staff very friendly. We had a small issue as our booking wasnt transmitted properly from Expedia and so it was unclear to the hotel we had booked half board. A few suggestions for improvements would be that houskeeing were a bit random about changing towels/emptying bins etc. One day our shower mat disappeared and was not replaced until the next day Our minibar was totally empty until 2 days before we were leaving (not that we used it anyway) and there was no way to spread towels out to dry. The variety on the buffet for dinner was great but hot food was not really any more than warm. If there was a way to improve this and maybe heat the pkates that would help. The black rice and sushimi we had one night as part of the buffet were particularly good. Pizza restaurant was good and we also tried the a la carte restaurant which was lovely. Great parking tip for Catania from the front desk. Thank you.
Stayed 6 nights in May 2024