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The Surrey Hotel

4.0 star property
Guests find peaceful moments in the garden or take invigorating swims in the indoor pool, while practical amenities like on-site car rentals make exploring easy

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Photo gallery for The Surrey Hotel

Indoor pool - The Surrey Hotel (Auckland)
Breakfast, lunch and dinner served - The Surrey Hotel (Auckland)
Property entrance - The Surrey Hotel (Auckland)
Bar (on property) - The Surrey Hotel (Auckland)
Superior Room, 2 Double Beds | Bathroom | Shower, free toiletries, hair dryer, towels - The Surrey Hotel (Auckland)
The Surrey Hotel sits near Eden Park, offering a quiet retreat with its indoor pool and garden. Guests connect to WiFi from their rooms and start their day with breakfast at The Surrey Pub. The attentive staff and concierge services have consistently impressed previous visitors.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • Free WiFi

View all photos for Standard Apartment, 1 Bedroom, Garden View

Standard Apartment, 1 Bedroom, Garden View | Living area | Flat-screen TV

Standard Apartment, 1 Bedroom, Garden View

  • Garden view
  • 40 sq m
  • 7 bedrooms
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Family Room | Desk, blackout drapes, iron/ironing board, free WiFi

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Bathroom | Shower, free toiletries, hair dryer, towels

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Motel Studio (located across the road)

Motel Studio (located across the road) | Desk, blackout drapes, iron/ironing board, free WiFi

Motel Studio (located across the road)

9.2 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Double Beds

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Grey Lynn, a neighborhood in Auckland, The Surrey Hotel is in the suburbs. Sky Tower is a notable landmark, and some of the area's activities can be experienced at Queens Wharf and Auckland Ferry Terminal. Check out an event or a game at Eden Park, and consider making time for Auckland Zoo, a top attraction not to be missed. Take an opportunity to explore the area for water adventures such as kayaking. Visit our Auckland travel guide
Map
465 Great North Road, Grey Lynn, Auckland, 1021

What's nearby

  • Ponsonby Road
    Ponsonby Road
    16 min walk - 0.9 miles
  • Karangahape Road
    Karangahape Road
    3 min drive - 1.6 miles
  • Mount Eden, Auckland / New Zealand - December 10, 2019: The Legendary Volcano location of Mount Eden and the skyline of Auckland
    Eden Park
    3 min drive - 1.4 miles
  • Auckland Zoo
    Auckland Zoo
    4 min drive - 1.6 miles
  • Western Springs Stadium
    14 min walk - 0.8 miles

Getting around

  • Auckland Kingsland Station
    2 min drive
  • MOTAT 1 Tram Stop
    16 min walk
  • Auckland Intl. Airport (AKL)
    25 min drive

Restaurants

  • Pizza Hut
    2 min walk
  • Smokin Cole
    10 min walk
  • Umu Pizza
    18 min walk
  • The Kingslander
    19 min walk
  • The Ragtime Cafe
    18 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: NZD 20 to 30 for adults and NZD 20 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Surrey Pub

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 3,229 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 4 buildings
  • Built in 1980
  • Edwardian architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 20.00 to 30 for adults, and NZD 20.00 to 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 14 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Does The Surrey Hotel have a pool?

Yes, this property has an indoor pool.

Is The Surrey Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Limited spots are available.

What time is check-in at The Surrey Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Surrey Hotel?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is The Surrey Hotel located?

Located in Grey Lynn, this hotel is within 1 mi (2 km) of Western Springs Stadium and Eden Park. Sky Tower is 2.2 mi (3.5 km) away. MOTAT 1 Tram Stop is 16 minutes by foot and Western Springs Lakeside Entrance Tram Stop is 21 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Surrey Hotel Reviews

7.6

Good

7.8

Cleanliness

7.8

Location

8.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 247 out of 1001 reviews
Rating 8 - Good. 429 out of 1001 reviews
Rating 6 - Okay. 217 out of 1001 reviews
Rating 4 - Poor. 78 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room in a great location!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Rosemary

Liked: Cleanliness
Yes room was very clean and the staff very helpful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service
Staff were all very friendly and helpful. Great food. Would definitely stay again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sheryl

Liked: Cleanliness, amenities, property conditions & facilities
Clean , tidy, comfortable bed
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
Great stay clean, good at the pub was great
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
We stayed in the motel room. Warm welcome. Tidy spacious room. Walking distance to shops and bus stops (and Western Springs). Close to motorway on and off ramps. Surrey Hotel Bar over the road - we happened to be there for the Quiz Night. Quiet relaxing atmosphere. Very enjoyable stay
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service
I stay here often as I like it. The staff are always courteous and helpful.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised, very comfortable room, great location, will use again
Stayed 1 night in Sep 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, pool and close to shops
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly, walking distance for concerts, and very clean. Only downsides was a bit noisy due to old building and bed could use replacing.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not bring a pet.shops were okay, nice spots to eat
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Nice size rooms. Plenty of tea and coffee but was hot and couldn’t get the cooling fan to work. Found a big white tail spider in the bed. Staff were very friendly.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anishea

Great service from staff, clean facilities, good food.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food at the restaurant, nice clean quiet room when i needed sleep on a working trip, staff were friendly, great place to stay overall
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service - super helpful! Lovely room, would stay here again 100%
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Rae

Liked: Staff & service
Easy check in , rooms were clean and sufficient for our overnight stay
Stayed 1 night in Oct 2024
Verified

8/10 Good

Vikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because of the location, amenities and the rooms are good. It has a cozy British pub feeling restaurant and a pool. It is convenient to town without being too close. I have enjoyed staying here for years.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and easy spot to stay, thanks again!
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi i liked the Staff friendly and helpful i lost my phone and they where great shame about the noisy roadworks
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived late, left early, so only contact was with receptionist who was very pleasant and efficient. Up to same good standard as on previous visit. Thank you
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids always enjoy the pool
Stayed 1 night in May 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were after - easy walk to Eden Park and shops close by
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, amenities
This place is a little gem!! Our 4th time staying here. Family with young children. The rooms are always clean and functional with tea/coffee and toiletries etc. Although parts of the hotel appear run down in some areas…(just paint work etc, they really aren’t where it matters!! It also gives the hotel its character. Strong showers, great beds and pillows, spacious rooms. Very clean. Pool is always clean. Staff are super friendly. Restaurant is super handy and chef is so knowledgeable and accommodating. They will always have the sport playing if it’s on. Drinks and food reasonably priced. Parking is free and plentiful. There is a really nice bakery and Pizza Hut just 100m up the road if you need a snack or something extra for later. Highly recommend. Will book again for our next trip to AKL.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with facilities and staff were very friendly
Stayed 1 night in Nov 2023