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The Surrey Hotel

4.0 star property
Edwardian hotel with a 24-hour front desk and an indoor pool

Choose dates to view prices

Photo gallery for The Surrey Hotel

Indoor pool
View from property
Lobby sitting area
Motel Studio (located across the road) | Desk, blackout drapes, iron/ironing board, free WiFi
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Heating
Private bathroom
Hair dryer
Electric kettle
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Bathroom | Shower, free toiletries, hair dryer, towels

Superior Room, 2 Double Beds

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Electric kettle
Cable channels
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Room

Family Room | Desk, blackout drapes, iron/ironing board, free WiFi

Family Room

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Portable fan
Private bathroom
  • 40 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Standard Apartment, 1 Bedroom, Garden View

Standard Apartment, 1 Bedroom, Garden View | Living area | Flat-screen TV

Standard Apartment, 1 Bedroom, Garden View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
7 bedrooms
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | Living area | Flat-screen TV

Standard Apartment, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
  • 53 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Motel Studio (located across the road)

Motel Studio (located across the road) | Desk, blackout drapes, iron/ironing board, free WiFi

Motel Studio (located across the road)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Heating
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Map
465 Great North Road, Grey Lynn, Auckland, 1021

What's nearby

  • Eden Park - 15 min walk - 0.8 miles
  • Auckland Zoo - 3 min drive - 1.8 miles
  • Sky Tower - 4 min drive - 2.5 miles
  • SkyCity Casino - 4 min drive - 2.5 miles
  • Auckland Ferry Terminal - 6 min drive - 2.9 miles

Getting around

  • Auckland Kingsland Station - 2 min drive
  • MOTAT 1 Tram Stop - 16 min walk
  • Auckland Intl. Airport (AKL) - 25 min drive

Restaurants

  • ‪Umu Pizza - ‬18 min walk
  • ‪Grey Lynn Park Festival 2010 - ‬12 min walk
  • ‪Kingsland Social - ‬19 min walk
  • ‪The Portland Public House - ‬18 min walk
  • ‪Canton Cafe - ‬19 min walk

About this property

The Surrey Hotel

Upscale eco-certified hotel near Eden Park
Take advantage of a terrace, a garden, and laundry facilities at The Surrey Hotel. The on-site restaurant, The Surrey Pub, offers breakfast, lunch, and dinner. In addition to car rentals on site and a bar, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An indoor pool
  • Full breakfast (surcharge), an elevator, and a front-desk safe
  • A 24-hour front desk, concierge services, and meeting rooms
  • Luggage storage, a reception hall, and smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All 83 rooms offer comforts such as air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Mini fridges, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Japanese, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: NZD 20 to 30 for adults and NZD 20 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Surrey Pub

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 4 buildings
  • Built in 1980
  • Edwardian architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 20.00 to 30 for adults, and NZD 20.00 to 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 14 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Surrey Auckland
Surrey Hotel Auckland
Surrey Hotel Auckland
Surrey Auckland
Hotel The Surrey Hotel Auckland
Auckland The Surrey Hotel Hotel
The Surrey Hotel Auckland
Hotel The Surrey Hotel
Surrey Hotel
Surrey
New Zealand
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Hotel
The Surrey Hotel Auckland
The Surrey Hotel Hotel Auckland

Frequently asked questions

Does The Surrey Hotel have a pool?

Yes, this property has an indoor pool.

Is The Surrey Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Surrey Hotel?

Limited spots are available.

What time is check-in at The Surrey Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Surrey Hotel?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is The Surrey Hotel located?

Located in Grey Lynn, this eco-certified hotel is within 1 mi (2 km) of Western Springs Stadium and Eden Park. Sky Tower and Auckland Ferry Terminal are also within 3 mi (5 km). MOTAT 1 Tram Stop is 16 minutes by foot and Western Springs Lakeside Entrance Tram Stop is 21 minutes.

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The Surrey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 221 out of 956 reviews
Rating 8 - Good. 413 out of 956 reviews
Rating 6 - Okay. 216 out of 956 reviews
Rating 4 - Poor. 77 out of 956 reviews
Rating 2 - Terrible. 29 out of 956 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

Amazing staff and service - super helpful! Lovely room, would stay here again 100%
Stayed 2 nights in Jun 2025

8/10

Kids always enjoy the pool
Stayed 1 night in May 2025

8/10

Awesome stay at this establishment. Would definitely stay here again
Stayed 1 night in Mar 2025

8/10

I like this hotel because of the location, amenities and the rooms are good. It has a cozy British pub feeling restaurant and a pool. It is convenient to town without being too close. I have enjoyed staying here for years.
Stayed 2 nights in Apr 2025

10/10

Great service from staff, clean facilities, good food.
Stayed 1 night in Mar 2025

10/10

Great spot suited us perfectly
Stayed 1 night in Feb 2025

10/10

Staff was very friendly and accommodating.
Stayed 1 night in Jan 2025

10/10

Great place for the price
Stayed 1 night in Dec 2024

10/10

I just felt very comfortable here The only thing I wish was there was a microwave in the room Staff were always very helpful
Stayed 5 nights in Dec 2024

6/10

Easy check in , rooms were clean and sufficient for our overnight stay
Stayed 1 night in Oct 2024

10/10

Great food at the restaurant, nice clean quiet room when i needed sleep on a working trip, staff were friendly, great place to stay overall
Stayed 1 night in Sep 2024

10/10

Great place! Have stayed before and will definitely stay again. Fantastic!
Stayed 2 nights in Nov 2024

10/10

Close to all your shopping needs. Has dining available on site also for convenience. Lots of parking.
Stayed 2 nights in Nov 2024

4/10

Water kettle got molds and the curtains
Stayed 2 nights in Feb 2025

8/10

Great stay!

10/10

Exactly what we were after - easy walk to Eden Park and shops close by
Stayed 2 nights in Jun 2024

8/10

Was a little dated but comfortable
Stayed 1 night in Oct 2024

10/10

The staff were friendly and helpful. The swimming pool was an excellent entertainment for my kids. Will be great if the hotl had a microwave for its guests to use.for
Stayed 3 nights in Oct 2024

8/10

Walking to distance to eden park
Stayed 1 night in Nov 2024

10/10

Was a really lovely stay for my daughter and I for our girls pink weekend away.
Stayed 2 nights in Mar 2024

10/10

Fantastic location and helpful and friendly staff.
Stayed 3 nights in Jan 2023

10/10

Rooms were nice n comfortable.
Stayed 1 night in Aug 2023

10/10

Comfortable and easy spot to stay, thanks again!
Stayed 2 nights in Sep 2023

6/10

The property was ok, great location for our concert. However staff attitude in the bar was terrible! Unfriendly, unapproachable and unprofessional.
Stayed 2 nights in Nov 2024

10/10

Warm, comfortable and modern updated bathroom made this a lovely stay.
Stayed 1 night in Jun 2023