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Sofitel Auckland Viaduct Harbour

5.0 star property
Travelers rejuvenate with luxurious spa treatments before dining on international cuisine while enjoying peaceful marina views at this Auckland haven

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Meeting facility - Sofitel Auckland Viaduct Harbour (Auckland)
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Lobby - Sofitel Auckland Viaduct Harbour (Auckland)
Luxury Room, 1 King Bed, Marina View (Club Millesime access) | Minibar, in-room safe, desk, laptop workspace - Sofitel Auckland Viaduct Harbour (Auckland)
Exterior - Sofitel Auckland Viaduct Harbour (Auckland)
Sofitel Auckland Viaduct Harbour blends luxury with sustainability. Guests enjoy spa treatments and marina views from the terrace. La Marée Restaurant offers international cuisine, and rooms include free WiFi. Visitors consistently praise the attentive staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Gym

Room options

View all photos for Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View) | Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed (Atrium View)

9.2 out of 10
Wonderful
(7 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.2 out of 10
Very good
(41 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Separate tub and shower, deep soaking tub, rainfall showerhead

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

8.4 out of 10
Very good
(11 reviews)
  • Marina view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Balcony

Luxury Room, 1 King Bed, Balcony | Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed (Club Millesime access)

Deluxe Suite, 1 King Bed (Club Millesime access) | Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed (Club Millesime access)

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Accessible (Accessible)

Superior Room, 1 King Bed, Accessible (Accessible) | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible (Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 King Bed, Club Lounge Access (Opera)

Club Suite, 1 King Bed, Club Lounge Access (Opera) | Minibar, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed, Club Lounge Access (Opera)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Auckland Central Business District, a neighborhood in Auckland, Sofitel Auckland Viaduct Harbour is in the entertainment district and on the waterfront. Auckland Ferry Terminal and Queens Wharf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Waitemata Harbour and Victoria Park. Looking to enjoy an event or a game? See what's going on at Spark Arena or Eden Park. Discover the area's water adventures with sailing, surfing/body boarding, and boat tours nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Auckland travel guide
Map
21 Viaduct Harbour Avenue, Auckland, 1010

What's nearby

  • Sky Tower
    Sky Tower
    6 min walk - 0.4 miles
  • SkyCity Casino
    SkyCity Casino
    6 min walk - 0.4 miles
  • Auckland CBD with Viaduct Basin in the foreground.
    Princes Wharf
    8 min walk - 0.5 miles
  • Queens Wharf
    Queens Wharf
    10 min walk - 0.5 miles
  • Queen Street Shopping District
    10 min walk - 0.5 miles

Getting around

  • Gaunt Street Tram Stop
    3 min walk
  • Auckland Britomart Station
    15 min walk
  • Auckland Intl. Airport (AKL)
    28 min drive

Restaurants

  • Wander
    5 min walk
  • Hello Mister
    6 min walk
  • Mensa
    3 min walk
  • Captain's Bar
    6 min walk
  • Grand Harbour Seafood Chinese Restaurant
    4 min walk

About this property

Sofitel Auckland Viaduct Harbour

Luxury hotel near Sky Tower
Close to SkyCity Casino and Princes Wharf, Sofitel Auckland Viaduct Harbour provides a marina, a terrace, and a coffee shop/cafe. Treat yourself to a sports massage, a body scrub, or a manicure/pedicure at the onsite spa. The on-site international cuisine restaurant, La Marée Restaurant, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
Additional perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Babysitting (surcharge), smoke-free premises, and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 88 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like laptop-friendly workspaces and bathrobes.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • Smart TVs with streaming services and digital channels
  • Wardrobes/closets, balconies, and refrigerators

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 52 per person
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Covered valet parking fee: NZD 52 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Frequently asked questions

Does Sofitel Auckland Viaduct Harbour have a pool?

Yes, this property has an indoor pool.

Is Sofitel Auckland Viaduct Harbour pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for NZD 52 per day.

What time is check-in at Sofitel Auckland Viaduct Harbour?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Sofitel Auckland Viaduct Harbour?

Check-out is at 11 AM. Late check-out is available for a fee.

Does Sofitel Auckland Viaduct Harbour provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of NZD 42 per person applies.

Where is Sofitel Auckland Viaduct Harbour located?

Located in Auckland Central Business District, this luxury hotel is within a 15-minute walk of Waitemata Harbour, Sky Tower, and SkyCity Casino. Princes Wharf and Auckland Ferry Terminal are also within 15 minutes. Gaunt Street Tram Stop is only a 3-minute walk and Daldy Street Tram Stop is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sofitel Auckland Viaduct Harbour Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 701 out of 1003 reviews
Rating 8 - Good. 207 out of 1003 reviews
Rating 6 - Okay. 55 out of 1003 reviews
Rating 4 - Poor. 24 out of 1003 reviews
Rating 2 - Terrible. 16 out of 1003 reviews

Reviews

Verified

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, perfect location away from the crowds yet accessible to everything. Rooms are comfortable, solid amenities. I’d definitely stay here again.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An upmarket hotel, the room was very well equipped and comfortable. The staff were very helpful.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Aniwaniwa Rosie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get aboit the city with friendly sraff and beautiful rooms . Very smooth elevator ride also, this has been a worry if mine as so many are small and jerky in the movement.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Wellington Sofitel and found the staff there much friendlier. However, the staff at the Auckland hotel were adequate! Just not as friendly.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Loreen

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was excellent!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, very clean and modern. The staff were super friendly, and the food gorgeous! It's brilliantly located, within walkable distance to loads!
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Leo

Liked: Cleanliness, amenities, property conditions & facilities
Sofitel Aukland Viaduct is in a great location for experiencing the harbor life of Aukland. The staff is awesome, especially in the welcome lounge, which is quite a different experience than a typical standing desk. The room was cleaned regularly including more than expected and the supplies of coffee and tea was superb.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent. Room clean great location
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Dana

Liked: Cleanliness, amenities, property conditions & facilities
The room was immaculate and nicely arranged. I loved the bathrobe… wish I could have bought one to take home! There was a nice assortment of teas and coffees. The bed was so comfortable with soft luxurious bedding .
Superior king room
Stayed 1 night in Jan 2026
Verified

8/10 Good

Harrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought the Hotel was very nice. The customer service and concierge were outstanding. I did not use the pool. Thought the breakfast was lacking. It’s a buffet but has no eggs prepared. You have to order eggs as part of a more expensive breakfast. The problem comes when you’re in a hurry to catch an early tour or transport and you don’t have time for à la carte.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and excellent property.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel with outstanding breakfast dinning.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Bimal Preet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and good services
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sofitel Luxury

My hubby and I really enjoyed our stay. We had a luxury room with a balcony which was lovely. The deep soaking bath was also lovely! Nice quiet room and very friendly staff. We look forward to returning again soon.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Tanya

Liked: Cleanliness
Friendly staff, clean rooms. Our room was a little dated with peeling wallpaper
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Value for quality, location, and staff

Great hotel, clean, luxurious, convenient location, and friendly staff.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a great location. Room was spacious & breakfast was excellent.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Night Stay

Amazing location. Fabulous hotel.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area with many dining options within walking distance.
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

matthew

Good location. Good hotel, with windows that open (always a plus). Great breakfast --- euro quality food.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the waters edge. Very nice and clean, great service and fantastic breakfast
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a lovely view. Our room was exceptional
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

RICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers
Stayed 1 night in Mar 2024
Verified

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel and location are great ! The hotel air conditioning was broken. suggest you verify that before booking
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Putiputi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late so wasn't surprised when I wasn't greeted at the door but all staff were friendly, accommodating, very "can-do." The Irish porter was lovely. Warm pool and gym impressive. Decor of room lovely.
Stayed 1 night in May 2025