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Sofitel Auckland Viaduct Harbour

5.0 star property
Luxury hotel with a marina and a full-service spa

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Photo gallery for Sofitel Auckland Viaduct Harbour

View from room
Exterior
Indoor pool
Luxury Room, 1 King Bed, Balcony | 1 bedroom, minibar, in-room safe, desk
Club Suite, 1 King Bed, Club Lounge Access (Opera) | 1 bedroom, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available

Room options

View all photos for Luxury Room, 1 King Bed, Balcony

Luxury Room, 1 King Bed, Balcony | 1 bedroom, minibar, in-room safe, desk

Luxury Room, 1 King Bed, Balcony

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Pillow menu
Separate bedroom
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Pillow menu
Separate bedroom
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View) | 1 bedroom, minibar, in-room safe, desk

Luxury Room, 1 King Bed (Atrium View)

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Pillow menu
Separate bedroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Luxury Room, 1 King Bed, Marina View (Club Millesime access) | View from room

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Highlights

Balcony
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Smart TV
Pillow menu
  • 42 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Club Millesime access)

1 bedroom, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed (Club Millesime access)

Highlights

Balcony
Separate dining area
Separate sitting area
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Club Lounge Access (Opera)

Club Suite, 1 King Bed, Club Lounge Access (Opera) | 1 bedroom, minibar, in-room safe, desk

Club Suite, 1 King Bed, Club Lounge Access (Opera)

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Pillow menu
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Accessible)

Superior Room, 1 King Bed, Accessible (Accessible) | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed, Accessible (Accessible)

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Club Millesime access)

Junior Suite, 1 King Bed (Club Millesime access) | View from room

Junior Suite, 1 King Bed (Club Millesime access)

Highlights

Balcony
Separate dining area
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Smart TV
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
21 Viaduct Harbour Avenue, Auckland, 1010

What's nearby

  • Sky Tower - 7 min walk - 0.4 miles
  • SkyCity Casino - 7 min walk - 0.4 miles
  • Princes Wharf - 8 min walk - 0.5 miles
  • Queen Street Shopping District - 10 min walk - 0.5 miles
  • Auckland Ferry Terminal - 11 min walk - 0.6 miles

Getting around

  • Gaunt Street Tram Stop - 3 min walk
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 28 min drive

Restaurants

  • ‪Hello Mister - ‬6 min walk
  • ‪The Brewers Co-Operative - ‬8 min walk
  • ‪Tuckshop - ‬3 min walk
  • ‪Williams Eatery - ‬6 min walk
  • ‪Grand Harbour Chinese Restaurant - ‬5 min walk

About this property

Sofitel Auckland Viaduct Harbour

Luxury eco-certified hotel near Sky Tower
Close to SkyCity Casino and Queen Street Shopping District, Sofitel Auckland Viaduct Harbour provides a marina, a terrace, and a coffee shop/cafe. Indulge in a body treatment, a body wrap, and a body scrub at Sofitel SP, the onsite spa. The on-site international cuisine restaurant, La Marée Restaurant, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
Additional perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Babysitting (surcharge), a 24-hour front desk, and massage treatment rooms
  • Guest reviews say great things about the helpful staff
Room features
All 88 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like laptop-friendly workspaces and bathrobes.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • Smart TVs with streaming services and digital channels
  • Wardrobes/closets, balconies, and refrigerators

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Secured, covered valet parking on site (NZD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 52 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • French Press Cafe
  • La Marée Restaurant
  • Sabrage Champagne Bar

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 5,380 square feet of conference space
  • Computer station

Outdoors

  • Marina
  • On the waterfront
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 52 per person
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Covered valet parking fee: NZD 52 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Frequently asked questions

Does Sofitel Auckland Viaduct Harbour have a pool?

Yes, this property has an indoor pool.

Is Sofitel Auckland Viaduct Harbour pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sofitel Auckland Viaduct Harbour?

Valet parking is available for NZD 52 per day.

What time is check-in at Sofitel Auckland Viaduct Harbour?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Sofitel Auckland Viaduct Harbour?

Check-out is at 11 AM. Late check-out is available for a fee.

Does Sofitel Auckland Viaduct Harbour provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of NZD 42 per person applies.

Where is Sofitel Auckland Viaduct Harbour located?

Located in Auckland Central Business District, this luxury hotel is within a 15-minute walk of Victoria Park, Sky Tower, and SkyCity Casino. Queen Street Shopping District and Princes Wharf are also within 15 minutes. Gaunt Street Tram Stop is only a 3-minute walk and Daldy Street Tram Stop is 5 minutes.

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Sofitel Auckland Viaduct Harbour Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1001 reviews
Rating 8 - Good. 206 out of 1001 reviews
Rating 6 - Okay. 52 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bimal Preet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and good services
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Night Stay

Amazing location. Fabulous hotel.
Stayed 2 nights in Jan 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel with outstanding breakfast dinning.
Stayed 1 night in Nov 2024

10/10 Excellent

Colin

Would be 5 stars if air conditioning had been working
Stayed 2 nights in Mar 2025

10/10 Excellent

matthew

Good location. Good hotel, with windows that open (always a plus). Great breakfast --- euro quality food.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Value for quality, location, and staff

Great hotel, clean, luxurious, convenient location, and friendly staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Margaret

Lovely accommodation. Will stay there again.
Stayed 1 night in Oct 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area with many dining options within walking distance.
Stayed 7 nights in Oct 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a lovely view. Our room was exceptional
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't bother with the breakfast

Exceptionally comfy beds and great location. Lovely reception staff. Breakfast, however, was over priced and pretty average. Service at breakfast was not good and i didn't feel welcomed. For $52 I expected fresh avocado, not processed green stuff.
Stayed 2 nights in Feb 2025

10/10 Excellent

max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property in the Auckland harbor
Stayed 3 nights in Nov 2024

10/10 Excellent

Marie

Do not hesitate!

Fabulous hotel with impeccable service. Would recommend to anyone!
Stayed 3 nights in Nov 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property immensely, with its proximity to the city.
Stayed 1 night in Aug 2024

10/10 Excellent

Reece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful entrance Beautiful for the price highly recommended for a get away for couple nights, had a great time
Stayed 1 night in Jul 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a great location. Room was spacious & breakfast was excellent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jul 2022

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous
Stayed 1 night in Oct 2024

10/10 Excellent

Jaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta staff and lovely property
Stayed 2 nights in Jun 2024

10/10 Excellent

Ian

Liked: Staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2024

2/10 Terrible

Toni

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This property has been without air conditioning for months. The stay was very uncomfortable as the room was extremely hot. My sister was next door with portable air conditioner. They had no more of those so we got fans and having to keep the doors open all night for air was very noisy in the morning with construction going on. I have stayed at Sofitel for work in the past and always a pleasant experience. This time was a bad experience. No sleep, hot and noisy. When asked at checkout, I gave my complaints. All I got was, “So sorry” the air has been out for months! I was not offered a discount or refund or even a free 2 day stay at another time. Being out of the country, I will likely never stay at a Sofitel again. Very disappointed I was not made aware of the air issue before my arrival or I would have booked somewhere else.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We experienced wonderful hospitality in a beautiful hotel on the water.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the waters edge. Very nice and clean, great service and fantastic breakfast
Stayed 4 nights in Feb 2024

10/10 Excellent

max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel
Stayed 2 nights in Nov 2023

2/10 Terrible

Petula

Disliked: Staff & service
No nighttime room service, very unhelpful and the hotel is old and tired looking. The cost for a night over inflated for what you get. This is a 3 star hotel at best
Stayed 1 night in Nov 2024