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Mercure Auckland Queen Street

3.5 star property
Enjoy happy hour at Lone Star or keep fit in the 24-hour gym, all steps from Auckland's iconic Sky Tower.

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Photo gallery for Mercure Auckland Queen Street

Exterior - Mercure Auckland Queen Street (Auckland)
Exterior - Mercure Auckland Queen Street (Auckland)
Exterior - Mercure Auckland Queen Street (Auckland)
Deluxe Room, Balcony (High Floor) | Individually decorated, individually furnished, desk, laptop workspace - Mercure Auckland Queen Street (Auckland)
Restaurant - Mercure Auckland Queen Street (Auckland)
Mercure Auckland Queen Street sits in downtown Auckland, offering both relaxation and practicality. Guests appreciate the convenient dry cleaning services while staying active in the round-the-clock gym. The central location makes exploring the city's landmarks remarkably easy.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor) | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(43 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony | Individually decorated, individually furnished, desk, laptop workspace

Superior Room, Balcony

9.4 out of 10
Exceptional
(16 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(7 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Auckland Central Business District, a neighborhood in Auckland, Mercure Auckland Queen Street is in the entertainment district. Travelers who have shopping on the agenda can visit Queen Street Shopping District and Princes Wharf, while those looking for another kind of activity may want to check out Auckland Ferry Terminal. Looking to enjoy an event or a game? See what's going on at Spark Arena or Eden Park. Visit our Auckland travel guide
Map
500 Queen Street, Auckland, Auckland, 1010

What's nearby

  • Clock tower at the University of Auckland, New Zealand
    University of Auckland
    2 min walk - 0.1 miles
  • Auckland Town Hall
    Auckland Town Hall
    7 min walk - 0.4 miles
  • Sky Tower
    Sky Tower
    13 min walk - 0.7 miles
  • SkyCity Casino
    SkyCity Casino
    13 min walk - 0.7 miles
  • Queen Street Shopping District
    1 min walk - 0.1 miles

Getting around

  • Gaunt Street Tram Stop
    5 min drive
  • Auckland Grafton Station
    19 min walk
  • Auckland Intl. Airport (AKL)
    26 min drive

Restaurants

  • Eight Restaurant at Cordis, Auckland
    2 min walk
  • Fat Puku's Smashed Burgers Queen Street
    1 min walk
  • Our Land is Alive
    4 min walk
  • Chadam
    3 min walk
  • The Langham Auckland Winery
    4 min walk

About this property

Mercure Auckland Queen Street

Hotel near Queen Street Shopping District
Located close to University of Auckland and SkyCity Casino, Mercure Auckland Queen Street provides dry cleaning/laundry services, a bar, and a 24-hour gym. The on-site family restaurant, Lone Star, features happy hour. In addition to a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Continental breakfast (surcharge), self parking (surcharge), and a banquet hall
  • Multilingual staff, a front-desk safe, and an elevator
  • A 24-hour front desk, smoke-free premises, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 96 individually furnished rooms boast perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • 50-inch Smart TVs with premium channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite self parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Is Mercure Auckland Queen Street pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for NZD 35 per day. Limited spots are available.

What time is check-in at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Auckland Queen Street?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Auckland Queen Street located?

Located in Auckland Central Business District, this hotel is within a 5-minute walk of Queen Street Shopping District and University of Auckland. Sky Tower and SkyCity Casino are also within 1 mi (2 km). Gaunt Street Tram Stop is 24 minutes by foot and The Strand Station is 26 minutes.

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Reviews

Mercure Auckland Queen Street Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 288 out of 509 reviews
Rating 8 - Good. 160 out of 509 reviews
Rating 6 - Okay. 40 out of 509 reviews
Rating 4 - Poor. 12 out of 509 reviews
Rating 2 - Terrible. 9 out of 509 reviews

Reviews

Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and location. Room was ready on arrival, excellent staff!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Staicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, staff was great and helpful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and tidy, fabulous shower. Very friendly and helpful staff.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and comfortable room, the room even had a small outside private space with two chairs.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, amenities
Clean room, excellent staff, good location
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and great room with a really nice view. Would definitely stay again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly and helpful staff.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great modern room and facilities, friendly staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
The hotel staff were excellent and the room was clean, comfortable and quiet.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities
Good service, parking available, and nice rooms
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out the staff room amenities very nice place to stay
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Travel

Liked: Cleanliness, amenities, property conditions & facilities
Great stay very central
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities
Very quick and easy. Check in staff very helpful and polite.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
We had such a great stay here. The room was pretty tiny for 4 of us but it was very comfortable and actually the bathroom was really nice. The place was super clean, they came in and made our beds and gave us fresh towels every day. The breakfast was delightful, the lady who runs the front of house at the breakfast is brilliant. The location is perfect for exploring Auckland, there’s loads in a short walk away from the hotel.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Darwyyn

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and the staff were very helpful when the outlets in the room had an issue. The location is also pretty convenient to the CBD and the hotel had a nice breakfast.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Maria Corazon Cordero

Liked: Cleanliness, amenities, property conditions & facilities
Room was incredibly clean. I didn't expect the bathroom would that spacious and modern. Closer to K Road. Staff very accommodating and friendly
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great room with good value We had a ground floor room that had a small outdoor patio which was nice
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city. Comfy bed, well appointed room, and close to everything around. The car park is a little cramped but worth it to have such convenient parking. The only negative was that our room wasn't ready at check in time. We didn’t really mind having to walk around for a while, but it would have been nice if we had received recognition of this (e.g., a free drink at the bar while we waited or a small discount on our parking).
Stayed 1 night in Jan 2026
Verified

8/10 Good

Sebo

Liked: Cleanliness, property conditions & facilities
Room clean, staff supportive and helpful. Limited car park and very inconvenient way of going in and out of car park
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marisa

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy room. Everything you needed (except maybe a shower cap would have been fantastic). It was very busy at reception due to being one of the busiest nights of the year, but staff handled it well and were very friendly, efficient and helpful. Perfect location and carparking insite (for a fee).
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotless and staff extremely friendly. Only 2 issues.. no body wash in the dispenser and no parking available, despite being told it should not be an issue for us. Breakfast was just Ok.. was not hot and things like backn and sausages cit into 3rds to eke out. Would stay at the hotel again but grab a fresh breakfast in the city
Stayed 1 night in Dec 2025
Verified

8/10 Good

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very small and dark though so knocked off a star
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable, clean with a very friendly staff.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Steph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff were all very accomodating. Only thing was the parking situation when first arriving, as there’s no off-street parking and didn’t know what to do when checking in. No issues otherwise. Definitely stay again
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities with amazing staff and service.
Stayed 4 nights in Mar 2025