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Marsden Viaduct Hotel

4.5 star property
Bayside hotel with a fitness center and a sauna

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Photo gallery for Marsden Viaduct Hotel

Deluxe King Room with Marina View | View from room
1 bedroom, premium bedding, down comforters, pillowtop beds
1 bedroom, premium bedding, down comforters, pillowtop beds
Junior King Suite Balcony, Pool View | City view
Ocean views, open daily

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Housekeeping
  • Gym

Room options

View all photos for Superior Room, 1 King Bed, Mobility Accessible, Non Smoking

Accessible bathroom

Superior Room, 1 King Bed, Mobility Accessible, Non Smoking

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, Non Smoking, City View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe King Room, Non Smoking, Bathtub

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe King Room with Marina View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
  • Marina view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room with Balcony, 1 King Bed, Courtyard View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Living area | 50-inch Smart TV with digital channels, TV, Netflix

Junior King Suite Balcony, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010

What's nearby

  • Sky Tower - 6 min walk - 0.4 miles
  • SkyCity Casino - 6 min walk - 0.4 miles
  • Auckland Ferry Terminal - 13 min walk - 0.7 miles
  • Eden Park - 4 min drive - 2.5 miles
  • Spark Arena - 5 min drive - 1.4 miles

Getting around

  • Gaunt Street Tram Stop - 1 min walk
  • Auckland Britomart Station - 14 min walk
  • Auckland Intl. Airport (AKL) - 29 min drive

Restaurants

  • ‪Hello Mister - ‬6 min walk
  • ‪The Brewers Co-Operative - ‬8 min walk
  • ‪Tuckshop - ‬3 min walk
  • ‪Williams Eatery - ‬6 min walk
  • ‪Grand Harbour Chinese Restaurant - ‬4 min walk

About this property

Marsden Viaduct Hotel

Luxury hotel remodeled in 2023 and located near Sky Tower
Located close to Auckland Ferry Terminal and Spark Arena, Marsden Viaduct Hotel provides a grocery/convenience store, a free daily manager's reception, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a hot stone massage, a facial, or a body wrap. The on-site local and international cuisine fine-dining restaurant, LA' Maree- on site, offers breakfast, brunch, lunch, dinner, and ocean views. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a gym.
Additional perks include:
  • An indoor pool
  • Limo/town car service, continental breakfast (surcharge), and self parking (surcharge)
  • An electric car charging station, access to a nearby indoor pool, and access to a nearby health club
  • Express check-out, a dock, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff and location
Room features
All 80 individually furnished rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
Extra amenities include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Bathrooms with rainfall showers and designer toiletries
  • 50-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, eco-friendly cleaning products, and mini fridges

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 m
  • Train station pick-up and drop-off shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 45 per night)
  • Limited onsite parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Box Breakfast $19 pp
  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Crib (surcharge)
  • DVD player
  • Fenced pool
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 percent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 100.0 per day
Cribs (infant beds) are available for NZD 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 19 to 52 for adults, and NZD 19 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 100.0 per day
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Towels fee: NZD 0 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 3.10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 9429049065527

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 21 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Frequently asked questions

Does Marsden Viaduct Hotel have a pool?

Yes, this property has an indoor pool.

Is Marsden Viaduct Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Marsden Viaduct Hotel?

Self parking is available for NZD 45 per night. Limited spots are available.

What time is check-in at Marsden Viaduct Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Marsden Viaduct Hotel?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Does Marsden Viaduct Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 50 per person applies.

Where is Marsden Viaduct Hotel located?

Located in Auckland Central Business District, this luxury hotel is within a 15-minute walk of Sky Tower and Auckland Ferry Terminal. Spark Arena and Auckland Domain are also within 2 mi (3 km). Gaunt Street Tram Stop is only a 2-minute walk and Daldy Street Tram Stop is 4 minutes.

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Marsden Viaduct Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 184 out of 372 reviews
Rating 8 - Good. 89 out of 372 reviews
Rating 6 - Okay. 51 out of 372 reviews
Rating 4 - Poor. 24 out of 372 reviews
Rating 2 - Terrible. 24 out of 372 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mahesh

Liked: Cleanliness, amenities, property conditions & facilities
Great location & view
Stayed 1 night in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice hotel room. Helpful staff.
Stayed 1 night in May 2025

10/10 Excellent

Hiria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would 100% reccomend to stay here
Stayed 1 night in Apr 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value and great service from the staff. Very good room. Pool is really good just a short walk down the street. The hotel within another hotel thing is a bit odd but wasn't an issue at all.
Stayed 2 nights in May 2025

10/10 Excellent

Adelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean large room, comfortable bed and great location
Stayed 1 night in Apr 2025

8/10 Good

Talitha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to a lot of dining and shopping but far enough away that it is relatively quiet
Stayed 2 nights in Mar 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to Viaduct
Stayed 1 night in Apr 2025

10/10 Excellent

Teunisje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sushmita checked us in and helped us with everything we needed during our stay. She was top notch and went above and beyond in customer care: friendly, pleasant, accommodating, and helpful. Amrit also helped us right away to make our stay pleasant.
Stayed 3 nights in May 2025

6/10 Okay

Pania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and tidy, basic. No room service, pool indoor was extra cost.
Stayed 1 night in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Excellent location and great to have found in such prestige condition
Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great , 5 min walk to the water , restaurants!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the water!!
Stayed 2 nights in Feb 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Air-conditioning was not working. Rooms felt stuffy.
Stayed 2 nights in Apr 2025

8/10 Good

sofrana

Liked: Cleanliness
Reception os not easy to access. Checking in is impossible
Stayed 1 night in May 2025

4/10 Poor

Rosanna

Disliked: Staff & service
No one at reception. Had to wait 25 mins to check in. At check out the reception was also unmanned.
Stayed 1 night in May 2025

2/10 Terrible

Sam

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Do not recommend stay here. Air conditioning did not work in all rooms, and check-in horrible as itit is not accessible due to the strange nature of the room of Marsden being in the Sofitel Hotel but cannot access the reception and must call and wait 30 minutes for someone to receive and greet you with your luggage.
Stayed 3 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, central and convenient.
Stayed 1 night in Dec 2024

8/10 Good

Ngakete

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 1 night in Dec 2024

6/10 Okay

Jamie

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff were awesome and very friendly. Unfortunately air conditioning didn’t work for the two nights, had to have the balcony window open which was extremely noisy, toilet constantly flushed, shower basin had hairs in it, temporary electric fan providers like sleeping next to a jet engine. Other than that had a great stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive check in was super fast
Stayed 1 night in Dec 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay here again. It's a high end hotel for a reasonable price. The location is fantastic, the staff were great, the rooms were luxurious. We were very happy there.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent clean and quiet hotel within easy walking distance of everything we needed to do in Auckland.
Stayed 2 nights in Dec 2024

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Spot.

Rooms are located within the Sofitel which is a fantastic hotel Only issue was the air con wasn’t working so the rooms were very hot. Great location though.
Stayed 2 nights in Feb 2025

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for new year's eve and had amazing view of the sku tower and fireworks. Really good location
Stayed 1 night in Dec 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice 1 night stay

We stayed 1 night in a deluxe room with a balcony which was very nice and found everything fine as per photos previous reviews apart from no air conditioning (but we did get an email stating this) so it was expected and although the room was warm it wasnt unbearable. Bed was comfortable and it had a lovely spacious bathroom and very nice shower We would stay again.
Stayed 1 night in Feb 2025